# Outreach, Qualified vs Fin Comparison

| | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.9 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 3,570 | 1,487 | 3,855 | 
| **Largest Market Segment** | Mid-Market (59.6% of reviews) | Mid-Market (69.8% of reviews) | Small-Business (58.3% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us | $0.99 1 Outcome | 

---
## Top Pros & Cons

### Outreach

Pros:
- Ease of Use (80 reviews)
- Automation (49 reviews)

Cons:
- Missing Features (32 reviews)
- Learning Curve (23 reviews)

### Qualified

Pros:
- Customer Support (279 reviews)
- Helpful (266 reviews)

Cons:
- Missing Features (86 reviews)
- Learning Curve (85 reviews)

### Fin

Pros:
- Helpful (378 reviews)
- Ease of Use (356 reviews)

Cons:
- Missing Features (135 reviews)
- AI Limitations (117 reviews)

---
## Ratings Comparison
| Rating | Outreach | Qualified | Fin | 
|---|---|---|---|
  | **Meets Requirements** | 8.7 (2701 reviews) | 9.5 (1158 reviews) | 8.7 (2904 reviews) | 
  | **Ease of Use** | 8.3 (2718 reviews) | 9.2 (1175 reviews) | 8.9 (2935 reviews) | 
  | **Ease of Setup** | 7.7 (878 reviews) | 9.1 (864 reviews) | 8.4 (1532 reviews) | 
  | **Ease of Admin** | 7.8 (775 reviews) | 9.2 (844 reviews) | 8.6 (1360 reviews) | 
  | **Quality of Support** | 8.3 (2448 reviews) | 9.9 (1160 reviews) | 8.6 (2798 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (761 reviews) | 9.9 (862 reviews) | 8.8 (1355 reviews) | 
  | **Product Direction (% positive)** | 8.4 (2529 reviews) | 9.9 (1089 reviews) | 8.8 (2753 reviews) | 

---
## Pricing

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

### Qualified

#### Entry-Level Pricing

Plan: Premier

Price: Contact Us

Description: Scale pipeline with Piper the AI SDR and sales rep conversations. 

Key Features:
- Real-Time Website Conversations
- Schedule Sales Meetings
- Send 1:1 Personalized Emails

[Browse all 3 editions](https://www.g2.com/products/qualified/pricing)

#### Free Trial

No

### Fin

#### Entry-Level Pricing

Plan: Fin with your current helpdesk

Price: $0.99 1 Outcome

Description: Try Fin for 90 days, completely risk-free. If it's not the right fit, you can request a refund – no questions asked.

Key Features:
- Fin AI Agent works seamlessly with any helpdesk, including Zendesk, Salesforce, HubSpot, and more.
- Set up in under an hour
- Handles tickets, cases, emails, live chat, WhatsApp, SMS, and more

[Browse all 4 editions](https://www.g2.com/products/fin/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 8.5/10 | 1908 |

#### Ticket and Case Management

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Ticket creation user experience** | Not enough data | Not enough data | 8.6 (1105 reviews) ✓ Verified | 
| **Ticket response user experience** | Not enough data | Not enough data | 8.8 (1126 reviews) ✓ Verified | 
| **Workflow** | Not enough data | Not enough data | 8.7 (1103 reviews) ✓ Verified | 
| **Response Automation** | Not enough data | Not enough data | 8.6 (1154 reviews) ✓ Verified | 
| **SLA Management** | Not enough data | Not enough data | 8.3 (682 reviews) ✓ Verified | 
| **Attachments/Screencasts** | Not enough data | Not enough data | 8.8 (1139 reviews) ✓ Verified | 
| **Ticket Collaboration** | Not enough data | Not enough data | 8.8 (1064 reviews) ✓ Verified | 
| **Customer and Contacts Database** | Not enough data | Not enough data | 8.6 (966 reviews) ✓ Verified | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.3 (249 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.2 (250 reviews) | 

#### Agentic AI - Help Desk

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (62 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.3 (62 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.9 (62 reviews) | 

#### Communication Channels

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Customer Portal** | Not enough data | Not enough data | 8.8 (895 reviews) ✓ Verified | 
| **Email to Case** | Not enough data | Not enough data | 8.8 (1095 reviews) ✓ Verified | 
| **Chat/Live Support** | Not enough data | Not enough data | 9.4 (1271 reviews) ✓ Verified | 
| **Social Integration** | Not enough data | Not enough data | 8.3 (813 reviews) | 
| **Voice** | Not enough data | Not enough data | 7.6 (525 reviews) | 

#### Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Mobile User Support** | Not enough data | Not enough data | 8.1 (723 reviews) ✓ Verified | 
| **Customization ** | Not enough data | 9.4 (567 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 8.7 (826 reviews) ✓ Verified | 
| **Integration** | Not enough data | Not enough data | 8.7 (791 reviews) ✓ Verified | 
| **Reporting** | Not enough data | Not enough data | 8.1 (1019 reviews) ✓ Verified | 
| **Dashboards** | Not enough data | Not enough data | 8.2 (1019 reviews) ✓ Verified | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.0/10 | 557 |
| **Fin** | 8.4/10 | 562 |

