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# Otter.ai vs Supernormal Comparison - What are their main differences?

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Otter.aiSupernormal[+ Add Product](#)

Reviews

**Otter.ai** [

4.4/5(505)

](https://www.g2.com/products/otter-ai/reviews#reviews)

**Supernormal** [

4.6/5(34)

](https://www.g2.com/products/supernormal/reviews#reviews)

Pricing

**Otter.ai**
Free Trial

**Free** 1 User · Basic

**Supernormal**
 **Free** Per Month · Free

**Pricing Insights**
from reviews

Time to Implement

**Otter.ai**
\<1 month

Based on 24 responses

**Supernormal**
Not enough reviews yet

Return on Investment

**Otter.ai**
7 months

Based on 22 responses

**Supernormal**
Not enough reviews yet

Perceived Cost

**Otter.ai**
$$$$$

**Supernormal**
Not enough reviews yet

Average Discount

**Otter.ai**
6%

**Supernormal**
Not enough reviews yet

Pros & Cons

**Otter.ai**
[
Ease of Use (145)
](https://www.g2.com/products/otter-ai/reviews?filters%5Bsentiment_snippet%5D=1799363&qs=pros-and-cons#reviews)[
Helpful (123)
](https://www.g2.com/products/otter-ai/reviews?filters%5Bsentiment_snippet%5D=1798534&qs=pros-and-cons#reviews)[
Recording Issues (66)
](https://www.g2.com/products/otter-ai/reviews?filters%5Bsentiment_snippet%5D=1795218&qs=pros-and-cons#reviews)[
Accuracy Issues (55)
](https://www.g2.com/products/otter-ai/reviews?filters%5Bsentiment_snippet%5D=1796267&qs=pros-and-cons#reviews)

**Supernormal**
[
File Sharing (2)
](https://www.g2.com/products/supernormal/reviews?filters%5Bsentiment_snippet%5D=1983676&qs=pros-and-cons#reviews)[
Team Collaboration (2)
](https://www.g2.com/products/supernormal/reviews?filters%5Bsentiment_snippet%5D=1731820&qs=pros-and-cons#reviews)[
Integration Issues (2)
](https://www.g2.com/products/supernormal/reviews?filters%5Bsentiment_snippet%5D=2197885&qs=pros-and-cons#reviews)[
Missing Features (2)
](https://www.g2.com/products/supernormal/reviews?filters%5Bsentiment_snippet%5D=2197911&qs=pros-and-cons#reviews)

Integrations

**Otter.ai**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fc8badc9729846eda58f936bcfe9b05e/asana-for-gmail-for-g-suite.jpg "Product Avatar Image")

Asana for Gmail for G Suite

](https://www.g2.com/products/asana-for-gmail-for-g-suite/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d009860c5af90d7a83f058354e4da23b/browse-ai.png "Product Avatar Image")

Browse AI

](https://www.g2.com/products/browse-ai/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c4cea305272e01c609da9349efe4aba2/canvas-lms.png "Product Avatar Image")

Canvas LMS

](https://www.g2.com/products/canvas-lms/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8ca32094bd1088d41b714a1f9cea2371/e4dc6da0-2c7a-4b0d-a107-6c04f068d78f.png "Product Avatar Image")

Clean Inbox for Gmail™

](https://www.g2.com/products/clean-inbox-for-gmail/reviews)[
View all
](https://www.g2.com/products/otter-ai/integrations)

**Supernormal**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[
View all
](https://www.g2.com/products/supernormal/integrations)

Screenshots

**Otter.ai**
 ![Otter.ai screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1348752/Screenshot-2023-11-22-at-4.09.24-PM.png)

**Supernormal**
 ![Supernormal screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1657068/Feature-1-from-SN-Website-Assets.jpg)

Ratings

Meets Requirements

**Otter.ai**

8.8

8.8416

**Supernormal**

8.8

8.827

Ease of Use

**Otter.ai**

9.0

9.0423

**Supernormal**

9.0

9.028

Ease of Setup

**Otter.ai**

9.0

9.0315

**Supernormal**

9.2

9.222

Ease of Admin

**Otter.ai**

8.6

8.692

**Supernormal**

9.4

9.46

Quality of Support

**Otter.ai**

8.4

8.4268

**Supernormal**

9.4

9.424

Has the product been a good partner in doing business?

