Compare Agentforce Sales (formerly Salesforce Sales Cloud) and Outreach 
At a Glance
Market Segments
Mid-Market (46.0% of reviews)
Mid-Market (59.7% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
Contact Us
Agentforce Sales (formerly Salesforce Sales Cloud)
Star Rating
(25,742)4.4 out of 5
Market Segments
Mid-Market (46.0% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansOutreach
Star Rating
(3,565)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Agentforce Sales excels in providing a comprehensive suite of automation tools, which users find invaluable for managing sales pipelines efficiently. One user highlighted how the platform's "powerful automation" and "customizable dashboards" significantly enhance their ability to track customer relationships and sales performance.
- Users say that Outreach offers a user-friendly interface that simplifies the sales process. Reviewers appreciate its ability to "organize the entire sales journey" and noted that it allows sales reps to perform many mundane tasks seamlessly within a unified platform, making their daily operations smoother.
- According to verified reviews, Agentforce Sales has a much higher overall satisfaction score, reflecting its strong market presence and user trust. Users frequently mention the platform's ability to provide "real-time insights" that help in making informed decisions, which is a crucial aspect for sales teams aiming for efficiency.
- Reviewers mention that while Outreach has a solid support team, Agentforce Sales users often find the support to be more comprehensive, especially when it comes to onboarding and troubleshooting. One user noted that Agentforce Sales helps manage inquiries effectively, ensuring that all team members have access to necessary information.
- G2 reviewers highlight that Agentforce Sales is particularly strong in lead qualification and follow-up processes, with users reporting high satisfaction in these areas. The platform's features allow for effective tracking and management of leads, which is essential for closing deals.
- Users report that Outreach shines in its email automation capabilities, with many praising its ability to streamline communication with prospects. However, some users feel that it lacks the depth of analytics and reporting features that Agentforce Sales provides, which can be a drawback for teams that rely heavily on data-driven insights.
Pricing
Entry-Level Pricing
Agentforce Sales (formerly Salesforce Sales Cloud)
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Free Trial
Agentforce Sales (formerly Salesforce Sales Cloud)
Free Trial is available
Outreach
No trial information availableRatings
Meets Requirements
8.8
14,140
8.7
2,697
Ease of Use
8.2
18,133
8.3
2,714
Ease of Setup
7.8
9,071
7.7
875
Ease of Admin
7.9
4,494
7.8
775
Quality of Support
8.1
12,345
8.3
2,445
Has the product been a good partner in doing business?
8.4
4,460
8.5
761
Product Direction (% positive)
8.3
13,769
8.4
2,525
Features by Category
Sales Force Automation
8.8
9616
|
Verified
Not enough data
8.3
6408
|
Verified
Not enough data
8.7
9337
|
Verified
Not enough data
8.3
9555
|
Verified
Not enough data
8.0
7335
|
Verified
Not enough data
8.2
7633
|
Verified
Not enough data
8.0
6776
|
Verified
Not enough data
8.1
6676
|
Verified
Not enough data
8.3
7427
|
Verified
Not enough data
Marketing Automation
8.0
6688
|
Verified
Not enough data
8.1
7008
|
Verified
Not enough data
8.5
8136
|
Verified
Not enough data
7.9
5438
Not enough data
Customer Support
8.3
6842
|
Verified
Not enough data
8.1
6396
|
Verified
Not enough data
8.2
6799
|
Verified
Not enough data
8.0
5507
|
Verified
Not enough data
8.2
5996
|
Verified
Not enough data
Reporting & Analytics
8.5
9041
|
Verified
Not enough data
8.5
9203
|
Verified
Not enough data
8.2
7487
|
Verified
Not enough data
Mobile & Social
7.9
5634
|
Verified
Not enough data
7.8
5255
|
Verified
Not enough data
7.7
6113
|
Verified
Not enough data
Platform
8.5
3680
|
Verified
Not enough data
8.5
3688
|
Verified
Not enough data
8.6
3646
|
Verified
Not enough data
8.4
2907
|
Verified
Not enough data
8.5
3188
|
Verified
Not enough data
8.1
3209
|
Verified
Not enough data
8.7
3672
|
Verified
Not enough data
8.1
3035
Not enough data
Integration
8.5
2612
|
Verified
Not enough data
8.5
