# PagerDuty vs SailPoint Comparison

| | PagerDuty | SailPoint | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 966 | 185 | 
| **Largest Market Segment** | Mid-Market (43.3% of reviews) | Enterprise (76.3% of reviews) | 
| **Entry Level Price** | Free Trial 5 Users Per Month | No pricing available | 

---
## Top Pros & Cons

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

### SailPoint

Pros:
- Ease of Use (36 reviews)
- Features (30 reviews)

Cons:
- Improvement Needed (17 reviews)
- Poor Customer Support (16 reviews)

---
## Ratings Comparison
| Rating | PagerDuty | SailPoint | 
|---|---|---|
  | **Meets Requirements** | 9.1 (819 reviews) | 8.6 (161 reviews) | 
  | **Ease of Use** | 8.6 (827 reviews) | 8.4 (163 reviews) | 
  | **Ease of Setup** | 8.2 (453 reviews) | 8.0 (144 reviews) | 
  | **Ease of Admin** | 8.5 (414 reviews) | 8.3 (120 reviews) | 
  | **Quality of Support** | 8.9 (627 reviews) | 7.8 (151 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (351 reviews) | 8.7 (119 reviews) | 
  | **Product Direction (% positive)** | 8.4 (811 reviews) | 9.3 (151 reviews) | 

---
## Pricing

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

### SailPoint

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### User Provisioning and Governance Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | 7.6/10 | 59 |

#### User on/off Boarding

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Self Service Access requests** | Not enough data | 8.1 (48 reviews) ✓ Verified | 
| **Smart/Automated Provisioning** | Not enough data | 8.4 (47 reviews) ✓ Verified | 
| **Role Management** | Not enough data | 8.3 (46 reviews) ✓ Verified | 
| **Policy Management** | Not enough data | 7.4 (41 reviews) ✓ Verified | 
| **Access Termination** | Not enough data | 8.9 (41 reviews) ✓ Verified | 
| **Approval Workflows** | Not enough data | 8.3 (47 reviews) ✓ Verified | 

#### User Maintenance

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Self Service Password Reset** | Not enough data | 7.2 (37 reviews) ✓ Verified | 
| **Bulk Changes** | Not enough data | 7.5 (41 reviews) ✓ Verified | 
| **Bi-directional Identity Synchronization** | Not enough data | 7.9 (37 reviews) ✓ Verified | 

#### Governance

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Identifies and Alerts for Threats** | Not enough data | 7.0 (38 reviews) ✓ Verified | 
| **Compliance Audits** | Not enough data | 7.8 (41 reviews) ✓ Verified | 

#### Administration

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Reporting** | Not enough data | 7.5 (44 reviews) ✓ Verified | 
| **Mobile App** | Not enough data | 5.9 (32 reviews) ✓ Verified | 
| **Ease of set up for target systems** | Not enough data | 7.1 (44 reviews) ✓ Verified | 
| **APIs** | Not enough data | 7.4 (43 reviews) ✓ Verified | 

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.2/10 | 55 |
| **SailPoint** | N/A | N/A |

#### Automation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Workload Processing** | Feature Not Available | Not enough data | 
| **Scalability** | 9.5 (50 reviews) | Not enough data | 
| **Intelligent Automation** | 9.5 (49 reviews) | Not enough data | 

#### Administration

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Administration Console** | 9.7 (50 reviews) | Not enough data | 
| **Workflow Management** | 9.6 (50 reviews) | Not enough data | 
| **IT Issue Identification** | 9.7 (50 reviews) | Not enough data | 
| **Proactive Workflow** | 9.6 (49 reviews) | Not enough data | 
| **Error Alerts** | 9.5 (48 reviews) | Not enough data | 
| **Service Management** | 9.8 (48 reviews) | Not enough data | 

#### Functionality

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Job Scheduling** | 9.6 (49 reviews) | Not enough data | 
| **API / Integrations** | 9.6 (49 reviews) | Not enough data | 
| **Integrations** | 9.6 (49 reviews) | Not enough data | 

