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At a Glance
Market Segments
Mid-Market (59.7% of reviews)
Mid-Market (43.4% of reviews)
Entry-Level Pricing
Contact Us
Free 1000 Conversations
Outreach
Star Rating
(3,524)4.3 out of 5
Market Segments
Mid-Market (59.7% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Learn more about OutreachSalesforce Agentforce
Star Rating
(833)4.3 out of 5
Market Segments
Mid-Market (43.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free 1000 Conversations
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that both Outreach and Salesforce Agentforce have a solid star rating of 4.3, indicating that users find both products generally satisfactory, but Outreach has a larger number of reviews (3436) compared to Salesforce Agentforce (681), suggesting a more established user base.
- Users report that Outreach is particularly strong in the Mid-Market segment, with 59.7% of reviews coming from this demographic, while Salesforce Agentforce has a lower representation at 43.6%. This indicates that Outreach may be better tailored to the needs of mid-sized businesses.
- Reviewers mention that the entry-level pricing for Salesforce Agentforce is more appealing, as it offers a free option, whereas Outreach requires potential users to contact them for pricing, which may deter some budget-conscious buyers.
- Users on G2 highlight that Outreach excels in meeting requirements with a score of 8.7 compared to Salesforce Agentforce's 8.2. Features like the "Sequences" tool in Outreach are praised for enhancing user productivity, while Agentforce's capabilities are seen as slightly less comprehensive.
- G2 users note that while Outreach has a slightly lower ease of setup score (7.6) compared to Salesforce Agentforce (7.8), it still provides a user-friendly experience overall, with features like "Email Tracking" being particularly well-received for their intuitive design.
- Users say that both products are seen as good partners in business, with equal scores of 8.5, but reviewers mention that Salesforce Agentforce has a higher product direction score (9.2) compared to Outreach (8.5), indicating that users feel more confident in the future development and enhancements of Agentforce.
Pricing
Entry-Level Pricing
Outreach
Future Outreach Customers
Contact Us
- Sales engagement
- Opportuntity management
- Mutual success plans
Salesforce Agentforce
Salesforce Foundations
Free
1000 Conversations
Add key features to your existing CRM, available for Enterprise Edition and above.
- 1k Agentforce conversations and leads
- 250k Data Cloud credits
- Sales, Service, Marketing, and Commerce tools
Free Trial
Outreach
No trial information availableSalesforce Agentforce
Free Trial is available
Ratings
Meets Requirements
8.7
2,669
8.2
209
Ease of Use
8.3
2,685
8.1
656
Ease of Setup
7.7
848
7.9
626
Ease of Admin
7.8
773
8.3
128
Quality of Support
8.3
2,425
8.1
199
Has the product been a good partner in doing business?
8.5
759
8.5
128
Product Direction (% positive)
8.5
2,499
9.2
213
Features by Category
Lead Facilitation
Feature Not Available
Not enough data
7.5
35
Not enough data
8.2
37
Not enough data
8.2
39
Not enough data
Organization
8.0
34
Not enough data
8.1
36
Not enough data
8.1
34
Not enough data
Performance Analysis
7.4
39
Not enough data
8.3
42
Not enough data
Sales Analysis
7.4
38
Not enough data
7.9
39
Not enough data
Generative AI
7.9
26
Not enough data
7.7
25
Not enough data
Agentic AI - AI Sales Assistant
6.7
5
Not enough data
7.3
5
Not enough data
9.7
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.3
5
Not enough data
7.3
5
Not enough data
Integrated Workflows
8.7
1009
|
Verified
Not enough data
9.1
1058
|
Verified
Not enough data
8.4
869
|
Verified
Not enough data
8.2
796
|
Verified
Not enough data
8.5
1009
|
Verified
Not enough data
8.6
400
Not enough data
8.2
348
Not enough data
Repeatability and Reportability
8.3
861
|
Verified
Not enough data
8.6
945
|
Verified
Not enough data
8.5
924
|
Verified
Not enough data
7.8
772
|
Verified
Not enough data
7.0
315
Not enough data
AI and Automation
7.8
339
Not enough data
7.3
308
Not enough data
7.7
347
Not enough data
7.3
299
Not enough data
7.0
291
Not enough data
Generative AI
6.7
139
Not enough data
Agentic AI - Sales Engagement
6.5
27
Not enough data
7.2
26
Not enough data
7.7
27
Not enough data
6.4
27
Not enough data
6.9
27
Not enough data
6.9
27
Not enough data
7.0
26
Not enough data
Call Analytics
8.3
128
Not enough data
7.8
108
Not enough data
8.0
115
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
Feature Not Available
Not enough data
7.7
95
Not enough data
7.9
99
Not enough data
Generative AI
7.5
40
Not enough data
Agentic AI - Conversation Intelligence
6.0
7
Not enough data
6.4
7
Not enough data
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
5.5
7
Not enough data
6.0
7
Not enough data
Revenue Sourcing and Forecasting
7.4
51
Not enough data
7.9
60
Not enough data
8.3
79
Not enough data
8.1
53
Not enough data
7.9
59
Not enough data
8.0
21
Not enough data
8.0
22
Not enough data
CRM Data Enrichment
8.7
92
Not enough data
8.7
101
Not enough data
8.2
74
Not enough data
Feature Not Available
Not enough data
8.2
22
Not enough data
