# Outreach vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Outreach excels in managing sales sequences and multi-channel cadences, with users highlighting its ability to automate email follow-ups and organize daily call tasks effectively. This feature is particularly beneficial for teams looking to streamline their outreach efforts.
- **Users say** that monday CRM stands out for its user-friendly interface and flexibility, making it easy to customize pipelines and workflows without extensive technical knowledge. This intuitive design helps users manage projects and track their status efficiently.
- **Reviewers mention** that Outreach's reporting features are a significant advantage, allowing managers to quickly pull data and coach their teams effectively. This capability is crucial for organizations that rely on data-driven decision-making.
- **According to verified reviews** , monday CRM is praised for its visual layout, which simplifies project management and enhances user experience. Users appreciate how easy it is to navigate and utilize the platform for various business needs.
- **G2 reviewers highlight** that while Outreach has strong sales engagement tools, it may face challenges in meeting specific workflow needs for some users, as configuration can be complex. This aspect may require additional time and effort during implementation.
- **Users report** that monday CRM's integration capabilities and automation features help streamline campaigns and workflows, making it a solid choice for businesses looking to enhance productivity through AI-driven solutions.



| | Outreach | monday CRM | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 3,573 | 1,305 | 
| **Largest Market Segment** | Mid-Market (59.6% of reviews) | Small-Business (77.9% of reviews) | 
| **Entry Level Price** | Contact Us | $12.00 Per Month | 

---
## Top Pros & Cons

### Outreach

Pros:
- Ease of Use (80 reviews)
- Automation (49 reviews)

Cons:
- Missing Features (32 reviews)
- Learning Curve (23 reviews)

### monday CRM

Pros:
- Ease of Use (190 reviews)
- Integrations (107 reviews)

Cons:
- Missing Features (78 reviews)
- Learning Curve (76 reviews)

---
## Ratings Comparison
| Rating | Outreach | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 8.7 (2703 reviews) | 8.5 (923 reviews) | 
  | **Ease of Use** | 8.3 (2720 reviews) | 8.8 (986 reviews) | 
  | **Ease of Setup** | 7.7 (880 reviews) | 8.5 (768 reviews) | 
  | **Ease of Admin** | 7.8 (775 reviews) | 8.8 (496 reviews) | 
  | **Quality of Support** | 8.3 (2449 reviews) | 8.4 (812 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (761 reviews) | 8.9 (486 reviews) | 
  | **Product Direction (% positive)** | 8.4 (2530 reviews) | 9.2 (876 reviews) | 

---
## Pricing

### Outreach

#### Entry-Level Pricing

Plan: Future Outreach Customers

Price: Contact Us

Key Features:
- Sales engagement
- Opportuntity management
- Mutual success plans

[Learn more about Outreach](https://www.g2.com/products/outreach/reviews)

#### Free Trial

No

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **monday CRM** | 7.9/10 | 828 |

#### Sales Force Automation

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Contact & Account Management** | Not enough data | 8.6 (583 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | Not enough data | 7.9 (474 reviews) | 
| **Opportunity & Pipeline Mgmt.** | Not enough data | 8.7 (587 reviews) | 
| **Task / Activity Management** | Not enough data | 8.8 (634 reviews) | 
| **Territory & Quota Management** | Not enough data | 7.6 (444 reviews) | 
| **Desktop Integration** | Not enough data | 8.3 (502 reviews) | 
| **Product & Price List Management** | Not enough data | 7.7 (449 reviews) | 
| **Quote & Order Management** | Not enough data | 7.6 (452 reviews) | 
| **Customer Contract Management** | Not enough data | 7.9 (481 reviews) | 

#### Marketing Automation

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Email Marketing** | Not enough data | 7.5 (469 reviews) | 
| **Campaign Management** | Not enough data | 7.7 (466 reviews) | 
| **Lead Management** | Not enough data | 8.6 (556 reviews) | 
| **Marketing ROI Analytics** | Not enough data | 7.5 (438 reviews) | 

