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# Outreach vs Salesforce Agentforce Comparison - What are their main differences?

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OutreachSalesforce Agentforce[+ Add Product](#)

Pricing

**Outreach**
 **Contact Us** · Future Outreach Customers

**Salesforce Agentforce**
Free Trial

**Free** 200000 Flex Credits · Salesforce Foundations 

**Pricing Insights**
from reviews

Time to Implement

**Outreach**
1 monthFaster

Based on 158 responses

**Salesforce Agentforce**
4 months

Based on 136 responses

Return on Investment

**Outreach**
11 months

Based on 117 responses

**Salesforce Agentforce**
10 months1 month sooner

Based on 136 responses

Perceived Cost

**Outreach**
$$$$$

**Salesforce Agentforce**
$$$$$

Average Discount

**Outreach**
12%

**Salesforce Agentforce**
17%5% more

**Pros & Cons**
from reviews

**Outreach**
[
Ease of Use (80)
](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1661800&qs=pros-and-cons#reviews)[
Features (50)
](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657600&qs=pros-and-cons#reviews)[
Missing Features (32)
](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1662492&qs=pros-and-cons#reviews)[
Learning Curve (23)
](https://www.g2.com/products/outreach/reviews?filters%5Bsentiment_snippet%5D=1657367&qs=pros-and-cons#reviews)

**Salesforce Agentforce**
Not enough data

Integrations

**Outreach**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4fac05402fe43361a53e62b04e561fd1/6sense-sales.png "Product Avatar Image")

6sense Sales Intelligence

](https://www.g2.com/products/6sense-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_da24ab8969ae1c7989ab7867d0dd2142/aircall.png "Product Avatar Image")

Aircall

](https://www.g2.com/products/aircall/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_99c4bd25dc044ae603ad32e419e76983/apollo-io.png "Product Avatar Image")

Apollo.io

](https://www.g2.com/products/apollo-io/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fc8badc9729846eda58f936bcfe9b05e/asana-for-gmail-for-g-suite.jpg "Product Avatar Image")

Asana for Gmail for G Suite

](https://www.g2.com/products/asana-for-gmail-for-g-suite/reviews)[
View all
](https://www.g2.com/products/outreach/integrations)

**Salesforce Agentforce**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e89d21750715f4646ed61c011b2917dc/adobe-acrobat.png "Product Avatar Image")

Adobe Acrobat

](https://www.g2.com/products/adobe-acrobat/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6f7467a9095411d659210c508d7bb82a/amazon-virtual-private-cloud-amazon-vpc.jpg "Product Avatar Image")

Amazon Virtual Private...

](https://www.g2.com/products/amazon-virtual-private-cloud-amazon-vpc/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7722ad6d2bab16171de96c5f45aebb39/canopy-connect-insurance-data-intake.png "Product Avatar Image")

Canopy Connect Insurance...

](https://www.g2.com/products/canopy-connect-insurance-data-intake/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_744ed52507e8a595ec88a4db46cf5abd/churnzero.jpg "Product Avatar Image")

ChurnZero

](https://www.g2.com/products/churnzero/reviews)[
View all
](https://www.g2.com/products/salesforce-agentforce/integrations)

Screenshots

**Outreach**
 ![Outreach screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/73872/pipeline-management-screenshot.png)

**Salesforce Agentforce**
 ![Salesforce Agentforce screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1422818/AgentBuilderImage1.png)

**Ratings**
from reviews

Meets Requirements

**Outreach**

8.7

8.72,786

**Salesforce Agentforce**

8.3

8.3277

Ease of Use

**Outreach**

8.3

8.32,803

**Salesforce Agentforce**

8.0

8.01,208

Ease of Setup

**Outreach**

7.8

7.8963

**Salesforce Agentforce**

7.8

7.81,164

Ease of Admin

**Outreach**

7.8

7.8776

**Salesforce Agentforce**

8.3

8.3150

Quality of Support

**Outreach**

8.3

8.32,528

**Salesforce Agentforce**

8.2

8.2264

Has the product been a good partner in doing business?

