# Ozonetel vs Webex Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Ozonetel excels in **omnichannel capabilities** , integrating voice, SMS, WhatsApp, and chat into one platform. Users appreciate this seamless integration, which enhances their ability to manage high call volumes effectively.
- **Users say** that Webex Contact Center offers **outstanding call quality** and valuable analytics features. Reviewers highlight the importance of receiving follow-up emails and metrics that help ensure agent satisfaction, making it a strong choice for businesses focused on performance.
- **According to verified reviews** , Ozonetel's **ease of setup** is a significant advantage, with many users noting a quick implementation process. This is complemented by strong integration capabilities with CRMs and help-desks, which streamline workflows for businesses.
- **Reviewers mention** that Webex Contact Center provides excellent **flexibility** for remote teams, allowing access via personal devices. This feature ensures that agents remain reachable outside the office, which is crucial for maintaining customer service standards.
- **G2 reviewers highlight** Ozonetel's comprehensive toolset, including features like **call recording** and **IVR** , which cater to diverse business needs. Users appreciate the platform's ability to handle various communication channels effectively.
- **Users express** that while both platforms handle multiple communication channels, Webex Contact Center's **user-friendly interface** helps agents avoid juggling different tools, enhancing overall efficiency and customer experience.



| | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 625 | 163 | 
| **Largest Market Segment** | Mid-Market (62.5% of reviews) | Mid-Market (39.9% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Ozonetel

Pros:
- Ease of Use (133 reviews)
- Features (94 reviews)

Cons:
- Call Issues (62 reviews)
- Connection Issues (61 reviews)

### Webex Contact Center

Pros:
- Features (14 reviews)
- Ease of Use (13 reviews)

Cons:
- Integration Issues (3 reviews)
- Limited Customization (3 reviews)

---
## Ratings Comparison
| Rating | Ozonetel | Webex Contact Center | 
|---|---|---|
  | **Meets Requirements** | 8.9 (555 reviews) | 9.1 (139 reviews) | 
  | **Ease of Use** | 9.1 (565 reviews) | 9.0 (139 reviews) | 
  | **Ease of Setup** | 9.1 (398 reviews) | 8.4 (50 reviews) | 
  | **Ease of Admin** | 9.0 (265 reviews) | 8.2 (37 reviews) | 
  | **Quality of Support** | 9.0 (555 reviews) | 9.0 (132 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (259 reviews) | 8.8 (36 reviews) | 
  | **Product Direction (% positive)** | 9.6 (556 reviews) | 9.2 (138 reviews) | 

---
## Pricing

### Ozonetel

#### Entry-Level Pricing

No pricing available

#### Free Trial

Yes

### Webex Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 8.9/10 | 163 |
| **Webex Contact Center** | N/A | N/A |

#### Dialing Options

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Preview Dialing** | 9.1 (148 reviews) ✓ Verified | Not enough data | 
| **Progressive Dialing** | 9.1 (153 reviews) ✓ Verified | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Whisper Coaching ** | 8.6 (135 reviews) ✓ Verified | Not enough data | 
| **Callback Scheduling ** | 8.9 (140 reviews) ✓ Verified | Not enough data | 
| **Call Recording ** | 9.2 (149 reviews) ✓ Verified | Not enough data | 

#### Automation

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Voice Activity Detection** | 8.8 (126 reviews) ✓ Verified | Not enough data | 
| **Interactive Voice Response (IVR)** | 9.0 (134 reviews) ✓ Verified | Not enough data | 
| **Call Scrubbing** | 8.8 (126 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 9.3/10 | 25 |
| **Webex Contact Center** | N/A | N/A |

#### Administration

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Database Management ** | 9.5 (22 reviews) | Not enough data | 
| **Data Workflows** | 9.4 (21 reviews) | Not enough data | 
| **Issue Management** | 9.2 (22 reviews) | Not enough data | 

#### Knowledge Management

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Knowledge Base** | 9.2 (22 reviews) | Not enough data | 
| **Publishing Workflows** | 9.1 (22 reviews) | Not enough data | 
| **Analytics** | 9.2 (22 reviews) | Not enough data | 

#### Compliance

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Policies and Controls** | 9.3 (24 reviews) | Not enough data | 
| **Data Governance** | 9.2 (23 reviews) | Not enough data | 
| **Compliance** | 9.3 (23 reviews) | Not enough data | 
| **Auditing** | 9.2 (22 reviews) | Not enough data | 

