Compare Outreach and Zoho CRM 
At a Glance
Market Segments
Mid-Market (59.7% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
Contact Us
Free
Outreach
Star Rating
(3,553)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachZoho CRM
Star Rating
(2,894)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in its customization capabilities, allowing users to tailor modules without needing extensive technical knowledge. This flexibility is highlighted by users who appreciate the ability to create custom dashboards and models that fit their specific needs.
- Users say that Outreach stands out for its automation features, effectively handling repetitive sales tasks. Reviewers mention that the platform's integration with CRM solutions enhances data and contact management, making it easier to streamline workflows.
- According to verified reviews, Zoho CRM's centralized communication hub is a significant advantage, enabling users to view all client interactions in one place. This feature is particularly praised for improving collaboration and efficiency in managing client relationships.
- Reviewers mention that Outreach's user interface is intuitive and easy to navigate, which contributes to a smoother user experience. The inclusion of Kaya, a note-taking bot, is also appreciated for its ability to summarize meetings and assist with follow-up communications.
- G2 reviewers highlight that while Zoho CRM has a higher overall satisfaction score, Outreach receives positive feedback for its quality of support. Users note that Outreach's email support is particularly helpful, providing timely assistance when needed.
- Users report that both platforms have their strengths, but Zoho CRM's analytics capabilities are often seen as superior. Reviewers appreciate how the analytics tools help in making sense of complex data, allowing for better decision-making and strategy formulation.
Pricing
Entry-Level Pricing
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Outreach
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.7
2,688
8.4
2,460
Ease of Use
8.3
2,705
8.3
2,479
Ease of Setup
7.7
868
8.0
1,250
Ease of Admin
7.8
774
8.0
1,019
Quality of Support
8.3
2,439
7.6
2,253
Has the product been a good partner in doing business?
8.5
760
8.0
995
Product Direction (% positive)
8.5
2,516
8.0
2,395
Features by Category
Sales Force Automation
Not enough data
8.5
1647
|
Verified
Not enough data
8.3
876
|
Verified
Not enough data
8.2
1566
|
Verified
Not enough data
8.2
1632
|
Verified
Not enough data
7.8
1186
|
Verified
Not enough data
8.4
671
|
Verified
Not enough data
7.9
1217
|
Verified
Not enough data
8.0
1209
|
Verified
Not enough data
8.2
1323
|
Verified
Marketing Automation
Not enough data
8.0
1343
|
Verified
Not enough data
7.9
1304
|
Verified
Not enough data
8.4
1538
|
Verified
Not enough data
7.9
1126
|
Verified
Customer Support
Not enough data
8.0
1201
|
Verified
Not enough data
7.9
1204
|
Verified
Not enough data
7.9
1236
|
Verified
Not enough data
7.8
1068
|
Verified
Not enough data
8.0
1113
|
Verified
Reporting & Analytics
Not enough data
8.2
1510
|
Verified
Not enough data
8.2
1559
|
Verified
Not enough data
8.1
1055
|
Verified
Mobile & Social
Not enough data
8.1
1082
|
Verified
Not enough data
8.0
1091
|
Verified
Not enough data
8.0
1201
|
Verified
Platform
Not enough data
8.1
865
|
Verified
Not enough data
8.1
838
|
Verified
Not enough data
8.4
857
|
Verified
Not enough data
8.1
647
|
Verified
Not enough data
7.8
547
|
Verified
Not enough data
8.1
718
|
Verified
Not enough data
8.4
845
|
Verified
Not enough data
8.1
661
|
Verified
Integration
Not enough data
8.3
651
|
Verified
Not enough data
8.1
640
|
Verified
Not enough data
8.0
600
|
Verified
Generative AI
Not enough data
8.2
180
Agentic AI - CRM
Not enough data
8.0
65
Not enough data
8.3
63
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
8.3
64
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Pricing
Not enough data
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Quoting
Not enough data
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Admin
Not enough data
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Channels
Not enough data
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Platform
Not enough data
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Feature Not Available
8.4
72
7.5
34
8.8
73
8.1
36
8.8
73
8.1
38
8.8
73
Organization
7.9
33
8.6
74
8.0
35
8.4
73
8.1
33
8.6
73
Performance Analysis
7.4
38
Feature Not Available
8.3
41
8.6
75
Sales Analysis
7.3
37
8.4
69
7.8
38
8.4
73
Generative AI
7.8
26
8.3
27
7.6
24