**Outreach**

8.5

8.5762

**Salesforce Agentforce**

8.5

8.5152

Product Direction (% positive)

**Outreach**

8.4

8.42,533

**Salesforce Agentforce**

9.1

9.1267

**Features**
ratings from reviews

AI SDRs[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

6.4

7

8.9

32

Sales Automation

Sales Automation

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Data Enrichment

Data Enrichment

Not enough data

Not enough data

Sales Follow-Up

Sales Follow-Up

Not enough data

Not enough data

Task Automation

Task Automation

Not enough data

Not enough data

Lead Qualification

Lead Qualification

Not enough data

Not enough data

Multi-Channel Campaigns

Multi-Channel Campaigns

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Agent Customization

Agent Customization

Not enough data

Not enough data

Independent Decision Making

Independent Decision Making

Not enough data

Not enough data

Customer Interaction Automation

Customer Interaction Automation

Not enough data

Not enough data

Omnichannel Outreach

Omnichannel Outreach

Not enough data

Not enough data

Outreach Performance Analytics

Outreach Performance Analytics

Not enough data

Not enough data

Security & Compliance

Security & Compliance

Not enough data

Not enough data

Feedback Management

Feedback Management

Not enough data

Not enough data

Dynamic Modeling

Dynamic Modeling

Not enough data

Not enough data

Real-time Conversations

Real-time Conversations

Not enough data

Not enough data

Document Management

Document Management

Not enough data

Not enough data

Reporting/Analytics

Reporting/Analytics

Not enough data

Not enough data

Problem Solving

Problem Solving

Not enough data

Not enough data

Follow-Up Scheduling

Follow-Up Scheduling

Not enough data

Not enough data

Lead Generation

Lead Generation

Not enough data

Not enough data

Prospect Prioritization

Prospect Prioritization

Not enough data

Not enough data

Personalized Outreach

Personalized Outreach

Not enough data

Not enough data

Automation

Sales Follow-Up

7.8

6

8.8(won by 1.0)

19

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Feedback Collection

Not enough data

8.8(won by default)

18

Document Processing

Not enough data

8.8(won by default)

18

Customer Interaction Automation

Not enough data

8.8(won by default)

19

Lead Generation

Not enough data

8.9(won by default)

19

Autonomy

Problem Solving

Not enough data

8.8(won by default)

20

Adaptive Responses

Not enough data

8.9(won by default)

18

Independent Decision Making

Not enough data

8.6(won by default)

18

Task Execution

Not enough data

9.1(won by default)

20

Outbound Sales

Multichannel Campaign Execution

5.0

5

9.2(won by 4.2)

18

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Follow-Up Scheduling

Not enough data

9.0(won by default)

20

Prospect Prioritization

Not enough data

9.4(won by default)

20

Personalized Outreach

Not enough data

9.0(won by default)

19

Outreach Performance Analytics

Not enough data

9.1(won by default)

18

Inbound Sales

Data Enrichment

Not enough data

8.9(won by default)

18

Feedback Collection

Not enough data

8.8(won by default)

18

Inquiry Routing

Not enough data

9.2(won by default)

18

Real-Time Engagement

Not enough data

8.8(won by default)

18

Lead Qualification

Not enough data

8.8(won by default)

20

AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

8.3

106

Compliance Management

Compliance Management

Not enough data

Not enough data

Knowledge Base Management

Knowledge Base Management

Not enough data

Not enough data

Conversational AI

Conversational AI

Not enough data

Not enough data

CRM Integration

CRM Integration

Not enough data

Not enough data

Ticket Management

Ticket Management

Not enough data

Not enough data

Performance Metrics

Performance Metrics

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Data Security

Data Security

Not enough data

Not enough data

Inquiry Routing

Inquiry Routing

Not enough data

Not enough data

Human-in-the-loop (HITL)

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Third-Party Integration

Third-Party Integration

Not enough data

Not enough data

Interaction Tracking

Interaction Tracking

Not enough data

Not enough data

Proactive Chat

Proactive Chat

Not enough data

Not enough data

Contextual Guidance

Contextual Guidance

Not enough data

Not enough data

Dashboard

Dashboard

Not enough data

Not enough data

Communications Management

Communications Management

Not enough data

Not enough data

Agentic Task Execution

Agentic Task Execution

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Natural Language Processing

Natural Language Processing

Not enough data

Not enough data

Customer Query Resolution - AI Customer Support Agents

Automated Ticket Resolution

Not enough data

8.3(won by default)

60

Contextual Response Generation

Not enough data

8.2(won by default)

63

Sentiment Analysis

Not enough data

8.0(won by default)