#### Agentic AI - Workload Automation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | Not enough data | 
| **Multi-step Planning** | 8.7 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 8.0 (5 reviews) | Not enough data | 
| **Adaptive Learning** | 8.7 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | 9.0 (5 reviews) | Not enough data | 
| **Decision Making** | 9.0 (5 reviews) | Not enough data | 

### SaaS Spend Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | 7.3/10 | 6 |

#### Tracking

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Spend Tracking ** | Not enough data | 9.0 (5 reviews) | 
| **SaaS Utilization Tracking ** | Not enough data | 8.3 (6 reviews) | 
| **User Sentiment Tracking ** | Not enough data | Not enough data | 

#### Management

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Contract Management ** | Not enough data | 4.7 (5 reviews) | 
| **Application Catalog ** | Not enough data | 7.5 (6 reviews) | 
| **Dashboards and Visualizations ** | Not enough data | 7.2 (6 reviews) | 

#### Insights

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Recommendations  ** | Not enough data | 7.3 (5 reviews) | 
| **Spend Forecasting and Optimization ** | Not enough data | 7.5 (6 reviews) | 
| **Peer Benchmarking ** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | 7.0 (5 reviews) | 

#### Agentic AI - SaaS Spend Management

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Self-Service Password Reset (SSPR) Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | 6.8/10 | 13 |

#### Administration

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Bi-Directional Identity Synchronization** | Not enough data | 8.1 (8 reviews) | 
| **Policy Management** | Not enough data | 7.0 (10 reviews) | 
| **Cloud Directory** | Not enough data | 7.1 (8 reviews) | 
| **Application Integrations** | Not enough data | 6.7 (5 reviews) | 

#### Authentication 

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | 8.2 (10 reviews) | 
| **Biometric Authentication** | Not enough data | 5.2 (8 reviews) | 
| **Other Authentication Methods** | Not enough data | 5.3 (5 reviews) | 
| **Role-Specific Authentication** | Not enough data | 7.0 (5 reviews) | 

#### User Experience

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Self-Service Experience** | Not enough data | 7.4 (11 reviews) | 
| **Mobile App Usability** | Not enough data | 6.3 (9 reviews) | 
| **Multilingual Support** | Not enough data | 6.0 (5 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.7/10 | 241 |
| **SailPoint** | N/A | N/A |

#### Monitoring

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Constant Monitoring** | 9.2 (154 reviews) | Not enough data | 
| **Timely Alerts** | 9.5 (184 reviews) ✓ Verified | Not enough data | 
| **TIcket Accuracy** | 9.1 (165 reviews) ✓ Verified | Not enough data | 
| **AI Monitoring** | 8.2 (19 reviews) | Not enough data | 

#### Management Tools

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Ticket Assignment** | 9.2 (165 reviews) ✓ Verified | Not enough data | 
| **Standardization** | 9.1 (189 reviews) | Not enough data | 
| **Lifecycle Visualization** | 9.0 (178 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **AI Text Generation** | 8.1 (43 reviews) | Not enough data | 
| **AI Text Summarization** | 8.2 (45 reviews) | Not enough data | 

#### Agentic AI - Incident Management

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | 7.6 (11 reviews) | Not enough data | 
| **Multi-step Planning** | 7.8 (10 reviews) | Not enough data | 
| **Cross-system Integration** | 8.7 (14 reviews) | Not enough data | 
| **Adaptive Learning** | 8.5 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.8 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 8.9 (11 reviews) | Not enough data | 
| **Decision Making** | 8.6 (11 reviews) | Not enough data | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.5/10 | 55 |
| **SailPoint** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Artificial Intelligence** | 9.6 (37 reviews) | Not enough data | 
| **Machine Learning** | 9.5 (35 reviews) | Not enough data | 
| **Systems Monitoring** | 9.7 (37 reviews) | Not enough data | 