#### Customer Support

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Intelligent Search** | 8.8 (23 reviews) | Not enough data | 
| **Suggestions** | 9.4 (23 reviews) | Not enough data | 
| **Decision Trees** | 9.2 (23 reviews) | Not enough data | 

#### Data Security

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Risk Data Attributes** | 9.4 (24 reviews) | Not enough data | 
| **Data Transport** | 9.3 (24 reviews) | Not enough data | 
| **Access Management** | 9.4 (24 reviews) | Not enough data | 
| **Multi-Factor Authentication** | 9.3 (24 reviews) | Not enough data | 

#### Administration

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Integrations** | 9.3 (21 reviews) | Not enough data | 
| **User, Role, and Access Management** | 9.2 (21 reviews) | Not enough data | 
| **Performance and Reliability** | 9.3 (22 reviews) | Not enough data | 

#### Generative AI

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **AI Text Summarization** | 9.3 (14 reviews) | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 9.0/10 | 232 |
| **Webex Contact Center** | 8.8/10 | 116 |

#### Channels

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Voice** | 9.1 (203 reviews) ✓ Verified | 9.1 (70 reviews) | 
| **Social** | 8.9 (177 reviews) | 8.8 (69 reviews) | 
| **Web Chat** | 8.8 (164 reviews) ✓ Verified | 8.9 (71 reviews) | 
| **Mobile SMS** | 8.6 (170 reviews) ✓ Verified | 8.6 (69 reviews) | 
| **Email** | 8.8 (170 reviews) | 8.6 (69 reviews) | 

#### Generative AI

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 8.5 (122 reviews) | 8.9 (53 reviews) | 

#### Functions

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Session Routing** | 8.9 (193 reviews) ✓ Verified | 9.0 (94 reviews) | 
| **Session Queuing** | 9.0 (193 reviews) ✓ Verified | 9.0 (96 reviews) | 
| **Concurrent Calling** | 9.1 (192 reviews) ✓ Verified | 9.1 (85 reviews) | 
| **Speech Analytics** | 8.8 (174 reviews) | 8.4 (70 reviews) | 
| **Auto Dialer** | 9.1 (188 reviews) ✓ Verified | 8.8 (70 reviews) | 
| **IVR** | 9.2 (197 reviews) ✓ Verified | 8.8 (69 reviews) | 
| **Inbound Screen Pop** | 9.0 (191 reviews) | 9.0 (72 reviews) | 
| **Persistent Data** | 9.0 (179 reviews) ✓ Verified | 8.8 (71 reviews) | 

#### Agentic AI - Contact Center

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 9.3 (10 reviews) | 9.1 (11 reviews) | 
| **Cross-system Integration** | 8.8 (12 reviews) | 8.8 (10 reviews) | 
| **Natural Language Interaction** | 9.5 (10 reviews) | 8.3 (11 reviews) | 
| **Proactive Assistance** | 9.7 (10 reviews) | 8.8 (11 reviews) | 

#### Administrative

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Session Summary Notes** | 8.8 (193 reviews) ✓ Verified | 8.9 (87 reviews) | 
| **Administrator Access** | 9.1 (204 reviews) ✓ Verified | 9.1 (91 reviews) | 
| **Reporting & Dashboards** | 9.1 (209 reviews) ✓ Verified | 8.8 (92 reviews) | 
| **Session Recording** | 9.0 (187 reviews) ✓ Verified | 8.7 (70 reviews) | 
| **Agent Scheduling and Assignment** | 9.1 (188 reviews) ✓ Verified | 8.7 (69 reviews) | 

### Communication Platform as a Service (CPaaS)

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 9.0/10 | 150 |
| **Webex Contact Center** | N/A | N/A |

#### Functionality

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Ease Of Integration** | 9.0 (146 reviews) | Not enough data | 
| **API Call Speed** | 9.0 (142 reviews) | Not enough data | 
| **Communication Varieties** | 9.0 (133 reviews) | Not enough data | 

#### Support

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Documentation** | 9.0 (129 reviews) | Not enough data | 
| **Community Support** | 9.0 (133 reviews) | Not enough data | 
| **Professional Support** | 9.2 (136 reviews) | Not enough data | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | N/A | N/A |
| **Webex Contact Center** | 6.6/10 | 6 |

#### Workforce Management

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | Not enough data | 
| **Skills Management** | Not enough data | 6.3 (5 reviews) | 
| **Shift Scheduling** | Not enough data | 6.3 (5 reviews) | 
| **Agent Self-Service** | Not enough data | 6.3 (5 reviews) | 
| **Mobile Access** | Not enough data | 6.7 (5 reviews) | 