58

Knowledge Base Utilization

Not enough data

8.8(won by default)

64

Multilingual Support

Not enough data

7.6(won by default)

57

Customer Interaction Automation - AI Customer Support Agents

Proactive Customer Outreach

Not enough data

8.2(won by default)

57

Feedback Collection

Not enough data

8.4(won by default)

56

Escalation Handling

Not enough data

8.3(won by default)

59

Workflow Optimization

Not enough data

8.6(won by default)

75

Automation

Customer Interaction Automation

Not enough data

8.8(won by default)

76

Feedback Collection

Not enough data

8.5(won by default)

58

Document Processing

Not enough data

8.4(won by default)

60

Autonomy

Independent Decision Making

Not enough data

7.8(won by default)

60

Adaptive Responses

Not enough data

8.0(won by default)

58

Task Execution

Not enough data

8.6(won by default)

68

Problem Solving

Not enough data

8.1(won by default)

60

Email Tracking[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

7.7

1,580

Not enough data

Agentic AI - Email Tracking

Autonomous Task Execution

7.3(won by default)

16

Not enough data

Multi-step Planning

7.4(won by default)

19

Not enough data

Cross-system Integration

7.9(won by default)

17

Not enough data

Adaptive Learning

6.4(won by default)

16

Not enough data

Natural Language Interaction

6.4(won by default)

16

Not enough data

Proactive Assistance

6.3(won by default)

16

Not enough data

Decision Making

6.5(won by default)

16

Not enough data

Analytics

Open Rates

8.8(won by default)

1446

Not enough data

Link Activity

8.4(won by default)

1380

Not enough data

Attachment Activity

Feature Not Available

Not enough data

Customizations

Email Platform Integration

8.8(won by default)

1409

Not enough data

Email Scheduling

8.9(won by default)

1441

Not enough data

Real-Time Notifications

8.5(won by default)

1407

Not enough data

Email Categorization

8.3(won by default)

1057

Not enough data

Templates

9.0(won by default)

1453

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Generative AI

AI Text Generation

6.8(won by default)

162

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Contact Management

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Drip Campaigns

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Team Management

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

Subscription Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

API

Not enough data

Not enough data

Location Tracking

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Geolocation

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Mailing List Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Email Distribution

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Outbound Call Tracking[Hide 51 FeaturesShow 51 Features](javascript:void(0);)

7.7

1,325

Not enough data

Agentic AI - Outbound Call Tracking

Autonomous Task Execution

4.7(won by default)

11

Not enough data

Natural Language Interaction

5.5(won by default)

10

Not enough data

Calling

Record Calls

8.5(won by default)

821

Not enough data

Generate Location

7.9(won by default)

907

Not enough data

Call Types

8.4(won by default)

1035

Not enough data

Click-to-Call

8.7(won by default)

1095

Not enough data

Auto Dialer

5.6(won by default)

21

Not enough data

Contacts

Personalization

8.5(won by default)

1151

Not enough data

Information Locater

8.0(won by default)

986

Not enough data

Record Prospect Data

8.4(won by default)

1069

Not enough data

Contact Management

Not enough data

Not enough data

Insights

Notes

8.3(won by default)

1097

|

Verified

Not enough data

Daily Summary

8.3(won by default)

1055

Not enough data

Automated Voicemails

7.7(won by default)

595

Not enough data

Automated Emails

9.1(won by default)

1195

Not enough data

Sorts Prospects

8.1(won by default)

1037

Not enough data

Automated Note Taking

6.9(won by default)

14

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Meeting Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Lead Distribution

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Deal Management

Not enough data

Not enough data

Call List Management

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

API

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Revenue AI Platforms[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

5.2

33

Not enough data

Agentic AI - Revenue AI Platforms

Natural Language Interaction

8.9(won by default)

9

Not enough data

Proactive Assistance

5.7(won by default)

7

Not enough data

Autonomous Task Execution

6.7(won by default)

9

Not enough data

Decision Making

4.3(won by default)

7

Not enough data

Cross-system Integration

5.6(won by default)

12

Not enough data

Adaptive Learning

Not enough data

Not enough data

Platform - Revenue AI Platforms

Conversation Intelligence

5.6(won by default)

9

Not enough data

Predictive Forecasting

3.3(won by default)

9

Not enough data

CRM Data Enrichment

4.3(won by default)