**Otter.ai**

8.5

8.585

**Supernormal**

8.9

8.96

Product Direction (% positive)

**Otter.ai**

8.9

8.9401

**Supernormal**

9.1

9.127

Features

AI Meeting Assistants[Hide 35 FeaturesShow 35 Features](javascript:void(0);)

8.5

225

Not enough data

Third-Party Integrations

Third-Party Integrations

Not enough data

Not enough data

Agenda Management

Agenda Management

Not enough data

Not enough data

Speech Recognition

Speech Recognition

Not enough data

Not enough data

Scheduling

Scheduling

Not enough data

Not enough data

Video Conferencing

Video Conferencing

Not enough data

Not enough data

Decision Support

Decision Support

Not enough data

Not enough data

Accessibility Compliance (WCAG)

Accessibility Compliance (WCAG)

Not enough data

Not enough data

Real-Time Language Translation

Real-Time Language Translation

Not enough data

Not enough data

Autonomous Task Execution

Autonomous Task Execution

Not enough data

Not enough data

Meeting Notes

Meeting Notes

Not enough data

Not enough data

Action Management

Action Management

Not enough data

Not enough data

Sentiment Analysis

Sentiment Analysis

Not enough data

Not enough data

Call Transcription

Call Transcription

Not enough data

Not enough data

Recording

Recording

Not enough data

Not enough data

Transcript Search & Annotation

Transcript Search & Annotation

Not enough data

Not enough data

Action Item Tracking

Action Item Tracking

Not enough data

Not enough data

Meeting Prep - AI Meeting Assistants

Agenda Management

Feature Not Available

Not enough data

Virtual Meeting Hosting

Feature Not Available

Not enough data

Automated Scheduling

Feature Not Available

Not enough data

Meeting Automation - AI Meeting Assistants

Automated Note-Taking

9.1(won by default)

215

Not enough data

Voice Recognition

7.9(won by default)

198

Not enough data

Action Item Tracking

8.5(won by default)

186

Not enough data

Meeting Insights - AI Meeting Assistants

Sentiment Analysis

8.0(won by default)

170

Not enough data

Personalization

7.8(won by default)

171

Not enough data

Smart Summaries

8.8(won by default)

195

Not enough data

Accessibility - AI Meeting Assistants

Real-Time Transcription

8.7(won by default)

194

Not enough data

Language Translation

Feature Not Available

Not enough data

Accessibility Guidelines Compliance

Feature Not Available

Not enough data

Agentic AI - AI Meeting Assistants

Autonomous Task Execution

8.3(won by default)

85

Not enough data

Multi-step Planning

7.9(won by default)

84

Not enough data

Cross-system Integration

7.9(won by default)

89

Not enough data

Decision Making

8.1(won by default)

84

Not enough data

Meeting Capture & Retention - AI Meeting Assistants

Meeting Moments Management

9.3(won by default)

7

Not enough data

Audio or Video Recording

10.0(won by default)

6

Not enough data

Bot Presence

Not enough data

Not enough data

AI Sales Assistant[Hide 60 FeaturesShow 60 Features](javascript:void(0);)

7.9

73

Not enough data

Lead Facilitation

Lead Qualification

6.1(won by default)

67

Not enough data

Meeting Scheduling 

6.8(won by default)

16

Not enough data

Customer-facing Chatbot

Feature Not Available

Not enough data

Lead Follow-up

Feature Not Available

Not enough data

Organization

Data Entry

8.4(won by default)

67

Not enough data

Integrations / APIs

7.6(won by default)

17

Not enough data

Opportunity and Pipeline Management 

Feature Not Available

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Call Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Lead Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Sales Activity Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Performance Analysis

Coaching 

6.6(won by default)

68

Not enough data

Peformance Tracking

6.8(won by default)

67

Not enough data

Email Tracking

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Sales Analysis

ROI Forecasting 

Feature Not Available

Not enough data

Sales Forecasting 

Feature Not Available

Not enough data

Generative AI

AI Text Generation

8.1(won by default)

61

Not enough data

AI Text Summarization

8.6(won by default)

60

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - AI Sales Assistant

Autonomous Task Execution

8.6(won by default)

6

Not enough data

Multi-step Planning

8.6(won by default)

6

Not enough data

Cross-system Integration

8.9(won by default)

6

Not enough data

Adaptive Learning

8.6(won by default)

6

Not enough data

Natural Language Interaction

8.3(won by default)

6

Not enough data

Proactive Assistance

8.3(won by default)

6

Not enough data

Decision Making

8.6(won by default)

6

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Additional Functionality

Email Response Control

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

AI Writing Assistant

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sales Automation

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Lead Scoring

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

SMS Messaging

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Lead Engagement

Not enough data

Not enough data

Customer Database

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Omnichannel Outreach

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Business Instant Messaging[Hide 69 FeaturesShow 69 Features](javascript:void(0);)

