# Agentforce Sales (formerly Salesforce Sales Cloud) vs Outreach Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Agentforce Sales excels in reducing administrative burdens, with features like automated follow-ups and real-time insights that help sales teams prioritize effectively. Users appreciate how the platform personalizes outreach at scale without sounding generic.
- **Users say** Outreach stands out for its user-friendly interface and seamless integration with tools like ZoomInfo and CRMs, which simplifies the process of connecting with prospects. This ease of integration is a significant advantage for teams looking to streamline their workflows.
- **Reviewers mention** that Agentforce Sales offers a robust autonomous SDR Agent that automates various administrative tasks, such as logging call outcomes and drafting personalized emails. This capability is seen as a game changer for sales teams aiming to maintain momentum in their pipelines.
- **According to verified reviews** , Outreach's strength lies in its precision sequencing and automation features, allowing users to create multi-channel sequences that prevent follow-up fatigue. This functionality is particularly beneficial for teams managing numerous leads and clients.
- **G2 reviewers highlight** that while Agentforce Sales has a higher overall satisfaction score, Outreach users appreciate the platform's quick updates from Salesforce, which minimizes downtime and enhances productivity. This responsiveness is crucial for teams that rely on timely data.
- **Users report** that both platforms have their strengths, but Agentforce Sales tends to provide a more comprehensive view of pipeline management and forecasting, which helps users maintain better control over their sales processes compared to Outreach's offerings.



| | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 25,784 | 3,568 | 
| **Largest Market Segment** | Mid-Market (46.0% of reviews) | Mid-Market (59.7% of reviews) | 
| **Entry Level Price** | $25.00 1 User Per Month | Contact Us | 

---
## Top Pros & Cons

### Agentforce Sales (formerly Salesforce Sales Cloud)

Pros:
- Ease of Use (3658 reviews)
- Features (3167 reviews)

Cons:
- Learning Curve (1831 reviews)
- Limitations (1412 reviews)

### Outreach

Pros:
- Ease of Use (87 reviews)
- Automation (54 reviews)

Cons:
- Missing Features (38 reviews)
- Learning Curve (26 reviews)

---
## Ratings Comparison
| Rating | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
  | **Meets Requirements** | 8.8 (14180 reviews) | 8.7 (2699 reviews) | 
  | **Ease of Use** | 8.2 (18177 reviews) | 8.3 (2716 reviews) | 
  | **Ease of Setup** | 7.8 (9114 reviews) | 7.7 (876 reviews) | 
  | **Ease of Admin** | 7.9 (4494 reviews) | 7.8 (775 reviews) | 
  | **Quality of Support** | 8.1 (12380 reviews) | 8.3 (2447 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.4 (4460 reviews) | 8.5 (761 reviews) | 
  | **Product Direction (% positive)** | 8.3 (13802 reviews) | 8.4 (2527 reviews) | 

---
## Pricing

### Agentforce Sales (formerly Salesforce Sales Cloud)

#### Entry-Level Pricing

Plan: Starter Edition

Price: $25.00 1 User Per Month

Description: Out-of-the-box CRM for up to 10 users

Key Features:
- Automatic data capture
- Lead Management
- Opportunity Management

[Browse all 4 editions](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/pricing)

#### Free Trial

Yes

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.2/10 | 11151 |
| **Outreach** | N/A | N/A |

#### Sales Force Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Contact & Account Management** | 8.8 (9628 reviews) ✓ Verified | Not enough data | 
| **Partner Relationship Mgmt. (PRM)** | 8.3 (6403 reviews) ✓ Verified | Not enough data | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (9349 reviews) ✓ Verified | Not enough data | 
| **Task / Activity Management** | 8.3 (9556 reviews) ✓ Verified | Not enough data | 
| **Territory & Quota Management** | 8.0 (7328 reviews) ✓ Verified | Not enough data | 
| **Desktop Integration** | 8.2 (7627 reviews) ✓ Verified | Not enough data | 
| **Product & Price List Management** | 8.0 (6768 reviews) ✓ Verified | Not enough data | 
| **Quote & Order Management** | 8.1 (6669 reviews) ✓ Verified | Not enough data | 
| **Customer Contract Management** | 8.3 (7421 reviews) ✓ Verified | Not enough data | 