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
6.3
5
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
1011
|
Verified
8.7
161
9.1
1064
|
Verified
8.8
157
8.4
875
|
Verified
8.3
146
8.2
798
|
Verified
8.2
142
8.5
1011
|
Verified
8.9
155
8.6
401
8.8
153
8.2
348
8.5
148
Repeatability and Reportability
8.4
863
|
Verified
8.4
145
8.6
958
|
Verified
8.6
150
8.5
930
|
Verified
8.6
143
7.8
771
|
Verified
8.2
139
7.0
314
7.9
121
AI and Automation
7.8
343
8.3
147
7.3
308
8.5
146
7.7
346
8.3
140
7.3
298
8.1
134
7.0
293
7.8
126
Generative AI
6.7
138
7.5
69
Agentic AI - Sales Engagement
6.4
26
7.9
28
7.2
26
7.8
26
7.6
26
8.0
27
6.3
26
7.9
26
6.7
26
7.7
27
6.8
26
8.0
27
6.9
25
8.1
26
Call Analytics
8.3
128
Not enough data
7.8
108
Not enough data
8.0
115
Not enough data
Feature Not Available
Not enough data
Artificial Intelligence - Conversation Intelligence
Feature Not Available
Not enough data
7.7
95
Not enough data
Not enough data
Not enough data
Generative AI
7.5
40
Not enough data
Agentic AI - Conversation Intelligence
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Not enough data
Customer Requirements
Not enough data
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Contracts
Not enough data
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Revenue
Not enough data
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Agentic AI - Customer Journey Mapping
Not enough data
7.1
12
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Revenue Sourcing and Forecasting
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
Not enough data
CRM Data Enrichment
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Not enough data
Account Management
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
80
Not enough data
7.8
24
Not enough data
8.1
21
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
7.5
192
8.2
154
|
Verified
8.2
233
|
Verified
8.4
161
|
Verified
6.9
164
|
Verified
8.0
153
|
Verified
8.3
244
|
Verified
8.4
162
|
Verified
Personalization
8.3
262
|
Verified
8.5
178
|
Verified
7.8
269
|
Verified
8.6
179
|
Verified
8.2
321
|
Verified
8.6
185
|
Verified
8.1
226
|
Verified
8.4
172
|
Verified
Administrative
8.7
305
|
Verified
8.5
170
|
Verified
8.4
257
|
Verified
8.5
174
|
Verified
8.5
263
8.4
162
Agentic AI - Email Tracking
7.3
16
7.7
30
7.1
17
7.5
29
7.9
17
7.6
30
6.4
16
7.0
29
6.4
16
7.0
30
6.3
16
7.4
30
6.5
16
7.6
29
Analytics
8.8
1439
8.3
139
8.4
1379
8.3
144
Feature Not Available
8.4
145
Customizations
8.8
1405
8.7
149
8.9
1431
8.8
146
8.5
1404
8.8
147
8.3
1055
8.7
143
9.0
1447
8.6
148
Generative AI
6.8
162
7.6
59
Agentic AI - Sales Analytics
6.7
8
7.5
29
7.9
8
7.5
29
6.4
7
7.1
29
6.4
7
7.4
29
6.4
7
7.5
29
Data Sourcing
7.7
157
8.3
145
7.9
173
8.4
149
Feature Not Available
8.3
142
8.1
187
8.6
156
7.6
167
8.5
147
Predictive Analytics
7.3
140
8.5
147
7.4
134
8.3
139
7.0
125
8.0
124
7.3
133
8.2
130
Sales Management
7.9
147
8.5
154
Feature Not Available
8.3
131
7.8
162
8.5
145
8.8
188
8.8
152
Agentic AI - Outbound Call Tracking
5.2
10
Not enough data
5.5
10
Not enough data
Calling
8.5
813
Not enough data
7.9
906
Not enough data
8.4
1032
Not enough data
8.8
1089
Not enough data
5.8
15
Not enough data
Contacts
8.6
1145
Not enough data
8.0
984
Not enough data
8.4
1066
Not enough data
Insights
8.3
1092
|
Verified
Not enough data
8.4
1051
Not enough data
7.7
593
Not enough data
9.1
1191
Not enough data
8.1
1035
Not enough data
6.9
14
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.3
197
|
Verified
Not enough data
8.2
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
142
|
Verified
Not enough data
Feedback
8.3
165
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
8.1
141
Not enough data
8.3
174
|
Verified
Not enough data
8.4
192
|
Verified
Not enough data
8.3
191
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
6.7
21
Not enough data
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Outreach and Zoho CRM are categorized as Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, and Sales Performance Management
Unique Categories
Outreach is categorized as Revenue Operations & Intelligence (RO&I), AI SDRs, Conversation Intelligence, Sales Coaching, Outbound Call Tracking, and Revenue AI Platforms
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Gamification, CRM, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
18.2%
Marketing and Advertising
7.1%
Internet
6.3%
Financial Services
3.1%
Other
28.2%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Alternatives
Discussions
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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