#### Messenger

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Sequencing** | Not enough data | 9.3 (352 reviews) ✓ Verified | 8.8 (383 reviews) ✓ Verified | 
| **AI** | Not enough data | 9.1 (416 reviews) ✓ Verified | 8.1 (363 reviews) ✓ Verified | 
| **Live Chat** | Not enough data | 9.6 (445 reviews) ✓ Verified | 9.3 (478 reviews) ✓ Verified | 
| **Customization Interface** | Not enough data | 9.2 (407 reviews) ✓ Verified | 8.5 (327 reviews) ✓ Verified | 

#### Channels

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Social Media** | Not enough data | Feature Not Available | 8.0 (293 reviews) ✓ Verified | 
| **Website** | Not enough data | 9.6 (440 reviews) ✓ Verified | 9.0 (438 reviews) ✓ Verified | 
| **Text Message (SMS)** | Not enough data | 7.3 (173 reviews) | 7.9 (207 reviews) ✓ Verified | 
| **Voice Assistants** | Not enough data | Feature Not Available | 7.3 (121 reviews) | 
| **Other** | Not enough data | 8.5 (174 reviews) ✓ Verified | 8.1 (229 reviews) ✓ Verified | 

#### Customers

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Targeting** | Not enough data | 9.4 (389 reviews) ✓ Verified | 8.8 (428 reviews) ✓ Verified | 
| **Profiles** | Not enough data | 9.4 (335 reviews) ✓ Verified | 8.6 (432 reviews) ✓ Verified | 
| **Analytics** | Not enough data | 9.1 (411 reviews) ✓ Verified | 8.2 (436 reviews) ✓ Verified | 
| **Lead Gathering** | Not enough data | 9.5 (405 reviews) ✓ Verified | 8.3 (387 reviews) ✓ Verified | 
| **Sales Conversion** | Not enough data | 9.4 (394 reviews) ✓ Verified | 8.2 (379 reviews) ✓ Verified | 

#### Agentic AI - Conversational Marketing

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (40 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 8.4 (34 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.9 (48 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.8 (42 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.1 (42 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.6 (37 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 8.7 (36 reviews) | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.7/10 | 48 |
| **Qualified** | 9.4/10 | 88 |
| **Fin** | N/A | N/A |

#### Lead Facilitation

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Customer-facing Chatbot** | Feature Not Available | 9.6 (74 reviews) ✓ Verified | Not enough data | 
| **Lead Qualification** | 7.5 (34 reviews) | 9.3 (74 reviews) ✓ Verified | Not enough data | 
| **Lead Follow-up** | 8.1 (36 reviews) | 9.2 (63 reviews) ✓ Verified | Not enough data | 
| **Meeting Scheduling ** | 8.1 (38 reviews) | 9.7 (79 reviews) ✓ Verified | Not enough data | 

#### Organization

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | 7.9 (33 reviews) | 9.3 (54 reviews) ✓ Verified | Not enough data | 
| **Data Entry** | 8.0 (35 reviews) | 9.3 (57 reviews) ✓ Verified | Not enough data | 
| **Integrations / APIs** | 8.1 (33 reviews) | 9.3 (66 reviews) ✓ Verified | Not enough data | 

#### Performance Analysis

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Coaching ** | 7.4 (38 reviews) | 9.1 (45 reviews) ✓ Verified | Not enough data | 
| **Peformance Tracking** | 8.3 (41 reviews) | 9.5 (48 reviews) ✓ Verified | Not enough data | 

#### Sales Analysis

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **ROI Forecasting ** | 7.3 (37 reviews) | 8.8 (44 reviews) ✓ Verified | Not enough data | 
| **Sales Forecasting ** | 7.8 (38 reviews) | 8.8 (42 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | 9.5 (44 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (24 reviews) | 9.6 (41 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.9 (12 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.7 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.9 (13 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.9 (14 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.4 (14 reviews) | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | 9.1 (13 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 9.7 (11 reviews) | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.7/10 | 1143 |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Integrated Workflows

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Task Management** | 8.8 (1017 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Email Tracking/Automation** | 9.1 (1071 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Calls and Voice** | 8.4 (879 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Other Outreach Options ** | 8.2 (800 reviews) ✓ Verified | Not enough data | Not enough data | 
| **CRM Integration** | 8.5 (1018 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Calendar** | 8.6 (401 reviews) | Not enough data | Not enough data | 
| **Shared Records** | 8.2 (348 reviews) | Not enough data | Not enough data | 

#### Repeatability and Reportability

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Content Management** | 8.3 (864 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow Management** | 8.6 (968 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Workflow Performance** | 8.5 (933 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Sales Coaching and Insights** | 7.8 (770 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Gamification** | 7.0 (314 reviews) | Not enough data | Not enough data | 

#### AI and Automation

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Lead Prioritization** | 7.8 (343 reviews) | Not enough data | Not enough data | 
| **Lead Scoring** | 7.3 (308 reviews) | Not enough data | Not enough data | 
| **Best Time of Day Scheduling** | 7.7 (346 reviews) | Not enough data | Not enough data | 
| **Buyer Intelligence** | 7.3 (299 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 7.0 (292 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | 6.7 (138 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.4 (26 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.2 (26 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.6 (26 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.3 (26 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.7 (26 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.8 (26 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.9 (25 reviews) | Not enough data | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 8.7/10 | 229 |

