Compare Otter.ai and Zoom Workplace 
At a Glance
Market Segments
Small-Business (73.4% of reviews)
Small-Business (51.0% of reviews)
Entry-Level Pricing
Free 1 User
Free
Otter.ai
Star Rating
(465)4.4 out of 5
Market Segments
Small-Business (73.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansZoom Workplace
Star Rating
(55,997)4.5 out of 5
Market Segments
Small-Business (51.0% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoom Workplace excels in user experience, with many praising its intuitive interface and features like meeting recording and AI note-taking, which allow users to focus on discussions rather than jotting down notes. One user highlighted, "It’s easy to connect for virtual work setup... you can record the meeting, there is an option to AI to take the notes in meetings."
- Users say that Otter.ai is particularly strong in automated transcription, making it a favorite for those who need to capture conversations without manual note-taking. A user mentioned, "Otter.ai automatically transcribes meetings and conversations, saving me hours of note-taking every week," showcasing its efficiency in summarizing discussions.
- Reviewers mention that Zoom Workplace offers a more comprehensive set of features for business communication, including seamless calendar integration that allows users to create events with Zoom links directly. This feature enhances productivity, as noted by a user who appreciated the convenience of the Zoom add-on.
- According to verified reviews, while Otter.ai shines in highlighting key points and sharing transcripts, some users feel it lacks the broader functionality that Zoom Workplace provides for team collaboration. One user noted the ability to "highlight key points, add comments, and easily share transcripts," but others seek more integrated communication tools.
- Users report that both platforms are easy to set up, but Zoom Workplace edges out with a slightly higher rating in ease of use and administration. Reviewers appreciate how user-friendly Zoom is, stating, "It’s very user-friendly and convenient to operate, and the metrics are easy to understand."
- Reviewers highlight that while Otter.ai has strong features for note summarization, Zoom Workplace's overall performance in AI meeting assistance is superior, as reflected in its higher G2 Score. Users have noted that Zoom's smart summaries and real-time transcription capabilities significantly enhance meeting productivity.
Pricing
Entry-Level Pricing
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Zoom Workplace
Basic
Free
- Meetings: up to 40 minutes per meeting
- Number of meetings: Unlimited
- 100 Attendees per meeting
Free Trial
Otter.ai
Free Trial is available
Zoom Workplace
Free Trial is available
Ratings
Meets Requirements
8.8
390
9.2
42,531
Ease of Use
9.0
395
9.1
42,679
Ease of Setup
9.0
289
9.1
13,801
Ease of Admin
8.6
93
9.0
12,351
Quality of Support
8.4
251
8.7
31,428
Has the product been a good partner in doing business?
8.5
86
9.1
11,533
Product Direction (% positive)
8.9
378
8.4
40,011
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Not enough data
Organization
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Not enough data
Performance Analysis
6.6
68
Not enough data
6.8
67
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
61
Not enough data
8.6
60
Not enough data
Agentic AI - AI Sales Assistant
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Content Sharing
Not enough data
9.0
6581
|
Verified
Not enough data
9.1
6781
|
Verified
Not enough data
8.8
6024
|
Verified
Collaboration
Not enough data
8.6
5130
|
Verified
Not enough data
9.1
6772
|
Verified
Not enough data
9.0
6519
|