#### Marketing Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Email Marketing** | 8.0 (6682 reviews) ✓ Verified | Not enough data | 
| **Campaign Management** | 8.1 (7002 reviews) ✓ Verified | Not enough data | 
| **Lead Management** | 8.5 (8141 reviews) ✓ Verified | Not enough data | 
| **Marketing ROI Analytics** | 7.9 (5430 reviews) | Not enough data | 

#### Customer Support

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Case Management** | 8.3 (6840 reviews) ✓ Verified | Not enough data | 
| **Customer Support Portal** | 8.1 (6388 reviews) ✓ Verified | Not enough data | 
| **Knowledge Base** | 8.2 (6794 reviews) ✓ Verified | Not enough data | 
| **Call Center Features** | 8.0 (5500 reviews) ✓ Verified | Not enough data | 
| **Support Analytics** | 8.2 (5990 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Reporting** | 8.5 (9046 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.5 (9208 reviews) ✓ Verified | Not enough data | 
| **Forecasting** | 8.2 (7484 reviews) ✓ Verified | Not enough data | 

#### Mobile & Social

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Social Collaboration Features** | 7.9 (5631 reviews) ✓ Verified | Not enough data | 
| **Social Network Integration** | 7.8 (5248 reviews) ✓ Verified | Not enough data | 
| **Mobile User Support** | 7.7 (6111 reviews) ✓ Verified | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Customization** | 8.5 (3695 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.5 (3698 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.6 (3649 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.4 (2907 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.5 (3189 reviews) ✓ Verified | Not enough data | 
| **Document & Content Mgmt.** | 8.1 (3207 reviews) ✓ Verified | Not enough data | 
| **Performance and Reliability** | 8.7 (3686 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.1 (3033 reviews) | Not enough data | 

#### Integration

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Import & Export Tools** | 8.5 (2616 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.5 (3109 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.5 (2922 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Generation** | 7.6 (900 reviews) | Not enough data | 

#### Agentic AI - CRM

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (294 reviews) | Not enough data | 
| **Multi-step Planning** | 8.0 (254 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (274 reviews) | Not enough data | 
| **Adaptive Learning** | 8.1 (239 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.1 (244 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (265 reviews) | Not enough data | 
| **Decision Making** | 8.3 (262 reviews) | Not enough data | 

### Business Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Reports Interface** | Not enough data | Not enough data | 
| **Steps to Answer** | Not enough data | Not enough data | 
| **Graphs and Charts** | Not enough data | Not enough data | 
| **Score Cards** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 

#### Self Service 

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Calculated Fields** | Not enough data | Not enough data | 
| **Data Column Filtering** | Not enough data | Not enough data | 
| **Data Discovery** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Collaboration / Workflow** | Not enough data | Not enough data | 
| **Automodeling** | Not enough data | Not enough data | 

#### Advanced Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Predictive Analytics** | Not enough data | Not enough data | 
| **Data Visualization** | Not enough data | Not enough data | 
| **Big Data Services** | Not enough data | Not enough data | 

#### Building Reports

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Transformation** | Not enough data | Not enough data | 
| **Data Modeling** | Not enough data | Not enough data | 
| **WYSIWYG Report Design** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 
| **Customization ** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 

### Location Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 46 |
| **Outreach** | N/A | N/A |

#### Cartography

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Map Design** | 8.7 (36 reviews) | Not enough data | 
| **Vector Mapping ** | 8.4 (32 reviews) | Not enough data | 
| **Data Visualization** | 8.6 (36 reviews) | Not enough data | 
| **Overlaying** | 8.4 (36 reviews) | Not enough data | 

#### Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Predictive Analysis** | 8.3 (29 reviews) | Not enough data | 
| **Distance Analysis ** | 8.5 (36 reviews) | Not enough data | 
| **Spatial Analysis** | 8.4 (32 reviews) | Not enough data | 
| **Data Stream** | 8.4 (31 reviews) | Not enough data | 

#### Reporting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Transformation** | 8.7 (30 reviews) | Not enough data | 
| **WYSIWYG Design** | 8.3 (25 reviews) | Not enough data | 
| **API Integrations** | 8.6 (23 reviews) | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Lead Generation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 425 |
| **Outreach** | 7.7/10 | 48 |