#### Administration

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 6.3 (5 reviews) | 
| **Performance Analysis** | Not enough data | 6.0 (5 reviews) | 
| **Dashboards** | Not enough data | 7.7 (5 reviews) | 
| **Forecasting** | Not enough data | 6.7 (5 reviews) | 
| **Intraday Management** | Not enough data | 6.7 (5 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 9.1/10 | 167 |
| **Webex Contact Center** | 8.8/10 | 52 |

#### Platform

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Omnichannel** | 9.0 (151 reviews) | 8.9 (50 reviews) | 
| **Mobile Access** | 8.9 (150 reviews) | 8.4 (50 reviews) | 
| **Queue Management** | 9.0 (154 reviews) | 8.8 (51 reviews) | 
| **Call Routing** | 9.1 (155 reviews) | 8.8 (50 reviews) | 
| **Call Back** | 9.1 (155 reviews) | 9.2 (49 reviews) | 
| **IVR** | 9.2 (155 reviews) | 8.8 (48 reviews) | 
| **Automatic Call Distribution** | 9.2 (150 reviews) | 8.8 (48 reviews) | 

#### Generative AI

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | 8.8 (103 reviews) | 9.0 (38 reviews) | 

#### Workforce Management

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Call Monitoring** | 9.1 (156 reviews) | 8.9 (50 reviews) | 
| **Performance Evaluation** | 9.2 (154 reviews) | 8.9 (49 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Call Recording** | 9.3 (157 reviews) | 8.8 (49 reviews) | 
| **Reporting & Dashboards** | 9.3 (158 reviews) | 8.6 (50 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 8.9/10 | 48 |
| **Webex Contact Center** | N/A | N/A |

#### Customer Support

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Text** | 8.8 (42 reviews) | Not enough data | 
| **Speech** | 8.8 (41 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (43 reviews) | Not enough data | 

#### Automation

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Ticket Resolution** | 9.0 (45 reviews) | Not enough data | 
| **Customization** | 9.0 (43 reviews) | Not enough data | 
| **Intelligent Routing** | 9.1 (43 reviews) | Not enough data | 

#### Artificial Intelligence

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Learning** | 9.1 (42 reviews) | Not enough data | 
| **Language** | 8.9 (43 reviews) | Not enough data | 
| **Conversational AI** | 8.8 (43 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 8.6/10 | 29 |
| **Webex Contact Center** | 7.9/10 | 10 |

#### Generative AI

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **AI Text Generation** | 8.4 (17 reviews) | Not enough data | 
| **AI Text Summarization** | 8.7 (17 reviews) | Not enough data | 
| **AI Text-to-Speech** | 8.0 (17 reviews) | Not enough data | 

#### Communication

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Pop-up Chat** | 8.7 (24 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Notifications** | 9.2 (24 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **Targeted Emails** | 8.3 (23 reviews) | 7.8 (6 reviews) | 
| **In-App Messaging** | 8.3 (24 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Co-Browsing** | 8.6 (24 reviews) | 6.0 (5 reviews) | 

####  Internal Use

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Customization ** | 8.7 (27 reviews) ✓ Verified | 8.3 (9 reviews) | 
| **Conversation Archiving** | 8.5 (23 reviews) ✓ Verified | 7.8 (6 reviews) | 
| **Lead Development** | 8.9 (25 reviews) | 7.8 (6 reviews) | 
| **Knowledge Base** | 8.8 (25 reviews) | 8.7 (5 reviews) | 
| **Team Inbox ** | 8.6 (23 reviews) ✓ Verified | 7.5 (6 reviews) | 
| **Customer Profiles** | 9.2 (23 reviews) ✓ Verified | 8.3 (6 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 9.1/10 | 100 |
| **Webex Contact Center** | 8.2/10 | 7 |

#### Generative AI

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **AI Text Summarization** | 8.9 (57 reviews) | Not enough data | 

#### Self-Service Experience

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Knowledge Base** | 9.3 (86 reviews) | 8.3 (5 reviews) | 
| **Searchable Articles** | 9.2 (85 reviews) | 8.3 (5 reviews) | 
| **Community Forums** | 8.9 (82 reviews) | 8.7 (5 reviews) | 
| **Mobile Optimization** | 9.0 (82 reviews) | 8.0 (5 reviews) | 
| **Personalization** | Feature Not Available | 8.3 (5 reviews) | 