#### User Analysis

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Survey Implementation** | Not enough data | Not enough data | 8.6 (140 reviews) | 
| **Data Analysis** | Not enough data | Not enough data | 8.4 (157 reviews) | 

#### User Support

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **User Segmentation** | Not enough data | Not enough data | 9.1 (167 reviews) | 
| **Multi-Language Support** | Not enough data | Not enough data | 8.1 (119 reviews) | 
| **Behavior-responsive Messaging** | Not enough data | Not enough data | 8.8 (151 reviews) | 

#### Walkthrough Type

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Not enough data | Not enough data | 8.9 (136 reviews) | 
| **Text Bubble Walkthroughs** | Not enough data | Not enough data | 9.0 (146 reviews) | 

#### Platform Basics - Digital Adoption Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Communications** | Not enough data | Not enough data | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Analytics** | Not enough data | Not enough data | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Customer self-service** | Not enough data | Not enough data | Not enough data | 
| **In-app guidance** | Not enough data | Not enough data | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 6.7/10 | 181 |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Call Analytics

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Call Recording** | 8.3 (128 reviews) | Not enough data | Not enough data | 
| **Machine Learning** | 7.8 (108 reviews) | Not enough data | Not enough data | 
| **Call Analysis** | 8.0 (115 reviews) | Not enough data | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Customer Scoring** | Feature Not Available | Not enough data | Not enough data | 
| **Speech-to-Text** | 7.7 (95 reviews) | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Summarization** | 7.5 (40 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.0 (7 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 6.4 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 6.0 (7 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 5.7 (7 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.7 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 5.5 (7 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.0 (7 reviews) | Not enough data | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 8.6/10 | 260 |

#### Channels

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Multi-Channel Coverage** | Not enough data | Not enough data | 8.8 (230 reviews) | 
| **Open Listening** | Not enough data | Not enough data | 8.3 (219 reviews) | 
| **Physical Media** | Not enough data | Not enough data | Feature Not Available | 

#### Design

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Communications Strategy Development** | Not enough data | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | Not enough data | 8.7 (231 reviews) | 
| **Inbound Identification** | Not enough data | Not enough data | 8.7 (223 reviews) | 
| **Regulatory Compliance** | Not enough data | Not enough data | 8.6 (216 reviews) | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.3 (86 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 8.3/10 | 140 |

#### Productivity Tools

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.8 (129 reviews) | 
| **Internal Discussion** | Not enough data | Not enough data | 8.3 (126 reviews) | 
| **Assignments and Tasks** | Not enough data | Not enough data | 8.2 (121 reviews) | 
| **Workflows** | Not enough data | Not enough data | 8.7 (124 reviews) | 
| **Templates** | Not enough data | Not enough data | 8.8 (124 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.5 (124 reviews) | 
| **Tagging System** | Not enough data | Not enough data | 8.7 (125 reviews) | 

#### Analytics

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Trends** | Not enough data | Not enough data | 8.2 (111 reviews) | 
| **Performance Tracking** | Not enough data | Not enough data | 8.2 (120 reviews) | 
| **Email Tracking** | Not enough data | Not enough data | 8.2 (120 reviews) | 

#### Agentic AI - Shared Inbox

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.7 (27 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.7 (27 reviews) | 

### Buyer Intent Data Providers

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.4/10 | 222 |
| **Fin** | N/A | N/A |

#### Data Availability

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Contact Data Availability** | Not enough data | 9.4 (171 reviews) | Not enough data | 
| **Account Data Availability** | Not enough data | 9.4 (183 reviews) | Not enough data | 
| **Offline Data** | Not enough data | 9.2 (130 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Integrations** | Not enough data | 9.5 (201 reviews) | Not enough data | 
| **Topic Customization** | Not enough data | 9.5 (161 reviews) | Not enough data | 
| **Natural Language Processing (NLP)** | Not enough data | Feature Not Available | Not enough data | 
| **Alerts** | Not enough data | 9.5 (185 reviews) | Not enough data | 
| **Real-time Intent** | Not enough data | 9.6 (188 reviews) | Not enough data | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.6/10 | 39 |
| **Fin** | 8.2/10 | 96 |

#### Responses

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Personalization** | Not enough data | 9.5 (36 reviews) | 9.1 (84 reviews) | 
| **Route To Human** | Not enough data | 9.6 (37 reviews) | 9.0 (88 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 9.6 (35 reviews) | 9.0 (84 reviews) | 

#### Automation - AI Agents

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.7 (30 reviews) | 7.7 (61 reviews) | 
| **Customer Interaction Automation** | Not enough data | 9.3 (30 reviews) | 8.7 (63 reviews) | 
| **Lead Generation** | Not enough data | 9.6 (33 reviews) | Feature Not Available | 
| **Document Processing** | Not enough data | Feature Not Available | 8.1 (63 reviews) | 
| **Feedback Collection** | Not enough data | Feature Not Available | 8.7 (63 reviews) | 

#### Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | 9.6 (34 reviews) | 9.1 (81 reviews) | 
| **Integration** | Not enough data | 9.7 (35 reviews) | 8.8 (83 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.8 (35 reviews) | 9.1 (84 reviews) | 