#### Customer Support

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Case Management** | Not enough data | 8.2 (473 reviews) | 
| **Customer Support Portal** | Not enough data | 7.8 (410 reviews) | 
| **Knowledge Base** | Not enough data | 8.2 (437 reviews) | 
| **Call Center Features** | Not enough data | 7.0 (393 reviews) | 
| **Support Analytics** | Not enough data | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Reporting** | Not enough data | 8.2 (530 reviews) | 
| **Dashboards** | Not enough data | 8.7 (590 reviews) | 
| **Forecasting** | Not enough data | 7.9 (469 reviews) | 

#### Mobile & Social

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | Not enough data | 8.0 (408 reviews) | 
| **Social Network Integration** | Not enough data | 7.3 (345 reviews) | 
| **Mobile User Support** | Not enough data | 7.7 (475 reviews) | 

#### Platform

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Customization** | Not enough data | 8.8 (554 reviews) | 
| **Workflow Capability** | Not enough data | 8.7 (550 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (527 reviews) | 
| **Internationalization** | Not enough data | 8.1 (442 reviews) | 
| **Sandbox / Test Environments** | Not enough data | 7.6 (389 reviews) | 
| **Document & Content Mgmt.** | Not enough data | 8.0 (478 reviews) | 
| **Performance and Reliability** | Not enough data | 8.4 (528 reviews) | 
| **Output Document Generation** | Not enough data | 7.8 (441 reviews) | 

#### Integration

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 8.2 (469 reviews) | 
| **Integration APIs** | Not enough data | 7.9 (428 reviews) | 
| **Breadth of Partner Applications** | Not enough data | 8.0 (422 reviews) | 

#### Generative AI

| Feature | Outreach | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (320 reviews) | 

#### Agentic AI - CRM

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.3 (64 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (62 reviews) | 
| **Cross-system Integration** | Not enough data | 7.6 (63 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (61 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (61 reviews) | 
| **Proactive Assistance** | Not enough data | 7.3 (62 reviews) | 
| **Decision Making** | Not enough data | 7.1 (61 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.7/10 | 48 |
| **monday CRM** | N/A | N/A |

#### Lead Facilitation

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Customer-facing Chatbot** | Feature Not Available | Not enough data | 
| **Lead Qualification** | 7.5 (34 reviews) | Not enough data | 
| **Lead Follow-up** | 8.1 (36 reviews) | Not enough data | 
| **Meeting Scheduling ** | 8.1 (38 reviews) | Not enough data | 

#### Organization

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Opportunity and Pipeline Management ** | 7.9 (33 reviews) | Not enough data | 
| **Data Entry** | 8.0 (35 reviews) | Not enough data | 
| **Integrations / APIs** | 8.1 (33 reviews) | Not enough data | 

#### Performance Analysis

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Coaching ** | 7.4 (38 reviews) | Not enough data | 
| **Peformance Tracking** | 8.3 (41 reviews) | Not enough data | 

#### Sales Analysis

| Feature | Outreach | monday CRM | 
|---|---|---|
| **ROI Forecasting ** | 7.3 (37 reviews) | Not enough data | 
| **Sales Forecasting ** | 7.8 (38 reviews) | Not enough data | 

#### Generative AI

| Feature | Outreach | monday CRM | 
|---|---|---|
| **AI Text Generation** | 7.8 (26 reviews) | Not enough data | 
| **AI Text Summarization** | 7.6 (24 reviews) | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | 6.3 (5 reviews) | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.7/10 | 1146 |
| **monday CRM** | N/A | N/A |

