Compare Ozonetel and Sprinklr Service 
At a Glance
Market Segments
Mid-Market (62.4% of reviews)
Enterprise (42.4% of reviews)
Entry-Level Pricing
No pricing available
$4,200.00 1 User Per Year
Ozonetel
Star Rating
(623)4.6 out of 5
Market Segments
Mid-Market (62.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about OzonetelSprinklr Service
Star Rating
(733)4.3 out of 5
Market Segments
Enterprise (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Ozonetel excels in ease of use, with users highlighting its intuitive interface and seamless integration with CRMs and help desks. One user mentioned the platform's omnichannel capabilities, allowing for voice, SMS, WhatsApp, and chat to be integrated into one system, which enhances user experience.
- Users say that Sprinklr Service offers impressive customization options, enabling teams to tailor workflows to their specific needs. This flexibility is particularly appreciated by users managing complex enterprise requirements, as it allows for effective problem-solving and streamlined operations.
- Reviewers mention that Ozonetel's support quality is a standout feature, with many users praising the quick resolution of technical issues. One user noted that Ozonetel consistently resolved problems before the expected turnaround time, contributing to a high level of satisfaction.
- According to verified reviews, Sprinklr Service shines in its ability to unify customer interactions across multiple channels. Users appreciate the platform's scalability and integration capabilities, which are essential for managing diverse customer engagement strategies in larger enterprises.
- G2 reviewers highlight that Ozonetel is particularly effective for mid-market businesses, with a significant portion of its user base coming from this segment. Users have noted its capability to handle high call volumes and provide a wide range of tools, such as call recording and IVR, catering to various business needs.
- Users report that while Sprinklr Service has a solid feature set, it sometimes lacks the intuitive setup that Ozonetel offers. Reviewers have pointed out that Ozonetel's onboarding process is straightforward, making it easier for teams to get started without extensive training.
Pricing
Entry-Level Pricing
Ozonetel
No pricing availableSprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Ozonetel
Free Trial is available
Sprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.9
553
8.5
595
Ease of Use
9.1
563
8.3
617
Ease of Setup
9.1
396
8.0
454
Ease of Admin
9.0
265
8.1
238
Quality of Support
9.0
553
8.1
578
Has the product been a good partner in doing business?
9.2
259
8.6
239
Product Direction (% positive)
9.6
554
8.7
601
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.5
71
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
73
|
Verified
8.7
27
|
Verified
7.8
141
|
Verified
Not enough data
8.6
80
|
Verified
Not enough data
8.2
77
|
Verified
Not enough data
8.9
85
|
Verified
Not enough data
8.9
86
|
Verified
Dialing Options
9.1
148
|
Verified
Not enough data
9.1
153
|
Verified
Not enough data
Not enough data
Not enough data
Agent Tools
8.6
135
|
Verified
Not enough data
8.9
140
|
Verified
Not enough data
9.2
149
|
Verified
Not enough data
Automation
8.8
126
|
Verified
Not enough data
9.0
134
|
Verified
Not enough data
8.8
126
|
Verified
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.5
22
8.6
50
9.4
21
8.4
47
9.2
22
8.4
47
Knowledge Management
9.2
22
8.4
48
9.1
22
8.3
47
9.2
22
8.7
52
Compliance
9.3
24
8.3
48
9.2
23
8.5
48
9.3
23
8.5
45
9.2
22
8.3
44
Customer Support
8.8
23
8.0
46
9.4
23
8.1
44
9.2
23
7.9
45
Data Security
9.4
24
8.4
45
9.3
24
8.4
45
9.4
24
8.6
48
9.3
24
8.6
47
Administration
9.3
21
8.5
45
9.2
21
8.6
44
9.3
22
8.6
45
Generative AI
9.3
14
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Artificial Intelligence - Conversation Intelligence
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
Not enough data
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.4
51
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
9.1
201
|
Verified
6.9
142
8.9
177
8.4
145
8.8
164
|
Verified
7.9
138
8.6
170
|
Verified
7.5
140
8.8
170
7.6
135
Generative AI
8.5
122
6.6
113
Functions
8.9
192
|
Verified
7.5
139
9.0
192
