# Otter.ai, Spiky vs Substrata Comparison

| | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.9 out of 5 | 4.9 out of 5 | 
| **Total Reviews** | 492 | 118 | 1,095 | 
| **Largest Market Segment** | Small-Business (73.2% of reviews) | Small-Business (65.0% of reviews) | Small-Business (44.8% of reviews) | 
| **Entry Level Price** | Free 1 User | Free Trial 10 meetings per user Per Month | Starting at $50.00 1 User Per Month | 

---
## Top Pros & Cons

### Otter.ai

Pros:
- Ease of Use (145 reviews)
- Helpful (123 reviews)

Cons:
- Recording Issues (66 reviews)
- Accuracy Issues (55 reviews)

### Spiky

Pros:
- Accuracy (13 reviews)
- Helpful (10 reviews)

Cons:
- Accuracy Issues (2 reviews)
- AI Inaccuracy (2 reviews)

### Substrata

Pros:
- Accuracy (535 reviews)
- Helpful (441 reviews)

Cons:
- Learning Curve (307 reviews)
- Limited Customization (147 reviews)

---
## Ratings Comparison
| Rating | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
  | **Meets Requirements** | 8.8 (409 reviews) | 9.7 (91 reviews) | 9.7 (1050 reviews) | 
  | **Ease of Use** | 9.0 (416 reviews) | 9.7 (103 reviews) | 9.8 (1083 reviews) | 
  | **Ease of Setup** | 9.0 (308 reviews) | 9.8 (69 reviews) | 9.8 (1029 reviews) | 
  | **Ease of Admin** | 8.6 (92 reviews) | 9.5 (29 reviews) | 9.8 (70 reviews) | 
  | **Quality of Support** | 8.4 (261 reviews) | 9.9 (90 reviews) | 9.7 (1049 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (85 reviews) | 10.0 (29 reviews) | 9.7 (68 reviews) | 
  | **Product Direction (% positive)** | 8.9 (394 reviews) | 9.9 (89 reviews) | 8.6 (1037 reviews) | 

---
## Pricing

### Otter.ai

#### Entry-Level Pricing

Plan: Basic

Price: Free 1 User

Description: For those who want to give it a try

Key Features:
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows

[Browse all 4 editions](https://www.g2.com/products/otter-ai/pricing)

#### Free Trial

Yes

### Spiky

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 10 meetings per user Per Month

Description: For Individuals

Key Features:
- Spiky Scribe
- Ask Scribe
- Commenting

[Browse all 5 editions](https://www.g2.com/products/spiky/pricing)

#### Free Trial

Yes

### Substrata

#### Entry-Level Pricing

Plan: Substrata Professional

Price: Starting at $50.00 1 User Per Month

Description: Social Signal Intelligence for Professional Dealmakers

Key Features:
- Get Started

[Learn more about Substrata](https://www.g2.com/products/substrata-substrata/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | 7.9/10 | 72 |
| **Spiky** | N/A | N/A |
| **Substrata** | 9.4/10 | 261 |

#### Lead Facilitation

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Customer-facing Chatbot** | Feature Not Available | Not enough data | 9.3 (238 reviews) | 
| **Lead Qualification** | 6.1 (67 reviews) | Not enough data | 9.4 (240 reviews) | 
| **Lead Follow-up** | Feature Not Available | Not enough data | 9.4 (243 reviews) | 
| **Meeting Scheduling ** | 6.8 (16 reviews) | Not enough data | 9.4 (237 reviews) | 

#### Organization

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Feature Not Available | Not enough data | 9.4 (241 reviews) | 
| **Data Entry** | 8.4 (67 reviews) | Not enough data | 9.5 (235 reviews) | 
| **Integrations / APIs** | 7.6 (17 reviews) | Not enough data | 9.2 (237 reviews) | 

#### Performance Analysis

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Coaching ** | 6.6 (68 reviews) | Not enough data | 9.4 (240 reviews) | 
| **Peformance Tracking** | 6.8 (67 reviews) | Not enough data | 9.5 (232 reviews) | 