8.9

13

Not enough data

Business Instant Messaging

Notifications

8.9(won by default)

11

Not enough data

Search

8.3(won by default)

12

Not enough data

File Sharing

Feature Not Available

Not enough data

Screen Sharing

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Business Instant Messaging 

Audio Conferencing

Feature Not Available

Not enough data

Video Conferencing

Feature Not Available

Not enough data

Two-Way Audio & Video

Not enough data

Not enough data

Conferencing

Not enough data

Not enough data

Business Instant Messaging

Mobile Application

8.3(won by default)

12

Not enough data

Web Application

8.3(won by default)

12

Not enough data

Third-Party Integrations

8.5(won by default)

11

Not enough data

Active Directory Integration

Not enough data

Not enough data

Generative AI - Business Instant Messaging

Text Summarization

9.4(won by default)

6

Not enough data

AI - Business Instant Messaging

AI Powered Search

9.7(won by default)

5

Not enough data

Smart Notifications

9.7(won by default)

5

Not enough data

AI Powered Language Translation

8.7(won by default)

5

Not enough data

Content Generation

9.0(won by default)

5

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Business Instant Messaging

Cross-system Integration

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Group Messaging

Not enough data

Not enough data

Bulk Send

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Rich Text Editor

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Transcripts/Chat History

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Message Recall

Not enough data

Not enough data

Canned Responses

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Workflow Configuration

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Read Receipts

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Chat

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Broadcast Messaging

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

One-to-One Messaging

Not enough data

Not enough data

Event Calendar

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Employee Photos

Not enough data

Not enough data

Mobile Alerts

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Blogs

Not enough data

Not enough data

Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);)

8.3

97

Not enough data

Call Analytics

Call Recording

8.8(won by default)

91

Not enough data

Machine Learning

8.3(won by default)

89

Not enough data

Call Analysis

8.5(won by default)

87

Not enough data

Lead Qualification

7.6(won by default)

23

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Artificial Intelligence - Conversation Intelligence

Customer Scoring

7.7(won by default)

75

Not enough data

Speech-to-Text

8.8(won by default)

85

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Generative AI

AI Text Summarization

8.7(won by default)

81

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Conversation Intelligence

Autonomous Task Execution

8.3(won by default)

24

Not enough data

Multi-step Planning

8.3(won by default)

24

Not enough data

Cross-system Integration

8.1(won by default)

24

Not enough data

Adaptive Learning

8.4(won by default)

24

Not enough data

Natural Language Interaction

8.3(won by default)

23

Not enough data

Proactive Assistance

8.3(won by default)

23

Not enough data

Decision Making

7.8(won by default)

23

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Forecasting

Not enough data

Not enough data

Additional Functionality

Performance Metrics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

For Contact Centers

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Playbooks

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Text Mining

Not enough data

Not enough data

Trend/Problem Indicators

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Recommendations

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Compliance Tracking

Not enough data

Not enough data

API

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Transcription[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

8.1

215

Not enough data

Voice

Dictation

8.5(won by default)

187

Not enough data

Accuracy

8.1(won by default)

203

Not enough data

Transcription

Speaker Identification

7.7(won by default)

197

Not enough data

Timecode Management

8.7(won by default)

181

Not enough data

Closed Captioning

7.9(won by default)

159

Not enough data

Custom Dictionary

7.4(won by default)

163

Not enough data

Full Text Search

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

User Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Meeting Management

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Editing

Collaboration

8.1(won by default)

174

Not enough data

Synchronous Editing

7.9(won by default)

181

Not enough data

Spell Check and Punctuation

Feature Not Available

Not enough data

Translation

Feature Not Available

Not enough data

Integration

Data Security

8.0(won by default)

158

Not enough data

API

7.6(won by default)

54

Not enough data

Voice Files

8.4(won by default)

171

Not enough data

Live Captioning

7.8(won by default)

152

Not enough data

Integrates With Existing Applications

8.1(won by default)

164

Not enough data

Real-Time Data

Not enough data

Not enough data

Agentic AI - Transcription

Autonomous Task Execution

8.5(won by default)

53

Not enough data

Cross-system Integration

8.3(won by default)

51

Not enough data

Decision Making

8.0(won by default)

49

Not enough data

Third-Party Integrations

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Additional Functionality

Part of Speech Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Subtitles/Closed Captions