|
Verified
7.6
132
9.1
191
|
Verified
7.3
134
8.8
174
7.3
132
9.1
188
|
Verified
6.8
131
9.2
196
|
Verified
7.1
135
9.0
190
7.6
128
9.0
179
|
Verified
8.0
129
Agentic AI - Contact Center
9.3
10
5.9
22
8.6
11
6.7
22
9.5
10
6.2
22
9.7
10
6.5
22
Administrative
8.8
193
|
Verified
7.8
130
9.1
203
|
Verified
7.8
130
9.1
208
|
Verified
8.4
144
9.0
186
|
Verified
7.8
131
9.1
187
|
Verified
7.9
142
Functionality
9.1
145
Not enough data
9.0
141
Not enough data
9.0
133
Not enough data
Support
9.0
128
Not enough data
9.0
133
Not enough data
9.1
135
Not enough data
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Platform
9.0
151
Not enough data
8.9
150
Not enough data
9.0
153
Not enough data
9.1
154
Not enough data
9.1
154
Not enough data
9.2
154
Not enough data
9.2
149
Not enough data
Generative AI
8.8
103
Not enough data
Workforce Management
9.1
155
Not enough data
9.2
153
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
156
Not enough data
9.2
157
Not enough data
Customer Support
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Not enough data
Automation
9.0
44
Not enough data
9.0
43
Not enough data
9.1
43
Not enough data
Artificial Intelligence
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Not enough data
Generative AI
8.4
17
7.8
74
8.7
17
7.4
72
8.0
17
7.2
72
Communication
8.7
24
|
Verified
7.9
101
|
Verified
9.2
24
|
Verified
8.3
111
|
Verified
8.3
23
7.6
98
8.3
24
|
Verified
8.3
101
8.6
24
7.3
95
Internal Use
8.7
27
|
Verified
7.8
141
|
Verified
8.5
23
|
Verified
8.1
108
|
Verified
8.9
25
7.9
101
8.8
25
8.4
101
8.6
23
|
Verified
8.0
102
|
Verified
9.2
23
|
Verified
8.1
108
|
Verified
Generative AI
8.9
57
7.5
41
Self-Service Experience
9.3
85
8.0
53
9.2
84
7.6
54
8.9
82
7.3
53
9.0
81
8.1
51
Feature Not Available
7.6
52
Self-Service Platform
9.1
83
8.1
53
9.1
88
7.8
52
8.9
83
7.5
54
9.1
90
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
9.3
5
7.1
8
9.3
5
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
230
Not enough data
6.8(won by default)
224
Process
Not enough data
8.3(won by default)
315
Not enough data
7.7(won by default)
310
Not enough data
8.2(won by default)
311
Channels
Not enough data
7.3(won by default)
285
Not enough data
8.8(won by default)
336
Not enough data
7.2(won by default)
277
Not enough data
6.6(won by default)
266
Not enough data
7.5(won by default)
273
Insight
Not enough data
7.7(won by default)
295
Not enough data
8.3(won by default)
319
Not enough data
7.9(won by default)
287
Not enough data
7.6(won by default)
285
Generative AI
9.4
13
7.8
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Agentic AI - Outbound Call Tracking
9.2
6
Not enough data
9.4
6
Not enough data
Calling
9.2
162
Not enough data
8.5
143
Not enough data
9.2
155
Not enough data
9.4
156
Not enough data
10.0
6
Not enough data
Contacts
8.9
149
Not enough data
8.7
145
Not enough data
8.8
147
Not enough data
Insights
8.8
143
Not enough data
9.1
151
Not enough data
8.7
139
Not enough data
8.5
139
Not enough data
8.6
137
Not enough data
8.7
5
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ozonetel and Sprinklr Service are categorized as Speech Analytics, Contact Center Knowledge Base, Live Chat, Contact Center, and Customer Self-Service
Unique Categories
Ozonetel is categorized as Customer Service Automation, Auto Dialer, Outbound Call Tracking, Communication Platform as a Service (CPaaS), and Call Center Infrastructure (CCI)
Reviews
Reviewers' Company Size
Ozonetel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
14.7%
Hospital & Health Care
8.4%
Consumer Services
7.3%
Education Management
7.1%
Insurance
6.5%
Other
56.1%
Consumer Services
11.0%
Marketing and Advertising
10.4%
Information Technology and Services
5.4%
Financial Services
5.1%
Food & Beverages
4.0%
Other
64.1%
Alternatives
Discussions
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
2 Comments
Official Response from Ozonetel
We can enable the IVR module to the client account.
Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Ozonetel has no more discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
G2
i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have...Read more
Sprinklr Service has no more discussions with answers
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