Compare Otter.ai and Riverside 
Featured Products
At a Glance
Market Segments
Small-Business (73.4% of reviews)
Small-Business (87.5% of reviews)
Entry-Level Pricing
Free 1 User
Free 1 Users Per Month
Otter.ai
Star Rating
(469)4.4 out of 5
Market Segments
Small-Business (73.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansRiverside
Star Rating
(1,683)4.8 out of 5
Market Segments
Small-Business (87.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Users Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Otter.ai excels in transcription accuracy, with users appreciating its ability to automatically transcribe meetings and conversations, which saves them significant time on note-taking. Many users highlight features like the ability to summarize conversations and share transcripts easily with their teams.
- Users say Riverside stands out for its high-quality recording capabilities, which are crucial for professional use. Reviewers mention that the platform is intuitive, allowing them to focus on the conversation rather than technical issues, which enhances the overall user experience.
- According to verified reviews, Riverside offers superior customer support, with users noting the effectiveness of its chatbot and the availability of real-person assistance for troubleshooting. This level of support is a significant advantage for users who may encounter issues during their recording sessions.
- Reviewers mention that while Otter.ai is user-friendly, it sometimes lacks advanced features like text-based editing and animation capabilities that Riverside provides. Users of Riverside appreciate the ease of editing and the ability to enhance their recordings with additional elements.
- G2 reviewers highlight that both platforms are accessible with a free entry-level price, making them attractive options for small businesses. However, Riverside has a larger market presence, with a higher percentage of reviews coming from small business users, indicating its strong appeal in that segment.
- Users report that while Otter.ai is effective for personal use, such as recording doctor visits, Riverside's features cater more to professional environments, with users praising its collaboration tools and the ability to manage timecodes effectively, which are essential for content creators and podcasters.
Pricing
Entry-Level Pricing
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Riverside
Free
Free
1 Users Per Month
- Unlimited recording & editing
- Separate tracks for the first 2 hours of recording*
- Up to 720p recording
Free Trial
Otter.ai
Free Trial is available
Riverside
Free Trial is available
Ratings
Meets Requirements
8.7
394
9.4
1,556
Ease of Use
9.0
399
9.4
1,603
Ease of Setup
9.0
293
9.5
1,085
Ease of Admin
8.6
93
9.5
300
Quality of Support
8.4
254
9.4
1,342
Has the product been a good partner in doing business?
8.5
86
9.5
287
Product Direction (% positive)
8.9
382
9.8
1,586
Features by Category
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Not enough data
Organization
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Not enough data
Performance Analysis
6.6
68
Not enough data
6.8
67
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
61
Not enough data
8.6
60
Not enough data
Agentic AI - AI Sales Assistant
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Not enough data
Generative AI - Business Instant Messaging
9.3
5
Not enough data
AI - Business Instant Messaging
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Host Tools
Not enough data
9.0
84
Not enough data
8.8
77
Not enough data
9.6
91
Attendee Tools
Not enough data
8.3
70
Not enough data
8.4
72
Not enough data
Feature Not Available
Post-Event Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
8.4
74
Not enough data
8.6
68
Agentic AI - Webinar
Not enough data
8.6
44
Not enough data
8.1
43
Not enough data
8.1
42
Not enough data
8.3
45
Not enough data
8.4
43
Call Analytics
8.7
90
Not enough data
8.3
89
Not enough data
8.5
87
Not enough data
7.6
23
Not enough data
Artificial Intelligence - Conversation Intelligence
7.7
75
Not enough data
8.8
84
Not enough data
Not enough data
Not enough data
Generative AI
8.7
80
Not enough data
Agentic AI - Conversation Intelligence
8.3
24
Not enough data
8.3
24
Not enough data
8.1
24
Not enough data
8.4
24
Not enough data
8.3
23
Not enough data
8.3
23
Not enough data
7.8
23
Not enough data
Software Options
Not enough data
9.2
118
Not enough data
9.2
116
Not enough data
9.1
114
Not enough data
8.8
103
Audience Tools
Not enough data
Feature Not Available
Not enough data
9.0
111
Not enough data
8.8
101
Streamer Tools
Not enough data
9.5
115
Not enough data
9.3
107
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Live Stream
Not enough data
8.6
52
Not enough data
8.4
51
Platform Basics
Not enough data
9.1
580
Not enough data
9.5
707
Not enough data
Feature Not Available
Platform Content
Not enough data
8.5
465
Not enough data
Feature Not Available
Not enough data
9.2
618
Platform Additional Functionality
Not enough data
8.7
530
Not enough data
8.4
455
Agentic AI - Screen and Video Capture
Not enough data
8.5
152
Voice
8.5