#### Autonomy -  AI Agents

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | 9.4 (33 reviews) | 8.5 (65 reviews) | 
| **Adaptive Responses** | Not enough data | 9.5 (32 reviews) | 8.6 (65 reviews) | 
| **Task Execution** | Not enough data | 9.8 (30 reviews) | 8.4 (64 reviews) | 
| **Problem Solving** | Not enough data | 9.4 (30 reviews) | 8.7 (67 reviews) | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.6 (29 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 9.6 (29 reviews) | 8.9 (51 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.3/10 | 617 |
| **Fin** | 8.8/10 | 711 |

#### Responses

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Customization** | Not enough data | 9.4 (533 reviews) | 8.8 (600 reviews) | 
| **Control** | Not enough data | 9.5 (505 reviews) | 8.8 (589 reviews) | 
| **Route To Human** | Not enough data | 9.6 (537 reviews) | 9.0 (591 reviews) | 
| **Menu bars** | Not enough data | 9.3 (451 reviews) | 8.8 (559 reviews) | 
| **Drip sequences** | Not enough data | 9.0 (365 reviews) | 8.6 (479 reviews) | 

#### Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Live chat** | Not enough data | 9.7 (550 reviews) | 9.5 (620 reviews) | 
| **Integrations** | Not enough data | 9.5 (542 reviews) | 8.9 (585 reviews) | 
| **Branding** | Not enough data | 9.4 (510 reviews) | 8.8 (579 reviews) | 
| **Analytics** | Not enough data | 9.3 (532 reviews) | 8.7 (564 reviews) | 
| **A/B testing** | Not enough data | 9.2 (417 reviews) | 8.3 (420 reviews) | 
| **Role-based access** | Not enough data | 9.4 (473 reviews) | 8.9 (529 reviews) | 
| **Collection of information** | Not enough data | 9.5 (485 reviews) | 8.8 (584 reviews) | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (180 reviews) | Feature Not Available | 
| **AI Text Summarization** | Not enough data | 8.9 (174 reviews) | 8.4 (143 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 8.7/10 | 1235 |

#### Conversational Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.7 (1059 reviews) | 
| **Omnichannel** | Not enough data | Not enough data | 8.7 (839 reviews) | 
| **Contextual Engagement** | Not enough data | Not enough data | 8.7 (858 reviews) | 
| **Proactive Engagement** | Not enough data | Not enough data | 9.0 (779 reviews) | 

#### Support Automation

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Intelligent Routing** | Not enough data | Not enough data | 8.6 (859 reviews) | 
| **Seamless Escalation** | Not enough data | Not enough data | 8.7 (902 reviews) | 
| **Transcripts** | Not enough data | Not enough data | 8.5 (520 reviews) | 
| **Self-Serve Support** | Not enough data | Not enough data | 8.9 (816 reviews) | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.4 (156 reviews) | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.9/10 | 109 |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Revenue History** | 7.4 (51 reviews) | Not enough data | Not enough data | 
| **Pipeline Management** | 7.9 (60 reviews) | Not enough data | Not enough data | 
| **Dashboard Analytics** | 8.3 (79 reviews) | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | 8.1 (53 reviews) | Not enough data | Not enough data | 
| **Data Segmentation** | 7.9 (59 reviews) | Not enough data | Not enough data | 
| **Predictive Forecasting** | 8.0 (21 reviews) | Not enough data | Not enough data | 
| **Revenue Operations Cadence** | 8.0 (22 reviews) | Not enough data | Not enough data | 

#### CRM Data Enrichment

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Calendar Sync** | 8.7 (92 reviews) | Not enough data | Not enough data | 
| **Email Activity Capture** | 8.7 (101 reviews) | Not enough data | Not enough data | 
| **Conversation Intelligence** | 8.2 (74 reviews) | Not enough data | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | Not enough data | 
| **Contact Capture** | 8.2 (22 reviews) | Not enough data | Not enough data | 

#### Account Management

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Nonengaged Accounts** | 7.8 (69 reviews) | Not enough data | Not enough data | 
| **Account optimization** | 7.8 (70 reviews) | Not enough data | Not enough data | 
| **Historical Patterns** | 8.0 (70 reviews) | Not enough data | Not enough data | 
| **Rep Performance** | 8.5 (81 reviews) | Not enough data | Not enough data | 
| **Account Engagement** | 7.8 (24 reviews) | Not enough data | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (21 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Online Appointment Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.1/10 | 272 |
| **Fin** | N/A | N/A |

#### Notifications

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Confirmations & Reminders** | Not enough data | 9.3 (218 reviews) | Not enough data | 
| **Appointment Follow-Up** | Not enough data | 9.2 (204 reviews) | Not enough data | 
| **Scheduling Notifications** | Not enough data | 9.4 (221 reviews) | Not enough data | 

#### Settings

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Time Zone Detection** | Not enough data | 9.4 (221 reviews) | Not enough data | 
| **Availability Settings** | Not enough data | 9.5 (229 reviews) | Not enough data | 
| **Blocked Time Settings** | Not enough data | 9.5 (218 reviews) | Not enough data | 

#### Personalization

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Branding** | Not enough data | 9.4 (222 reviews) | Not enough data | 
| **Links** | Not enough data | 9.5 (206 reviews) | Not enough data | 