#### Sales Analysis

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **ROI Forecasting ** | Feature Not Available | Not enough data | 9.3 (230 reviews) | 
| **Sales Forecasting ** | Feature Not Available | Not enough data | 9.4 (232 reviews) | 

#### Generative AI

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **AI Text Generation** | 8.1 (61 reviews) | Not enough data | 9.5 (225 reviews) | 
| **AI Text Summarization** | 8.6 (60 reviews) | Not enough data | 9.3 (225 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (6 reviews) | Not enough data | 9.8 (22 reviews) | 
| **Multi-step Planning** | 8.6 (6 reviews) | Not enough data | 9.6 (21 reviews) | 
| **Cross-system Integration** | 8.9 (6 reviews) | Not enough data | 9.6 (20 reviews) | 
| **Adaptive Learning** | 8.6 (6 reviews) | Not enough data | 9.5 (22 reviews) | 
| **Natural Language Interaction** | 8.3 (6 reviews) | Not enough data | 9.4 (21 reviews) | 
| **Proactive Assistance** | 8.3 (6 reviews) | Not enough data | 9.8 (22 reviews) | 
| **Decision Making** | 8.6 (6 reviews) | Not enough data | 9.3 (22 reviews) | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | 8.8/10 | 12 |
| **Spiky** | N/A | N/A |
| **Substrata** | N/A | N/A |

#### Business Instant Messaging

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **File Sharing** | Feature Not Available | Not enough data | Not enough data | 
| **Notifications** | 8.9 (11 reviews) | Not enough data | Not enough data | 
| **Search** | 8.2 (11 reviews) | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Audio Conferencing** | Feature Not Available | Not enough data | Not enough data | 
| **Video Conferencing** | Feature Not Available | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Mobile Application** | 8.2 (11 reviews) | Not enough data | Not enough data | 
| **Web Application** | 8.3 (12 reviews) | Not enough data | Not enough data | 
| **Integrations** | 8.5 (11 reviews) | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Text Summarization** | 9.3 (5 reviews) | Not enough data | Not enough data | 

#### AI - Business Instant Messaging

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **AI Powered Search** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **Smart Notifications** | 9.7 (5 reviews) | Not enough data | Not enough data | 
| **AI Powered Language Translation** | 8.7 (5 reviews) | Not enough data | Not enough data | 
| **Content Generation** | 9.0 (5 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | 8.3/10 | 96 |
| **Spiky** | 9.6/10 | 53 |
| **Substrata** | 9.7/10 | 399 |

#### Call Analytics

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Call Recording** | 8.8 (91 reviews) | 9.8 (51 reviews) | 9.7 (338 reviews) | 
| **Machine Learning** | 8.3 (89 reviews) | 9.7 (51 reviews) | 9.6 (339 reviews) | 
| **Call Analysis** | 8.5 (87 reviews) | 9.7 (53 reviews) | 9.7 (369 reviews) | 
| **Lead Qualification** | 7.6 (23 reviews) | 9.3 (50 reviews) | 9.7 (342 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Customer Scoring** | 7.7 (75 reviews) | 9.6 (51 reviews) | 9.6 (344 reviews) | 
| **Speech-to-Text** | 8.8 (85 reviews) | 9.5 (53 reviews) | 9.7 (335 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 10.0 (5 reviews) | 

#### Generative AI

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **AI Text Summarization** | 8.7 (81 reviews) | 9.6 (52 reviews) | 9.6 (291 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (24 reviews) | 9.7 (11 reviews) | 9.7 (65 reviews) | 
| **Multi-step Planning** | 8.3 (24 reviews) | 9.6 (9 reviews) | 9.6 (66 reviews) | 
| **Cross-system Integration** | 8.1 (24 reviews) | 9.4 (9 reviews) | 9.5 (69 reviews) | 
| **Adaptive Learning** | 8.4 (24 reviews) | 9.7 (10 reviews) | 9.7 (68 reviews) | 
| **Natural Language Interaction** | 8.3 (23 reviews) | 9.4 (9 reviews) | 9.7 (64 reviews) | 
| **Proactive Assistance** | 8.3 (23 reviews) | 9.8 (9 reviews) | 9.8 (69 reviews) | 
| **Decision Making** | 7.8 (23 reviews) | 9.3 (10 reviews) | 9.8 (69 reviews) | 