7

Not enough data

Pipeline & Deal Management

2.0(won by default)

5

Not enough data

Actionable Insights

Not enough data

Not enough data

Risk Flagging

Not enough data

Not enough data

Sales Coaching

Not enough data

Not enough data

Workflow Orchestration

Not enough data

Not enough data

Customer Data Capture

Not enough data

Not enough data

Sales Analytics[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

7.4

226

Not enough data

Agentic AI - Sales Analytics

Autonomous Task Execution

6.7(won by default)

8

Not enough data

Cross-system Integration

7.9(won by default)

8

Not enough data

Adaptive Learning

6.4(won by default)

7

Not enough data

Natural Language Interaction

6.4(won by default)

7

Not enough data

Proactive Assistance

6.4(won by default)

7

Not enough data

Third-Party Integrations

Not enough data

Not enough data

CRM Integration

Not enough data

Not enough data

Data Sourcing

Data Sourcing

7.6(won by default)

164

Not enough data

Exporting & Sharing Data

7.8(won by default)

180

Not enough data

Interactive Dashboards

8.2(won by default)

194

Not enough data

Data Segmentation

7.6(won by default)

171

Not enough data

Multi-Device Data Visualization

Feature Not Available

Not enough data

Predictive Analytics

Lead Scoring

7.3(won by default)

146

Not enough data

Opportunity Scoring

7.4(won by default)

137

Not enough data

Risk Analysis

7.0(won by default)

125

Not enough data

Live Forecasting

7.3(won by default)

136

Not enough data

Budgeting/Forecasting

Not enough data

Not enough data

Correlation Analysis

Not enough data

Not enough data

Competitive Analysis

Not enough data

Not enough data

Sales Trend Analysis

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Sales Management

Live Pipeline Management

7.9(won by default)

148

Not enough data

Account-Based Analytics

7.8(won by default)

163

Not enough data

Activity Tracking

8.9(won by default)

194

Not enough data

Sales Gamification

Feature Not Available

Not enough data

Predictive Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Opportunity Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Additional Functionality

Dynamic Modeling

Not enough data

Not enough data

Lead Qualification

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Contact Database

Not enough data

Not enough data

API

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Modeling & Simulation

Not enough data

Not enough data

Exception Reporting

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

"What If" Scenarios

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Graphical Data Presentation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Process Control

Not enough data

Not enough data

Multi-Currency

Not enough data

Not enough data

Pipeline Reports

Not enough data

Not enough data

Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);)

8.1

253

Not enough data

Agentic AI - Sales Coaching

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Training

Knowledge Base

8.4(won by default)

198

|

Verified

Not enough data

Coaching Materials

8.2(won by default)

197

|

Verified

Not enough data

Playbook Creation

8.2(won by default)

179

|

Verified

Not enough data

Video Record

8.0(won by default)

142

|

Verified

Not enough data

Feedback

Review

8.3(won by default)

166

|

Verified

Not enough data

Scorecard

8.1(won by default)

163

|

Verified

Not enough data

Coaching Card

8.1(won by default)

142

Not enough data

Leaderboard

8.3(won by default)

175

|

Verified

Not enough data

Real-Time Updates

8.4(won by default)

193

|

Verified

Not enough data

Notifications

8.3(won by default)

191

|

Verified

Not enough data

Competition

Feature Not Available

Not enough data

Generative AI

AI Text Summarization

6.7(won by default)

21

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Sales Reports

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Built-in Course Authoring

Not enough data

Not enough data

Learning Paths/Tracks

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Goal Setting/Tracking

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Learning Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Onboarding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Sales Performance Management[Hide 82 FeaturesShow 82 Features](javascript:void(0);)

8.1

402

Not enough data

Agentic AI - Sales Performance Management

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Incentives

Badges

7.5(won by default)

192

Not enough data

Triggers

8.2(won by default)

233

|

Verified

Not enough data

Commission Calculator

6.9(won by default)

164

|

Verified

Not enough data

Leaderboards

8.3(won by default)

245

|

Verified

Not enough data

Personalization

Profiles

8.3(won by default)

263

|

Verified

Not enough data

Custom Reports

7.8(won by default)

271

|

Verified

Not enough data

Dashboards

8.2(won by default)

324

|

Verified

Not enough data

Goal Setting/Tracking

8.0(won by default)

