# PagerDuty vs ServiceNow IT Operations Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PagerDuty excels in **incident management** , with users appreciating its ability to centralize alerts and streamline workflows. One user highlighted how the platform helps teams respond quickly during critical issues, reducing downtime through effective communication channels like phone calls, SMS, and emails.
- **Users say** that ServiceNow IT Operations Management shines in **asset tracking** and **infrastructure visibility**. Reviewers commend its real-time mapping capabilities, which provide a unified view of IT assets, enhancing resource and cost planning. This feature is particularly beneficial for organizations needing to manage complex IT environments.
- **According to verified reviews** , PagerDuty offers a more **intuitive user experience** , with many users praising its seamless API integration and easy-to-navigate mobile apps. This user-friendly design contributes to a smoother incident response process, making it a preferred choice for teams looking for efficiency.
- **Reviewers mention** that while ServiceNow IT Operations Management is robust in managing configuration items, it can sometimes feel less agile compared to PagerDuty. Users have noted that the platform is best suited for larger enterprises, which may not align with the needs of mid-market companies seeking quicker, more flexible solutions.
- **G2 reviewers highlight** that PagerDuty's **automation features** in incident management are particularly effective, allowing teams to streamline their workflows. Users appreciate how these features help in organizing incident responses, which is crucial for minimizing disruptions in service.
- **Users report** that while both platforms provide quality support, PagerDuty stands out with a higher quality of support rating. Reviewers have noted that the responsiveness and helpfulness of PagerDuty's support team enhance their overall experience, making it easier to resolve issues quickly.



| | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 966 | 432 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Enterprise (63.4% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | No pricing available | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### ServiceNow IT Operations Management

Pros:
- Ease of Use (51 reviews)
- Visibility (44 reviews)

Cons:
- Learning Difficulty (29 reviews)
- Complexity (27 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
  | **Meets Requirements** | 9.1 (819 reviews) | 8.8 (119 reviews) | 
  | **Ease of Use** | 8.6 (827 reviews) | 8.2 (280 reviews) | 
  | **Ease of Setup** | 8.2 (453 reviews) | 7.9 (180 reviews) | 
  | **Ease of Admin** | 8.5 (414 reviews) | 8.4 (52 reviews) | 
  | **Quality of Support** | 8.9 (627 reviews) | 8.5 (195 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (351 reviews) | 8.7 (55 reviews) | 
  | **Product Direction (% positive)** | 8.4 (811 reviews) | 9.5 (113 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### ServiceNow IT Operations Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 55 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Automation

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (50 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.7/10 | 241 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Monitoring

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Constant Monitoring** | 9.2 (154 reviews) | Not enough data | 
| **Timely Alerts** | 9.5 (184 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (165 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.2 (19 reviews) | Not enough data | 

#### Management Tools

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Ticket Assignment** | 9.2 (165 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.1 (189 reviews) | Not enough data | 
| **Lifecycle Visualization** | 9.0 (178 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (45 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (11 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 55 |
| **ServiceNow IT Operations Management** | 8.4/10 | 136 |

#### Functionality

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | 8.5 (33 reviews) | 
| **Machine Learning** | 9.5 (35 reviews) | 7.7 (15 reviews) | 
| **Systems Monitoring** | 9.7 (37 reviews) | 9.2 (51 reviews) | 

#### Issue Resolution

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | 9.3 (39 reviews) | 
| **Proactive Identification** | 9.6 (36 reviews) | 9.2 (34 reviews) | 
| **Resolution Guidance** | 9.8 (39 reviews) | 9.0 (26 reviews) | 

#### Management

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **System Integration** | 9.4 (47 reviews) | 9.2 (78 reviews) | 
| **Alerting** | 9.7 (48 reviews) | 8.8 (30 reviews) | 
| **Reporting** | 9.5 (39 reviews) | 9.1 (34 reviews) | 

#### Generative AI

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | 7.2 (9 reviews) | 
| **AI Text Summarization** | 8.9 (6 reviews) | 7.4 (9 reviews) | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (16 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.8 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (9 reviews) | 
| **Decision Making** | Not enough data | 8.5 (8 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 48 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### ServiceNow Apps

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (42 reviews) | Not enough data | 
| **Value** | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Application Performance Monitoring (APM)

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **ServiceNow IT Operations Management** | 8.1/10 | 17 |

#### Monitoring

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Performance Baselines** | Not enough data | 8.8 (11 reviews) | 
| **Performance Analysis** | Not enough data | 7.8 (12 reviews) | 
| **Performance Monitoring** | Not enough data | 7.9 (11 reviews) | 
| **AI/ML Assistance** | Not enough data | 8.0 (10 reviews) | 
| **Multi-System Monitoring** | Not enough data | 8.3 (13 reviews) | 

#### Response

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Dashboards and Visualization** | Not enough data | 8.5 (14 reviews) | 
| **Incident Alerting** | Not enough data | 8.5 (12 reviews) | 
| **Root Cause Analysis (RCA)** | Not enough data | 8.2 (10 reviews) | 

#### Agentic AI - Application Performance Monitoring (APM)

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (6 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 
| **Decision Making** | Not enough data | 8.1 (6 reviews) | 