### Transcription

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | 8.1/10 | 213 |
| **Spiky** | N/A | N/A |
| **Substrata** | N/A | N/A |

#### Voice

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Dictation** | 8.5 (187 reviews) | Not enough data | Not enough data | 
| **Accuracy** | 8.1 (203 reviews) | Not enough data | Not enough data | 

#### Transcription

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Speaker Identification** | 7.7 (197 reviews) | Not enough data | Not enough data | 
| **Timecode Management** | 8.7 (181 reviews) | Not enough data | Not enough data | 
| **Closed Captioning** | 7.9 (159 reviews) | Not enough data | Not enough data | 
| **Custom Dictionary** | 7.4 (163 reviews) | Not enough data | Not enough data | 

#### Editing

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Collaboration** | 8.1 (174 reviews) | Not enough data | Not enough data | 
| **Spell Check and Punctuation** | Feature Not Available | Not enough data | Not enough data | 
| **Text Editing** | 7.9 (181 reviews) | Not enough data | Not enough data | 
| **Translation** | Feature Not Available | Not enough data | Not enough data | 

#### Integration

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Data Security** | 8.0 (158 reviews) | Not enough data | Not enough data | 
| **API** | 7.6 (54 reviews) | Not enough data | Not enough data | 
| **Voice Files** | 8.4 (171 reviews) | Not enough data | Not enough data | 
| **Live Captioning** | 7.8 (152 reviews) | Not enough data | Not enough data | 
| **Integrates With Existing Applications** | 8.1 (164 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Transcription

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.5 (53 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.3 (51 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.0 (49 reviews) | Not enough data | Not enough data | 

### Revenue Operations & Intelligence (RO&I)

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | N/A | N/A |
| **Spiky** | N/A | N/A |
| **Substrata** | 9.5/10 | 162 |

#### Revenue Sourcing and Forecasting

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Revenue History** | Not enough data | Not enough data | 9.7 (147 reviews) | 
| **Pipeline Management** | Not enough data | Not enough data | 9.5 (148 reviews) | 
| **Dashboard Analytics** | Not enough data | Not enough data | 9.6 (147 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 9.4 (149 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | 9.5 (147 reviews) | 
| **Predictive Forecasting** | Not enough data | Not enough data | 9.3 (146 reviews) | 
| **Revenue Operations Cadence** | Not enough data | Not enough data | 9.5 (147 reviews) | 

#### CRM Data Enrichment

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Calendar Sync** | Not enough data | Not enough data | 9.5 (146 reviews) | 
| **Email Activity Capture** | Not enough data | Not enough data | 9.5 (147 reviews) | 
| **Conversation Intelligence** | Not enough data | Not enough data | 9.6 (150 reviews) | 
| **Marketing Leads** | Not enough data | Not enough data | 9.6 (144 reviews) | 
| **Contact Capture** | Not enough data | Not enough data | 9.6 (145 reviews) | 

#### Account Management

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Nonengaged Accounts** | Not enough data | Not enough data | 9.6 (145 reviews) | 
| **Account optimization** | Not enough data | Not enough data | 9.7 (144 reviews) | 
| **Historical Patterns** | Not enough data | Not enough data | 9.4 (145 reviews) | 
| **Rep Performance** | Not enough data | Not enough data | 9.6 (144 reviews) | 
| **Account Engagement** | Not enough data | Not enough data | 9.5 (146 reviews) | 
| **Historical Win/Loss Patterns** | Not enough data | Not enough data | 9.4 (145 reviews) | 

#### Agentic AI - Revenue Operations & Intelligence (RO&I)

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 9.6 (23 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.6 (23 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.4 (23 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.6 (22 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 9.7 (25 reviews) | 

### AI Meeting Assistants

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | 8.2/10 | 214 |
| **Spiky** | N/A | N/A |
| **Substrata** | N/A | N/A |