#### Issue Resolution

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Root Cause Identification** | 9.6 (37 reviews) | Not enough data | 
| **Proactive Identification** | 9.6 (36 reviews) | Not enough data | 
| **Resolution Guidance** | 9.8 (39 reviews) | Not enough data | 

#### Management

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **System Integration** | 9.4 (47 reviews) | Not enough data | 
| **Alerting** | 9.7 (48 reviews) | Not enough data | 
| **Reporting** | 9.5 (39 reviews) | Not enough data | 

#### Generative AI

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **AI Text Generation** | 9.2 (6 reviews) | Not enough data | 
| **AI Text Summarization** | 8.9 (6 reviews) | Not enough data | 

#### Agentic AI - AIOps Platforms

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sensitive Data Discovery

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### Functionality

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Structure type** | Not enough data | Not enough data | 
| **Contextual search** | Not enough data | Not enough data | 
| **Template algorithms** | Not enough data | Not enough data | 
| **Custom algorithms** | Not enough data | Not enough data | 
| **False-positive management** | Not enough data | Not enough data | 
| **Multiple file and location types** | Not enough data | Not enough data | 
| **Real-time monitoring** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 
| **Reporting** | Not enough data | Not enough data | 

#### Agentic AI - Sensitive Data Discovery

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Identity and Access Management (IAM)

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | 7.8/10 | 100 |

#### Functionality

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **User provisioning** | Not enough data | 8.9 (91 reviews) | 
| **Password manager** | Not enough data | 7.5 (72 reviews) | 
| **Single Sign-on** | Not enough data | 7.5 (74 reviews) | 
| **Enforces policies** | Not enough data | 8.1 (84 reviews) | 
| **Authentication** | Not enough data | 8.1 (73 reviews) | 
| **Multi-factor authentication** | Not enough data | 7.3 (72 reviews) | 

####  Type

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **On-premises solution** | Not enough data | 8.6 (68 reviews) | 
| **Cloud-solution** | Not enough data | 8.1 (63 reviews) | 

####  Reporting

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Tracking** | Not enough data | 7.2 (69 reviews) | 
| **Reporting** | Not enough data | 7.7 (82 reviews) | 
| **Access & Permission Change Reporting** | Not enough data | 7.7 (31 reviews) | 
| **Compliance & Audit Trail Export** | Not enough data | 8.1 (36 reviews) | 

#### Authentication & Authorization - Identity and Access Management (IAM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Adaptive & Contextual Access Control** | Not enough data | 7.6 (25 reviews) | 

#### Administration & Governance - Identity and Access Management (IAM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Identity Lifecycle Management** | Not enough data | 8.8 (40 reviews) | 
| **Self‑Service Account Management** | Not enough data | 7.7 (27 reviews) | 

#### Generative AI - Identity and Access Management (IAM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **AI‑Driven Access Anomaly Detection** | Not enough data | 6.5 (24 reviews) | 
| **Automated Policy Tuning** | Not enough data | 7.2 (23 reviews) | 
| **Predictive Role Recommendations** | Not enough data | 7.1 (22 reviews) | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 9.6/10 | 48 |
| **SailPoint** | N/A | N/A |

#### ServiceNow Apps

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **ServiceNow Integration** | 9.6 (42 reviews) | Not enough data | 
| **Value** | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - ServiceNow Store Apps

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Identity Threat Detection and Response (ITDR)

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### Monitoring

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Investigate** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Misconfigurations** | Not enough data | Not enough data | 
| **Integrate** | Not enough data | Not enough data | 
| **Visability** | Not enough data | Not enough data | 

#### Remediation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Remediation** | Not enough data | Not enough data | 
| **Audit** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.3/10 | 33 |
| **SailPoint** | N/A | N/A |

#### Generative AI

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **AI Text Generation** | 8.4 (30 reviews) | Not enough data | 

