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Ozonetel
Ozonetel
(617)
4.6 out of 5
Ozonetel
By Ozonetel
Shape Software
Shape Software
(65)
4.5 out of 5
Shape Software
By Shape Software
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At a Glance
Ozonetel
Ozonetel
Star Rating
(617)4.6 out of 5
Market Segments
Mid-Market (62.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Ozonetel
Shape Software
Shape Software
Star Rating
(65)4.5 out of 5
Market Segments
Small-Business (60.3% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$119.00 Per Month
Learn more about Shape Software
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that Ozonetel CloudAgent excels in its Ease of Setup with a score of 9.0, making it user-friendly for new adopters, while Shape Software has a lower score of 7.8 in this area, indicating a steeper learning curve.
  • Reviewers mention that Ozonetel CloudAgent's Quality of Support is highly rated at 9.0, with many users appreciating the responsiveness and helpfulness of the support team, whereas Shape Software's support is rated slightly higher at 9.1, but with fewer reviews, leading to less confidence in consistency.
  • G2 users highlight Ozonetel CloudAgent's superior Document Signing feature, scoring 9.7, which includes robust capabilities for Bulk Digital Signatures and Signature Workflow, while Shape Software's offerings in this area are less comprehensive, leading to a less streamlined experience.
  • Users on G2 report that Shape Software shines in Martech Integrations, achieving a perfect score of 10.0, which allows for seamless connectivity with various marketing tools, while Ozonetel CloudAgent scores 9.1, indicating it may not integrate as widely.
  • Reviewers mention that Ozonetel CloudAgent's Performance and Reliability is rated at 9.3, which users appreciate for consistent uptime and functionality, while Shape Software boasts a perfect score of 10.0, suggesting it may offer even greater reliability in critical business operations.
  • Users say that Shape Software's AI Text Generation feature is particularly impressive, scoring 9.2, which enhances content creation capabilities, while Ozonetel CloudAgent does not have a comparable feature, indicating a gap in advanced automation tools.
Pricing
Entry-Level Pricing
Ozonetel
No pricing available
Shape Software
Software User License
$119.00
Per Month
Learn more about Shape Software
Free Trial
Ozonetel
Free Trial is available
Shape Software
No trial information available
Ratings
Meets Requirements
8.9
546
8.9
42
Ease of Use
9.1
556
9.3
41
Ease of Setup
9.1
389
7.8
13
Ease of Admin
9.0
264
8.2
12
Quality of Support
9.0
546
9.1
40
Has the product been a good partner in doing business?
9.2
258
8.3
12
Product Direction (% positive)
9.6
547
8.3
34
Features by Category
E-SignatureHide 22 FeaturesShow 22 Features
Not enough data
9.9
11
Signature Process
Not enough data
9.7
11
Not enough data
10.0
11
Not enough data
10.0
11
Not enough data
10.0
11
Not enough data
9.7
11
Not enough data
10.0
10
Not enough data
10.0
10
Not enough data
9.8
11
Agentic AI - E-Signature
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and Scalability
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
10.0
11
Platform
Not enough data
9.8
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
10.0
8
Not enough data
10.0
8
CRMHide 43 FeaturesShow 43 Features
Not enough data
8.9
26
Sales Force Automation
Not enough data
9.1
20
Not enough data
9.3
19
Not enough data
8.8
20
Not enough data
9.3
20
Not enough data
8.9
20
Not enough data
9.0
19
Not enough data
8.9
19
Not enough data
9.0
19
Not enough data
9.0
21
Marketing Automation
Not enough data
9.1
22
Not enough data
8.8
20
Not enough data
9.0
21
Not enough data
8.9
20
Customer Support
Not enough data
8.9
20
Not enough data
9.2
19
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.0
19
Reporting & Analytics
Not enough data
9.0
20
Not enough data
9.1
21
Not enough data
9.1
19
Mobile & Social
Not enough data
8.8
20
Not enough data
9.6
17
Not enough data
9.0
19
Platform
Not enough data
8.8
12
Not enough data
8.6
13
Not enough data
8.9
12
Not enough data
8.6
12
Not enough data
8.8
12
Not enough data
8.8
12
Not enough data
8.3
13
Not enough data
8.3
13
Integration
Not enough data
9.0
12
Not enough data
8.9
12
Not enough data
9.1
11
Generative AI
Not enough data
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Marketing AutomationHide 47 FeaturesShow 47 Features
Not enough data
9.5
23
Email Marketing
Not enough data
9.4
19
Not enough data
9.7
18
Not enough data
9.8
17
Not enough data
9.4
18
Online Marketing
Not enough data