#### Lead Facilitation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Customer-facing Chatbot** | 8.6 (273 reviews) | Feature Not Available | 
| **Lead Qualification** | 8.8 (298 reviews) | 7.5 (34 reviews) | 
| **Lead Follow-up** | 8.8 (321 reviews) | 8.1 (36 reviews) | 
| **Meeting Scheduling ** | 8.7 (293 reviews) | 8.1 (38 reviews) | 

#### Organization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 9.0 (356 reviews) | 7.9 (33 reviews) | 
| **Data Entry** | 8.8 (349 reviews) | 8.0 (35 reviews) | 
| **Integrations / APIs** | 8.8 (343 reviews) | 8.1 (33 reviews) | 

#### Performance Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Coaching ** | 8.4 (287 reviews) | 7.4 (38 reviews) | 
| **Peformance Tracking** | 8.8 (311 reviews) | 8.3 (41 reviews) | 

#### Sales Analysis

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **ROI Forecasting ** | 8.5 (285 reviews) | 7.3 (37 reviews) | 
| **Sales Forecasting ** | 8.8 (303 reviews) | 7.8 (38 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Generation** | 8.5 (125 reviews) | 7.8 (26 reviews) | 
| **AI Text Summarization** | 8.5 (125 reviews) | 7.6 (24 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 9.2 (32 reviews) | Not enough data | 
| **Multi-step Planning** | 9.2 (31 reviews) | Not enough data | 
| **Cross-system Integration** | 9.0 (28 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (27 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.3 (28 reviews) | Not enough data | 
| **Proactive Assistance** | 9.1 (28 reviews) | 6.3 (5 reviews) | 
| **Decision Making** | 9.3 (30 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 618 |
| **Outreach** | 7.7/10 | 1141 |

#### Integrated Workflows

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Task Management** | 8.7 (522 reviews) | 8.8 (1016 reviews) ✓ Verified | 
| **Email Tracking/Automation** | 8.5 (511 reviews) | 9.1 (1071 reviews) ✓ Verified | 
| **Calls and Voice** | 8.1 (466 reviews) | 8.4 (879 reviews) ✓ Verified | 
| **Other Outreach Options ** | 8.1 (460 reviews) | 8.2 (800 reviews) ✓ Verified | 
| **CRM Integration** | 8.9 (525 reviews) | 8.5 (1016 reviews) ✓ Verified | 
| **Calendar** | 8.4 (468 reviews) | 8.6 (401 reviews) | 
| **Shared Records** | 8.6 (481 reviews) | 8.2 (348 reviews) | 

#### Repeatability and Reportability

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Content Management** | 8.4 (482 reviews) | 8.4 (863 reviews) ✓ Verified | 
| **Workflow Management** | 8.7 (501 reviews) | 8.6 (966 reviews) ✓ Verified | 
| **Workflow Performance** | 8.7 (498 reviews) | 8.5 (932 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | 8.3 (482 reviews) | 7.8 (770 reviews) ✓ Verified | 
| **Gamification** | 7.8 (415 reviews) | 7.0 (314 reviews) | 

#### AI and Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Prioritization** | 8.5 (462 reviews) | 7.8 (343 reviews) | 
| **Lead Scoring** | 8.4 (470 reviews) | 7.3 (308 reviews) | 
| **Best Time of Day Scheduling** | 8.3 (427 reviews) | 7.7 (346 reviews) | 
| **Buyer Intelligence** | 8.0 (431 reviews) | 7.3 (299 reviews) | 
| **Machine Learning** | 7.8 (415 reviews) | 7.0 (292 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Generation** | 7.4 (269 reviews) | 6.7 (138 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (88 reviews) | 6.4 (26 reviews) | 
| **Multi-step Planning** | 8.5 (89 reviews) | 7.2 (26 reviews) | 
| **Cross-system Integration** | 8.6 (87 reviews) | 7.6 (26 reviews) | 
| **Adaptive Learning** | 8.4 (88 reviews) | 6.3 (26 reviews) | 
| **Natural Language Interaction** | 8.3 (88 reviews) | 6.7 (26 reviews) | 
| **Proactive Assistance** | 8.2 (88 reviews) | 6.8 (26 reviews) | 
| **Decision Making** | 8.5 (88 reviews) | 6.9 (25 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.9/10 | 184 |
| **Outreach** | 6.7/10 | 181 |