#### Integrations

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Multi- Calendar Integration** | Not enough data | 9.4 (219 reviews) | Not enough data | 
| **Website Integration** | Not enough data | 9.6 (240 reviews) | Not enough data | 
| **Payment Acceptance** | Not enough data | 7.7 (152 reviews) | Not enough data | 
| **Video Conferencing** | Not enough data | 8.6 (183 reviews) | Not enough data | 
| **Communication** | Not enough data | 8.9 (184 reviews) | Not enough data | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (113 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 8.9 (101 reviews) | Not enough data | 
| **AI Text-to-Image** | Not enough data | 8.5 (91 reviews) | Not enough data | 
| **AI Text-to-Speech** | Not enough data | 8.7 (91 reviews) | Not enough data | 
| **AI Image-to-Text** | Not enough data | 8.3 (86 reviews) | Not enough data | 

#### Agentic AI - Online Appointment Scheduling

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.3 (25 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.6 (26 reviews) | Not enough data | 

### Business Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.3/10 | 167 |
| **Fin** | N/A | N/A |

#### Integrations

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **MS Teams Integration** | Not enough data | 8.5 (113 reviews) | Not enough data | 
| **Email Integration** | Not enough data | 9.1 (131 reviews) | Not enough data | 
| **Zoom Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Google Meet Integration** | Not enough data | Feature Not Available | Not enough data | 
| **Salesforce Integration** | Not enough data | 9.6 (154 reviews) | Not enough data | 

#### Branding & Customizatio

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Custom Booking Page** | Not enough data | 9.2 (143 reviews) | Not enough data | 
| **Personalized Links** | Not enough data | 9.3 (138 reviews) | Not enough data | 
| **Personalized Web Embed** | Not enough data | 9.2 (121 reviews) | Not enough data | 

#### Automatic Rules & Configurations

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Set Working Hours** | Not enough data | 9.5 (150 reviews) | Not enough data | 
| **Automatic Updates** | Not enough data | 9.5 (141 reviews) | Not enough data | 
| **Buffer Times** | Not enough data | 9.2 (138 reviews) | Not enough data | 

#### Agentic AI - Business Scheduling

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.4 (15 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 9.5 (14 reviews) | Not enough data | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 8.4/10 | 244 |

#### Customer Support

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Text** | Not enough data | Not enough data | 8.6 (202 reviews) | 
| **Speech** | Not enough data | Not enough data | 7.4 (185 reviews) | 
| **Knowledge Base** | Not enough data | Not enough data | 9.0 (214 reviews) | 

#### Automation

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 8.4 (211 reviews) | 
| **Customization** | Not enough data | Not enough data | 8.3 (208 reviews) | 
| **Intelligent Routing** | Not enough data | Not enough data | 8.5 (198 reviews) | 

#### Artificial Intelligence

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Learning** | Not enough data | Not enough data | 8.5 (201 reviews) | 
| **Language** | Not enough data | Not enough data | 8.6 (193 reviews) | 
| **Conversational AI** | Not enough data | Not enough data | 8.5 (205 reviews) | 

### Bot Platforms

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.7/10 | 52 |
| **Fin** | N/A | N/A |

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.3 (48 reviews) | Not enough data | 
| **AI Text Summarization** | Not enough data | 9.3 (47 reviews) | Not enough data | 

#### Agentic AI - Bot Platforms

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 10.0 (7 reviews) | Not enough data | 
| **Multi-step Planning** | Not enough data | 10.0 (5 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.8 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.4 (6 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.7 (6 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.2/10 | 684 |
| **Fin** | 8.6/10 | 1837 |

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | 9.1 (153 reviews) | 8.3 (297 reviews) | 
| **AI Text Summarization** | Not enough data | 9.1 (149 reviews) | 8.3 (295 reviews) | 
| **AI Text-to-Speech** | Not enough data | 8.5 (104 reviews) | Feature Not Available | 

#### Communication

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Pop-up Chat** | Not enough data | 9.7 (654 reviews) ✓ Verified | 9.2 (1445 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.4 (636 reviews) ✓ Verified | 8.9 (1454 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.7 (393 reviews) | 8.7 (1194 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.4 (487 reviews) ✓ Verified | 9.1 (1359 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 9.1 (421 reviews) ✓ Verified | 8.2 (595 reviews) | 

####  Internal Use

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Customization ** | Not enough data | 9.4 (567 reviews) ✓ Verified | 8.2 (1270 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 9.3 (520 reviews) ✓ Verified | 8.7 (1095 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 9.5 (570 reviews) ✓ Verified | 8.2 (1043 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 9.3 (528 reviews) ✓ Verified | 8.7 (1252 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 9.1 (413 reviews) ✓ Verified | 8.9 (1321 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 9.3 (511 reviews) ✓ Verified | 8.6 (1289 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 8.2/10 | 760 |

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 8.2 (95 reviews) | 

#### Self-Service Experience

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 9.0 (663 reviews) | 
| **Searchable Articles** | Not enough data | Not enough data | 8.9 (658 reviews) | 
| **Community Forums** | Not enough data | Not enough data | Feature Not Available | 
| **Mobile Optimization** | Not enough data | Not enough data | 8.2 (493 reviews) | 
| **Personalization** | Not enough data | Not enough data | 8.4 (542 reviews) | 