#### Integrated Workflows

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Task Management** | 8.8 (1019 reviews) ✓ Verified | Not enough data | 
| **Email Tracking/Automation** | 9.1 (1073 reviews) ✓ Verified | Not enough data | 
| **Calls and Voice** | 8.4 (881 reviews) ✓ Verified | Not enough data | 
| **Other Outreach Options ** | 8.2 (801 reviews) ✓ Verified | Not enough data | 
| **CRM Integration** | 8.5 (1019 reviews) ✓ Verified | Not enough data | 
| **Calendar** | 8.6 (401 reviews) | Not enough data | 
| **Shared Records** | 8.2 (348 reviews) | Not enough data | 

#### Repeatability and Reportability

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Content Management** | 8.3 (864 reviews) ✓ Verified | Not enough data | 
| **Workflow Management** | 8.6 (968 reviews) ✓ Verified | Not enough data | 
| **Workflow Performance** | 8.5 (933 reviews) ✓ Verified | Not enough data | 
| **Sales Coaching and Insights** | 7.8 (771 reviews) ✓ Verified | Not enough data | 
| **Gamification** | 7.0 (314 reviews) | Not enough data | 

#### AI and Automation

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Lead Prioritization** | 7.8 (343 reviews) | Not enough data | 
| **Lead Scoring** | 7.3 (308 reviews) | Not enough data | 
| **Best Time of Day Scheduling** | 7.7 (346 reviews) | Not enough data | 
| **Buyer Intelligence** | 7.3 (299 reviews) | Not enough data | 
| **Machine Learning** | 7.0 (292 reviews) | Not enough data | 

#### Generative AI

| Feature | Outreach | monday CRM | 
|---|---|---|
| **AI Text Generation** | 6.7 (138 reviews) | Not enough data | 

#### Agentic AI - Sales Engagement

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.4 (26 reviews) | Not enough data | 
| **Multi-step Planning** | 7.2 (26 reviews) | Not enough data | 
| **Cross-system Integration** | 7.6 (26 reviews) | Not enough data | 
| **Adaptive Learning** | 6.3 (26 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.7 (26 reviews) | Not enough data | 
| **Proactive Assistance** | 6.8 (26 reviews) | Not enough data | 
| **Decision Making** | 6.9 (25 reviews) | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 6.7/10 | 181 |
| **monday CRM** | N/A | N/A |

#### Call Analytics

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Call Recording** | 8.3 (128 reviews) | Not enough data | 
| **Machine Learning** | 7.8 (108 reviews) | Not enough data | 
| **Call Analysis** | 8.0 (115 reviews) | Not enough data | 
| **Lead Qualification** | Feature Not Available | Not enough data | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Customer Scoring** | Feature Not Available | Not enough data | 
| **Speech-to-Text** | 7.7 (95 reviews) | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Outreach | monday CRM | 
|---|---|---|
| **AI Text Summarization** | 7.5 (40 reviews) | Not enough data | 

#### Agentic AI - Conversation Intelligence

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (7 reviews) | Not enough data | 
| **Multi-step Planning** | 6.4 (7 reviews) | Not enough data | 
| **Cross-system Integration** | 6.0 (7 reviews) | Not enough data | 
| **Adaptive Learning** | 5.7 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 5.5 (7 reviews) | Not enough data | 
| **Decision Making** | 6.0 (7 reviews) | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.9/10 | 109 |
| **monday CRM** | N/A | N/A |

#### Revenue Sourcing and Forecasting

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Revenue History** | 7.4 (51 reviews) | Not enough data | 
| **Pipeline Management** | 7.9 (60 reviews) | Not enough data | 
| **Dashboard Analytics** | 8.3 (79 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.1 (53 reviews) | Not enough data | 
| **Data Segmentation** | 7.9 (59 reviews) | Not enough data | 
| **Predictive Forecasting** | 8.0 (21 reviews) | Not enough data | 
| **Revenue Operations Cadence** | 8.0 (22 reviews) | Not enough data | 

#### CRM Data Enrichment

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Calendar Sync** | 8.7 (92 reviews) | Not enough data | 
| **Email Activity Capture** | 8.7 (101 reviews) | Not enough data | 
| **Conversation Intelligence** | 8.2 (74 reviews) | Not enough data | 
| **Marketing Leads** | Feature Not Available | Not enough data | 
| **Contact Capture** | 8.2 (22 reviews) | Not enough data | 