#### Call Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Call Recording** | 8.7 (133 reviews) | 8.3 (128 reviews) | 
| **Machine Learning** | 8.6 (137 reviews) | 7.8 (108 reviews) | 
| **Call Analysis** | 8.7 (133 reviews) | 8.0 (115 reviews) | 
| **Lead Qualification** | 8.9 (134 reviews) | Feature Not Available | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Customer Scoring** | 8.7 (142 reviews) | Feature Not Available | 
| **Speech-to-Text** | 8.7 (126 reviews) | 7.7 (95 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Summarization** | 8.3 (60 reviews) | 7.5 (40 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.8 (14 reviews) | 6.0 (7 reviews) | 
| **Multi-step Planning** | 9.2 (15 reviews) | 6.4 (7 reviews) | 
| **Cross-system Integration** | 9.3 (15 reviews) | 6.0 (7 reviews) | 
| **Adaptive Learning** | 9.2 (15 reviews) | 5.7 (7 reviews) | 
| **Natural Language Interaction** | 8.8 (14 reviews) | 5.7 (7 reviews) | 
| **Proactive Assistance** | 8.8 (15 reviews) | 5.5 (7 reviews) | 
| **Decision Making** | 9.1 (15 reviews) | 6.0 (7 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 82 |
| **Outreach** | 7.9/10 | 109 |

#### Revenue Sourcing and Forecasting

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Revenue History** | 8.7 (66 reviews) | 7.4 (51 reviews) | 
| **Pipeline Management** | 8.6 (69 reviews) | 7.9 (60 reviews) | 
| **Dashboard Analytics** | 8.9 (69 reviews) | 8.3 (79 reviews) | 
| **Multi-Device Data Visualization** | 8.5 (63 reviews) | 8.1 (53 reviews) | 
| **Data Segmentation** | 8.5 (66 reviews) | 7.9 (59 reviews) | 
| **Predictive Forecasting** | 8.4 (58 reviews) | 8.0 (21 reviews) | 
| **Revenue Operations Cadence** | 8.2 (58 reviews) | 8.0 (22 reviews) | 

#### CRM Data Enrichment

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Calendar Sync** | 8.1 (64 reviews) | 8.7 (92 reviews) | 
| **Email Activity Capture** | 8.4 (62 reviews) | 8.7 (101 reviews) | 
| **Conversation Intelligence** | 8.2 (59 reviews) | 8.2 (74 reviews) | 
| **Marketing Leads** | 8.2 (65 reviews) | Feature Not Available | 
| **Contact Capture** | 8.5 (56 reviews) | 8.2 (22 reviews) | 

#### Account Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Nonengaged Accounts** | 8.3 (63 reviews) | 7.8 (69 reviews) | 
| **Account optimization** | 8.1 (63 reviews) | 7.8 (70 reviews) | 
| **Historical Patterns** | 8.1 (60 reviews) | 8.0 (70 reviews) | 
| **Rep Performance** | 8.2 (59 reviews) | 8.5 (81 reviews) | 
| **Account Engagement** | 8.7 (56 reviews) | 7.8 (24 reviews) | 
| **Historical Win/Loss Patterns** | 8.4 (56 reviews) | 8.1 (21 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.1 (22 reviews) | Not enough data | 
| **Cross-system Integration** | 8.4 (23 reviews) | Not enough data | 
| **Adaptive Learning** | 8.4 (21 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (21 reviews) | Not enough data | 
| **Decision Making** | 8.3 (23 reviews) | Not enough data | 

### Field Sales

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 40 |
| **Outreach** | N/A | N/A |

#### Territory Mapping

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Custom Territory Mapping** | 8.8 (32 reviews) | Not enough data | 
| **Strategic Selling** | 8.6 (30 reviews) | Not enough data | 
| **Automatic Rep Assignment** | 8.5 (30 reviews) | Not enough data | 

#### Route Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Priority** | 9.0 (29 reviews) | Not enough data | 
| **Optimized Sales Routes** | 9.0 (31 reviews) | Not enough data | 
| **Map Directions** | 9.2 (32 reviews) | Not enough data | 

#### Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Gamification** | 8.3 (27 reviews) | Not enough data | 
| **Performance Dashboards** | 8.4 (30 reviews) | Not enough data | 
| **Sales Rep Tracker** | 9.0 (30 reviews) | Not enough data | 

