# OutSystems vs Salesforce Agentforce Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Salesforce Agentforce excels in **personalization and CRM integration** , making it easier for users to manage sales processes. Users appreciate features like opportunities creation and case management, which streamline customer communications and project management.
- **Users say** that OutSystems stands out for its **rapid app development capabilities** , allowing for minimal coding effort. Reviewers highlight its strong integration capabilities with APIs and databases, which help keep everything organized and easier to maintain.
- **According to verified reviews** , Salesforce Agentforce provides a robust set of **reports and dashboards** that simplify tracking sales activities. Users find it easier to update opportunities and manage their sales pipeline compared to traditional methods.
- **Reviewers mention** that OutSystems offers a more intuitive **onboarding experience** , with a quick implementation process that helps users get up to speed faster. This is particularly beneficial for teams looking to adopt new technology without extensive training.
- **G2 reviewers highlight** that while Salesforce Agentforce has a solid support structure, OutSystems receives higher marks for **quality of support** , with users noting that they feel well-supported throughout their journey with the platform.
- **Users report** that both platforms have strong **security features** , but OutSystems is particularly praised for its **data privacy compliance** and security guardrails, which give users peace of mind when handling sensitive information.



| | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 1,797 | 1,194 | 
| **Largest Market Segment** | Mid-Market (40.1% of reviews) | Mid-Market (44.1% of reviews) | 
| **Entry Level Price** | $0.00 | Free 200000 Flex Credits | 

---
## Top Pros & Cons

### OutSystems

Pros:
- Ease of Use (194 reviews)
- Speed of Development (158 reviews)

Cons:
- Expensive (75 reviews)
- Cost Issues (64 reviews)

### Salesforce Agentforce

**Not enough data**

---
## Ratings Comparison
| Rating | OutSystems | Salesforce Agentforce | 
|---|---|---|
  | **Meets Requirements** | 8.9 (857 reviews) | 8.3 (257 reviews) | 
  | **Ease of Use** | 9.1 (1351 reviews) | 8.1 (821 reviews) | 
  | **Ease of Setup** | 8.7 (1035 reviews) | 7.8 (781 reviews) | 
  | **Ease of Admin** | 8.5 (510 reviews) | 8.3 (135 reviews) | 
  | **Quality of Support** | 8.5 (840 reviews) | 8.2 (245 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (488 reviews) | 8.5 (136 reviews) | 
  | **Product Direction (% positive)** | 9.2 (829 reviews) | 9.1 (253 reviews) | 

---
## Pricing

### OutSystems

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: Launch your first app for free, for up to 100 end users. No credit card required.

Key Features:
- Integrated Development Environment (IDE) for creating your apps
- Free Online Training
- Community Support

[Browse all 3 editions](https://www.g2.com/products/outsystems/pricing)

#### Free Trial

Yes

### Salesforce Agentforce

#### Entry-Level Pricing

Plan: Salesforce Foundations 

Price: Free 200000 Flex Credits

Description: Get started with Agentforce for free, for any use case.

Key Features:
- Agent Builder
- Prompt Builder
- 200k Flex Credits

[Browse all 3 editions](https://www.g2.com/products/salesforce-agentforce/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Application Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | 8.6/10 | 571 |
| **Salesforce Agentforce** | N/A | N/A |

#### Functionality

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Ease of Use** | 9.3 (497 reviews) | Not enough data | 
| **File Management** | 8.3 (393 reviews) | Not enough data | 
| **Multi-Language Support** | 8.5 (378 reviews) | Not enough data | 
| **Customization** | 8.4 (412 reviews) | Not enough data | 
| **Straight-Out-the-Box Functionality** | 8.7 (415 reviews) | Not enough data | 
| **Help Guides** | 8.6 (415 reviews) | Not enough data | 
| **Patching & Updates** | 8.5 (402 reviews) | Not enough data | 

### AI Agent Builders

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | 9.0/10 | 105 |
| **Salesforce Agentforce** | 8.2/10 | 330 |

#### Customization - AI Agent Builders

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Natural Language Configuration** | Feature Not Available | 8.1 (167 reviews) | 
| **Tone Customization** | 8.1 (8 reviews) | 7.8 (151 reviews) | 
| **Security Guardrails** | 9.6 (22 reviews) | 8.3 (164 reviews) | 

#### Functionality - AI Agent Builders

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Omni-channel Support** | 9.3 (9 reviews) | 8.2 (167 reviews) | 
| **Agent Branding** | 7.8 (12 reviews) | 8.0 (154 reviews) | 
| **Proactive Response Capabilities** | 9.0 (8 reviews) | 8.0 (151 reviews) | 
| **Seamless Human Escalation** | 8.5 (10 reviews) | 8.0 (156 reviews) | 

#### Data and Analytics - AI Agent Builders

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Analytics & Reporting** | 9.7 (10 reviews) | 8.2 (173 reviews) | 
| **Contextual Awareness** | 9.5 (11 reviews) | 8.0 (167 reviews) | 
| **Data Privacy Compliance** | 9.2 (17 reviews) | 8.1 (158 reviews) | 