#### Account Management

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Nonengaged Accounts** | 7.8 (69 reviews) | Not enough data | 
| **Account optimization** | 7.8 (70 reviews) | Not enough data | 
| **Historical Patterns** | 8.0 (70 reviews) | Not enough data | 
| **Rep Performance** | 8.5 (81 reviews) | Not enough data | 
| **Account Engagement** | 7.8 (24 reviews) | Not enough data | 
| **Historical Win/Loss Patterns** | 8.1 (21 reviews) | Not enough data | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SDRs

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Automation

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Problem Solving** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Independent Decision Making** | Not enough data | Not enough data | 

#### Outbound Sales

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Follow-Up Scheduling** | Not enough data | Not enough data | 
| **Prospect Prioritization** | Not enough data | Not enough data | 
| **Multichannel Campaign Execution** | Not enough data | Not enough data | 
| **Personalized Outreach** | Not enough data | Not enough data | 
| **Outreach Performance Analytics** | Not enough data | Not enough data | 

#### Inbound Sales

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Data Enrichment** | Not enough data | Not enough data | 
| **Inquiry Routing** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Real-Time Engagement** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 8.1/10 | 390 |
| **monday CRM** | 7.8/10 | 295 |

#### Agentic AI - Sales Performance Management

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Badges** | 7.5 (192 reviews) | 7.3 (216 reviews) | 
| **Triggers** | 8.2 (233 reviews) ✓ Verified | 7.7 (232 reviews) | 
| **Commission Calculator** | 6.9 (164 reviews) ✓ Verified | 7.5 (210 reviews) | 
| **Leaderboards** | 8.3 (244 reviews) ✓ Verified | 7.8 (222 reviews) | 

#### Personalization

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Profiles** | 8.3 (262 reviews) ✓ Verified | 8.2 (259 reviews) | 
| **Custom Reports** | 7.8 (269 reviews) ✓ Verified | 8.2 (246 reviews) | 
| **Dashboards** | 8.2 (321 reviews) ✓ Verified | 8.9 (276 reviews) | 
| **Goal Setting** | 8.1 (226 reviews) ✓ Verified | 8.6 (247 reviews) | 

#### Administrative

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Integration** | 8.7 (305 reviews) ✓ Verified | 8.1 (254 reviews) | 
| **Employee Structure** | 8.4 (257 reviews) ✓ Verified | 8.2 (247 reviews) | 
| **Behavior Monitoring** | 8.5 (263 reviews) | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.7/10 | 1562 |
| **monday CRM** | 7.6/10 | 206 |

#### Agentic AI - Email Tracking

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 7.3 (16 reviews) | 7.4 (24 reviews) | 
| **Multi-step Planning** | 7.2 (18 reviews) | 7.6 (24 reviews) | 
| **Cross-system Integration** | 7.9 (17 reviews) | 7.6 (24 reviews) | 
| **Adaptive Learning** | 6.4 (16 reviews) | 7.0 (24 reviews) | 
| **Natural Language Interaction** | 6.4 (16 reviews) | 6.9 (24 reviews) | 
| **Proactive Assistance** | 6.3 (16 reviews) | 6.9 (24 reviews) | 
| **Decision Making** | 6.5 (16 reviews) | 7.3 (24 reviews) | 

#### Analytics

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Open Rates** | 8.8 (1440 reviews) | 8.1 (167 reviews) | 
| **Link Activity** | 8.4 (1379 reviews) | 7.9 (143 reviews) | 