185
Feature Not Available
8.0
198
9.0
314
Transcription
7.7
193
9.3
321
8.7
180
9.2
307
7.9
158
9.1
305
7.4
160
Feature Not Available
Editing
8.1
172
8.6
301
Feature Not Available
8.3
288
7.9
177
8.7
308
Feature Not Available
7.7
261
Integration
8.0
157
8.5
258
7.6
53
7.9
240
8.3
169
9.0
283
7.8
150
Feature Not Available
8.0
160
8.5
256
Agentic AI - Transcription
8.4
51
8.3
88
8.2
50
8.3
85
8.0
49
8.3
87
Platform Features
Not enough data
9.4
116
Not enough data
8.5
107
Not enough data
8.9
97
Not enough data
8.6
94
Not enough data
9.1
102
Not enough data
Feature Not Available
Organization
Not enough data
8.7
100
Not enough data
8.7
97
Not enough data
9.0
102
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
104
Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Editing
Not enough data
9.0
470
Not enough data
9.2
487
Not enough data
8.6
434
Not enough data
8.2
409
Not enough data
8.6
435
Not enough data
9.1
504
Not enough data
9.1
471
Platform
Not enough data
8.9
448
Not enough data
9.0
439
Not enough data
8.4
415
Generative AI
Not enough data
8.1
314
Not enough data
8.0
327
Agentic AI - Video Editing
Not enough data
8.6
199
Not enough data
8.2
192
Not enough data
8.5
193
Not enough data
8.6
193
Planning
Not enough data
Feature Not Available
Publishing
Not enough data
8.7
677
Social Media
Not enough data
Feature Not Available
Planning
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
528
Not enough data
8.2
496
Not enough data
8.4
500
Not enough data
7.3
464
Not enough data
7.4
464
Agentic AI - Content Creation
Not enough data
8.0
191
Not enough data
7.6
187
Not enough data
7.9
188
Not enough data
7.7
188
Not enough data
7.9
191
Not enough data
7.9
189
Not enough data
7.7
192
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
9.0
196
Not enough data
7.9
185
Not enough data
8.4
181
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
171
Not enough data
7.8
172
Not enough data
8.7
186
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
8.7
181
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Meeting Assistants
8.3
85
Not enough data
7.9
84
Not enough data
7.9
87
Not enough data
8.1
84
Not enough data
Meeting Capture & Retention - AI Meeting Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Integration - Voice Recognition
8.7
19
Not enough data
7.7
18
Not enough data
8.7
19
Not enough data
9.0
18
Not enough data
Performance Optimization - Voice Recognition
8.0
19
Not enough data
8.7
17
Not enough data
8.0
17
Not enough data
8.1
16
Not enough data
8.5
16
Not enough data
Security & Compliance - Voice Recognition
8.8
16
Not enough data
8.6
16
Not enough data
8.6
16
Not enough data
Advanced AI & Biometric Features - Voice Recognition
7.8
16
Not enough data
8.2
16
Not enough data
8.2
17
Not enough data
7.4
17
Not enough data
Agentic AI - Voice Recognition
8.4
16
Not enough data
Agentic AI - Note-Taking Software
9.0
29
Not enough data
Action Item Detection - AI Note-taking Software
8.5
64
Not enough data
8.9
65
Not enough data
Automatic Transcription - AI Note-taking Software
8.8
68
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.3
62
Not enough data
Language & Accent Support - AI Note-taking Software
7.7
63
Not enough data
Multi-Platform Integration - AI Note-taking Software
7.8
64
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.1
60
Not enough data
Searchable Note Archives - AI Note-taking Software
8.2
65
Not enough data
Speaker Identification - AI Note-taking Software
7.9
66
Not enough data
Categories
Categories
Shared Categories
Otter.ai and Riverside are categorized as Transcription
Unique Categories
Otter.ai is categorized as AI Note-Taking Software, Business Instant Messaging, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Riverside is categorized as Audio Editing, Video Editing, Webinar, Screen and Video Capture, Content Creation, Live Stream, and Video Communications
Reviews
Reviewers' Company Size
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Riverside
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.1%
Computer Software
10.9%
Information Technology and Services
7.5%
Consulting
6.8%
Higher Education
5.0%
Other
58.8%
Entertainment
9.1%
Media Production
8.8%
Marketing and Advertising
8.5%
Broadcast Media
6.8%
Computer Software
5.5%
Other
61.3%
Discussions
What is Otter.ai used for?
2 Comments
AN
TranscriptionRead more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
How do you transcribe on Otter AI?
1 Comment
TD
It auto transcribes the audio and then you can go through it while listening to correct the errors. Read more
Can you screen share on Riverside FM?
2 Comments
JT
Yes and it will record the screen share in a separate fileRead more
What is Riverside FM?
2 Comments
F
One of the best options if you need to do a Video Podcast.
You can invite guests, record the video and audio, edit and download the result as video(with...Read more
How does Riverside FM work?
1 Comment
JC
Think of ZOOM, but better, with better audio and video quality, its one of the best tools to not only create Podcast, Videocast, but also video SOPs.Read more
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