9.4
17
Not enough data
9.3
17
Not enough data
9.6
16
Not enough data
9.6
16
Not enough data
9.4
18
Lead Management
Not enough data
9.7
17
Not enough data
9.8
17
Not enough data
9.3
17
Not enough data
9.7
16
Not enough data
9.8
16
Not enough data
9.2
17
Not enough data
9.7
16
Not enough data
9.5
18
Campaign Management
Not enough data
9.3
18
Not enough data
9.6
16
Not enough data
9.4
18
Not enough data
9.3
18
Social
Not enough data
9.8
16
Not enough data
9.8
16
Not enough data
9.2
16
Not enough data
9.8
15
Not enough data
9.4
16
Reporting & Analytics
Not enough data
9.8
16
Not enough data
9.7
16
Not enough data
9.6
16
Not enough data
9.9
16
Not enough data
9.6
16
Platform
Not enough data
9.8
10
Not enough data
10.0
10
Not enough data
8.9
11
Not enough data
9.7
10
Not enough data
8.9
11
Not enough data
10.0
9
Not enough data
9.8
10
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
9.4
11
Not enough data
9.1
11
Not enough data
8.9
11
Lead GenerationHide 5 FeaturesShow 5 Features
Not enough data
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
8.9
163
9.5
12
Dialing Options
9.1
148
|
Verified
10.0
11
9.1
153
|
Verified
9.3
10
Not enough data
Not enough data
Agent Tools
8.6
135
|
Verified
9.8
10
8.9
140
|
Verified
9.2
11
9.2
149
|
Verified
9.4
11
Automation
8.8
126
|
Verified
10.0
10
9.0
134
|
Verified
9.3
10
8.8
126
|
Verified
9.3
12
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact Center Knowledge BaseHide 21 FeaturesShow 21 Features
9.3
25
Not enough data
Administration
9.5
22
Not enough data
9.4
21
Not enough data
9.2
22
Not enough data
Knowledge Management
9.2
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Compliance
9.3
24
Not enough data
9.2
23
Not enough data
9.3
23
Not enough data
9.2
22
Not enough data
Customer Support
8.8
23
Not enough data
9.4
23
Not enough data
9.2
23
Not enough data
Data Security
9.4
24
Not enough data
9.3
24
Not enough data
9.4
24
Not enough data
9.3
24
Not enough data
Administration
9.3
21
Not enough data
9.2
21
Not enough data
9.3
22
Not enough data
Generative AI
9.3
14
Not enough data
Email Template BuilderHide 15 FeaturesShow 15 Features
Not enough data
9.6
13
Templates
Not enough data
10.0
12
Not enough data
9.3
12
Not enough data
9.6
12
Not enough data
9.9
12
Edit
Not enough data
9.5
13
Not enough data
9.9
12
Not enough data
9.4
13
Logistics
Not enough data
10.0
12
Not enough data
9.7
12
Not enough data
9.4
13
Not enough data
9.4
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
SMS MarketingHide 20 FeaturesShow 20 Features
Not enough data
Not enough data
Text Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
SMS Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SMS Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
9.0
225
Not enough data
Channels
9.1
197
|
Verified
Not enough data
8.9
175
Not enough data
8.8
163
|
Verified
Not enough data
8.6
169
|
Verified
Not enough data
8.8
168
Not enough data
Generative AI
8.5
121
Not enough data
Functions
8.9
190
|
Verified
Not enough data
9.0
191
|
Verified
Not enough data
9.1
190
|
Verified
Not enough data
8.8
173
Not enough data
9.1
186
|
Verified
Not enough data
9.2
194
|
Verified
Not enough data
9.0
188
Not enough data
9.0
177
|
Verified
Not enough data
Agentic AI - Contact Center
9.3
9
Not enough data
8.9
9
Not enough data
9.4
9
Not enough data
9.6
9
Not enough data
Administrative
8.8
192
|
Verified
Not enough data
9.1
201
|
Verified
Not enough data
9.1
205
|
Verified
Not enough data
9.0
184
|
Verified
Not enough data
9.1
186
|
Verified
Not enough data
Client PortalHide 11 FeaturesShow 11 Features
Not enough data
9.9
11
Content
Not enough data
9.8
10
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
9.8
10
Not enough data
10.0
10
Collaboration
Not enough data
9.7
10
Not enough data
10.0
9
Not enough data
10.0
11
Not enough data
9.8
11
Not enough data
9.7
11
Not enough data
10.0
11
Communication Platform as a Service (CPaaS)Hide 6 FeaturesShow 6 Features
9.0
149
Not enough data
Functionality
9.1
145
Not enough data
9.0
141
Not enough data
9.0
133
Not enough data
Support
9.0
128
Not enough data
9.0
133
Not enough data
9.1
135
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
9.1
166
Not enough data
Platform
9.0
151
Not enough data
8.9
150
Not enough data
9.0
153
Not enough data
9.1
154
Not enough data
9.1
154
Not enough data
9.2
154
Not enough data
9.2
149
Not enough data
Generative AI
8.8
103
Not enough data
Workforce Management
9.1
155
Not enough data
9.2
153
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
156
Not enough data
9.2
157
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
8.9
47
Not enough data
Customer Support