#### Self-Service Platform

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Branding** | 9.1 (83 reviews) | 8.3 (5 reviews) | 
| **Automation** | 9.1 (88 reviews) | 8.3 (5 reviews) | 
| **Artificial Intelligence** | 8.9 (83 reviews) | 7.7 (5 reviews) | 
| **Integrations** | 9.1 (91 reviews) | 8.1 (6 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | 9.3 (5 reviews) | Not enough data | 
| **Cross-system Integration** | 9.4 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 9.3 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 9.4/10 | 13 |
| **Webex Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **AI Text Summarization** | 9.4 (13 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Ozonetel** | 9.0/10 | 168 |
| **Webex Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (6 reviews) | Not enough data | 

#### Calling

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Record Calls** | 9.2 (162 reviews) | Not enough data | 
| **Generate Location** | 8.5 (143 reviews) | Not enough data | 
| **Call Types** | 9.2 (155 reviews) | Not enough data | 
| **Click-to-Call** | 9.4 (156 reviews) | Not enough data | 
| **Auto Dialer** | 10.0 (6 reviews) | Not enough data | 

#### Contacts

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Personalization** | 8.9 (149 reviews) | Not enough data | 
| **Information Locater** | 8.7 (145 reviews) | Not enough data | 
| **Record Prospect Data** | 8.8 (147 reviews) | Not enough data | 

#### Insights

| Feature | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Notes** | 8.8 (143 reviews) | Not enough data | 
| **Daily Summary** | 9.1 (151 reviews) | Not enough data | 
| **Automated Voicemails** | 8.7 (139 reviews) | Not enough data | 
| **Automated Emails** | 8.5 (139 reviews) | Not enough data | 
| **Sorts Prospects** | 8.6 (137 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (5 reviews) | Not enough data | 

---
## Categories
**Shared Categories (5):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Live Chat Software](https://www.g2.com/categories/live-chat), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service)

**Unique to Ozonetel (5):** [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas)

**Unique to Webex Contact Center (1):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce)


---
## Reviewer Demographics

### By Company Size

| Segment | Ozonetel | Webex Contact Center | 
|---|---|---|
| **Small-Business** | 28.0% | 31.4% | 
| **Mid-Market** | 62.5% | 39.9% | 
| **Enterprise** | 9.5% | 28.8% | 

### By Industry

#### Ozonetel

- **Financial Services:** 14.7%
- **Hospital & Health Care:** 8.4%
- **Consumer Services:** 7.2%
- **Education Management:** 7.1%
- **Insurance:** 6.4%
- **Health, Wellness and Fitness:** 6.4%
- **Hospitality:** 4.7%
- **Information Technology and Services:** 3.7%
- **Telecommunications:** 2.7%
- **Internet:** 2.4%
- **Other:** 36.2%

#### Webex Contact Center

- **Consumer Services:** 21.6%
- **Information Technology and Services:** 20.9%
- **Telecommunications:** 8.5%
- **Banking:** 3.9%
- **Higher Education:** 3.9%
- **Financial Services:** 3.3%
- **Hospital & Health Care:** 3.3%
- **Computer Software:** 2.6%
- **Marketing and Advertising:** 2.6%
- **Automotive:** 2.0%
- **Other:** 27.5%

---
## Alternatives

### Alternatives to Ozonetel

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1585 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1839 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [Ameyo by Exotel Cloud Contact Center](https://www.g2.com/products/ameyo-by-exotel-cloud-contact-center/reviews) — 4.3/5 stars (252 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (865 reviews)

### Alternatives to Webex Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (86 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1129 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (737 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6944 reviews)

---
## Top Discussions

### Ozonetel

- Title: [What is Ozonetel CloudAgent used for?](https://www.g2.com/discussions/what-is-ozonetel-cloudagent-used-for) — 2 comments *(includes official response)*
  > **Top comment:** "It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. "
- Title: [How to add / change IVR options from admin login?](https://www.g2.com/discussions/how-to-add-change-ivr-options-from-admin-login) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "We can enable the IVR module to the client account. 

Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign..."

### Webex Contact Center

- Title: [What improvements would you recommend for Webex Contact Center to better meet your customer service needs?](https://www.g2.com/discussions/what-improvements-would-you-recommend-for-webex-contact-center-to-better-meet-your-customer-service-needs) — 1 comment
  > **Top comment:** "AI-based summarization is the best feature. "
- Title: [What is Webex contact Centre?](https://www.g2.com/discussions/what-is-webex-contact-centre) — 1 comment
  > **Top comment:** "Cisco has brought all of the best portions of Call Center Performance, data, omnichannel and WFO to their cloud suite. Many of the Cloud Market leaders have..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ozonetel-vs-webex-contact-center)