Compare Paessler PRTG and SuperOps 
At a Glance
Market Segments
Mid-Market (49.5% of reviews)
Small-Business (87.6% of reviews)
Entry-Level Pricing
Free Trial 10000 Sensors Per Year
$79.00 Per Month
Paessler PRTG
Star Rating
(206)4.7 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 10000 Sensors Per Year
Browse all 7 pricing plansSuperOps
Star Rating
(130)4.5 out of 5
Market Segments
Small-Business (87.6% of reviews)
Pros & Cons
Entry-Level Pricing
$79.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paessler PRTG excels in its network mapping capabilities, with features like "Auto-Discovery" that allow users to quickly generate comprehensive network maps. Users appreciate how it can automatically identify dependencies, making it a standout tool for network monitoring.
- Users say that SuperOps shines in its customer support, with many praising the responsiveness and helpfulness of the support team. Reviewers highlight that the support experience is exceptional compared to other PSA tools, making it a reliable choice for businesses needing assistance.
- According to verified reviews, Paessler PRTG offers a more robust performance monitoring experience, with users noting the ability to create sensors that reflect business impact rather than just raw metrics. This feature allows for more meaningful monitoring tailored to specific business needs.
- Reviewers mention that SuperOps provides a user-friendly interface that is particularly beneficial for technicians who are new to PSA or RMM tools. The platform's evolving nature and quick bug fixes contribute to a positive user experience, making it accessible for smaller teams.
- G2 reviewers highlight that while both products have similar ease of setup scores, Paessler PRTG's customization options for monitoring legacy systems are particularly impressive. Users have noted the ease of creating custom EXE sensors to pull live data from various sources, which enhances its utility in complex environments.
- Users report that while SuperOps is effective for small businesses, Paessler PRTG's broader market presence and higher overall satisfaction scores suggest it may be better suited for mid-market companies looking for comprehensive network monitoring solutions.
Pricing
Entry-Level Pricing
Paessler PRTG
Free Trial
Free Trial
10000 Sensors Per Year
30 Day Full Access Free Trial
100% Free. No Credit Card Required
Free Version After the Trial
- Free Full Features for 30 days
SuperOps
Standard - PSA Only
$79.00
Per Month
PSA Only
- Ticketing
- Projects
- Automated billing and invoicing
Free Trial
Paessler PRTG
Free Trial is available
SuperOps
Free Trial is available
Ratings
Meets Requirements
9.4
180
8.7
113
Ease of Use
9.1
180
9.0
117
Ease of Setup
9.0
162
9.0
102
Ease of Admin
8.9
129
9.0
100
Quality of Support
8.9
166
9.4
112
Has the product been a good partner in doing business?
8.9
121
9.2
100
Product Direction (% positive)
9.1
171
9.7
113
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.9
92
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring and Management
Not enough data
8.9
93
Not enough data
Feature Not Available
Not enough data
8.1
82
Not enough data
8.8
86
Not enough data
Not enough data
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Service Management
Not enough data
9.0
92
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.5
29
Not enough data
9.6
30
Not enough data
8.9
29
Not enough data
8.8
29
Not enough data
8.6
29
Not enough data
8.7
29
Not enough data
Agentic AI - Database Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Functionality
9.4
80
8.0
16
9.2
78
8.1
16
7.8
72
7.9
16
9.1
70
7.7
16
Monitoring - Network Monitoring
8.6
38
Not enough data
8.5
44
Not enough data
9.0
41
Not enough data
Management
8.9
68
7.7
16
8.8
72
7.7
16
8.0
67
7.5
14
Analytics - Network Monitoring
7.7
38
Not enough data
7.5
39
Not enough data
Security - Network Monitoring
8.2
38
Not enough data
7.6
37
Not enough data
7.1
38
Not enough data
Network Performance - Network Monitoring
7.5
38
Not enough data
7.2
39
Not enough data
AI Automation - Network Monitoring
5.7
37
Not enough data
5.5
37
Not enough data
5.8
37
Not enough data
Agentic AI - Network Monitoring
7.8
9
Not enough data
8.3
9
Not enough data
8.0
9
Not enough data
7.8
9
Not enough data
7.4
9
Not enough data
8.3
9
Not enough data
8.8
8
Not enough data
Monitoring
8.8
27
Not enough data
8.0
25
Not enough data
7.8
24
Not enough data
9.0
26
Not enough data
Not enough data
Not enough data
Administration
8.6
27
Not enough data
7.5
24
Not enough data
6.9
25
Not enough data
Not enough data
Not enough data
Analysis
8.4
27
Not enough data
8.6
26
Not enough data
7.1
24
Not enough data
Agentic AI - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI Automation - Cloud Infrastructure Monitoring
Not enough data
Not enough data
Not enough data
Not enough data
Visibility
8.8
56
Not enough data
9.2
56
Not enough data
8.7
53
Not enough data
Monitoring and Management