#### Meeting Prep - AI Meeting Assistants

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Agenda Management** | Feature Not Available | Not enough data | Not enough data | 
| **Virtual Meeting Hosting** | Feature Not Available | Not enough data | Not enough data | 
| **Automated Scheduling** | Feature Not Available | Not enough data | Not enough data | 

#### Meeting Automation - AI Meeting Assistants

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Automated Note-Taking** | 9.0 (207 reviews) | Not enough data | Not enough data | 
| **Voice Recognition** | 7.9 (190 reviews) | Not enough data | Not enough data | 
| **Action Item Tracking** | 8.5 (185 reviews) | Not enough data | Not enough data | 

#### Meeting Insights - AI Meeting Assistants

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Sentiment Analysis** | 8.0 (170 reviews) | Not enough data | Not enough data | 
| **Personalization** | 7.8 (171 reviews) | Not enough data | Not enough data | 
| **Smart Summaries** | 8.7 (191 reviews) | Not enough data | Not enough data | 

#### Accessibility - AI Meeting Assistants

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Language Translation** | Feature Not Available | Not enough data | Not enough data | 
| **Real-Time Transcription** | 8.7 (186 reviews) | Not enough data | Not enough data | 
| **Accessibility Guidelines Compliance** | Feature Not Available | Not enough data | Not enough data | 

#### Agentic AI - AI Meeting Assistants

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.3 (85 reviews) | Not enough data | Not enough data | 
| **Multi-step Planning** | 7.9 (84 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 7.9 (88 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 8.1 (84 reviews) | Not enough data | Not enough data | 

#### Meeting Capture & Retention - AI Meeting Assistants

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Bot Presence** | Not enough data | Not enough data | Not enough data | 
| **Meeting Moments Management** | Not enough data | Not enough data | Not enough data | 
| **Audio or Video Recording** | Not enough data | Not enough data | Not enough data | 

### Voice Recognition

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | 8.5/10 | 23 |
| **Spiky** | N/A | N/A |
| **Substrata** | N/A | N/A |

#### Deployment & Integration - Voice Recognition

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Installation & setup Ease** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **Developer API & SDK** | 7.7 (18 reviews) | Not enough data | Not enough data | 
| **Software Integration** | 8.8 (20 reviews) | Not enough data | Not enough data | 
| **Multi-Device Support** | 9.0 (19 reviews) | Not enough data | Not enough data | 

#### Performance Optimization - Voice Recognition

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Accuracy in Noisy Settings** | 8.0 (19 reviews) | Not enough data | Not enough data | 
| **High-Volume Scalability** | 8.7 (17 reviews) | Not enough data | Not enough data | 
| **Environmental Noise Adaptation** | 8.1 (18 reviews) | Not enough data | Not enough data | 
| **Multilingual Voice Recognition** | 8.1 (16 reviews) | Not enough data | Not enough data | 
| **Low-Latency Processing** | 8.5 (16 reviews) | Not enough data | Not enough data | 

#### Security & Compliance - Voice Recognition

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Liveness Detection** | 8.8 (17 reviews) | Not enough data | Not enough data | 
| **Regulatory Compliance** | 8.6 (16 reviews) | Not enough data | Not enough data | 
| **Secure Communication Channels** | 8.6 (16 reviews) | Not enough data | Not enough data | 

#### Advanced AI & Biometric Features - Voice Recognition

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Voice-Based Authentication** | 7.8 (16 reviews) | Not enough data | Not enough data | 
| **Machine Learning & Adaptive Speech Recognition** | 8.3 (17 reviews) | Not enough data | Not enough data | 
| **Speaker Differentiation** | 8.2 (17 reviews) | Not enough data | Not enough data | 
| **Sentiment & Tone Analysis** | 7.4 (17 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Voice Recognition

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Natural Language Interaction** | 8.4 (16 reviews) | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | N/A | N/A |
| **Spiky** | N/A | N/A |
| **Substrata** | 9.7/10 | 358 |

#### Agentic AI - Email Tracking

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 9.7 (55 reviews) | 
| **Multi-step Planning** | Not enough data | Not enough data | 9.7 (54 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.6 (54 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.9 (56 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.7 (58 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.7 (56 reviews) | 
| **Decision Making** | Not enough data | Not enough data | 9.7 (62 reviews) | 

