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At a Glance
Market Segments
Mid-Market (57.3% of reviews)
Small-Business (43.4% of reviews)
Entry-Level Pricing
Free Trial 10000 Sensors Per Year
Starting at $24.90
Paessler PRTG
Star Rating
(175)4.7 out of 5
Market Segments
Mid-Market (57.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 10000 Sensors Per Year
Browse all 7 pricing plansTeamViewer
Star Rating
(3,711)4.5 out of 5
Market Segments
Small-Business (43.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $24.90
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamViewer excels in Ease of Use with a score of 9.1, making it a favorite among small businesses for its intuitive interface. In contrast, Paessler PRTG, while still user-friendly, scores slightly lower at 8.8, which some reviewers mention can lead to a steeper learning curve for new users.
- Reviewers mention that TeamViewer's Performance Monitoring capabilities are top-notch, scoring 9.4, which allows for real-time insights into system performance. Paessler PRTG follows closely with a score of 9.3, but some users feel it lacks the same level of immediacy in alerts and notifications.
- G2 users highlight TeamViewer's Automated Tasks Routing feature, scoring 9.2, as a significant advantage for managing workflows efficiently. In comparison, Paessler PRTG's score of 7.0 in this area indicates that users find its automation capabilities less robust.
- Users on G2 report that TeamViewer's Cross-system Integration is exceptional, with a score of 9.7, allowing seamless connectivity with various applications. Paessler PRTG, scoring 8.5, is noted for its integrations but lacks the same breadth, which some reviewers mention can limit flexibility.
- Reviewers mention that TeamViewer's Self-Healing Networks feature, scoring 9.2, is a standout for maintaining network reliability. In contrast, Paessler PRTG's score of 5.4 indicates that users find its self-healing capabilities lacking, which can lead to more manual interventions.
- Users say that TeamViewer's Decision Making capabilities, with a score of 9.0, provide actionable insights that enhance operational efficiency. Paessler PRTG, scoring 9.3, is praised for its analytical tools, but some users feel it could improve in providing clear recommendations based on data.
Pricing
Entry-Level Pricing
Paessler PRTG
Free Trial
Free Trial
10000 Sensors Per Year
30 Day Full Access Free Trial
100% Free. No Credit Card Required
Free Version After the Trial
- Free Full Features for 30 days
TeamViewer
Remote Access
Starting at $24.90
Ideal for on-the-go professionals looking for an economical, easy remote work solution.
- 1 Licensed User
- 1 Concurrent connection (channel)
- 3 Managed devices
Free Trial
Paessler PRTG
Free Trial is available
TeamViewer
Free Trial is available
Ratings
Meets Requirements
9.3
152
9.1
2,980
Ease of Use
8.9
152
9.1
3,123
Ease of Setup
8.8
134
9.1
926
Ease of Admin
8.6
102
8.9
677
Quality of Support
8.7
139
8.7
2,558
Has the product been a good partner in doing business?