#### Integration - AI Agent Builders

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Workflow Automation** | 9.6 (27 reviews) | 8.8 (224 reviews) | 
| **API Usage** | 8.7 (10 reviews) | 8.2 (84 reviews) | 
| **Platform Interoperability** | 8.9 (29 reviews) | 8.2 (188 reviews) | 
| **CRM Data Integration** | 9.0 (8 reviews) | 8.7 (200 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | N/A | N/A |
| **Salesforce Agentforce** | 8.8/10 | 21 |

#### Automation

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (18 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (18 reviews) | 
| **Document Processing** | Not enough data | 8.7 (17 reviews) | 
| **Lead Generation** | Not enough data | 8.9 (19 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.7 (18 reviews) | 

#### Autonomy

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Problem Solving** | Not enough data | 8.7 (18 reviews) | 
| **Task Execution** | Not enough data | 9.0 (18 reviews) | 
| **Adaptive Responses** | Not enough data | 8.9 (18 reviews) | 
| **Independent Decision Making** | Not enough data | 8.6 (18 reviews) | 

#### Outbound Sales

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | 8.9 (19 reviews) | 
| **Prospect Prioritization** | Not enough data | 9.4 (19 reviews) | 
| **Multichannel Campaign Execution** | Not enough data | 9.2 (18 reviews) | 
| **Personalized Outreach** | Not enough data | 9.0 (19 reviews) | 
| **Outreach Performance Analytics** | Not enough data | 9.1 (18 reviews) | 

#### Inbound Sales

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Data Enrichment** | Not enough data | 8.9 (18 reviews) | 
| **Inquiry Routing** | Not enough data | 9.2 (18 reviews) | 
| **Feedback Collection** | Not enough data | 8.8 (18 reviews) | 
| **Real-Time Engagement** | Not enough data | 8.8 (18 reviews) | 
| **Lead Qualification** | Not enough data | 8.8 (19 reviews) | 

### Mobile Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | 7.8/10 | 16 |
| **Salesforce Agentforce** | N/A | N/A |

#### Agentic AI - Mobile Development Platforms

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Adaptive Learning** | 7.2 (13 reviews) | Not enough data | 
| **Natural Language Interaction** | 7.6 (12 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (12 reviews) | Not enough data | 

### AI App Builder

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | 8.6/10 | 28 |
| **Salesforce Agentforce** | N/A | N/A |

#### Generation and Interpretation - AI App Builder

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Prompt Understanding** | 7.9 (7 reviews) | Not enough data | 
| **Backend Logic Creation** | 8.7 (9 reviews) | Not enough data | 
| **UI Generation** | Feature Not Available | Not enough data | 
| **Context Awareness** | 8.1 (7 reviews) | Not enough data | 

#### Generated Application Quality - AI App Builder

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Scalability** | 9.6 (13 reviews) | Not enough data | 
| **Out-of-the-Box Functionality** | 8.5 (9 reviews) | Not enough data | 
| **Design Customization** | 8.5 (11 reviews) | Not enough data | 
| **Data & API Integration** | 9.2 (18 reviews) | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | N/A | N/A |
| **Salesforce Agentforce** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | 

### Low-Code Development Platforms

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | 8.5/10 | 865 |
| **Salesforce Agentforce** | N/A | N/A |

#### Application Design

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **UI Code Extending** | 8.6 (625 reviews) ✓ Verified | Not enough data | 
| **Programming Code Extending** | 8.5 (629 reviews) ✓ Verified | Not enough data | 
| **Customized Branding** | 8.7 (600 reviews) ✓ Verified | Not enough data | 
| **Application Templates** | 8.6 (620 reviews) ✓ Verified | Not enough data | 
| **Workflows** | 8.6 (626 reviews) ✓ Verified | Not enough data | 

#### Data Control

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Data Migration** | 7.9 (571 reviews) ✓ Verified | Not enough data | 
| **Data Synchronization** | 8.3 (597 reviews) ✓ Verified | Not enough data | 
| **Data Security** | 8.6 (608 reviews) ✓ Verified | Not enough data | 

#### Publishing

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Application Deployment** | 9.0 (657 reviews) ✓ Verified | Not enough data | 
| **Platform Compatability** | 8.9 (619 reviews) | Not enough data | 
| **Lifecycle Management** | 8.9 (644 reviews) ✓ Verified | Not enough data | 