#### Agentic AI - IT Alerting

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (10 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (10 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.8 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (9 reviews) | Not enough data | 
| **Decision Making** | 8.3 (9 reviews) | Not enough data | 

### Cloud Infrastructure Entitlement Management (CIEM)

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### Access control - Cloud Infrastructure Entitlement Management (CIEM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Policy Management** | Not enough data | 9.0 (5 reviews) | 
| **Fine-Grained Access Control** | Not enough data | Not enough data | 
| **Role-Based Access Control (RBAC)** | Not enough data | Not enough data | 
| **AI-driven access control** | Not enough data | Not enough data | 

#### Monitoring - Cloud Infrastructure Entitlement Management (CIEM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Monitoring** | Not enough data | Not enough data | 
| **AI-based detection** | Not enough data | Not enough data | 

#### Auditing - Cloud Infrastructure Entitlement Management (CIEM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Visibility** | Not enough data | Not enough data | 
| **Compliance Reporting** | Not enough data | Not enough data | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | 8.4/10 | 10 |
| **SailPoint** | N/A | N/A |

#### Automation Support - Runbook Automation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Common Tool Integration** | 9.0 (10 reviews) | Not enough data | 
| **Scripting Language Support** | 8.1 (8 reviews) | Not enough data | 
| **Routine Task Automation** | 7.4 (9 reviews) | Not enough data | 
| **Automated Task Notifications** | 8.8 (8 reviews) | Not enough data | 

#### Error Management - Runbook Automation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Runbook Procedure Updates** | 8.8 (7 reviews) | Not enough data | 
| **Recovery Options** | 7.9 (8 reviews) | Not enough data | 
| **Error Management in Automation** | 7.9 (8 reviews) | Not enough data | 

#### Customization - Runbook Automation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Runbook Customization** | 7.6 (7 reviews) | Not enough data | 
| **Workflow Customization** | 8.3 (8 reviews) | Not enough data | 
| **Incident Response Customization** | 9.0 (7 reviews) | Not enough data | 

#### Compliance and Reporting - Runbook Automation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Security Management** | 8.8 (7 reviews) | Not enough data | 
| **Compliance Standards Adherence** | 8.1 (8 reviews) | Not enough data | 
| **Reporting and Auditing** | 8.3 (8 reviews) | Not enough data | 

#### Performance - Runbook Automation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Self-Service for Non-IT Staff** | 8.5 (8 reviews) | Not enough data | 
| **Team Collaboration Enhancement** | 8.5 (8 reviews) | Not enough data | 
| **Load Handling Performance** | 8.6 (7 reviews) | Not enough data | 

#### Agentic AI - Runbook Automation

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### SaaS Management Platforms (SMP)

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### App Management

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **App Usage Monitoring** | Not enough data | Not enough data | 
| **Custom Workflows** | Not enough data | Not enough data | 
| **Shadow IT Discovery** | Not enough data | Not enough data | 
| **Self-Service App Store** | Not enough data | Not enough data | 
| **Centralized Management Console** | Not enough data | Not enough data | 
| **Onboarding & Offboarding Automation** | Not enough data | Not enough data | 

#### Security

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Role-Based Access Control** | Not enough data | Not enough data | 
| **Threat Detection Alerts** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 

#### AI Features

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Auto-fill Custom App Details** | Not enough data | Not enough data | 
| **AI Assistant** | Not enough data | Not enough data | 

#### Spend Management

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Budget Tracking** | Not enough data | Not enough data | 
| **Vendor Consolidation Insights** | Not enough data | Not enough data | 
| **Renewal Notifications** | Not enough data | Not enough data | 
| **AI Contract Parsing** | Not enough data | Not enough data | 
| **Cost Allocation** | Not enough data | Not enough data | 
| **Renewal Spend Forecasting** | Not enough data | Not enough data | 

#### Agentic AI - SaaS Management Platforms (SMP)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Data Security Posture Management (DSPM)