229

|

Verified

Not enough data

Sales Reports

Not enough data

Not enough data

Incentive Management

Not enough data

Not enough data

Administrative

Third-Party Integrations

8.6(won by default)

306

|

Verified

Not enough data

Employee Structure

8.4(won by default)

257

|

Verified

Not enough data

Behavior Monitoring

8.5(won by default)

263

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Ongoing Performance Tracking

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Commission Management

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Sales Planning

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Quota Planning

Not enough data

Not enough data

Accounting

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Rewards Points

Not enough data

Not enough data

Organizational Charting

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Milestone Tracking

Not enough data

Not enough data

Territory Management

Not enough data

Not enough data

Performance Appraisal

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Sales Onboarding & Training

Not enough data

Not enough data

Employee Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

API

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Electronic Signature

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Kanban Board

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Prospecting Tools

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Product Catalog

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Appointment Scheduling

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Event Triggered Actions

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Activity/News Feed

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Revenue Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

6.7

187

Not enough data

Call Analytics

Call Recording

8.4(won by default)

131

Not enough data

Machine Learning

7.8(won by default)

109

Not enough data

Call Analysis

7.9(won by default)

117

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Lead Qualification

Feature Not Available

Not enough data

Artificial Intelligence - Conversation Intelligence

Speech-to-Text

7.7(won by default)

97

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Customer Scoring

Feature Not Available

Not enough data

Generative AI

AI Text Summarization

7.5(won by default)

40

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

6.0(won by default)

7

Not enough data

Multi-step Planning

6.4(won by default)

7

Not enough data

Cross-system Integration

6.0(won by default)

7

Not enough data

Adaptive Learning

5.7(won by default)

7

Not enough data

Natural Language Interaction

5.7(won by default)

7

Not enough data

Proactive Assistance

5.5(won by default)

7

Not enough data

Decision Making

6.0(won by default)

7

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

AI Agent Builders[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

Not enough data

8.3

754

Customization - AI Agent Builders

Tone Customization

Not enough data

7.9(won by default)

152

Natural Language Configuration

Not enough data

8.3(won by default)

183

Security Guardrails

Not enough data

8.2(won by default)

215

Data Security

Not enough data

7.9(won by default)

37

Authentication

Not enough data

8.1(won by default)

8

API Security

Not enough data

Not enough data

Functionality - AI Agent Builders

Omni-channel Support

Not enough data

8.3(won by default)

184

Agent Branding

Not enough data

7.9(won by default)

158

Proactive Response Capabilities

Not enough data

8.0(won by default)

158

Seamless Human Escalation

Not enough data

8.1(won by default)

178

Multi-Modal Input Support

Not enough data

9.4(won by default)

8

Multimedia Support

Not enough data

Not enough data

Data and Analytics - AI Agent Builders

Analytics & Reporting

Not enough data

8.3(won by default)

211

Contextual Awareness

Not enough data

8.4(won by default)

219

Data Privacy Compliance

Not enough data

8.1(won by default)

183

Integration - AI Agent Builders

Workflow Automation

Not enough data

9.3(won by default)

426

API Usage

Not enough data

8.4(won by default)

102

Platform Interoperability

Not enough data

8.4(won by default)

280

CRM Data Integration

Not enough data

9.2(won by default)

364

Third-Party Integrations

Not enough data

8.4(won by default)

59

Additional Functionality

Scalability

Not enough data

8.6(won by default)

64

Personalization

Not enough data

9.7(won by default)

17

Data Extraction

Not enough data

9.4(won by default)

9

API

Not enough data

9.3(won by default)

7

Natural Language Processing

Not enough data

10.0(won by default)

10

Fallback Handling

Not enough data

5.0(won by default)

9

Drag & Drop

Not enough data

10.0(won by default)

5

Multiple LLM Models

Not enough data

7.5(won by default)

16

Built-in AI Assistant

Not enough data

9.8(won by default)

44

Automated Testing

Not enough data

6.9(won by default)

36

Data Governance

Not enough data

6.3(won by default)

30

Collaboration Tools

Not enough data

8.5(won by default)

10

Pre-built Templates

Not enough data

9.0(won by default)

15

Agent Design Tools

Not enough data

8.0(won by default)

23

Analytics

Not enough data

10.0(won by default)

7

Debugging

Not enough data

5.7(won by default)