Verified
Not enough data
8.7
4988
|
Verified
Not enough data
9.3
7124
|
Verified
Functionality
Not enough data
8.5
5079
|
Verified
Not enough data
9.0
6335
|
Verified
Not enough data
8.7
4829
|
Verified
Agentic AI - Virtual Classroom
Not enough data
8.0
108
Business Instant Messaging
Feature Not Available
8.6
506
8.9
11
8.7
522
8.2
11
8.5
503
Business Instant Messaging
Feature Not Available
9.0
516
Feature Not Available
9.2
529
Business Instant Messaging
8.2
11
8.9
503
8.3
12
8.9
510
8.5
11
8.5
503
Generative AI - Business Instant Messaging
9.3
5
8.5
177
AI - Business Instant Messaging
9.7
5
8.4
173
9.7
5
8.4
174
8.7
5
8.3
171
9.0
5
8.3
171
Agentic AI - Business Instant Messaging
Not enough data
7.7
83
Not enough data
7.6
78
Call Analytics
8.7
89
Not enough data
8.3
88
Not enough data
8.5
86
Not enough data
7.5
22
Not enough data
Artificial Intelligence - Conversation Intelligence
7.7
74
Not enough data
8.7
83
Not enough data
Not enough data
Not enough data
Generative AI
8.7
79
Not enough data
Agentic AI - Conversation Intelligence
8.2
23
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.3
22
Not enough data
8.2
22
Not enough data
7.7
22
Not enough data
Grammar
Not enough data
8.9
74
Not enough data
8.6
74
Not enough data
9.0
75
Formatting
Not enough data
8.7
72
Not enough data
8.4
70
Not enough data
8.5
72
Content
Not enough data
8.7
71
Not enough data
8.5
71
Not enough data
8.6
70
Product Type
Not enough data
8.9
70
Not enough data
8.8
69
Generative AI
Not enough data
8.8
67
Not enough data
9.0
71
Design Tools
Not enough data
8.6
295
Not enough data
8.5
289
Not enough data
8.2
280
Not enough data
8.3
282
Not enough data
8.6
286
Communication Tools
Not enough data
8.7
288
Not enough data
8.9
293
Integrations
Not enough data
8.2
276
Not enough data
8.7
286
Software Offering
Not enough data
8.5
283
Not enough data
9.3
292
Not enough data
8.9
286
Agentic AI - Collaborative Whiteboard
Not enough data
7.9
78
Not enough data
7.9
79
Not enough data
7.8
77
Presenter Tools
Not enough data
9.0
16929
Not enough data
8.6
12637
|
Verified
Not enough data
8.7
13569
|
Verified
Not enough data
8.9
17375
|
Verified
Conferencing Options
Not enough data
9.1
19393
|
Verified
Not enough data
9.2
19547
|
Verified
Not enough data
9.3
21539
|
Verified
Application Tools
Not enough data
8.9
16007
|
Verified
Not enough data
9.1
19233
|
Verified
Not enough data
8.8
16120
|
Verified
Agentic AI - Screen Sharing
Not enough data
7.5
239
Platform Basics
Not enough data
9.1
413
Not enough data
9.1
413
Not enough data
7.8
381
Platform Content
Not enough data
8.1
378
Not enough data
7.8
375
Not enough data
9.0
402
Platform Additional Functionality
Not enough data
8.5
401
Not enough data
8.1
378
Agentic AI - Screen and Video Capture
Not enough data
7.5
136
Inbox Tools
Not enough data
8.1
101
Not enough data
8.2
103
Not enough data
8.7
104
Not enough data
8.7
104
Coordination Tools
Not enough data
8.8
112
Not enough data
8.8
105
Not enough data
8.5
104
Software Options
Not enough data
9.1
103
Not enough data
8.9
103
Email Client - Agentic AI
Not enough data
7.6
52
Not enough data
7.9
52
Platform Basics
Not enough data
8.8
64
Not enough data
8.2
60
Not enough data
8.7
39
Not enough data
8.7
41
Not enough data
8.3
40
Not enough data
8.1
41
Not enough data
8.3
42
Platform Data
Not enough data
8.1
61
Not enough data
8.4
59
Not enough data
8.3
60
Not enough data
8.5
62
Platform Interoperability
Not enough data
8.7
65
Not enough data
8.3
61
Platform Additional Functionality
Not enough data
8.6
60
Additional Functionality - Visitor Management
Not enough data
8.1
35
Not enough data
8.0
35
Not enough data
8.6
37
Not enough data
7.8
37
Agentic AI - Visitor Management