#### Customizations

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Email Platform Integration** | 8.8 (1405 reviews) | 8.1 (187 reviews) | 
| **Email Scheduling** | 8.9 (1432 reviews) | 8.2 (94 reviews) | 
| **Notifications** | 8.5 (1404 reviews) | 8.5 (191 reviews) | 
| **Email Categorization** | 8.3 (1055 reviews) | 7.9 (88 reviews) | 
| **Templates** | 9.0 (1448 reviews) | 8.2 (185 reviews) | 

#### Generative AI

| Feature | Outreach | monday CRM | 
|---|---|---|
| **AI Text Generation** | 6.8 (162 reviews) | 7.4 (132 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.4/10 | 208 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 6.7 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 7.9 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 6.4 (7 reviews) | Not enough data | 
| **Natural Language Interaction** | 6.4 (7 reviews) | Not enough data | 
| **Proactive Assistance** | 6.4 (7 reviews) | Not enough data | 

#### Data Sourcing

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Data Sourcing** | 7.7 (157 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 7.9 (173 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | Feature Not Available | Not enough data | 
| **Interactive Dashboards** | 8.1 (187 reviews) | Not enough data | 
| **Data Segmentation** | 7.6 (167 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Lead Scoring** | 7.3 (140 reviews) | Not enough data | 
| **Opportunity Scoring** | 7.4 (134 reviews) | Not enough data | 
| **Risk Analysis** | 7.0 (125 reviews) | Not enough data | 
| **Live Forecasting** | 7.3 (133 reviews) | Not enough data | 

#### Sales Management

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Live Pipeline Management** | 7.9 (147 reviews) | Not enough data | 
| **Sales Gamification** | Feature Not Available | Not enough data | 
| **Account-Based Analytics** | 7.8 (162 reviews) | Not enough data | 
| **Activity Tracking** | 8.8 (188 reviews) | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 7.7/10 | 1306 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 5.2 (10 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.5 (10 reviews) | Not enough data | 

#### Calling

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Record Calls** | 8.5 (813 reviews) | Not enough data | 
| **Generate Location** | 7.9 (906 reviews) | Not enough data | 
| **Call Types** | 8.4 (1032 reviews) | Not enough data | 
| **Click-to-Call** | 8.8 (1089 reviews) | Not enough data | 
| **Auto Dialer** | 5.8 (15 reviews) | Not enough data | 

#### Contacts

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Personalization** | 8.6 (1145 reviews) | Not enough data | 
| **Information Locater** | 8.0 (984 reviews) | Not enough data | 
| **Record Prospect Data** | 8.4 (1066 reviews) | Not enough data | 

#### Insights

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Notes** | 8.3 (1093 reviews) ✓ Verified | Not enough data | 
| **Daily Summary** | 8.4 (1052 reviews) | Not enough data | 
| **Automated Voicemails** | 7.7 (593 reviews) | Not enough data | 
| **Automated Emails** | 9.1 (1191 reviews) | Not enough data | 
| **Sorts Prospects** | 8.1 (1035 reviews) | Not enough data | 
| **Automated Note Taking** | 6.9 (14 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | 8.1/10 | 251 |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Knowledge Base** | 8.3 (197 reviews) ✓ Verified | Not enough data | 
| **Coaching Materials** | 8.2 (196 reviews) ✓ Verified | Not enough data | 
| **Playbook Creation** | 8.2 (179 reviews) ✓ Verified | Not enough data | 
| **Video Record** | 8.0 (142 reviews) ✓ Verified | Not enough data | 

#### Feedback

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Review** | 8.3 (165 reviews) ✓ Verified | Not enough data | 
| **Scorecard** | 8.1 (162 reviews) ✓ Verified | Not enough data | 
| **Coaching Card** | 8.1 (141 reviews) | Not enough data | 
| **Leaderboard** | 8.3 (174 reviews) ✓ Verified | Not enough data | 
| **Real-Time Updates** | 8.4 (192 reviews) ✓ Verified | Not enough data | 
| **Notifications** | 8.3 (191 reviews) ✓ Verified | Not enough data | 
| **Competition** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Outreach | monday CRM | 
|---|---|---|
| **AI Text Summarization** | 6.7 (21 reviews) | Not enough data | 