29

Deployment Management

Not enough data

7.8(won by default)

35

Version Control

Not enough data

Not enough data

Webhooks

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Model Training

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

Sales Engagement[Hide 39 FeaturesShow 39 Features](javascript:void(0);)

7.7

1,167

Not enough data

Integrated Workflows

Calendar

8.6(won by default)

402

Not enough data

Shared Records

8.2(won by default)

349

Not enough data

Task Management

8.8(won by default)

1025

|

Verified

Not enough data

Email Tracking/Automation

9.1(won by default)

1083

|

Verified

Not enough data

Calls and Voice

8.4(won by default)

885

|

Verified

Not enough data

Other Outreach Options 

8.2(won by default)

801

|

Verified

Not enough data

CRM Integration

8.5(won by default)

1031

|

Verified

Not enough data

Business Process Automation

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Sales Pipeline Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Repeatability and Reportability

Gamification

7.0(won by default)

314

Not enough data

Content Management

8.3(won by default)

864

|

Verified

Not enough data

Workflow Management

8.6(won by default)

970

|

Verified

Not enough data

Workflow Performance

8.5(won by default)

933

|

Verified

Not enough data

Sales Coaching and Insights

7.8(won by default)

771

|

Verified

Not enough data

AI and Automation

Lead Prioritization

7.8(won by default)

343

Not enough data

Lead Scoring

7.3(won by default)

308

Not enough data

Best Time of Day Scheduling

7.7(won by default)

346

Not enough data

Buyer Intelligence

7.3(won by default)

300

Not enough data

Machine Learning

7.0(won by default)

293

Not enough data

Generative AI

AI Text Generation

6.7(won by default)

138

Not enough data

Generative AI

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Agentic AI - Sales Engagement

Autonomous Task Execution

6.4(won by default)

26

Not enough data

Multi-step Planning

7.2(won by default)

26

Not enough data

Cross-system Integration

7.6(won by default)

26

Not enough data

Adaptive Learning

6.3(won by default)

26

Not enough data

Natural Language Interaction

6.7(won by default)

26

Not enough data

Proactive Assistance

6.8(won by default)

26

Not enough data

Decision Making

6.9(won by default)

25

Not enough data

Strategic Planning

Not enough data

Not enough data

Additional Functionality

Prospecting Tools

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

7.7

67

Not enough data

Lead Facilitation

Lead Qualification

7.4(won by default)

37

Not enough data

Lead Follow-up

8.5(won by default)

44

Not enough data

Meeting Scheduling 

8.3(won by default)

41

Not enough data

Customer-facing Chatbot

Feature Not Available

Not enough data

Organization

Opportunity and Pipeline Management 

7.1(won by default)

37

Not enough data

Data Entry

8.2(won by default)

37

Not enough data

Integrations / APIs

7.7(won by default)

36

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

7.4(won by default)

38

Not enough data

Peformance Tracking

8.3(won by default)

41

Not enough data

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

7.3(won by default)

37

Not enough data

Sales Forecasting 

7.9(won by default)

39

Not enough data

Generative AI

AI Text Generation

7.8(won by default)

26

Not enough data

AI Text Summarization

7.6(won by default)

24

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Proactive Assistance

6.3(won by default)

5

Not enough data

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Conversational Interface Agents[Hide 10 FeaturesShow 10 Features](javascript:void(0);)

Not enough data

8.9

27

Natural Language Interaction - Conversational Interface Agents 

Natural Language Query Understanding

Not enough data

10.0(won by default)

6

Voice & Text Interface Support

Not enough data

Not enough data

Multi-Turn Conversation Management

Not enough data

Not enough data

Intent & Action Handling - Conversational Interface Agents 

Data Retrieval from Connected Systems

Not enough data

9.4(won by default)

8

Action & Workflow Triggering

Not enough data

9.8(won by default)

10

Intent Recognition & Mapping

Not enough data

Not enough data

Context & Personalization - Conversational Interface Agents 

User Identity & Permission Awareness

Not enough data

6.4(won by default)

7

Conversation Context Persistence

Not enough data

Not enough data

Enterprise Integration & Deployment - Conversational Interface Agents 

Enterprise Application Integrations

Not enough data

10.0(won by default)

11

Security & Access Controls

Not enough data

7.5(won by default)

8

Revenue Operations & Intelligence (RO&I)[Hide 26 FeaturesShow 26 Features](javascript:void(0);)