#### Self-Service Platform

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Branding** | Not enough data | Not enough data | 8.7 (534 reviews) | 
| **Automation** | Not enough data | Not enough data | 8.8 (545 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 8.4 (486 reviews) | 
| **Integrations** | Not enough data | Not enough data | 8.6 (527 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.4 (47 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 7.9 (47 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 7.5 (48 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 7.9 (50 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.1 (51 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 7.5 (48 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 7.6 (48 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 9.1/10 | 99 |

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Feature Not Available | 

#### Process

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Mentions** | Not enough data | Not enough data | 9.3 (89 reviews) | 
| **Tickets** | Not enough data | Not enough data | 9.0 (87 reviews) | 
| **Macros** | Not enough data | Not enough data | 9.6 (90 reviews) | 

#### Channels

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Email** | Not enough data | Not enough data | 9.4 (90 reviews) | 
| **Social** | Not enough data | Not enough data | 8.8 (88 reviews) | 
| **Live Chat** | Not enough data | Not enough data | 9.5 (92 reviews) | 
| **Phone** | Not enough data | Not enough data | 8.4 (82 reviews) | 
| **Text** | Not enough data | Not enough data | 8.8 (84 reviews) | 

#### Insight

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Surveys** | Not enough data | Not enough data | 9.1 (86 reviews) | 
| **Reporting** | Not enough data | Not enough data | 9.2 (88 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 8.8 (83 reviews) | 
| **Help Desk** | Not enough data | Not enough data | 9.3 (83 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 7.2/10 | 17 |

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.4 (17 reviews) | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.1/10 | 107 |
| **Fin** | N/A | N/A |

#### Automation

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | 9.4 (72 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.8 (56 reviews) | Not enough data | 
| **Document Processing** | Not enough data | 8.1 (50 reviews) | Not enough data | 
| **Lead Generation** | Not enough data | 9.6 (84 reviews) | Not enough data | 
| **Customer Interaction Automation** | Not enough data | 9.2 (74 reviews) | Not enough data | 

#### Autonomy

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Problem Solving** | Not enough data | 8.9 (63 reviews) | Not enough data | 
| **Task Execution** | Not enough data | 9.1 (65 reviews) | Not enough data | 
| **Adaptive Responses** | Not enough data | 9.0 (64 reviews) | Not enough data | 
| **Independent Decision Making** | Not enough data | 8.8 (62 reviews) | Not enough data | 

#### Outbound Sales

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Follow-Up Scheduling** | Not enough data | 9.3 (60 reviews) | Not enough data | 
| **Prospect Prioritization** | Not enough data | 9.0 (57 reviews) | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | 8.4 (50 reviews) | Not enough data | 
| **Personalized Outreach** | Not enough data | 9.3 (64 reviews) | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | 9.1 (56 reviews) | Not enough data | 

#### Inbound Sales

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Data Enrichment** | Not enough data | 9.0 (62 reviews) | Not enough data | 
| **Inquiry Routing** | Not enough data | 9.4 (74 reviews) | Not enough data | 
| **Feedback Collection** | Not enough data | 8.8 (56 reviews) | Not enough data | 
| **Real-Time Engagement** | Not enough data | 9.6 (84 reviews) | Not enough data | 
| **Lead Qualification** | Not enough data | 9.4 (80 reviews) | Not enough data | 

### Salesforce AppExchange Apps

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | 9.3/10 | 5 |
| **Fin** | N/A | N/A |

#### Agentic AI - Salesforce AppExchange Apps

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.3 (5 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 8.1/10 | 390 |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - Sales Performance Management

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 

#### Incentives

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Badges** | 7.5 (192 reviews) | Not enough data | Not enough data | 
| **Triggers** | 8.2 (233 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Commission Calculator** | 6.9 (164 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Leaderboards** | 8.3 (244 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Personalization

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Profiles** | 8.3 (262 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Custom Reports** | 7.8 (269 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.2 (321 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Goal Setting** | 8.1 (226 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Administrative

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Integration** | 8.7 (305 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Employee Structure** | 8.4 (257 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Behavior Monitoring** | 8.5 (263 reviews) | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.7/10 | 1562 |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (16 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.2 (18 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (17 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.4 (16 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.4 (16 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.3 (16 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 6.5 (16 reviews) | Not enough data | Not enough data | 

#### Analytics

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Open Rates** | 8.8 (1440 reviews) | Not enough data | Not enough data | 
| **Link Activity** | 8.4 (1379 reviews) | Not enough data | Not enough data | 
| **Attachment Activity** | Feature Not Available | Not enough data | Not enough data | 

#### Customizations

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Email Platform Integration** | 8.8 (1405 reviews) | Not enough data | Not enough data | 
| **Email Scheduling** | 8.9 (1432 reviews) | Not enough data | Not enough data | 
| **Notifications** | 8.5 (1404 reviews) | Not enough data | Not enough data | 
| **Email Categorization** | 8.3 (1055 reviews) | Not enough data | Not enough data | 
| **Templates** | 9.0 (1448 reviews) | Not enough data | Not enough data | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Generation** | 6.8 (162 reviews) | Not enough data | Not enough data | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.4/10 | 208 |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 6.7 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (8 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 6.4 (7 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 6.4 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.4 (7 reviews) | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Data Sourcing** | 7.7 (158 reviews) | Not enough data | Not enough data | 
| **Exporting & Sharing Data** | 7.9 (173 reviews) | Not enough data | Not enough data | 
| **Multi-Device Data Visualization** | Feature Not Available | Not enough data | Not enough data | 
| **Interactive Dashboards** | 8.1 (188 reviews) | Not enough data | Not enough data | 
| **Data Segmentation** | 7.6 (167 reviews) | Not enough data | Not enough data | 