8.5
94
8.6
634
Product Direction (% positive)
8.9
143
8.7
2,874
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
9.4
50
Not enough data
8.6
7
Not enough data
8.9
6
Monitoring and Management
Not enough data
9.2
49
Not enough data
9.2
49
Not enough data
9.0
50
Not enough data
9.1
50
Not enough data
8.6
7
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
7.9
7
Service Management
Not enough data
9.4
50
Not enough data
8.8
7
Not enough data
7.6
7
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
8
Not enough data
8.3
8
Not enough data
8.5
8
Presenter Tools
Not enough data
8.9
863
Not enough data
8.5
786
Not enough data
9.1
935
|
Verified
Not enough data
8.8
834
|
Verified
Conferencing Options
Not enough data
8.7
797
|
Verified
Not enough data
8.7
809
|
Verified
Not enough data
8.7
792
|
Verified
Application Tools
Not enough data
8.8
870
|
Verified
Not enough data
8.9
825
|
Verified
Not enough data
8.7
807
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.9
38
Functionality
9.5
30
Not enough data
9.6
31
Not enough data
8.8
30
Not enough data
8.8
30
Not enough data
8.6
30
Not enough data
8.8
30
Not enough data
Agentic AI - Database Monitoring
8.7
5
Not enough data
8.3
5
Not enough data
9.3
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
Scope
Not enough data
10.0
5
Not enough data
10.0
5
Security
Not enough data
10.0
5
Not enough data
9.3
5
Not enough data
10.0
5
Management
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
9.7
5
Not enough data
10.0
5
Not enough data
10.0
5
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.3
75
9.3
16
9.2
74
9.2
15
7.9
71
9.0
17
9.1
69
9.1
17
Monitoring - Network Monitoring
8.6
38
8.1
7
8.4
40
9.0
7
9.0
41
9.3
7
Management
8.9
68
9.2
16
8.8
70
9.3
16
8.0
67
9.1
17
Analytics - Network Monitoring
7.7
38
8.6
7
7.5
38
8.6
7
Security - Network Monitoring
8.2
38
9.0
7
7.6
37
9.3
7
7.1
38
8.8
7
Network Performance - Network Monitoring
7.5
38
8.6
7
7.1
38
9.3
7
AI Automation - Network Monitoring
5.7
37
8.9
6
5.5
37
9.0
7
5.8
37
9.0
7
Agentic AI - Network Monitoring
7.8
9
8.9
6
8.3
9
9.4
6
8.0
9
9.4
6
7.8
9
9.4
6
7.4
9
9.2
6
8.3
9
9.2
6
8.8
8
8.9
6
Monitoring
8.8
27
Not enough data
8.0
25
Not enough data
7.8
24
Not enough data
9.0
26
Not enough data
Not enough data
Not enough data
Administration
8.6
27
Not enough data
7.5
24
Not enough data
6.9
25
Not enough data
Not enough data
Not enough data
Analysis
8.4
27
Not enough data
8.6
26
Not enough data
7.1
24
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.8
55
Not enough data
9.2
54
Not enough data
8.7
52
Not enough data
Monitoring and Management
8.5
52
Not enough data
8.0
50
Not enough data
8.2
50
Not enough data
9.1
54
Not enough data
Agentic AI - Hardware Monitoring
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Visibility
9.1
56
Not enough data
9.3
56
Not enough data
8.9
54
Not enough data
Monitoring and Management
8.9
54
Not enough data
8.0
51
Not enough data
8.5
53
Not enough data
9.3
56
Not enough data
9.1
49
Not enough data
8.6
48
Not enough data
Cloud environment support
8.3
41
Not enough data
8.3
43
Not enough data
Agentic AI - Server Monitoring
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Functionality
9.3
57
Not enough data
8.8
55
Not enough data
8.8
54
Not enough data
7.2
51
Not enough data
Management
8.9
56
Not enough data
9.2
54
Not enough data
9.0
54
Not enough data
9.3
57
Not enough data
Agentic AI - Enterprise Monitoring
9.1
23
Not enough data
9.1
22
Not enough data
9.2
23
Not enough data
9.1
23
Not enough data
9.1
23
Not enough data
9.2
23
Not enough data
9.1
23
Not enough data
Asset Inventory
Not enough data
8.4
27
Not enough data
8.4
27
Not enough data
8.4
26
Not enough data
7.4
25
Not enough data
8.4
27
Generative AI
Not enough data
7.9
20
Not enough data
7.8
20
Agentic AI - IT Asset Management
Not enough data
8.0
15
Not enough data
8.0
15
Not enough data
8.2
15
Not enough data
7.8
15
Not enough data
7.9
15
Not enough data
8.1
15
Not enough data
7.9
15