8.5
53
Not enough data
8.0
50
Not enough data
8.2
50
Not enough data
9.2
56
Not enough data
Agentic AI - Hardware Monitoring
7.3
5
Not enough data
Not enough data
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Visibility
9.1
57
Not enough data
9.3
58
Not enough data
8.9
55
Not enough data
Monitoring and Management
8.9
54
Not enough data
8.0
51
Not enough data
8.5
53
Not enough data
9.4
58
Not enough data
9.2
51
Not enough data
8.6
48
Not enough data
Cloud environment support
8.3
41
Not enough data
8.3
43
Not enough data
Agentic AI - Server Monitoring
8.6
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Functionality
9.5
75
Not enough data
9.0
61
Not enough data
8.8
55
Not enough data
7.1
47
Not enough data
Management
9.1
67
Not enough data
9.2
70
Not enough data
9.0
52
Not enough data
9.3
74
Not enough data
Agentic AI - Enterprise Monitoring
9.1
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
9.3
19
Not enough data
9.3
19
Not enough data
9.3
20
Not enough data
9.1
19
Not enough data
Asset Inventory
Not enough data
8.8
83
Not enough data
8.3
78
Not enough data
7.7
60
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
7.1
39
Not enough data
7.3
38
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
8.8
81
Not enough data
8.3
77
Not enough data
7.5
62
Not enough data
7.6
74
Customer Management
Not enough data
8.2
60
Not enough data
6.9
48
Not enough data
6.0
45
Not enough data
7.6
56
Project Management
Not enough data
7.2
55
Not enough data
7.1
56
Not enough data
7.4
48
Not enough data
7.7
50
Accounting
Not enough data
7.0
45
Not enough data
6.9
50
Not enough data
6.8
44
Not enough data
6.2
40
Not enough data
5.8
40
Portfolio Management
Not enough data
6.3
38
Not enough data
6.3
38
Not enough data
6.7
40
Not enough data
6.4
39
Analytics
Not enough data
5.9
39
Not enough data
7.4
52
Not enough data
7.0
44
Administration
Not enough data
7.4
59
Not enough data
7.7
53
Not enough data
7.6
50
Platform
Not enough data
7.1
42
Not enough data
7.5
38
Not enough data
8.3
58
Not enough data
7.3
52
Not enough data
4.0
36
Generative AI
Not enough data
6.1
29
Not enough data
6.3
29
Artificial Intelligence - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Professional Services Automation
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring
9.2
19
Not enough data
8.8
19
Not enough data
9.3
19
Not enough data
6.8
19
Not enough data
9.3
20
Not enough data
Response
9.3
20
Not enough data
9.0
20
Not enough data
8.5
19
Not enough data
Agentic AI - Application Performance Monitoring (APM)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
8.7
21
Not enough data
8.3
21
Not enough data
Functionality
8.6
21
Not enough data
8.9
21
Not enough data
8.4
21
Not enough data
8.3
22
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Maintenance
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Device Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Telemetry Collection & Ingestion - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Observability Software
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visualization & Dashboards - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Correlation & Root Cause Analysis - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scalability & Ecosystem Integration - Observability
Not enough data
Not enough data
Not enough data
Not enough data
AI Features - Observability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Paessler PRTG and SuperOps are categorized as Network Monitoring
Unique Categories
Paessler PRTG is categorized as Server Monitoring, Hardware Monitoring, Database Monitoring, Cloud Infrastructure Monitoring, Application Performance Monitoring (APM), Enterprise Monitoring, and Observability Software
Reviews
Reviewers' Company Size
Paessler PRTG
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuperOps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
32.8%
Telecommunications
7.3%
Computer & Network Security
4.2%
Computer Software
3.1%
Hospital & Health Care
2.6%
Other
50.0%
Information Technology and Services
45.7%
Computer & Network Security
23.3%
Computer Networking
5.4%
Education Management
3.1%
Consulting
2.3%
Other
20.2%
Discussions
Paessler FAQ
1 Comment
GR
https://www.paessler.com/support/faqsRead more
What are the benefits and drawbacks of using PRTG Network Monitor for your IT infrastructure, and what improvements would you suggest?
1 Comment
MA
Flexible Licensing:
The licensing model is based on the number of sensors, allowing organizations to choose a plan that fits their specific needs and budget.Read more
Has anyone else found the learning curve for custom sensors and reports slows real projects?
1 Comment
AB
<p><span style="color: rgb(0, 0, 0);">Have you tried starting with the built-in sensor templates and REST/custom sensor docs before building from scratch...Read more
SuperOps has no discussions with answers
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