7.9

115

Not enough data

Revenue Sourcing and Forecasting

Revenue History

7.5(won by default)

54

Not enough data

Pipeline Management

7.9(won by default)

63

Not enough data

Dashboard Analytics

8.2(won by default)

82

Not enough data

Multi-Device Data Visualization

8.1(won by default)

54

Not enough data

Data Segmentation

7.6(won by default)

61

Not enough data

Revenue Operations Cadence

7.8(won by default)

24

Not enough data

Predictive Forecasting

7.7(won by default)

22

Not enough data

CRM Data Enrichment

Calendar Sync

8.6(won by default)

93

Not enough data

Email Activity Capture

8.7(won by default)

101

Not enough data

Conversation Intelligence

8.2(won by default)

74

Not enough data

Contact Capture

8.2(won by default)

22

Not enough data

Marketing Leads

Feature Not Available

Not enough data

Account Management

Nonengaged Accounts

7.8(won by default)

69

Not enough data

Account optimization

7.8(won by default)

70

Not enough data

Historical Patterns

8.0(won by default)

70

Not enough data

Rep Performance

8.5(won by default)

81

Not enough data

Account Engagement

7.8(won by default)

24

Not enough data

Historical Win/Loss Patterns

8.1(won by default)

21

Not enough data

Agentic AI - Revenue Operations & Intelligence (RO&I)

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Show 2 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")](https://www.g2.com/products/outreach/reviews)

Outreach

Small-Business(50 or fewer emp.)

19.1%

Mid-Market(51-1000 emp.)

59.2%

Enterprise(\> 1000 emp.)

21.7%

[![Salesforce Agentforce](https://images.g2crowd.com/uploads/product/hd_favicon/b2a749c6cf5119ab76e497c1082c3161/salesforce-agentforce.svg "Salesforce Agentforce")](https://www.g2.com/products/salesforce-agentforce/reviews)

Salesforce Agentforce

Small-Business(50 or fewer emp.)

22.0%

Mid-Market(51-1000 emp.)

43.1%

Enterprise(\> 1000 emp.)

34.9%

Small-Business

(50 or fewer emp.)

19.1%

22.0%

Mid-Market

(51-1000 emp.)

59.2%

43.1%

Enterprise

(\> 1000 emp.)

21.7%

34.9%

Reviewers' Industry

[![Outreach](https://images.g2crowd.com/uploads/product/hd_favicon/1521467568/outreach.png "Outreach")](https://www.g2.com/products/outreach/reviews)
Outreach

Computer Software

36.8%

Information Technology and Services

18.3%

Marketing and Advertising

7.2%

Internet

6.2%

Financial Services

3.1%

Other

28.5%

[![Salesforce Agentforce](https://images.g2crowd.com/uploads/product/hd_favicon/b2a749c6cf5119ab76e497c1082c3161/salesforce-agentforce.svg "Salesforce Agentforce")](https://www.g2.com/products/salesforce-agentforce/reviews)
Salesforce Agentforce

Information Technology and Services

11.9%

Financial Services

10.6%

Computer Software

6.9%

Consulting

6.7%

Manufacturing

5.6%

Other

58.3%

Alternatives

**Outreach Alternatives**

 ![Salesforce Sales Cloud](https://images.g2crowd.com/uploads/product/hd_favicon/826ce87155a61f72d3dfd92c5283eed8/agentforce-sales-formerly-salesforce-sales-cloud.svg "Salesforce Sales Cloud")

[
Salesforce Sales Cloud
](/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

 ![Salesloft](https://images.g2crowd.com/uploads/product/hd_favicon/133ac8908c1967e2913674b8ad18ab5f/salesloft.svg "Salesloft")

[
Salesloft
](/products/salesloft/reviews)

 ![Apollo.io](https://images.g2crowd.com/uploads/product/hd_favicon/774372bf572eb33280b101482ce703b9/apollo-io.svg "Apollo.io")

[
Apollo.io
](/products/apollo-io/reviews)

 ![HubSpot Sales Hub](https://images.g2crowd.com/uploads/product/hd_favicon/4197737e447f044e17be1a5ebb4ba193/hubspot-sales-hub.svg "HubSpot Sales Hub")

[
HubSpot Sales Hub
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**Salesforce Agentforce Alternatives**

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