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### Discovery & Classification - Data Security Posture Management (DSPM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Continuous real‑time monitoring** | Not enough data | Not enough data | 
| **Discover & classify sensitive data** | Not enough data | Not enough data | 
| **Custom classification support** | Not enough data | Not enough data | 

#### Risk Prioritization - Data Security Posture Management (DSPM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Detect excessive entitlements & toxic combinations** | Not enough data | Not enough data | 
| **Compliance posture assessment** | Not enough data | Not enough data | 
| **Risk‑based exposure scoring** | Not enough data | Not enough data | 

#### Remediation & Governance - Data Security Posture Management (DSPM)

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Guided remediation actions** | Not enough data | Not enough data | 
| **Integration with enforcement tools** | Not enough data | Not enough data | 
| **Track remediation progress & trends** | Not enough data | Not enough data | 

### Non-Human Identity Management (NHIM) Solutions

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### Lifecycle & Provisioning - Non-Human Identity Management (NHIM) Solutions

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Credential Rotation & Revocation** | Not enough data | Not enough data | 
| **Automated Registration & Provisioning** | Not enough data | Not enough data | 
| **De-Provisioning & Retirement** | Not enough data | Not enough data | 

#### Access, Authentication & Authorization - Non-Human Identity Management (NHIM) Solutions

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Fine-Grained Access Control** | Not enough data | Not enough data | 
| **Machine-Native Authentication Methods** | Not enough data | Not enough data | 
| **Contextual / Just-In-Time Access** | Not enough data | Not enough data | 

#### Visibility, Governance & Compliance - Non-Human Identity Management (NHIM) Solutions

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Policy Enforcement & Governance** | Not enough data | Not enough data | 
| **Audit Logging & Activity Monitoring** | Not enough data | Not enough data | 
| **Integration with IAM/Cloud/DevOps Ecosystem** | Not enough data | Not enough data | 
| **Discovery & Inventory of Non-Human Ids** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

### Cloud Security

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### Cloud Visibility

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Data Discovery** | Not enough data | Not enough data | 
| **Cloud Registry** | Not enough data | Not enough data | 
| **Cloud Gap Analytics** | Not enough data | Not enough data | 

#### Security

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Data Security** | Not enough data | Not enough data | 
| **Data loss Prevention** | Not enough data | Not enough data | 
| **Security Auditing** | Not enough data | Not enough data | 

#### Identity

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **SSO** | Not enough data | Not enough data | 
| **Governance** | Not enough data | Not enough data | 
| **User Analytics** | Not enough data | Not enough data | 

### Data Security

| Product | Score | Reviews |
|---|---|---|
| **PagerDuty** | N/A | N/A |
| **SailPoint** | N/A | N/A |

#### Compliance

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Access Management** | Not enough data | Not enough data | 
| **At-Risk Analysis** | Not enough data | Not enough data | 
| **DLP Configuration** | Not enough data | Not enough data | 
| **Sensitive Data Compliance** | Not enough data | Not enough data | 

#### Administration

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Database Management** | Not enough data | Not enough data | 
| **Deduplication ** | Not enough data | Not enough data | 
| **Backup** | Not enough data | Not enough data | 
| **API / integrations** | Not enough data | Not enough data | 

#### Security 

| Feature | PagerDuty | SailPoint | 
|---|---|---|
| **Multi-Factor Authentication** | Not enough data | Not enough data | 
| **Data Transport** | Not enough data | Not enough data | 
| **Data Types** | Not enough data | Not enough data | 
| **Security Tools** | Not enough data | Not enough data | 