#### Agentic AI - Low-Code Development Platforms

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Adaptive Learning** | 8.3 (31 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.3 (34 reviews) | Not enough data | 
| **Proactive Assistance** | 8.1 (31 reviews) | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | N/A | N/A |
| **Salesforce Agentforce** | 8.2/10 | 77 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | 8.2 (58 reviews) | 
| **Contextual Response Generation** | Not enough data | 8.1 (61 reviews) | 
| **Sentiment Analysis** | Not enough data | 7.9 (57 reviews) | 
| **Knowledge Base Utilization** | Not enough data | 8.7 (61 reviews) | 
| **Multilingual Support** | Not enough data | 7.7 (56 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | 8.2 (57 reviews) | 
| **Feedback Collection** | Not enough data | 8.4 (56 reviews) | 
| **Escalation Handling** | Not enough data | 8.2 (56 reviews) | 
| **Workflow Optimization** | Not enough data | 8.3 (65 reviews) | 

#### Automation

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | 8.7 (68 reviews) | 
| **Feedback Collection** | Not enough data | 8.5 (58 reviews) | 
| **Document Processing** | Not enough data | 8.4 (60 reviews) | 

#### Autonomy

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 7.8 (58 reviews) | 
| **Adaptive Responses** | Not enough data | 7.9 (57 reviews) | 
| **Task Execution** | Not enough data | 8.5 (61 reviews) | 
| **Problem Solving** | Not enough data | 8.1 (58 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **OutSystems** | N/A | N/A |
| **Salesforce Agentforce** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [ AI Agent Builders Software](https://www.g2.com/categories/ai-agent-builders)

**Unique to OutSystems (4):** [Application Development Platforms ](https://www.g2.com/categories/application-development-platforms), [Mobile Development Platforms](https://www.g2.com/categories/mobile-development-platforms), [Low-Code Development Platforms](https://www.g2.com/categories/low-code-development-platforms), [AI App Builder Software](https://www.g2.com/categories/ai-app-builder)

**Unique to Salesforce Agentforce (3):** [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | OutSystems | Salesforce Agentforce | 
|---|---|---|
| **Small-Business** | 23.4% | 20.8% | 
| **Mid-Market** | 40.1% | 44.1% | 
| **Enterprise** | 36.5% | 35.1% | 

### By Industry

#### OutSystems

- **Information Technology and Services:** 16.7%
- **Computer Software:** 12.4%
- **Banking:** 7.1%
- **Insurance:** 6.9%
- **Consulting:** 4.8%
- **Financial Services:** 3.7%
- **Logistics and Supply Chain:** 3.0%
- **Hospital & Health Care:** 3.0%
- **Oil & Energy:** 2.6%
- **Retail:** 2.5%
- **Other:** 37.2%

#### Salesforce Agentforce

- **Information Technology and Services:** 12.0%
- **Financial Services:** 10.2%
- **Consulting:** 7.0%
- **Computer Software:** 6.8%
- **Hospital & Health Care:** 4.8%
- **Manufacturing:** 4.7%
- **Non-Profit Organization Management:** 4.4%
- **Insurance:** 4.2%
- **Automotive:** 2.7%
- **Retail:** 2.7%
- **Other:** 40.6%

---
## Alternatives

### Alternatives to OutSystems

- [ServiceNow App Engine](https://www.g2.com/products/servicenow-app-engine/reviews) — 4.5/5 stars (1066 reviews)
- [Zoho Creator](https://www.g2.com/products/zoho-creator/reviews) — 4.3/5 stars (163 reviews)
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- [WaveMaker](https://www.g2.com/products/wavemaker/reviews) — 4.3/5 stars (68 reviews)
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### Alternatives to Salesforce Agentforce

- [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) — 4.3/5 stars (438 reviews)
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- [Qualified](https://www.g2.com/products/qualified/reviews) — 4.9/5 stars (1487 reviews)
- [UiPath Agentic Automation](https://www.g2.com/products/uipath-agentic-automation/reviews) — 4.6/5 stars (7582 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6979 reviews)
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- [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews) — 4.5/5 stars (707 reviews)
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- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1552 reviews)
- [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) — 4.4/5 stars (392 reviews)

---
## Top Discussions

### OutSystems

- Title: [Are OutSystems free?](https://www.g2.com/discussions/are-outsystems-free) — 6 comments
  > **Top comment:** "It has a free version with limited features and for personal usage (training and community collaboration)."
- Title: [How much does OutSystems cost?](https://www.g2.com/discussions/how-much-does-outsystems-cost) — 2 comments
  > **Top comment:** "Around 50-70lacs INR for a license."
- Title: [what is the best way to clone or migrate production data to lower environments.](https://www.g2.com/discussions/what-is-the-best-way-to-clone-or-migrate-production-data-to-lower-environments) — 2 comments, 1 upvote
  > **Top comment:** "Try Cool Data Mover in the Forge"
- Title: [What is OutSystems used for?](https://www.g2.com/discussions/what-is-outsystems-used-for) — 1 comment
  > **Top comment:** "OutSystems is a low-code platform that allows you to create web and mobile applications faster and easier. You can use visual coding and drag-and-drop..."
- Title: [What uses OutSystems?](https://www.g2.com/discussions/what-uses-outsystems) — 1 comment
  > **Top comment:** "For development of the wide range of application"

### Salesforce Agentforce

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/outsystems-vs-salesforce-agentforce)