#### Predictive Analytics

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Lead Scoring** | 7.3 (140 reviews) | Not enough data | Not enough data | 
| **Opportunity Scoring** | 7.4 (135 reviews) | Not enough data | Not enough data | 
| **Risk Analysis** | 7.0 (125 reviews) | Not enough data | Not enough data | 
| **Live Forecasting** | 7.3 (133 reviews) | Not enough data | Not enough data | 

#### Sales Management

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Live Pipeline Management** | 7.9 (147 reviews) | Not enough data | Not enough data | 
| **Sales Gamification** | Feature Not Available | Not enough data | Not enough data | 
| **Account-Based Analytics** | 7.8 (162 reviews) | Not enough data | Not enough data | 
| **Activity Tracking** | 8.8 (188 reviews) | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.7/10 | 1306 |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.2 (10 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 5.5 (10 reviews) | Not enough data | Not enough data | 

#### Calling

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Record Calls** | 8.5 (813 reviews) | Not enough data | Not enough data | 
| **Generate Location** | 7.9 (906 reviews) | Not enough data | Not enough data | 
| **Call Types** | 8.4 (1032 reviews) | Not enough data | Not enough data | 
| **Click-to-Call** | 8.8 (1089 reviews) | Not enough data | Not enough data | 
| **Auto Dialer** | 5.8 (15 reviews) | Not enough data | Not enough data | 

#### Contacts

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Personalization** | 8.6 (1145 reviews) | Not enough data | Not enough data | 
| **Information Locater** | 8.0 (984 reviews) | Not enough data | Not enough data | 
| **Record Prospect Data** | 8.4 (1066 reviews) | Not enough data | Not enough data | 

#### Insights

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Notes** | 8.3 (1093 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Daily Summary** | 8.4 (1052 reviews) | Not enough data | Not enough data | 
| **Automated Voicemails** | 7.7 (593 reviews) | Not enough data | Not enough data | 
| **Automated Emails** | 9.1 (1191 reviews) | Not enough data | Not enough data | 
| **Sorts Prospects** | 8.1 (1035 reviews) | Not enough data | Not enough data | 
| **Automated Note Taking** | 6.9 (14 reviews) | Not enough data | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 8.1/10 | 251 |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

#### Training

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Knowledge Base** | 8.3 (197 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Coaching Materials** | 8.2 (196 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Playbook Creation** | 8.2 (179 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Video Record** | 8.0 (142 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Feedback

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Review** | 8.3 (165 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Scorecard** | 8.1 (162 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Coaching Card** | 8.1 (141 reviews) | Not enough data | Not enough data | 
| **Leaderboard** | 8.3 (174 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Real-Time Updates** | 8.4 (192 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Notifications** | 8.3 (191 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | Not enough data | 

#### Generative AI

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **AI Text Summarization** | 6.7 (21 reviews) | Not enough data | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | Not enough data | 

### Conversational Interface Agents

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Natural Language Interaction - Conversational Interface Agents 

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Natural Language Query Understanding** | Not enough data | Not enough data | Not enough data | 
| **Multi-Turn Conversation Management** | Not enough data | Not enough data | Not enough data | 
| **Voice & Text Interface Support** | Not enough data | Not enough data | Not enough data | 

#### Intent & Action Handling - Conversational Interface Agents 

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Data Retrieval from Connected Systems** | Not enough data | Not enough data | Not enough data | 
| **Intent Recognition & Mapping** | Not enough data | Not enough data | Not enough data | 
| **Action & Workflow Triggering** | Not enough data | Not enough data | Not enough data | 

#### Context & Personalization - Conversational Interface Agents 

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Conversation Context Persistence** | Not enough data | Not enough data | Not enough data | 
| **User Identity & Permission Awareness** | Not enough data | Not enough data | Not enough data | 

#### Enterprise Integration & Deployment - Conversational Interface Agents 

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Enterprise Application Integrations** | Not enough data | Not enough data | Not enough data | 
| **Security & Access Controls** | Not enough data | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | 7.9/10 | 271 |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 7.9 (197 reviews) | 
| **Contextual Response Generation** | Not enough data | Not enough data | 7.9 (205 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 7.8 (167 reviews) | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 8.5 (195 reviews) | 
| **Multilingual Support** | Not enough data | Not enough data | 8.0 (161 reviews) | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 7.5 (158 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.9 (161 reviews) | 
| **Escalation Handling** | Not enough data | Not enough data | 7.9 (175 reviews) | 
| **Workflow Optimization** | Not enough data | Not enough data | 8.6 (203 reviews) | 

#### Automation

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 8.4 (201 reviews) | 
| **Feedback Collection** | Not enough data | Not enough data | 7.9 (165 reviews) | 
| **Document Processing** | Not enough data | Not enough data | 7.2 (156 reviews) | 