3102
|
Verified
Not enough data
8.5
2917
|
Verified
Not enough data
Generative AI
7.6
899
Not enough data
Agentic AI - CRM
8.0
289
Not enough data
8.0
257
Not enough data
8.3
273
Not enough data
8.0
244
Not enough data
8.1
248
Not enough data
8.2
267
Not enough data
8.2
262
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
36
Not enough data
8.4
32
Not enough data
8.6
36
Not enough data
8.4
36
Not enough data
Analysis
8.3
29
Not enough data
8.5
36
Not enough data
8.4
32
Not enough data
8.4
31
Not enough data
Reporting
8.7
30
Not enough data
8.3
25
Not enough data
8.6
23
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
275
Feature Not Available
8.8
300
7.5
34
8.8
323
8.1
36
8.7
295
8.1
38
Organization
9.0
358
7.9
33
8.8
351
8.0
35
8.9
345
8.1
33
Performance Analysis
8.4
289
7.4
38
8.8
313
8.3
41
Sales Analysis
8.5
287
7.3
37
8.8
305
7.8
38
Generative AI
8.5
127
7.8
26
8.5
127
7.6
24
Agentic AI - AI Sales Assistant
9.2
34
Not enough data
9.2
33
Not enough data
9.1
30
Not enough data
9.1
29
Not enough data
9.4
30
Not enough data
9.2
30
6.3
5
9.3
32
Not enough data
Integrated Workflows
8.7
523
8.8
1014
|
Verified
8.5
513
9.1
1070
|
Verified
8.1
468
8.4
878
|
Verified
8.1
462
8.2
799
|
Verified
8.9
526
8.5
1015
|
Verified
8.4
470
8.6
401
8.6
483
8.2
348
Repeatability and Reportability
8.4
484
8.4
863
|
Verified
8.7
503
8.6
964
|
Verified
8.7
500
8.5
930
|
Verified
8.3
484
7.8
770
|
Verified
7.8
417
7.0
314
AI and Automation
8.5
464
7.8
343
8.4
472
7.3
308
8.3
429
7.7
346
8.0
433
7.3
298
7.8
417
7.0
292
Generative AI
7.4
271
6.7
138
Agentic AI - Sales Engagement
8.3
90
6.4
26
8.5
91
7.2
26
8.6
89
7.6
26
8.4
90
6.3
26
8.4
90
6.7
26
8.2
90
6.8
26
8.5
90
6.9
25
Call Analytics
8.7
132
8.3
128
8.6
136
7.8
108
8.7
132
8.0
115
8.9
132
Feature Not Available
Artificial Intelligence - Conversation Intelligence
8.7
141
Feature Not Available
8.7
125
7.7
95
Not enough data
Not enough data
Generative AI
8.3
58
7.5
40
Agentic AI - Conversation Intelligence
8.7
13
6.0
7
9.2
14
6.4
7
9.3
14
6.0
7
9.2
14
5.7
7
8.7
13
5.7
7
8.8
14
5.5
7
9.0
14
6.0
7
Revenue Sourcing and Forecasting
8.7
67
7.4
51
8.5
69
7.9
60
8.9
70
8.3
79
8.5
64
8.1
53
8.5
67
7.9
59
8.3
59
8.0
21
8.2
59
8.0
22
CRM Data Enrichment
8.1
64
8.7
92
8.4
63
8.7
101
8.2
60
8.2
74
8.2
66
Feature Not Available
8.5
57
8.2
22
Account Management
8.3
64
7.8
69
8.1
64
7.8
70
8.1
61
8.0
70
8.3
60
8.5
81
8.6
56
7.8
24
8.4
57
8.1
21
Agentic AI - Revenue Operations & Intelligence (RO&I)
8.0
23
Not enough data
8.4
24
Not enough data
8.4
22
Not enough data
8.3
22
Not enough data
8.3
24
Not enough data
Territory Mapping
8.8
32
Not enough data
8.6
30
Not enough data
8.5
30
Not enough data
Route Planning
9.0
29
Not enough data
9.0
31
Not enough data
9.2
32
Not enough data
Sales Performance Management
8.3
27
Not enough data
8.4
30
Not enough data
9.0
30
Not enough data
Presentation and Forms
8.1
26
Not enough data
8.3
29
Not enough data
8.6
29
Not enough data
Integrations
8.1
157
Not enough data
8.5
158
Not enough data
8.1
158
Not enough data
8.1
157
Not enough data
8.8
160
Not enough data
Branding & Customizatio
8.1
152
Not enough data
8.2
156
Not enough data
8.3
155
Not enough data
Automatic Rules & Configurations
8.4
156
Not enough data
8.3
156
Not enough data
8.0
158
Not enough data
Agentic AI - Business Scheduling
8.4
33
Not enough data
8.4
34
Not enough data
Sales Performance Features - Sales Planning
8.5
174
Not enough data
8.5
163
Not enough data
8.5
168
Not enough data
8.6
170
Not enough data
8.6
172
Not enough data
8.8
167
Not enough data
8.2
163
Not enough data
Territory Management - Sales Planning
8.6
165
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
167
Not enough data
8.4
175
Not enough data
8.4
167
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.6
56
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Lead Scoring
7.9
58
Not enough data
8.3
57
Not enough data
8.0
58
Not enough data
8.2
59
Not enough data
Attribution
8.9
456
Not enough data
8.9
461
Not enough data
8.6
437
Not enough data
Discovery
8.9
465
Not enough data
8.6
456
Not enough data
8.6
433
Not enough data
Management
8.5
421
Not enough data
8.7
442
Not enough data
Platform
8.6
432
Not enough data
8.6
432
Not enough data
Agentic AI - Sales Performance Management
8.5
74
Not enough data
8.6
74