#### Presentation and Forms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Video and Interactive Media** | 8.1 (26 reviews) | Not enough data | 
| **Digital Contracts** | 8.3 (29 reviews) | Not enough data | 
| **E-signature** | 8.6 (29 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 180 |
| **Outreach** | N/A | N/A |

#### Integrations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **MS Teams Integration** | 8.1 (157 reviews) | Not enough data | 
| **Email Integration** | 8.5 (159 reviews) | Not enough data | 
| **Zoom Integration** | 8.1 (158 reviews) | Not enough data | 
| **Google Meet Integration** | 8.1 (157 reviews) | Not enough data | 
| **Salesforce Integration** | 8.8 (160 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Custom Booking Page** | 8.1 (152 reviews) | Not enough data | 
| **Personalized Links** | 8.2 (156 reviews) | Not enough data | 
| **Personalized Web Embed** | 8.3 (155 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Set Working Hours** | 8.4 (156 reviews) | Not enough data | 
| **Automatic Updates** | 8.3 (156 reviews) | Not enough data | 
| **Buffer Times** | 8.0 (158 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (33 reviews) | Not enough data | 
| **Multi-step Planning** | 8.4 (34 reviews) | Not enough data | 

### Sales Planning

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 196 |
| **Outreach** | N/A | N/A |

#### Sales Performance Features - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Account Scoring** | 8.5 (173 reviews) | Not enough data | 
| **Revenue Planning** | 8.5 (162 reviews) | Not enough data | 
| **Account Segmentation** | 8.5 (167 reviews) | Not enough data | 
| **Sales Performance** | 8.6 (169 reviews) | Not enough data | 
| **Sales Forecasting** | 8.7 (171 reviews) | Not enough data | 
| **Integrations** | 8.8 (166 reviews) | Not enough data | 
| **Scenario Modeling** | 8.2 (162 reviews) | Not enough data | 

#### Territory Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Territory Management** | 8.6 (164 reviews) | Not enough data | 
| **Territory Planning** | 8.5 (170 reviews) | Not enough data | 

#### Quota & Capacity Management - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Quota Management** | 8.4 (166 reviews) | Not enough data | 
| **Capacity Management** | 8.4 (174 reviews) | Not enough data | 
| **Quota Planning** | 8.4 (166 reviews) | Not enough data | 

#### Agentic AI - Sales Planning

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (56 reviews) | Not enough data | 
| **Multi-step Planning** | 8.6 (55 reviews) | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Automation

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 516 |
| **Outreach** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (57 reviews) | Not enough data | 
| **Cross-system Integration** | 8.3 (56 reviews) | Not enough data | 
| **Adaptive Learning** | 8.0 (57 reviews) | Not enough data | 
| **Decision Making** | 8.2 (58 reviews) | Not enough data | 

#### Attribution

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Opportunity** | 8.9 (455 reviews) | Not enough data | 
| **Lead Assignment** | 8.9 (461 reviews) | Not enough data | 
| **Pipeline Acceleration** | 8.6 (436 reviews) | Not enough data | 

#### Discovery

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Management** | 8.9 (465 reviews) | Not enough data | 
| **Scoring/Ranking** | 8.6 (455 reviews) | Not enough data | 
| **Lead Context** | 8.6 (432 reviews) | Not enough data | 

#### Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Conversion Viability** | 8.5 (420 reviews) | Not enough data | 
| **Workflow** | 8.7 (441 reviews) | Not enough data | 

#### Platform

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Synchronization** | 8.6 (431 reviews) | Not enough data | 
| **Analysis** | 8.6 (432 reviews) | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 685 |
| **Outreach** | 8.1/10 | 390 |

#### Agentic AI - Sales Performance Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (69 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.7 (69 reviews) | Not enough data | 
| **Proactive Assistance** | 8.5 (70 reviews) | Not enough data | 

#### Incentives

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Badges** | 8.2 (433 reviews) | 7.5 (192 reviews) | 
| **Triggers** | 8.4 (496 reviews) | 8.2 (233 reviews) ✓ Verified | 
| **Commission Calculator** | 8.0 (430 reviews) | 6.9 (164 reviews) ✓ Verified | 
| **Leaderboards** | 8.6 (508 reviews) | 8.3 (244 reviews) ✓ Verified | 