#### Autonomy

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 7.6 (162 reviews) | 
| **Adaptive Responses** | Not enough data | Not enough data | 7.7 (165 reviews) | 
| **Task Execution** | Not enough data | Not enough data | 7.3 (163 reviews) | 
| **Problem Solving** | Not enough data | Not enough data | 7.7 (166 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **Qualified** | N/A | N/A |
| **Fin** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Outreach (11):** [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms)

**Unique to Qualified (11):** [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Business Scheduling Software](https://www.g2.com/categories/business-scheduling), [Buyer Intent Data Providers](https://www.g2.com/categories/buyer-intent-data-providers), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Bot Platforms](https://www.g2.com/categories/bot-platforms), [Online Appointment Scheduling Software](https://www.g2.com/categories/online-appointment-scheduling), [Live Chat Software](https://www.g2.com/categories/live-chat), [Salesforce AppExchange Apps](https://www.g2.com/categories/salesforce-appexchange-apps), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations)

**Unique to Fin (15):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Conversational Interface Agents Software](https://www.g2.com/categories/conversational-interface-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Outreach | Qualified | Fin | 
|---|---|---|---|
| **Small-Business** | 18.5% | 9.5% | 58.3% | 
| **Mid-Market** | 59.6% | 69.8% | 37.3% | 
| **Enterprise** | 21.8% | 20.7% | 4.4% | 

### By Industry

#### Outreach

- **Computer Software:** 36.9%
- **Information Technology and Services:** 18.2%
- **Marketing and Advertising:** 7.2%
- **Internet:** 6.3%
- **Financial Services:** 3.1%
- **Telecommunications:** 2.4%
- **Computer & Network Security:** 2.1%
- **Human Resources:** 1.9%
- **E-Learning:** 1.6%
- **Staffing and Recruiting:** 1.1%
- **Other:** 19.2%

#### Qualified

- **Computer Software:** 44.1%
- **Information Technology and Services:** 18.7%
- **Computer & Network Security:** 4.1%
- **Marketing and Advertising:** 4.0%
- **Financial Services:** 3.3%
- **Human Resources:** 2.0%
- **Telecommunications:** 1.9%
- **Hospital & Health Care:** 1.9%
- **Staffing and Recruiting:** 1.7%
- **Internet:** 0.9%
- **Other:** 17.4%

#### Fin

- **Computer Software:** 26.6%
- **Information Technology and Services:** 13.2%
- **Financial Services:** 7.2%
- **Internet:** 4.9%
- **Marketing and Advertising:** 4.7%
- **Consumer Services:** 4.3%
- **Education Management:** 2.0%
- **Health, Wellness and Fitness:** 1.5%
- **Hospital & Health Care:** 1.4%
- **E-Learning:** 1.3%
- **Other:** 33.0%

---
## Alternatives

### Alternatives to Outreach

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25816 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5604 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9661 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13827 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6658 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (575 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)

### Alternatives to Qualified

- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Chili Piper](https://www.g2.com/products/chili-piper/reviews) — 4.6/5 stars (736 reviews)
- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [6sense Revenue Marketing](https://www.g2.com/products/6sense-revenue-marketing/reviews) — 4.3/5 stars (1432 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13827 reviews)
- [Customers.ai](https://www.g2.com/products/customers-ai/reviews) — 4.8/5 stars (429 reviews)
- [FreshChat](https://www.g2.com/products/freshworks-freshchat/reviews) — 4.4/5 stars (499 reviews)
- [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) — 4.5/5 stars (9099 reviews)

### Alternatives to Fin

- [Tidio](https://www.g2.com/products/tidio/reviews) — 4.6/5 stars (1906 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6948 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3749 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Gorgias](https://www.g2.com/products/gorgias/reviews) — 4.6/5 stars (560 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7341 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews)

---
## Top Discussions

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

### Qualified

- Title: [What's the most creative experience you've created?](https://www.g2.com/discussions/what-s-the-most-creative-experience-you-ve-created) — 1 comment
  > **Top comment:** "Saying hello to competitors when they are on our site 😝"

### Fin

- Title: [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) — 3 comments
  > **Top comment:** "for sending emails to our correspondents and monitoring our calls"
- Title: [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) — 2 comments
  > **Top comment:** "Yes."
- Title: [How do I change notification sound? Can I integrate with Google translate?](https://www.g2.com/discussions/50203-how-do-i-change-notification-sound-can-i-integrate-with-google-translate) — 2 comments, 1 upvote
  > **Top comment:** "You can use the lang feature. It is easier to use."
- Title: [¿What is the best economic model in order to use Intercom?](https://www.g2.com/discussions/what-is-the-best-economic-model-in-order-to-use-intercom) — 2 comments, 1 upvote
  > **Top comment:** "Plus is $39/seat (User) per month.
Its enough to get started"
- Title: [While interaction can be audio visual emojies be developed](https://www.g2.com/discussions/15032-while-interaction-can-be-audio-visual-emojies-be-developed) — 2 comments, 2 upvotes
  > **Top comment:** "I do not think they have developed Intercom that far yet, though it would be great."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/outreach-vs-qualified-vs-fin)