---
## Categories

**Unique to PagerDuty (7):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)

**Unique to SailPoint (10):** [ Data Security Posture Management (DSPM)](https://www.g2.com/categories/data-security-posture-management-dspm), [Cloud Infrastructure Entitlement Management (CIEM) Software](https://www.g2.com/categories/cloud-infrastructure-entitlement-management-ciem), [Identity Threat Detection and Response (ITDR)  Software](https://www.g2.com/categories/identity-threat-detection-and-response-itdr), [Sensitive Data Discovery Software](https://www.g2.com/categories/sensitive-data-discovery), [Self-Service Password Reset (SSPR) Tools](https://www.g2.com/categories/self-service-password-reset-sspr-tools), [SaaS Spend Management Software](https://www.g2.com/categories/saas-spend-management), [SaaS Management Platforms (SMP)](https://www.g2.com/categories/saas-management-platforms), [Identity and Access Management (IAM) Software](https://www.g2.com/categories/identity-and-access-management-iam), [User Provisioning and Governance Tools](https://www.g2.com/categories/user-provisioning-and-governance-tools), [Non-Human Identity Management (NHIM) Solutions](https://www.g2.com/categories/non-human-identity-management-nhim-solutions)


---
## Reviewer Demographics

### By Company Size

| Segment | PagerDuty | SailPoint | 
|---|---|---|
| **Small-Business** | 18.8% | 6.2% | 
| **Mid-Market** | 43.3% | 17.5% | 
| **Enterprise** | 37.8% | 76.3% | 

### By Industry

#### PagerDuty

- **Information Technology and Services:** 23.2%
- **Computer Software:** 20.9%
- **Financial Services:** 5.7%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.2%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.6%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.9%

#### SailPoint

- **Financial Services:** 15.4%
- **Information Technology and Services:** 14.9%
- **Hospital & Health Care:** 9.7%
- **Banking:** 5.7%
- **Accounting:** 5.1%
- **Insurance:** 4.0%
- **Computer Software:** 3.4%
- **Telecommunications:** 2.9%
- **Oil & Energy:** 2.9%
- **Logistics and Supply Chain:** 2.3%
- **Other:** 33.7%

---
## Alternatives

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1365 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (328 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (208 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1339 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (988 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (789 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (125 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (725 reviews)
- [OnPage](https://www.g2.com/products/onpage/reviews) — 4.3/5 stars (313 reviews)

### Alternatives to SailPoint

- [Okta](https://www.g2.com/products/okta/reviews) — 4.5/5 stars (1324 reviews)
- [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) — 4.5/5 stars (912 reviews)
- [JumpCloud](https://www.g2.com/products/jumpcloud/reviews) — 4.5/5 stars (4022 reviews)
- [IBM Verify CIAM](https://www.g2.com/products/ibm-verify-ciam/reviews) — 4.3/5 stars (189 reviews)
- [BetterCloud](https://www.g2.com/products/bettercloud/reviews) — 4.4/5 stars (486 reviews)
- [OneLogin](https://www.g2.com/products/onelogin/reviews) — 4.4/5 stars (291 reviews)
- [CrowdStrike Falcon Endpoint Protection Platform](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) — 4.6/5 stars (440 reviews)
- [Wiz](https://www.g2.com/products/wiz-wiz/reviews) — 4.7/5 stars (826 reviews)
- [Cisco Duo](https://www.g2.com/products/cisco-duo/reviews) — 4.5/5 stars (518 reviews)
- [Egnyte](https://www.g2.com/products/egnyte/reviews) — 4.4/5 stars (1163 reviews)

---
## Top Discussions

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

### SailPoint

- Title: [What is SailPoint used for?](https://www.g2.com/discussions/sailpoint-what-is-sailpoint-used-for) — 2 comments
  > **Top comment:** "Identity Governance and Administraion, User lifecycle management, system integration to enable automoated user & access provisioning and deprovisioning..."
- Title: [What is SailPoint used for?](https://www.g2.com/discussions/what-is-sailpoint-used-for) — 2 comments
  > **Top comment:** "Identity and Access Management and Governance"
- Title: [What database does SailPoint use?](https://www.g2.com/discussions/what-database-does-sailpoint-use) — 1 comment
  > **Top comment:** "Sailpoint is using MySQL for storing the data."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/pagerduty-vs-sailpoint)