#### Personalization

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Profiles** | 8.6 (478 reviews) | 8.3 (262 reviews) ✓ Verified | 
| **Custom Reports** | 8.8 (556 reviews) | 7.8 (269 reviews) ✓ Verified | 
| **Dashboards** | 8.9 (589 reviews) | 8.2 (321 reviews) ✓ Verified | 
| **Goal Setting** | 8.6 (532 reviews) | 8.1 (226 reviews) ✓ Verified | 

#### Administrative

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Integration** | 8.7 (559 reviews) | 8.7 (305 reviews) ✓ Verified | 
| **Employee Structure** | 8.5 (522 reviews) | 8.4 (257 reviews) ✓ Verified | 
| **Behavior Monitoring** | 8.4 (503 reviews) | 8.5 (263 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.4/10 | 715 |
| **Outreach** | 7.7/10 | 1561 |

#### Agentic AI - Email Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.2 (62 reviews) | 7.3 (16 reviews) | 
| **Multi-step Planning** | 8.4 (60 reviews) | 7.2 (18 reviews) | 
| **Cross-system Integration** | 8.4 (60 reviews) | 7.9 (17 reviews) | 
| **Adaptive Learning** | 8.3 (62 reviews) | 6.4 (16 reviews) | 
| **Natural Language Interaction** | 8.4 (61 reviews) | 6.4 (16 reviews) | 
| **Proactive Assistance** | 8.3 (60 reviews) | 6.3 (16 reviews) | 
| **Decision Making** | 8.4 (63 reviews) | 6.5 (16 reviews) | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Open Rates** | 8.3 (569 reviews) | 8.8 (1439 reviews) | 
| **Link Activity** | 8.4 (576 reviews) | 8.4 (1379 reviews) | 
| **Attachment Activity** | 8.3 (590 reviews) | Feature Not Available | 

#### Customizations

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Email Platform Integration** | 8.7 (623 reviews) | 8.8 (1405 reviews) | 
| **Email Scheduling** | 8.5 (592 reviews) | 8.9 (1432 reviews) | 
| **Notifications** | 8.6 (625 reviews) | 8.5 (1404 reviews) | 
| **Email Categorization** | 8.4 (570 reviews) | 8.3 (1055 reviews) | 
| **Templates** | 8.4 (598 reviews) | 9.0 (1447 reviews) | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Generation** | 7.5 (289 reviews) | 6.8 (162 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.5/10 | 1199 |
| **Outreach** | 7.4/10 | 207 |

#### Agentic AI - Sales Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.3 (78 reviews) | 6.7 (8 reviews) | 
| **Cross-system Integration** | 8.6 (79 reviews) | 7.9 (8 reviews) | 
| **Adaptive Learning** | 8.4 (78 reviews) | 6.4 (7 reviews) | 
| **Natural Language Interaction** | 8.4 (77 reviews) | 6.4 (7 reviews) | 
| **Proactive Assistance** | 8.2 (78 reviews) | 6.4 (7 reviews) | 

#### Data Sourcing

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Data Sourcing** | 8.5 (967 reviews) | 7.7 (157 reviews) | 
| **Exporting & Sharing Data** | 8.7 (997 reviews) | 7.9 (173 reviews) | 
| **Multi-Device Data Visualization** | 8.4 (899 reviews) | Feature Not Available | 
| **Interactive Dashboards** | 8.7 (1028 reviews) | 8.1 (187 reviews) | 
| **Data Segmentation** | 8.6 (959 reviews) | 7.6 (167 reviews) | 

#### Predictive Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Lead Scoring** | 8.4 (944 reviews) | 7.3 (140 reviews) | 
| **Opportunity Scoring** | 8.6 (959 reviews) | 7.4 (134 reviews) | 
| **Risk Analysis** | 8.1 (852 reviews) | 7.0 (125 reviews) | 
| **Live Forecasting** | 8.3 (893 reviews) | 7.3 (133 reviews) | 

#### Sales Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Live Pipeline Management** | 8.7 (983 reviews) | 7.9 (147 reviews) | 
| **Sales Gamification** | 8.1 (854 reviews) | Feature Not Available | 
| **Account-Based Analytics** | 8.6 (977 reviews) | 7.8 (162 reviews) | 
| **Activity Tracking** | 8.8 (1046 reviews) | 8.8 (188 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 222 |
| **Outreach** | 7.7/10 | 1305 |

