Compare Otter.ai and Supernormal 
At a Glance
Market Segments
Small-Business (73.3% of reviews)
Mid-Market (47.4% of reviews)
Entry-Level Pricing
Free 1 User
No pricing available
Otter.ai
Star Rating
(464)4.4 out of 5
Market Segments
Small-Business (73.3% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansSupernormal
Star Rating
(19)4.4 out of 5
Market Segments
Mid-Market (47.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SupernormalSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Otter.ai excels in providing comprehensive meeting summaries, which include action items and key dates. Users appreciate its ability to silently join meetings and act as a reliable backup for audio recording and transcription, making it a valuable tool for those who want to ensure they don't miss important information.
- Users say Supernormal shines with its accurate transcription capabilities, even in multiple languages like Portuguese. Reviewers highlight how it automatically organizes meeting notes by topic, which significantly streamlines the process of preparing post-meeting documentation and summaries.
- According to verified reviews, Otter.ai has a larger user base and more recent activity, which suggests a higher level of ongoing support and feature updates. With 25 recent reviews compared to Supernormal's zero, users may find Otter.ai to be a more reliable choice for current needs.
- Reviewers mention that Supernormal performs exceptionally well in capturing notes during meetings, providing a crisp format with clearly defined action items. This feature has been particularly praised in Scrum and team meetings, indicating its effectiveness in collaborative environments.
- G2 reviewers highlight that while both products have similar ease of use ratings, Otter.ai's transcription can sometimes struggle with technical terms, especially in specialized fields like medicine. Users have noted that this limitation can affect its overall utility in certain contexts.
- Users express a preference for Supernormal's task assignment features, which allow it to create to-do lists and assign tasks to meeting participants. This functionality has led some users to feel that Supernormal offers better value, especially since it is free, compared to their previous experiences with paid services like Otter.ai.
Pricing
Entry-Level Pricing
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Supernormal
No pricing availableFree Trial
Otter.ai
Free Trial is available
Supernormal
No trial information availableRatings
Meets Requirements
8.7
389
8.6
13
Ease of Use
9.0
394
9.0
13
Ease of Setup
9.0
288
9.0
7
Ease of Admin
8.6
93
9.4
6
Quality of Support
8.4
251
9.3
12
Has the product been a good partner in doing business?
8.5
86
8.9
6
Product Direction (% positive)
8.9
377
8.1
12
Features by Category
Lead Facilitation
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Not enough data
Organization
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Not enough data
Performance Analysis
6.6
68
Not enough data
6.8
67
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
61
Not enough data
8.6
60
Not enough data
Agentic AI - AI Sales Assistant
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Not enough data
Generative AI - Business Instant Messaging
9.3
5
Not enough data
AI - Business Instant Messaging
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.7
89
Not enough data
8.3
88
Not enough data
8.5
86
Not enough data
7.5
22
Not enough data
Artificial Intelligence - Conversation Intelligence
7.7
74
Not enough data
8.7
83
Not enough data
Not enough data
Not enough data
Generative AI
8.7
79
Not enough data
Agentic AI - Conversation Intelligence
8.2
23
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.3
22
Not enough data
8.2
22
Not enough data
7.7
22
Not enough data
Voice
8.5
184
Not enough data
8.0
197
Not enough data
Transcription
7.7
192
Not enough data
8.7
179
Not enough data
7.9
157
Not enough data
7.3
159
Not enough data
Editing
8.1
171
Not enough data
Feature Not Available
Not enough data
7.9
176
Not enough data
Feature Not Available
Not enough data
Integration
7.9
156
Not enough data
7.6
52
Not enough data
8.3
168
Not enough data
7.8
149
Not enough data
8.0
159
Not enough data
Agentic AI - Transcription
8.4
50
Not enough data
8.2
49
Not enough data
7.9
48
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
9.0
191
Not enough data
7.9
181
Not enough data
8.4
179
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
169
Not enough data
7.8
171
Not enough data
8.7
182
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
8.7
178
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Meeting Assistants
8.3
84
Not enough data
7.9
83
Not enough data
7.9
86
Not enough data
8.0
83
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
8.6
18
Not enough data
7.6
17
Not enough data
8.6
18
Not enough data
8.9
17
Not enough data
Performance Optimization - Voice Recognition
7.9
18
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Not enough data
Security & Compliance - Voice Recognition
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
Advanced AI & Biometric Features - Voice Recognition
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Not enough data
Agentic AI - Voice Recognition
8.4
15
Not enough data
Agentic AI - Note-Taking Software
9.0
28
Not enough data
Action Item Detection - AI Note-taking Software
8.5
63
Not enough data
8.9
64
Not enough data
Automatic Transcription - AI Note-taking Software
8.7
67
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.3
61
Not enough data
Language & Accent Support - AI Note-taking Software
7.6
62
Not enough data
Multi-Platform Integration - AI Note-taking Software
7.8
63
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.1
59
Not enough data
Searchable Note Archives - AI Note-taking Software
8.2
64
Not enough data
Speaker Identification - AI Note-taking Software
7.9
65
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Otter.ai and Supernormal are categorized as AI Meeting Assistants
Unique Categories
Otter.ai is categorized as Transcription, AI Note-Taking Software, Business Instant Messaging, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, and Voice Recognition
Supernormal is categorized as AI Agents For Business Operations
Reviews
Reviewers' Company Size
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Supernormal
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.2%
Computer Software
11.0%
Information Technology and Services
7.6%
Consulting
6.9%
Higher Education
4.8%
Other
58.6%
Information Technology and Services
31.6%
Insurance
10.5%
Financial Services
10.5%
Computer Software
10.5%
Management Consulting
5.3%
Other
31.6%
Discussions
What is Otter.ai used for?
2 Comments
AN
TranscriptionRead more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
Supernormal has no discussions with answers
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