Account Management
7.8
69
Not enough data
7.8
70
Not enough data
8.0
70
Not enough data
8.5
80
Not enough data
7.8
24
Not enough data
8.1
21
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
Not enough data
8.1
153
Not enough data
7.9
151
Not enough data
8.2
150
Functionality - AI Agent Builders
Not enough data
8.0
149
Not enough data
7.9
149
Not enough data
7.9
147
Not enough data
7.9
146
Data and Analytics - AI Agent Builders
Not enough data
8.1
147
Not enough data
7.8
144
Not enough data
8.1
145
Integration - AI Agent Builders
Not enough data
8.2
146
Not enough data
8.1
75
Not enough data
8.1
140
Not enough data
8.5
141
Automation
Not enough data
8.5
16
Not enough data
8.7
17
Not enough data
8.6
16
Not enough data
8.8
17
Not enough data
8.6
17
Autonomy
Not enough data
8.6
17
Not enough data
8.9
17
Not enough data
8.8
17
Not enough data
8.5
17
Outbound Sales
Not enough data
8.8
17
Not enough data
9.3
17
Not enough data
9.1
17
Not enough data
8.9
17
Not enough data
9.0
17
Inbound Sales
Not enough data
8.8
17
Not enough data
9.1
17
Not enough data
8.7
17
Not enough data
8.7
17
Not enough data
8.6
17
Agentic AI - Sales Performance Management
7.7
5
Not enough data
6.0
5
Not enough data
5.7
5
Not enough data
Incentives
7.5
194
Not enough data
8.2
235
|
Verified
Not enough data
7.0
166
|
Verified
Not enough data
8.3
246
|
Verified
Not enough data
Personalization
8.3
264
|
Verified
Not enough data
7.9
271
|
Verified
Not enough data
8.3
323
|
Verified
Not enough data
8.1
228
|
Verified
Not enough data
Administrative
8.7
307
|
Verified
Not enough data
8.4
259
|
Verified
Not enough data
8.5
265
Not enough data
Agentic AI - Email Tracking
7.3
16
Not enough data
7.1
17
Not enough data
7.9
17
Not enough data
6.4
16
Not enough data
6.4
16
Not enough data
6.3
16
Not enough data
6.5
16
Not enough data
Analytics
8.8
1438
Not enough data
8.4
1379
Not enough data
Feature Not Available
Not enough data
Customizations
8.8
1405
Not enough data
8.9
1431
Not enough data
8.5
1405
Not enough data
8.3
1056
Not enough data
9.0
1447
Not enough data
Generative AI
6.8
162
Not enough data
Agentic AI - Sales Analytics
7.0
9
Not enough data
8.1
9
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
6.9
8
Not enough data
Data Sourcing
7.7
159
Not enough data
7.9
174
Not enough data
Feature Not Available
Not enough data
8.1
188
Not enough data
7.6
168
Not enough data
Predictive Analytics
7.3
142
Not enough data
7.5
136
Not enough data
7.0
127
Not enough data
7.4
135
Not enough data
Sales Management
8.0
149
Not enough data
Feature Not Available
Not enough data
7.8
164
Not enough data
8.8
189
Not enough data
Agentic AI - Outbound Call Tracking
5.2
10
Not enough data
5.5
10
Not enough data
Calling
8.5
812
Not enough data
7.9
906
Not enough data
8.4
1032
Not enough data
8.8
1089
Not enough data
5.5
14
Not enough data
Contacts
8.6
1146
Not enough data
8.0
985
Not enough data
8.4
1065
Not enough data
Insights
8.3
1092
|
Verified
Not enough data
8.4
1051
Not enough data
7.7
594
Not enough data
9.1
1191
Not enough data
8.1
1036
Not enough data
6.7
13
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
8.3
197
|
Verified
Not enough data
8.2
196
|
Verified
Not enough data
8.2
179
|
Verified
Not enough data
8.0
142
|
Verified
Not enough data
Feedback
8.3
165
|
Verified
Not enough data
8.1
162
|
Verified
Not enough data
8.1
141
Not enough data
8.3
174
|
Verified
Not enough data
8.4
192
|
Verified
Not enough data
8.3
191
|
Verified
Not enough data
Feature Not Available
Not enough data
Generative AI
6.7
21
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.2
56
Not enough data
8.1
55
Not enough data
8.0
56
Not enough data
8.7
56
Not enough data
7.7
56
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
55
Not enough data
8.4
55
Not enough data
8.2
54
Not enough data
8.1
55
Automation
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.4
57
Autonomy
Not enough data
7.8
56
Not enough data
7.9
55
Not enough data
8.3
55
Not enough data
8.1
56
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Outreach and Salesforce Agentforce are categorized as AI SDRs
Unique Categories
Salesforce Agentforce is categorized as AI Customer Support Agents and AI Agent Builders
Reviews
Reviewers' Company Size
Outreach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Agentforce
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
37.0%
Information Technology and Services
18.2%
Marketing and Advertising
7.2%
Internet
6.3%
Financial Services
3.2%
Other
28.1%
Information Technology and Services
11.1%
Financial Services
10.5%
Consulting
6.5%
Computer Software
6.5%
Hospital & Health Care
4.7%
Other
60.7%
Alternatives
Discussions
Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?
2 Comments
MS
Yes, I have performed the task, the free methods are here using GSMMO - https://www.transferemails.com/transfer-emails-from-outlook-to-gmail/Read more
What is the best way to log follow ups?
2 Comments
JK
When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep...Read more
What are the other best ways Outreach can be used in?
2 Comments
IS
We also used it for hiring workflow.Read more
Salesforce Agentforce has no discussions with answers
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