Not enough data
7.8
27
Platform Basics
Not enough data
8.6
25
Not enough data
8.8
26
Not enough data
8.6
28
Platform Content
Not enough data
8.5
25
Not enough data
7.9
25
Platform Interoperability
Not enough data
8.5
27
Platform Additional Functionality
Not enough data
8.3
28
Not enough data
8.0
27
Not enough data
8.4
24
Agentic AI - Digital Signage
Not enough data
6.5
8
Voice
8.5
184
Not enough data
8.0
197
Not enough data
Transcription
7.7
192
Not enough data
8.7
179
Not enough data
7.9
157
Not enough data
7.3
159
Not enough data
Editing
8.1
171
Not enough data
Feature Not Available
Not enough data
7.9
176
Not enough data
Feature Not Available
Not enough data
Integration
7.9
156
Not enough data
7.6
52
Not enough data
8.3
168
Not enough data
7.8
149
Not enough data
8.0
159
Not enough data
Agentic AI - Transcription
8.4
50
Not enough data
8.2
49
Not enough data
7.9
48
Not enough data
Collaboration Tools
Not enough data
9.2
30732
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.1
14774
|
Verified
Not enough data
9.1
14805
|
Verified
Meeting Coordination
Not enough data
8.9
28119
|
Verified
Not enough data
9.0
27192
|
Verified
Not enough data
8.9
27454
|
Verified
Not enough data
9.0
15206
|
Verified
Software Type
Not enough data
8.9
26504
|
Verified
Not enough data
8.8
13930
|
Verified
Not enough data
9.2
15854
|
Verified
Agentic AI - Video Conferencing
Not enough data
7.7
429
Not enough data
7.7
431
Not enough data
7.8
416
Calendar View
Not enough data
8.3
394
Not enough data
8.5
402
Shared Calendar
Not enough data
8.5
387
Not enough data
8.3
390
Accessibility
Not enough data
8.2
384
Not enough data
8.0
382
Integration
Not enough data
8.3
379
Not enough data
8.2
383
Not enough data
8.5
383
Notifications
Not enough data
8.3
384
Not enough data
7.9
380
Generative AI
Not enough data
7.4
301
Not enough data
7.5
308
Not enough data
7.6
311
Agentic AI - Calendar
Not enough data
7.7
120
Design
Not enough data
9.2
43
Not enough data
9.3
43
Not enough data
9.3
43
Collaboration
Not enough data
9.4
46
Not enough data
9.3
45
File Types
Not enough data
9.0
42
Not enough data
9.1
42
Not enough data
8.9
42
Edit & Revise
Not enough data
9.1
44
Not enough data
9.0
42
Not enough data
9.2
42
Integrate & Embed
Not enough data
9.3
47
Not enough data
9.1
43
Not enough data
9.3
45
Operating System
Not enough data
9.4
45
Not enough data
9.1
45
Not enough data
8.9
41
Generative AI
Not enough data
9.1
41
Not enough data
9.2
42
Not enough data
9.2
41
Not enough data
9.4
40
Not enough data
9.0
41
Agentic AI - Document Creation
Not enough data
9.3
23
Integrations
Not enough data
7.7
644
Not enough data
8.6
671
Not enough data
8.9
672
Not enough data
7.7
636
Not enough data
7.6
631
Branding & Customizatio
Not enough data
8.1
643
Not enough data
8.5
657
Not enough data
8.1
631
Automatic Rules & Configurations
Not enough data
8.4
640
Not enough data
8.5
653
Not enough data
8.4
654
Agentic AI - Business Scheduling
Not enough data
7.4
164
Not enough data
7.5
166
Seating Options
Not enough data
8.4
19
Not enough data
8.1
19
Not enough data
8.6
19
Not enough data
8.9
19
Tech Stack
Not enough data
8.5
21
Not enough data
8.8
20
Not enough data
9.2
22
Not enough data
8.5
19
Generative AI
Not enough data
7.6
19
Not enough data
7.5
19
Not enough data
7.2
19
Not enough data
7.5
19
Meeting Prep - AI Meeting Assistants
Feature Not Available
8.4
119
Feature Not Available
8.8
127
Feature Not Available
8.5
125
Meeting Automation - AI Meeting Assistants
9.0
192
9.0
148
7.9
182
8.7
123
8.4
180
8.7
126
Meeting Insights - AI Meeting Assistants
8.0
170
8.2
122
7.8
171
8.4
121
8.7
183
9.1
137
Accessibility - AI Meeting Assistants
Feature Not Available
8.3
120