8.8
42
Not enough data
8.8
41
Not enough data
9.0
43
Not enough data
Automation
9.0
44
Not enough data
9.0
43
Not enough data
9.1
43
Not enough data
Artificial Intelligence
9.1
42
Not enough data
8.9
43
Not enough data
8.8
43
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
8.6
29
Not enough data
Generative AI
8.4
17
Not enough data
8.7
17
Not enough data
8.0
17
Not enough data
Communication
8.7
24
|
Verified
Not enough data
9.2
24
|
Verified
Not enough data
8.3
23
Not enough data
8.3
24
|
Verified
Not enough data
8.6
24
Not enough data
Internal Use
8.7
27
|
Verified
Not enough data
8.5
23
|
Verified
Not enough data
8.9
25
Not enough data
8.8
25
Not enough data
8.6
23
|
Verified
Not enough data
9.2
23
|
Verified
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
9.1
98
Not enough data
Generative AI
8.9
57
Not enough data
Self-Service Experience
9.3
85
Not enough data
9.2
84
Not enough data
8.9
82
Not enough data
9.0
81
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
9.1
83
Not enough data
9.1
88
Not enough data
8.9
83
Not enough data
9.1
89
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Speech AnalyticsHide 1 FeatureShow 1 Feature
9.4
13
Not enough data
Generative AI
9.4
13
Not enough data
Lead ScoringHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Attribution
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Discovery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Email TrackingHide 16 FeaturesShow 16 Features
Not enough data
9.9
12
Agentic AI - Email Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
10.0
12
Not enough data
9.9
12
Not enough data
9.7
11
Customizations
Not enough data
10.0
11
Not enough data
10.0
12
Not enough data
9.9
12
Not enough data
9.7
12
Not enough data
10.0
11
Generative AI
Not enough data
Not enough data
Outbound Call TrackingHide 16 FeaturesShow 16 Features
9.0
168
9.7
12
Agentic AI - Outbound Call Tracking
9.2
6
Not enough data
9.4
6
Not enough data
Calling
9.2
161
9.4
11
8.5
142
10.0
10
9.2
154
9.2
11
9.4
155
10.0
10
10.0
5
Not enough data
Contacts
8.9
148
9.7
10
8.7
144
9.1
11
8.8
146
10.0
10
Insights
8.8
142
10.0
10
9.1
150
9.2
11
8.6
138
9.8
10
8.4
138
10.0
10
8.6
136
10.0
10
Not enough data
Not enough data
Inbound Call TrackingHide 19 FeaturesShow 19 Features
Not enough data
9.7
12
Phone Number Management
Not enough data
9.8
11
Not enough data
9.4
12
Not enough data
9.3
12
Tracking
Not enough data
9.7
11
Not enough data
9.8
10
Not enough data
9.8
10
Analytics
Not enough data
9.4
11
Not enough data
10.0
11
Not enough data
9.4
11
Not enough data
9.8
10
Call Routing
Not enough data
10.0
9
Not enough data
9.4
11
Not enough data
9.2
11
Administration
Not enough data
10.0
10
Not enough data
10.0
11
Not enough data
10.0
10
Agentic AI - Inbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Ozonetel
Ozonetel
Shape Software
Shape Software
Ozonetel and Shape Software are categorized as Auto Dialer and Outbound Call Tracking
Unique Categories
Ozonetel
Shape Software
Reviews
Reviewers' Company Size
Ozonetel
Ozonetel
Small-Business(50 or fewer emp.)
28.3%
Mid-Market(51-1000 emp.)
62.1%
Enterprise(> 1000 emp.)
9.6%
Shape Software
Shape Software
Small-Business(50 or fewer emp.)
60.3%
Mid-Market(51-1000 emp.)
36.2%
Enterprise(> 1000 emp.)
3.4%
Reviewers' Industry
Ozonetel
Ozonetel
Financial Services
14.9%
Hospital & Health Care
8.2%
Consumer Services
7.4%
Education Management
7.0%
Health, Wellness and Fitness
6.5%
Other
56.0%
Shape Software
Shape Software
Financial Services
12.1%
Accounting
10.3%
Real Estate
8.6%
Marketing and Advertising
6.9%
Banking
6.9%
Other
55.2%
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Ozonetel
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Discussions
Ozonetel
Ozonetel Discussions
What is Ozonetel CloudAgent used for?
2 Comments
Official Response from Ozonetel
It is used as an omnichannel CX platform for enabling customer communications for functions such as marketing, sales, customer support and service and others. Read more
How to add / change IVR options from admin login?
1 Comment
Official Response from Ozonetel
We can enable the IVR module to the client account. Admin can choose from the drop down menu. Easy to create an IVR flow and map them to the campaign...Read more
Monty the Mongoose crying
Ozonetel has no more discussions with answers
See all discussions
Shape Software
Shape Software Discussions
Monty the Mongoose crying
Shape Software has no discussions with answers
See all discussions
Ask Ozonetel a QuestionContact Ozonetel
Ask Shape Software a QuestionContact Shape Software

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