Management
Not enough data
9.1
26
Not enough data
8.7
26
Not enough data
8.3
21
Not enough data
7.6
23
ServiceNow Apps
Not enough data
9.3
132
Not enough data
9.3
133
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
20
Not enough data
8.8
20
Not enough data
9.3
20
Not enough data
6.8
20
Not enough data
9.3
21
Not enough data
Response
9.3
21
Not enough data
9.0
21
Not enough data
8.4
20
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.6
22
Not enough data
8.3
22
Not enough data
Functionality
8.6
22
Not enough data
8.8
22
Not enough data
8.3
22
Not enough data
8.3
23
Not enough data
Administration
Not enough data
9.2
548
Not enough data
9.1
540
Not enough data
8.9
490
Not enough data
9.0
516
Not enough data
8.9
501
Not enough data
9.0
508
Maintenance
Not enough data
9.0
504
Not enough data
8.9
470
Communication
Not enough data
9.0
501
Not enough data
8.6
446
Not enough data
8.7
449
Not enough data
8.8
471
Security
Not enough data
9.0
463
Not enough data
9.0
468
Device Support
Not enough data
8.9
496
Not enough data
9.1
503
Not enough data
9.1
503
Performance
Not enough data
9.0
475
Administration
Not enough data
9.2
22
Not enough data
9.1
21
Not enough data
9.3
22
Security
Not enough data
9.2
21
Not enough data
8.9
19
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Mobile Device Management (MDM)
Not enough data
8.7
29
Operating System
Not enough data
9.5
31
Not enough data
9.1
29
Not enough data
8.8
31
Management
Not enough data
8.8
30
Not enough data
8.5
30
Not enough data
9.0
28
Not enough data
8.5
28
Not enough data
8.8
30
Security
Not enough data
8.7
29
Not enough data
8.9
31
Agentic AI - Mobile Device Management (MDM)
Not enough data
9.2
6
Not enough data
8.9
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Analysis
Not enough data
8.9
18
Platform
Not enough data
9.2
19
Not enough data
9.0
17
Not enough data
9.1
17
Not enough data
8.8
17
Not enough data
9.5
17
Security
Not enough data
9.2
17
Not enough data
9.3
15
Not enough data
9.2
15
Not enough data
9.7
15
Not enough data
9.1
15
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
1394
Not enough data
8.7
1305
Not enough data
8.6
1301
Not enough data
8.6
1282
Not enough data
8.7
1319
Not enough data
8.7
1392
Not enough data
8.9
1459
Platform
Not enough data
8.9
1407
Not enough data
8.7
1366
Not enough data
8.7
1331
Not enough data
9.1
1494
Security
Not enough data
8.6
1193
Not enough data
8.8
1339
Not enough data
8.7
1282
Categories
Categories
Shared Categories
Paessler PRTG and TeamViewer are categorized as Network Monitoring
Unique Categories
Paessler PRTG is categorized as Server Monitoring, Hardware Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Application Performance Monitoring (APM), Enterprise Monitoring, and Observability Software
Reviews
Reviewers' Company Size
Paessler PRTG
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamViewer
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
25.6%
Telecommunications
7.9%
Computer & Network Security
4.3%
Computer Software
3.7%
Hospital & Health Care
3.0%
Other
55.5%
Information Technology and Services
16.4%
Computer Software
10.4%
Marketing and Advertising
4.2%
Consumer Services
3.1%
Telecommunications
3.1%
Other
62.7%
Discussions
Paessler FAQ
1 Comment
GR
https://www.paessler.com/support/faqsRead more
What are the benefits and drawbacks of using PRTG Network Monitor for your IT infrastructure, and what improvements would you suggest?
1 Comment
MA
Flexible Licensing:
The licensing model is based on the number of sensors, allowing organizations to choose a plan that fits their specific needs and budget.Read more
Paessler PRTG has no more discussions with answers
Can i access the mobile phone devices through remote desktop ?
5 Comments
AZ
Yes, you can generally remote in to mobile devices, but the connection (at least in the case of iOS devices) is view only. You cannot control the mobile...Read more
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