8.7
178
8.6
126
Feature Not Available
8.3
115
Agentic AI - AI Meeting Assistants
8.3
84
7.8
76
7.9
83
7.9
77
7.9
86
8.0
76
8.0
83
8.0
78
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
8.6
18
Not enough data
7.6
17
Not enough data
8.6
18
Not enough data
8.9
17
Not enough data
Performance Optimization - Voice Recognition
7.9
18
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Not enough data
Security & Compliance - Voice Recognition
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
Advanced AI & Biometric Features - Voice Recognition
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Not enough data
Agentic AI - Voice Recognition
8.4
15
Not enough data
Agentic AI - Note-Taking Software
9.0
28
Not enough data
Agentic AI - Productivity Bots
Not enough data
8.2
11
Not enough data
8.2
11
Not enough data
8.5
11
Not enough data
8.2
11
Agentic AI - UCaaS Platforms
Not enough data
7.8
9
Not enough data
8.0
9
Not enough data
8.3
9
Not enough data
8.8
10
Extensions
Not enough data
8.9
1484
|
Verified
Not enough data
8.8
1461
|
Verified
Not enough data
8.7
1369
Features
Not enough data
8.8
1379
|
Verified
Not enough data
8.7
1333
Not enough data
8.9
1772
|
Verified
Not enough data
9.2
2017
|
Verified
Not enough data
9.3
2097
|
Verified
Not enough data
8.8
1599
|
Verified
Action Item Detection - AI Note-taking Software
8.5
63
Not enough data
8.9
64
Not enough data
Automatic Transcription - AI Note-taking Software
8.7
67
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.3
61
Not enough data
Language & Accent Support - AI Note-taking Software
7.6
62
Not enough data
Multi-Platform Integration - AI Note-taking Software
7.8
63
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.1
59
Not enough data
Searchable Note Archives - AI Note-taking Software
8.2
64
Not enough data
Speaker Identification - AI Note-taking Software
7.9
65
Not enough data
Categories
Categories
Shared Categories
Otter.ai and Zoom Workplace are categorized as Business Instant Messaging and AI Meeting Assistants
Unique Categories
Otter.ai is categorized as Transcription, AI Note-Taking Software, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, and Voice Recognition
Zoom Workplace is categorized as UCaaS Platforms, Business Scheduling, Desk Booking, Email Client, Screen Sharing, Collaborative Whiteboard, AI Writing Assistant, Visitor Management, Digital Signage, Document Creation, Screen and Video Capture, Calendar, Video Conferencing, Virtual Classroom, and Productivity Bots
Reviews
Reviewers' Company Size
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Workplace
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.2%
Computer Software
11.0%
Information Technology and Services
7.5%
Consulting
6.8%
Higher Education
4.8%
Other
58.7%
Information Technology and Services
8.9%
Computer Software
8.3%
Marketing and Advertising
5.7%
Education Management
5.5%
Higher Education
4.7%
Other
66.9%
Discussions
What is Otter.ai used for?
2 Comments
AN
TranscriptionRead more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
How do you rate zoom for companies, what advantages does it offer?
48 Comments
MC
Zoom is very good. I use it in teaching my classes because of the control it gives the host. Google Meet is a close second for me. Zoom allows you to use...Read more
What does Zoom do?
28 Comments
DB
A unified communications platform that works as a soft phone and video conference tool both in desktop and mobile devices. Easy to use, integrated with all...Read more
What software do I need for zoom?
26 Comments
DK
You need zoom app which you can download free for mobile or pc . that's all.Read more
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