#### Analytics

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Open Rates** | Not enough data | Not enough data | 9.7 (333 reviews) | 
| **Link Activity** | Not enough data | Not enough data | 9.6 (330 reviews) | 
| **Attachment Activity** | Not enough data | Not enough data | 9.6 (334 reviews) | 

#### Customizations

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Email Platform Integration** | Not enough data | Not enough data | 9.6 (334 reviews) | 
| **Email Scheduling** | Not enough data | Not enough data | 9.7 (333 reviews) | 
| **Notifications** | Not enough data | Not enough data | 9.7 (332 reviews) | 
| **Email Categorization** | Not enough data | Not enough data | 9.6 (333 reviews) | 
| **Templates** | Not enough data | Not enough data | 9.5 (329 reviews) | 

#### Generative AI

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 9.5 (329 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | N/A | N/A |
| **Spiky** | N/A | N/A |
| **Substrata** | 9.5/10 | 219 |

#### Agentic AI - Sales Analytics

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 9.7 (35 reviews) | 
| **Cross-system Integration** | Not enough data | Not enough data | 9.5 (39 reviews) | 
| **Adaptive Learning** | Not enough data | Not enough data | 9.9 (35 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 9.8 (35 reviews) | 
| **Proactive Assistance** | Not enough data | Not enough data | 9.7 (36 reviews) | 

#### Data Sourcing

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Data Sourcing** | Not enough data | Not enough data | 9.6 (203 reviews) | 
| **Exporting & Sharing Data** | Not enough data | Not enough data | 9.5 (198 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | Not enough data | 9.5 (198 reviews) | 
| **Interactive Dashboards** | Not enough data | Not enough data | 9.4 (203 reviews) | 
| **Data Segmentation** | Not enough data | Not enough data | 9.4 (195 reviews) | 

#### Predictive Analytics

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Lead Scoring** | Not enough data | Not enough data | 9.5 (198 reviews) | 
| **Opportunity Scoring** | Not enough data | Not enough data | 9.4 (193 reviews) | 
| **Risk Analysis** | Not enough data | Not enough data | 9.4 (196 reviews) | 
| **Live Forecasting** | Not enough data | Not enough data | 9.5 (194 reviews) | 

#### Sales Management

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Live Pipeline Management** | Not enough data | Not enough data | 9.5 (190 reviews) | 
| **Sales Gamification** | Not enough data | Not enough data | 9.5 (188 reviews) | 
| **Account-Based Analytics** | Not enough data | Not enough data | 9.4 (190 reviews) | 
| **Activity Tracking** | Not enough data | Not enough data | 9.5 (192 reviews) | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | N/A | N/A |
| **Spiky** | 9.5/10 | 65 |
| **Substrata** | 9.6/10 | 432 |

#### Agentic AI - Sales Coaching

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Multi-step Planning** | Not enough data | 9.3 (7 reviews) | 9.6 (88 reviews) | 
| **Cross-system Integration** | Not enough data | 9.3 (7 reviews) | 8.9 (108 reviews) | 
| **Adaptive Learning** | Not enough data | 9.5 (7 reviews) | 9.5 (95 reviews) | 
| **Decision Making** | Not enough data | 8.8 (7 reviews) | 9.9 (123 reviews) | 

#### Training

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Knowledge Base** | Not enough data | 9.6 (61 reviews) | 9.8 (276 reviews) | 
| **Coaching Materials** | Not enough data | 9.5 (61 reviews) | 9.6 (280 reviews) | 
| **Playbook Creation** | Not enough data | 9.6 (57 reviews) | 9.6 (264 reviews) | 
| **Video Record** | Not enough data | 9.7 (58 reviews) | 9.5 (265 reviews) | 

