Compare Outreach and Scratchpad 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
Contact Us
$0.00 Per Month
Outreach
Star Rating
(3,535)4.3 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachScratchpad
Star Rating
(1,494)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00 Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Outreach excels in sales engagement, with users appreciating its AI-driven automation and comprehensive workflow tools. Many find that it significantly streamlines their multichannel outreach, providing actionable insights that enhance revenue generation.
- Users say Scratchpad shines in task management and note-taking, with its interface being described as clean and fast. Reviewers highlight how it transforms the experience of working with Salesforce, making it enjoyable and intuitive to update opportunities and manage pipelines.
- According to verified reviews, Outreach has a strong reputation for its sales analytics, with users noting that it provides detailed reports that aid in decision-making. This feature is particularly valued by teams looking to optimize their sales processes.
- Reviewers mention that Scratchpad's real-time updates and inline editing capabilities are game-changers, allowing users to quickly modify records without the hassle of navigating through complex CRM fields. This efficiency is a major draw for those who prioritize speed in their workflow.
- G2 reviewers highlight that while Outreach has a robust set of features, some users experience challenges with ease of setup and configuration, which can hinder initial adoption. This feedback suggests that teams may need to invest more time in onboarding compared to Scratchpad, which is praised for its straightforward setup process.
- Users report that Scratchpad's quality of support is exceptional, with many noting the responsiveness and helpfulness of the support team. This contrasts with Outreach, where some users feel that support could be improved, indicating a potential area for Outreach to enhance user satisfaction.
Pricing
Entry-Level Pricing
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Outreach
No trial information availableScratchpad
Free Trial is available
Ratings
Meets Requirements
8.7
2,675
9.2
976
Ease of Use
8.3
2,691
9.6
987
Ease of Setup
7.7
855
9.4
115
Ease of Admin
7.8
772
9.0
76
Quality of Support
8.3
2,430
9.7
897
Has the product been a good partner in doing business?
8.5
758
9.6
76
Product Direction (% positive)
8.5
2,506
9.3
823
Features by Category
Lead Facilitation
Feature Not Available
7.7
53
7.5
34
8.8
61
8.1
36
8.8
72
8.1
38
8.3
61
Organization
7.9
33
9.6
168
8.0
35
9.7
162
8.1
33
9.1
124
Performance Analysis
7.4
38
8.3
68
8.3
41
8.6
81
Sales Analysis
7.3
37
8.6
75
7.8
38
9.5
111
Generative AI
7.9
25
6.6
17
7.6
24
6.2
17
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
1004
|
Verified
8.9
182
9.1
1056
|
Verified
6.4
116
8.4
866
|
Verified
5.0
100
8.2
794
|
Verified
6.4
85
8.5
1005
|
Verified
9.5
195
8.6
396
7.6
130
8.2
344
8.6
148
Repeatability and Reportability
8.4
858
|
Verified
7.9
143
8.6
950
|
Verified
9.0
171
8.5
926
|
Verified
8.8
155
7.8
768
|
Verified
7.2
118
7.0
311
5.6
96
AI and Automation
7.8
339
7.8
129
7.3
305
7.0
110
7.7
343
6.1
95
7.3
295
5.5
94
7.1
289
5.5
95
Generative AI
6.7
135
5.4
74
Agentic AI - Sales Engagement
6.4
26
Not enough data
7.2
26
Not enough data
7.6
26
Not enough data
6.3
26
Not enough data
6.7
26
Not enough data
6.8
26
Not enough data
6.9
25
Not enough data
Call Analytics
8.3
126
4.3
5
7.9
106
4.7
6
8.0
113
3.3
6
Feature Not Available
3.9
6
Artificial Intelligence - Conversation Intelligence
Feature Not Available
3.3
6
7.7
93
6.0
5
Not enough data
Not enough data
Generative AI
7.5
38
Not enough data
Agentic AI - Conversation Intelligence
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Not enough data
Revenue Sourcing and Forecasting
7.4
50
Not enough data
7.9
59
Not enough data
8.3
78
Not enough data
8.1
52
Not enough data