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Time Stamps

Not enough data

Not enough data

Custom Fonts

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Caption Service

Not enough data

Not enough data

Media Upload

Not enough data

Not enough data

Text Overlay

Not enough data

Not enough data

Keyword Search

Not enough data

Not enough data

Full Text Extraction

Not enough data

Not enough data

Multiple File Format Support

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Preview Functionality

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Live Streaming Production

Not enough data

Not enough data

Timecoding

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Historical Reporting

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Data Synchronization

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Automatic Formatting

Not enough data

Not enough data

Multiple Format Support

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Projections

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

For Manual Transcription

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Audio/video file upload

Not enough data

Not enough data

Playback Controls

Not enough data

Not enough data

Chat Transcript

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multimedia Support

Not enough data

Not enough data

Automatic Transcription Services

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

On-Demand Recording

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Lead Capture

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Voice Recognition[Hide 59 FeaturesShow 59 Features](javascript:void(0);)

8.5

24

Not enough data

Deployment & Integration - Voice Recognition

Installation & setup Ease

8.8(won by default)

20

Not enough data

Developer API & SDK

7.7(won by default)

18

Not enough data

Software Integration

8.8(won by default)

20

Not enough data

Multi-Device Support

9.0(won by default)

19

Not enough data

Multiple Format Support

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Performance Optimization - Voice Recognition

Accuracy in Noisy Settings

8.0(won by default)

19

Not enough data

High-Volume Scalability

8.7(won by default)

17

Not enough data

Environmental Noise Adaptation

8.1(won by default)

18

Not enough data

Multilingual Voice Recognition

8.1(won by default)

16

Not enough data

Low-Latency Processing

8.5(won by default)

16

Not enough data

Security & Compliance - Voice Recognition

Liveness Detection

8.8(won by default)

17

Not enough data

Regulatory Compliance

8.6(won by default)

16

Not enough data

Secure Communication Channels

8.6(won by default)

16

Not enough data

Advanced AI & Biometric Features - Voice Recognition

Voice-Based Authentication

7.8(won by default)

16

Not enough data

Machine Learning & Adaptive Speech Recognition

8.3(won by default)

17

Not enough data

Speaker Differentiation

8.2(won by default)

17

Not enough data

Sentiment & Tone Analysis

7.4(won by default)

17

Not enough data

Concatenated Speech

Not enough data

Not enough data

Speech-to-Text Analysis

Not enough data

Not enough data

Agentic AI - Voice Recognition

Natural Language Interaction

8.4(won by default)

16

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

Document Review

Not enough data

Not enough data

API

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Audio Capture

Not enough data

Not enough data

Automatic Transcription

Not enough data

Not enough data

Call Reporting

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Text Editing

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

IVR

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Video Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Customizable Macros

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Automatic Formatting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Note-Taking Software[Hide 34 FeaturesShow 34 Features](javascript:void(0);)

9.0

30

Not enough data

Agentic AI - Note-Taking Software

Autonomous Task Execution

9.0(won by default)

29

Not enough data

Additional Functionality

@mentions

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Meeting Notes

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Wiki

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Calendar/Reminder System

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Notes Management

Not enough data

Not enough data

Calendar Sync

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Multi-Device Support

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Templates

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Content Scan

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Full Text Search

Not enough data

Not enough data

Task Tagging

Not enough data

Not enough data

Handwriting Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

AI Note-Taking Software[Hide 9 FeaturesShow 9 Features](javascript:void(0);)

8.2

76

Not enough data

Action Item Detection - AI Note-taking Software

Action Item extraction

8.5(won by default)

65

Not enough data

Summary Generation

8.9(won by default)

66

Not enough data

Automatic Transcription - AI Note-taking Software

Speech-to-text Transcription

8.8(won by default)

70

Not enough data

Collaboration & Sharing - AI Note-taking Software

Team-based Access

8.3(won by default)

62

Not enough data

Language & Accent Support - AI Note-taking Software

Multi-Language and Accent Support

7.7(won by default)

63

Not enough data

Multi-Platform Integration - AI Note-taking Software

Integrations

7.8(won by default)

65

Not enough data

Privacy & Security Controls - AI Note-taking Software

Access Control

8.1(won by default)

60

Not enough data

Searchable Note Archives - AI Note-taking Software

Semantic Search

8.2(won by default)

65

Not enough data

Speaker Identification - AI Note-taking Software

Speaker Recognition

7.9(won by default)

66

Not enough data

Show 5 feature categories with incomplete data

Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Tagging

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

For eCommerce

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Machine Learning

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

For Sales Teams/Organizations

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Deep Learning[Hide 49 FeaturesShow 49 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