#### Feedback

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Review** | Not enough data | 9.7 (60 reviews) | 9.6 (274 reviews) | 
| **Scorecard** | Not enough data | 9.6 (59 reviews) | 9.6 (279 reviews) | 
| **Coaching Card** | Not enough data | 9.7 (58 reviews) | 9.6 (278 reviews) | 
| **Leaderboard** | Not enough data | 9.6 (57 reviews) | 9.7 (270 reviews) | 
| **Real-Time Updates** | Not enough data | 9.6 (57 reviews) | 9.6 (313 reviews) | 
| **Notifications** | Not enough data | 9.4 (58 reviews) | 9.6 (287 reviews) | 
| **Competition** | Not enough data | 9.5 (58 reviews) | 9.6 (264 reviews) | 

#### Generative AI

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **AI Text Summarization** | Not enough data | 9.7 (49 reviews) | 9.6 (276 reviews) | 

### Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | 9.0/10 | 29 |
| **Spiky** | N/A | N/A |
| **Substrata** | N/A | N/A |

#### Agentic AI - Note-Taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Autonomous Task Execution** | 9.0 (29 reviews) | Not enough data | Not enough data | 

### AI Note-Taking Software

| Product | Score | Reviews |
|---|---|---|
| **Otter.ai** | 8.2/10 | 76 |
| **Spiky** | N/A | N/A |
| **Substrata** | N/A | N/A |

#### Action Item Detection - AI Note-taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Action Item extraction** | 8.5 (65 reviews) | Not enough data | Not enough data | 
| **Summary Generation** | 8.9 (66 reviews) | Not enough data | Not enough data | 

#### Automatic Transcription - AI Note-taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Speech-to-text Transcription** | 8.8 (70 reviews) | Not enough data | Not enough data | 

#### Collaboration & Sharing - AI Note-taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Team-based Access** | 8.3 (62 reviews) | Not enough data | Not enough data | 

#### Language & Accent Support - AI Note-taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Multi-Language and Accent Support** | 7.7 (63 reviews) | Not enough data | Not enough data | 

#### Multi-Platform Integration - AI Note-taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Integrations** | 7.8 (65 reviews) | Not enough data | Not enough data | 

#### Privacy & Security Controls - AI Note-taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Access Control** | 8.1 (60 reviews) | Not enough data | Not enough data | 

#### Searchable Note Archives - AI Note-taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Semantic Search** | 8.2 (65 reviews) | Not enough data | Not enough data | 

#### Speaker Identification - AI Note-taking Software

| Feature | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Speaker Recognition** | 7.9 (66 reviews) | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence)

**Unique to Otter.ai (7):** [Transcription Software](https://www.g2.com/categories/transcription), [AI Note-Taking Software](https://www.g2.com/categories/ai-note-taking-software), [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Note-Taking Software](https://www.g2.com/categories/note-taking-software), [Voice Recognition Software](https://www.g2.com/categories/voice-recognition), [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants)

**Unique to Spiky (1):** [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)

**Unique to Substrata (5):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching), [Revenue Operations & Intelligence (RO&I) Software](https://www.g2.com/categories/revenue-operations-intelligence-ro-i)


---
## Reviewer Demographics

### By Company Size

| Segment | Otter.ai | Spiky | Substrata | 
|---|---|---|---|
| **Small-Business** | 73.2% | 65.0% | 44.8% | 
| **Mid-Market** | 20.6% | 29.9% | 39.6% | 
| **Enterprise** | 6.2% | 5.1% | 15.6% | 

### By Industry

#### Otter.ai

- **Computer Software:** 11.1%
- **Marketing and Advertising:** 10.9%
- **Information Technology and Services:** 7.2%
- **Consulting:** 7.0%
- **Financial Services:** 4.8%
- **Higher Education:** 4.8%
- **Education Management:** 4.1%
- **Non-Profit Organization Management:** 3.3%
- **Writing and Editing:** 2.2%
- **Health, Wellness and Fitness:** 2.0%
- **Other:** 42.7%

#### Spiky

- **Information Technology and Services:** 18.1%
- **Computer Software:** 14.7%
- **Consulting:** 12.1%
- **Marketing and Advertising:** 9.5%
- **Financial Services:** 7.8%
- **Non-Profit Organization Management:** 4.3%
- **Professional Training & Coaching:** 3.4%
- **Education Management:** 2.6%
- **E-Learning:** 2.6%
- **Management Consulting:** 2.6%
- **Other:** 22.4%