#### Performance

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Real User Monitoring (RUM)** | Not enough data | 8.2 (11 reviews) | 
| **Second by Second Metrics** | Not enough data | 8.0 (9 reviews) | 

#### Functionality

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Synthetic Monitoring** | Not enough data | 8.0 (11 reviews) | 
| **Dynamic Transaction Mapping** | Not enough data | 7.6 (11 reviews) | 
| **Load Balancing** | Not enough data | 7.2 (10 reviews) | 
| **Cloud Observability** | Not enough data | 7.8 (13 reviews) | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 33 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Generative AI

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **AI Text Generation** | 8.4 (30 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (9 reviews) | Not enough data | 
| **Decision Making** | 8.3 (9 reviews) | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Enterprise AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **ServiceNow IT Operations Management** | N/A | N/A |

#### AI & Conversational Intelligence - Enterprise AI Chatbots

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Retrieval-Augmented Generation (RAG)** | Not enough data | Not enough data | 
| **Natural Language Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversations** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 

#### Knowledge & Data Integration - Enterprise AI Chatbots

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Real-Time Data Retrieval** | Not enough data | Not enough data | 
| **API & Custom Data Connectors** | Not enough data | Not enough data | 
| **Knowledge Base Integrations** | Not enough data | Not enough data | 
| **CRM & ERP Integrations** | Not enough data | Not enough data | 

#### Security, Governance & Compliance - Enterprise AI Chatbots

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Audit Logging** | Not enough data | Not enough data | 
| **Role-Based Access Controls** | Not enough data | Not enough data | 
| **Data Residency Controls** | Not enough data | Not enough data | 
| **Response Guardrails** | Not enough data | Not enough data | 

#### Administration & Deployment - Enterprise AI Chatbots

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Workflow Automation** | Not enough data | Not enough data | 
| **Escalation Workflows** | Not enough data | Not enough data | 
| **Conversation Analytics** | Not enough data | Not enough data | 
| **Multi-Channel Deployment** | Not enough data | Not enough data | 

### Enterprise IT Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **ServiceNow IT Operations Management** | 8.3/10 | 86 |

#### Analysis

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Threat Detection** | Not enough data | 8.4 (45 reviews) | 

#### Platform

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Unified Communications Platform** | Not enough data | 8.6 (39 reviews) | 
| **Remote Access** | Not enough data | 8.5 (32 reviews) | 
| **ITIL Policy Compliance** | Not enough data | 8.9 (38 reviews) | 
| **Asset Tracking** | Not enough data | 8.8 (55 reviews) | 
| **IT Knowledge Management** | Not enough data | 8.8 (41 reviews) | 

#### Security

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Endpoint Protection** | Not enough data | 8.6 (33 reviews) | 
| **Patch Management** | Not enough data | 8.2 (33 reviews) | 
| **Disaster Recovery** | Not enough data | 7.9 (32 reviews) | 
| **Service Management** | Not enough data | 9.0 (49 reviews) | 
| **Workflow Management** | Not enough data | 9.0 (52 reviews) | 

#### Agentic AI - Enterprise IT Management

| Feature | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.9 (14 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (17 reviews) | 
| **Adaptive Learning** | Not enough data | 7.6 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (12 reviews) | 
| **Proactive Assistance** | Not enough data | 7.7 (13 reviews) | 
| **Decision Making** | Not enough data | 8.5 (14 reviews) | 

---
## Categories
**Shared Categories (2):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to PagerDuty (5):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation)

**Unique to ServiceNow IT Operations Management (3):** [Enterprise IT Management Software](https://www.g2.com/categories/enterprise-it-management), [Application Performance Monitoring (APM) Tools](https://www.g2.com/categories/application-performance-monitoring-apm), [Enterprise AI Chatbots Software](https://www.g2.com/categories/enterprise-ai-chatbots)


---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | ServiceNow IT Operations Management | 
|---|---|---|
| **Small-Business** | 18.8% | 11.8% | 
| **Mid-Market** | 43.3% | 24.8% | 
| **Enterprise** | 37.8% | 63.4% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 23.2%
- **Computer Software:** 20.9%
- **Financial Services:** 5.7%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.6%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.9%

#### ServiceNow IT Operations Management

- **Information Technology and Services:** 21.0%
- **Insurance:** 7.8%
- **Financial Services:** 7.8%
- **Hospital & Health Care:** 7.0%
- **Manufacturing:** 5.3%
- **Banking:** 4.1%
- **Computer & Network Security:** 4.1%
- **Consulting:** 4.1%
- **Utilities:** 3.7%
- **Computer Software:** 3.3%
- **Other:** 31.7%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (199 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)

### Alternatives to ServiceNow IT Operations Management

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (724 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1337 reviews)
- [New Relic](https://www.g2.com/products/new-relic/reviews) — 4.4/5 stars (586 reviews)
- [Splunk Enterprise](https://www.g2.com/products/splunk-enterprise/reviews) — 4.3/5 stars (434 reviews)
- [Splunk AppDynamics](https://www.g2.com/products/splunk-appdynamics/reviews) — 4.3/5 stars (375 reviews)
- [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4480 reviews)
- [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) — 4.5/5 stars (644 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews)
- [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1217 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### ServiceNow IT Operations Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-servicenow-it-operations-management)