#### Agentic AI - Outbound Call Tracking

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.6 (38 reviews) | 5.2 (10 reviews) | 
| **Natural Language Interaction** | 8.6 (39 reviews) | 5.5 (10 reviews) | 

#### Calling

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Record Calls** | 8.5 (185 reviews) | 8.5 (813 reviews) | 
| **Generate Location** | 8.4 (176 reviews) | 7.9 (906 reviews) | 
| **Call Types** | 8.7 (185 reviews) | 8.4 (1032 reviews) | 
| **Click-to-Call** | 8.7 (183 reviews) | 8.8 (1089 reviews) | 
| **Auto Dialer** | 8.6 (44 reviews) | 5.8 (15 reviews) | 

#### Contacts

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Personalization** | 8.8 (176 reviews) | 8.6 (1145 reviews) | 
| **Information Locater** | 8.7 (179 reviews) | 8.0 (984 reviews) | 
| **Record Prospect Data** | 8.7 (181 reviews) | 8.4 (1066 reviews) | 

#### Insights

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Notes** | 9.1 (189 reviews) | 8.3 (1092 reviews) ✓ Verified | 
| **Daily Summary** | 8.9 (182 reviews) | 8.4 (1051 reviews) | 
| **Automated Voicemails** | 8.3 (178 reviews) | 7.7 (593 reviews) | 
| **Automated Emails** | 8.5 (188 reviews) | 9.1 (1191 reviews) | 
| **Sorts Prospects** | 8.4 (182 reviews) | 8.1 (1035 reviews) | 
| **Automated Note Taking** | 8.7 (38 reviews) | 6.9 (14 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.7/10 | 310 |
| **Outreach** | 8.1/10 | 251 |

#### Agentic AI - Sales Coaching

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Multi-step Planning** | 9.0 (20 reviews) | Not enough data | 
| **Cross-system Integration** | 8.9 (20 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (20 reviews) | Not enough data | 
| **Decision Making** | 9.2 (20 reviews) | Not enough data | 

#### Training

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Knowledge Base** | 8.8 (255 reviews) | 8.3 (197 reviews) ✓ Verified | 
| **Coaching Materials** | 8.8 (247 reviews) | 8.2 (196 reviews) ✓ Verified | 
| **Playbook Creation** | 8.5 (207 reviews) | 8.2 (179 reviews) ✓ Verified | 
| **Video Record** | 8.5 (242 reviews) | 8.0 (142 reviews) ✓ Verified | 

#### Feedback

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Review** | 8.8 (236 reviews) | 8.3 (165 reviews) ✓ Verified | 
| **Scorecard** | 8.6 (232 reviews) | 8.1 (162 reviews) ✓ Verified | 
| **Coaching Card** | 8.6 (213 reviews) | 8.1 (141 reviews) | 
| **Leaderboard** | 8.6 (200 reviews) | 8.3 (174 reviews) ✓ Verified | 
| **Real-Time Updates** | 8.8 (225 reviews) | 8.4 (192 reviews) ✓ Verified | 
| **Notifications** | 8.9 (226 reviews) | 8.3 (191 reviews) ✓ Verified | 
| **Competition** | 8.7 (198 reviews) | Feature Not Available | 

#### Generative AI

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **AI Text Summarization** | 7.6 (70 reviews) | 6.7 (21 reviews) | 

### Sales Enablement

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 8.3/10 | 443 |
| **Outreach** | N/A | N/A |

#### Agentic AI - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (33 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.0 (33 reviews) | Not enough data | 
| **Proactive Assistance** | 8.2 (33 reviews) | Not enough data | 

#### Content Management

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Content Import** | 8.3 (351 reviews) | Not enough data | 
| **Content Creation** | 8.1 (342 reviews) | Not enough data | 
| **Templates** | 8.2 (328 reviews) | Not enough data | 
| **Advanced Search** | 8.5 (318 reviews) | Not enough data | 
| **Content Storage** | 8.3 (335 reviews) | Not enough data | 

#### Analytics

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Reporting** | 8.7 (346 reviews) | Not enough data | 
| **Alerts** | 8.4 (344 reviews) | Not enough data | 
| **Account-Based Engagement** | 8.5 (226 reviews) | Not enough data | 
| **Content Utilization** | 8.3 (351 reviews) | Not enough data | 