#### Substrata

- **Information Technology and Services:** 12.6%
- **Marketing and Advertising:** 9.4%
- **Computer Software:** 4.5%
- **Accounting:** 3.6%
- **Consulting:** 3.5%
- **Financial Services:** 2.9%
- **Real Estate:** 2.6%
- **Retail:** 2.5%
- **Education Management:** 2.4%
- **Staffing and Recruiting:** 2.3%
- **Other:** 53.7%

---
## Alternatives

### Alternatives to Otter.ai

- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6832 reviews)
- [Fellow](https://www.g2.com/products/fellow/reviews) — 4.7/5 stars (2412 reviews)
- [tl;dv](https://www.g2.com/products/tl-dv/reviews) — 4.7/5 stars (511 reviews)
- [Grain](https://www.g2.com/products/grain/reviews) — 4.6/5 stars (307 reviews)
- [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) — 4.7/5 stars (747 reviews)
- [Rev](https://www.g2.com/products/rev/reviews) — 4.7/5 stars (590 reviews)
- [MeetGeek](https://www.g2.com/products/meetgeek/reviews) — 4.6/5 stars (485 reviews)
- [Krisp](https://www.g2.com/products/krisp/reviews) — 4.6/5 stars (1178 reviews)
- [Notta](https://www.g2.com/products/notta/reviews) — 4.4/5 stars (234 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19005 reviews)

### Alternatives to Spiky

- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) — 4.7/5 stars (747 reviews)
- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6832 reviews)
- [Chorus by ZoomInfo](https://www.g2.com/products/chorus-by-zoominfo/reviews) — 0.0/5 stars (0 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [Avoma](https://www.g2.com/products/avoma/reviews) — 4.6/5 stars (1362 reviews)
- [tl;dv](https://www.g2.com/products/tl-dv/reviews) — 4.7/5 stars (511 reviews)
- [Apollo.io](https://www.g2.com/products/apollo-io/reviews) — 4.7/5 stars (9652 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3569 reviews)
- [Balto](https://www.g2.com/products/balto/reviews) — 4.8/5 stars (588 reviews)

### Alternatives to Substrata

- [Gong](https://www.g2.com/products/gong/reviews) — 4.7/5 stars (6650 reviews)
- [Fathom](https://www.g2.com/products/fathom-video/reviews) — 5.0/5 stars (6832 reviews)
- [Jiminny](https://www.g2.com/products/jiminny/reviews) — 4.6/5 stars (927 reviews)
- [Salesken](https://www.g2.com/products/salesken/reviews) — 4.9/5 stars (396 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25791 reviews)
- [Clari](https://www.g2.com/products/clari/reviews) — 4.6/5 stars (5602 reviews)
- [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) — 4.7/5 stars (747 reviews)
- [Reply](https://www.g2.com/products/reply/reviews) — 4.6/5 stars (1542 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13810 reviews)
- [Avoma](https://www.g2.com/products/avoma/reviews) — 4.6/5 stars (1362 reviews)

---
## Top Discussions

### Otter.ai

- Title: [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) — 2 comments, 1 upvote
  > **Top comment:** "Transcription"
- Title: [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) — 2 comments, 1 upvote
  > **Top comment:** "Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings."
- Title: [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) — 1 comment, 1 upvote
  > **Top comment:** "It auto transcribes the audio and then you can go through it while listening to correct the errors. "
- Title: [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) — 1 comment, 1 upvote
  > **Top comment:** "Equal Time (www.equaltime.io) definitely works with MSTeams! You can get full meeting transcripts, AI summary, action items, and qualitative review. "
- Title: [What are the advantages of Otter.aI versus fireflies.al?](https://www.g2.com/discussions/50949-what-are-the-advantages-of-otter-ai-versus-fireflies-al) — 1 comment, 1 upvote
  > **Top comment:** "We looked at both and decided neither. They both do not provide video and do not use AI to extract important highlights. Neither can summarize long..."

### Spiky

No discussions available for this product.

### Substrata

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/otter-ai-vs-spiky-vs-substrata-substrata)