### Revenue AI Platforms

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Revenue AI Platforms

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 

#### Platform - Revenue AI Platforms

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Conversation Intelligence** | Not enough data | Not enough data | 
| **Predictive Forecasting** | Not enough data | Not enough data | 
| **CRM Data Enrichment** | Not enough data | Not enough data | 
| **Actionable Insights** | Not enough data | Not enough data | 
| **Risk Flagging** | Not enough data | Not enough data | 
| **Workflow Orchestration** | Not enough data | Not enough data | 
| **Sales Coaching** | Not enough data | Not enough data | 
| **Pipeline & Deal Management** | Not enough data | Not enough data | 
| **Customer Data Capture** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Outreach** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Outreach | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Email Tracking Software](https://www.g2.com/categories/email-tracking)

**Unique to Outreach (9):** [Revenue AI Platforms](https://www.g2.com/categories/revenue-ai-platforms), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [AI SDRs Software](https://www.g2.com/categories/ai-sdrs), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics)

**Unique to monday CRM (1):** [CRM Software](https://www.g2.com/categories/crm)


---
## Reviewer Demographics

### By Company Size

| Segment | Outreach | monday CRM | 
|---|---|---|
| **Small-Business** | 18.6% | 77.9% | 
| **Mid-Market** | 59.6% | 19.1% | 
| **Enterprise** | 21.8% | 2.9% | 

### By Industry

#### Outreach

- **Computer Software:** 36.9%
- **Information Technology and Services:** 18.2%
- **Marketing and Advertising:** 7.2%
- **Internet:** 6.3%
- **Financial Services:** 3.1%
- **Telecommunications:** 2.4%
- **Computer & Network Security:** 2.1%
- **Human Resources:** 1.9%
- **E-Learning:** 1.6%
- **Staffing and Recruiting:** 1.1%
- **Other:** 19.2%

#### monday CRM

- **Marketing and Advertising:** 12.3%
- **Information Technology and Services:** 7.6%
- **Construction:** 4.6%
- **Computer Software:** 4.4%
- **Real Estate:** 3.6%
- **Financial Services:** 3.4%
- **Non-Profit Organization Management:** 2.9%
- **Consulting:** 2.9%
- **Hospital & Health Care:** 2.6%
- **Management Consulting:** 2.5%
- **Other:** 53.1%

---
## Alternatives

### Alternatives to Outreach

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5609 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9690 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews)
- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6678 reviews)
- [Revenue.io](https://www.g2.com/products/revenue-io/reviews) — 4.7/5 stars (578 reviews)
- [Backstory](https://www.g2.com/products/people-ai-backstory/reviews) — 4.5/5 stars (630 reviews)
- [InsideSales](https://www.g2.com/products/insidesales/reviews) — 4.5/5 stars (618 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13867 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3090 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (846 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1158 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2046 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14709 reviews)

---
## Top Discussions

### Outreach

- Title: [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) — 2 comments, 1 upvote
  > **Top comment:** "ring central"
- Title: [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) — 2 comments, 1 upvote
  > **Top comment:** "Definitely...tons of features for SD...email tracking, templates, sequences, etc"
- Title: [What are the other best ways  Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) — 2 comments, 2 upvotes
  > **Top comment:** "We also used it for hiring workflow."
- Title: [What is the best way to log follow ups?](https://www.g2.com/discussions/what-is-the-best-way-to-log-follow-ups) — 2 comments, 1 upvote
  > **Top comment:** "When I engage a customer, either email or call, I put them into a follow up sequence, typically that has 3 steps, call > email > call to make sure we keep..."
- Title: [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) — 2 comments, 2 upvotes
  > **Top comment:** "Outreach has built-in integration with outlook, there for the usage of Outreach increased on our end. It now facilitates the way we manage playbooks and our..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/outreach-vs-monday-crm)