#### Learning Management - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Sales Training ** | 8.4 (27 reviews) | Not enough data | 
| **Sales Coaching** | 8.4 (27 reviews) | Not enough data | 
| **Sales Onboarding** | 8.5 (27 reviews) | Not enough data | 

#### Revenue Enablement - Sales Enablement

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Cross-Functional Alignment** | 8.3 (26 reviews) | Not enough data | 
| **AI and Automation** | 8.3 (28 reviews) | Not enough data | 
| **End-to-End Customer Journey Insights** | 8.8 (27 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | 10.0/10 | 8 |
| **Outreach** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | 10.0 (6 reviews) | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | 9.7 (5 reviews) | Not enough data | 
| **Customer Data Capture** | 10.0 (6 reviews) | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Agentforce Sales (formerly Salesforce Sales Cloud)** | N/A | N/A |
| **Outreach** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (10):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Agentforce Sales (formerly Salesforce Sales Cloud) (7):** [Sales Planning Software](https://www.g2.com/categories/sales-planning), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Location Intelligence Software](https://www.g2.com/categories/location-intelligence), [Field Sales Software](https://www.g2.com/categories/field-sales), [Sales Enablement Software](https://www.g2.com/categories/sales-enablement), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [CRM Software](https://www.g2.com/categories/crm)

**Unique to Outreach (1):** [AI SDRs Software](https://www.g2.com/categories/ai-sdrs)


---
## Reviewer Demographics

### By Company Size

| Segment | Agentforce Sales (formerly Salesforce Sales Cloud) | Outreach | 
|---|---|---|
| **Small-Business** | 20.6% | 18.5% | 
| **Mid-Market** | 46.0% | 59.7% | 
| **Enterprise** | 33.4% | 21.8% | 

### By Industry

#### Agentforce Sales (formerly Salesforce Sales Cloud)

- **Computer Software:** 13.5%
- **Information Technology and Services:** 11.8%
- **Financial Services:** 6.8%
- **Marketing and Advertising:** 4.9%
- **Internet:** 3.2%
- **Non-Profit Organization Management:** 3.0%
- **Telecommunications:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Consulting:** 2.4%
- **Education Management:** 2.4%
- **Other:** 46.6%

#### Outreach

- **Computer Software:** 36.9%
- **Information Technology and Services:** 18.2%
- **Marketing and Advertising:** 7.2%
- **Internet:** 6.3%
- **Financial Services:** 3.1%
- **Telecommunications:** 2.4%
- **Computer & Network Security:** 2.1%
- **Human Resources:** 1.9%
- **E-Learning:** 1.6%
- **Staffing and Recruiting:** 1.1%
- **Other:** 19.2%

---
## Alternatives

### Alternatives to Agentforce Sales (formerly Salesforce Sales Cloud)

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9647 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2927 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6635 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2036 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (302 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1426 reviews)

### Alternatives to Outreach

- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9647 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13797 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6635 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1231 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1542 reviews)

---
## Top Discussions

### Agentforce Sales (formerly Salesforce Sales Cloud)

- Title: [When do you need a CRM?](https://www.g2.com/discussions/31049-when-do-you-need-a-crm) — 11 comments, 3 upvotes
  > **Top comment:** "Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions..."
- Title: [How can total cost of ownership (TCO) be made better using Salesforce?](https://www.g2.com/discussions/10232-how-can-total-cost-of-ownership-tco-be-made-better-using-salesforce) — 11 comments, 1 upvote
  > **Top comment:** "TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest "
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/salesforce-sales-cloud-what-are-the-features-of-crm-software) — 8 comments, 1 upvote
  > **Top comment:** " 1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,..."
- Title: [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) — 7 comments
  > **Top comment:** "unify email, social, phone, and chat support and helps manage every channel from one view"
- Title: [How do I figure out how to run report of my own sales techniques](https://www.g2.com/discussions/how-do-i-figure-out-how-to-run-report-of-my-own-sales-techniques) — 7 comments, 1 upvote
  > **Top comment:** "I would need to know about your set up and exactly what you are trying to accomplish."

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/agentforce-sales-formerly-salesforce-sales-cloud-vs-outreach)