7.8
58
Not enough data
8.0
20
Not enough data
8.0
21
Not enough data
CRM Data Enrichment
8.7
91
Not enough data
8.7
100
Not enough data
8.2
73
Not enough data
Feature Not Available
Not enough data
8.3
21
Not enough data
Account Management
7.8
68
Not enough data
7.8
69
Not enough data
8.0
69
Not enough data
8.5
79
Not enough data
7.9
23
Not enough data
8.2
20
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Sales Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incentives
7.6
191
Feature Not Available
8.2
232
|
Verified
7.3
148
7.0
163
|
Verified
Feature Not Available
8.3
243
|
Verified
7.0
131
Personalization
8.2
261
|
Verified
Feature Not Available
7.8
268
|
Verified
8.9
262
8.2
320
|
Verified
9.1
264
8.1
225
|
Verified
8.0
167
Administrative
8.7
304
|
Verified
9.4
282
8.4
256
|
Verified
8.2
149
8.5
262
7.9
145
Agentic AI - Email Tracking
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Not enough data
Analytics
8.8
1436
Not enough data
8.4
1376
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
1402
Not enough data
8.9
1428
Not enough data
8.5
1401
Not enough data
8.3
1053
Not enough data
9.0
1444
Not enough data
Generative AI
6.9
159
Not enough data
Agentic AI - Sales Analytics
6.7
8
Not enough data
7.9
8
Not enough data
6.4
7
Not enough data
6.4
7
Not enough data
6.4
7
Not enough data
Data Sourcing
7.7
155
8.3
42
7.9
170
8.0
42
Feature Not Available
7.4
38
8.1
184
9.1
46
7.7
164
9.2
40
Predictive Analytics
7.3
138
7.1
39
7.5
132
8.5
39
7.0
123
8.1
38
7.4
131
8.6
43
Sales Management
7.9
145
9.3
46
Feature Not Available
7.1
40
7.8
160
8.4
41
8.8
185
8.6
43
Agentic AI - Outbound Call Tracking
5.2
10
Not enough data
5.5
10
Not enough data
Calling
8.5
809
Not enough data
7.9
901
Not enough data
8.4
1027
Not enough data
8.8
1084
Not enough data
5.5
14
Not enough data
Contacts
8.6
1141
Not enough data
8.0
980
Not enough data
8.4
1061
Not enough data
Insights
8.3
1087
|
Verified
Not enough data
8.4
1046
Not enough data
7.8
590
Not enough data
9.1
1186
Not enough data
8.1
1031
Not enough data
6.7
13
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.3
196
|
Verified
9.2
6
8.2
195
|
Verified
7.9
7
8.3
178
|
Verified
8.1
6
8.0
141
|
Verified
Not enough data
Feedback
8.3
164
|
Verified
8.3
5
8.1
161
|
Verified
6.3
5
8.1
140
8.3
5
8.3
173
|
Verified
6.0
5
8.4
191
|
Verified
10.0
7
8.3
190
|
Verified
8.3
5
Feature Not Available
7.5
6
Generative AI
6.9
20
Not enough data
Agentic AI - Productivity Bots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Outreach and Scratchpad are categorized as Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Analytics, and Sales Performance Management
Unique Categories
Outreach is categorized as Revenue Operations & Intelligence (RO&I), AI SDRs, Outbound Call Tracking, Email Tracking, and Revenue AI Platforms
Scratchpad is categorized as Productivity Bots
Reviews
Reviewers' Company Size
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Scratchpad
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.9%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.4%
Financial Services
3.2%
Other
28.2%
Computer Software
45.5%
Information Technology and Services
18.9%
Financial Services
4.2%
Marketing and Advertising
3.1%
Telecommunications
2.3%
Other
26.0%
Discussions
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
What's a scratchpad?
8 Comments
KP
Scratchpad is the name of the software that helps sales reps use Salesforces easily and more efficiently by directly integrateing to Salesforce to do things...Read more
How do you get Scratchpad on Google Chrome?
3 Comments
BG
Here's a help center article with a little more information for you: https://help.scratchpad.com/en/articles/6454935-chrome-extension-vs-web-appRead more
Can I share my scratch pad with the other users in org
2 Comments
AD
Yes, their is a share function for pipeline (list views) as well as the ability to make public to the org. Read more
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