No-Code

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Quality Control

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Model Training

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Profiling

Not enough data

Not enough data

Visualization

Not enough data

Not enough data

Data Capture and Transfer

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Image Recognition

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Neural Network Modeling

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Synchronous Learning

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Data Transformation

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Troubleshooting

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Asynchronous Learning

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

API

Not enough data

Not enough data

Artificial Neural Networks

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

ML Algorithm Library

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Self-paced Learning

Not enough data

Not enough data

Data Extraction

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Continuous Delivery

Not enough data

Not enough data

Document Classification

Not enough data

Not enough data

Image Analysis

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

AI Agents For Business Operations[Hide 76 FeaturesShow 76 Features](javascript:void(0);)

Not enough data

Not enough data

Responses

Personalization

Not enough data

Not enough data

Route To Human

Not enough data

Not enough data

Natural Language Understanding (NLU)

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Automation - AI Agents

Sales Follow-Up

Not enough data

Not enough data

Customer Interaction Automation

Not enough data

Not enough data

Lead Generation

Not enough data

Not enough data

Document Processing

Not enough data

Not enough data

Feedback Collection

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Simulation and Scenario Generation

Not enough data

Not enough data

Platform

Conversation Editor

Not enough data

Not enough data

Integration

Not enough data

Not enough data

Human-In-The-Loop

Not enough data

Not enough data

Drag & Drop Editor

Not enough data

Not enough data

Human-in-the-loop (HITL)

Not enough data

Not enough data

Autonomy - AI Agents

Independent Decision Making

Not enough data

Not enough data

Adaptive Responses

Not enough data

Not enough data

Task Execution

Not enough data

Not enough data

Problem Solving

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Additional Functionality

Agent Collaboration

Not enough data

Not enough data

Data Governance

Not enough data

Not enough data

Prompt Engineering

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

For No-Code Development

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Dynamic Modeling

Not enough data

Not enough data

API

Not enough data

Not enough data

Memory Management

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Scalability

Not enough data

Not enough data

Cost Management

Not enough data

Not enough data

Scheduling

Not enough data

Not enough data

Natural Language Interface

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple LLM Models

Not enough data

Not enough data

Integration Management

Not enough data

Not enough data

Customizable Frameworks

Not enough data

Not enough data

Pre-built Templates

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Intent Recognition

Not enough data

Not enough data

Contextual Guidance

Not enough data

Not enough data

Rules-Based Workflow

Not enough data

Not enough data

Attended Automation

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

For Sales/Marketing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Business Process Automation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Deep Learning

Not enough data

Not enough data

Code-free Development

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Transfers/Routing

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Virtual Personal Assistant (VPA)

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Speech Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Configurable Workflow

Not enough data

Not enough data

Unattended Automation

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Proactive Error Detection

Not enough data

Not enough data

AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - AI Agents

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg "Otter.ai")](https://www.g2.com/products/otter-ai/reviews)

Otter.ai

Small-Business(50 or fewer emp.)

73.0%

Mid-Market(51-1000 emp.)

20.7%

Enterprise(\> 1000 emp.)

6.3%

[![Supernormal](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1a71a62daa6b520b5289cec2440ce816/supernormal.png "Supernormal")](https://www.g2.com/products/supernormal/reviews)

Supernormal

Small-Business(50 or fewer emp.)

35.3%

Mid-Market(51-1000 emp.)

55.9%

Enterprise(\> 1000 emp.)

8.8%

Small-Business

(50 or fewer emp.)

73.0%

35.3%

Mid-Market

(51-1000 emp.)

20.7%

55.9%

Enterprise

(\> 1000 emp.)

6.3%

8.8%

Reviewers' Industry

[![Otter.ai](https://images.g2crowd.com/uploads/product/hd_favicon/e2c6ddc2cf31eda4e6b99b9b3f133287/otter-ai.svg "Otter.ai")](https://www.g2.com/products/otter-ai/reviews)
Otter.ai

Computer Software

11.1%

Marketing and Advertising

10.7%

Information Technology and Services

7.5%

Consulting

6.8%

Financial Services

4.7%

Other

59.2%

[![Supernormal](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_1a71a62daa6b520b5289cec2440ce816/supernormal.png "Supernormal")](https://www.g2.com/products/supernormal/reviews)
Supernormal

Information Technology and Services

20.6%

Computer Software

14.7%

Accounting

5.9%

Education Management

5.9%

Financial Services

5.9%

Other

47.1%

Alternatives

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[
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