Not enough data
8.5
75
Not enough data
Incentives
8.2
438
7.5
192
8.4
501
8.2
233
|
Verified
8.0
435
6.9
164
|
Verified
8.6
513
8.3
244
|
Verified
Personalization
8.6
483
8.3
262
|
Verified
8.8
561
7.8
269
|
Verified
8.9
594
8.2
321
|
Verified
8.6
537
8.1
226
|
Verified
Administrative
8.7
564
8.7
305
|
Verified
8.5
527
8.4
257
|
Verified
8.4
508
8.5
263
Agentic AI - Email Tracking
8.2
63
7.3
16
8.4
61
7.2
18
8.4
61
7.9
17
8.3
63
6.4
16
8.4
62
6.4
16
8.3
61
6.3
16
8.4
64
6.5
16
Analytics
8.3
570
8.8
1439
8.4
577
8.4
1379
8.3
591
Feature Not Available
Customizations
8.7
624
8.8
1405
8.5
593
8.9
1432
8.6
626
8.5
1404
8.4
571
8.3
1055
8.4
599
9.0
1447
Generative AI
7.5
290
6.8
162
Agentic AI - Sales Analytics
8.4
82
6.7
8
8.7
83
7.9
8
8.4
82
6.4
7
8.4
81
6.4
7
8.3
82
6.4
7
Data Sourcing
8.5
970
7.7
157
8.7
1001
7.9
173
8.4
903
Feature Not Available
8.7
1032
8.1
187
8.6
963
7.6
167
Predictive Analytics
8.4
948
7.3
140
8.6
963
7.4
134
8.1
856
7.0
125
8.3
897
7.3
133
Sales Management
8.7
987
7.9
147
8.1
858
Feature Not Available
8.6
981
7.8
162
8.8
1050
8.8
188
Agentic AI - Outbound Call Tracking
8.6
39
5.2
10
8.6
40
5.5
10
Calling
8.5
186
8.5
813
8.4
177
7.9
906
8.7
186
8.4
1032
8.7
184
8.8
1089
8.6
45
5.8
15
Contacts
8.8
177
8.6
1145
8.7
180
8.0
984
8.7
182
8.4
1066
Insights
9.1
190
8.3
1092
|
Verified
8.9
183
8.4
1051
8.3
179
7.7
593
8.5
189
9.1
1191
8.4
183
8.1
1035
8.7
39
6.9
14
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.2
22
Not enough data
9.2
22
Not enough data
Training
8.8
257
8.3
197
|
Verified
8.8
249
8.2
196
|
Verified
8.5
209
8.2
179
|
Verified
8.5
244
8.0
142
|
Verified
Feedback
8.8
238
8.3
165
|
Verified
8.6
234
8.1
162
|
Verified
8.6
215
8.1
141
8.6
202
8.3
174
|
Verified
8.8
226
8.4
192
|
Verified
8.9
228
8.3
191
|
Verified
8.7
200
Feature Not Available
Generative AI
7.7
72
6.7
21
Agentic AI - Sales Enablement
8.0
33
Not enough data
8.0
33
Not enough data
8.2
33
Not enough data
Content Management
8.3
351
Not enough data
8.1
342
Not enough data
8.2
328
Not enough data
8.5
318
Not enough data
8.3
335
Not enough data
Analytics
8.7
346
Not enough data
8.4
344
Not enough data
8.5
226
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.4
27
Not enough data
8.4
27
Not enough data
8.5
27
Not enough data
Revenue Enablement - Sales Enablement
8.3
26
Not enough data
8.3
28
Not enough data
8.8
27
Not enough data
Agentic AI - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Revenue AI Platforms
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
10.0
6
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Sales (formerly Salesforce Sales Cloud) and Outreach are categorized as Revenue Operations & Intelligence (RO&I), Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Outbound Call Tracking, Sales Analytics, Email Tracking, Sales Performance Management, and Revenue AI Platforms
Unique Categories
Agentforce Sales (formerly Salesforce Sales Cloud) is categorized as Sales Planning, Business Scheduling, Location Intelligence, Field Sales, Sales Enablement, Lead Scoring, and CRM
Outreach is categorized as AI SDRs
Reviews
Reviewers' Company Size
Agentforce Sales (formerly Salesforce Sales Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.8%
Computer Software
37.0%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.1%
Other
28.2%
Discussions
When do you need a CRM?
11 Comments
TF
Hi there! It's best to start with a CRM as soon as you can so you can start to track all your customer interactions and revenue. Salesforce offers editions...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
MD
TCO can be reduced by hiring the right salesforce admin so that the data which is entered inside the CRM is maintained and used to the fullest Read more
What are the features of CRM software?
8 Comments
AP
1. Workflow automation , Customization , Third-party integration , Customer service , Employee tracking , Lead management , Real-time data , CRM analytics ,...Read more
Can someone recommend an auto dialer that works well with outreach?
2 Comments
KG
ring centralRead more
Can I use this for Sales Development?
2 Comments
SK
Definitely...tons of features for SD...email tracking, templates, sequences, etcRead more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
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