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At a Glance
Market Segments
Small-Business (73.8% of reviews)
Small-Business (86.7% of reviews)
Entry-Level Pricing
Free 1 User
Free 1 Users Per Month
Otter.ai
Star Rating
(442)4.4 out of 5
Market Segments
Small-Business (73.8% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansRiverside
Star Rating
(1,558)4.8 out of 5
Market Segments
Small-Business (86.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Riverside excels in Speaker Identification, scoring 9.3 compared to Otter.ai's 7.8. Users appreciate Riverside's ability to accurately distinguish between different speakers, which is crucial for podcasts and interviews.
- Users report that Riverside's Closed Captioning feature is highly effective, earning a score of 9.1, while Otter.ai scores 7.9. Reviewers mention that Riverside provides more reliable and accurate captions, enhancing accessibility for viewers.
- Reviewers mention that Riverside's Timecode Management is superior, with a score of 9.1 compared to Otter.ai's 8.7. Users find Riverside's time-stamping feature particularly useful for editing and navigating through recordings.
- Users on G2 highlight Riverside's Quality of Support, which scores 9.4, while Otter.ai scores 8.4. Many reviewers appreciate Riverside's responsive customer service and comprehensive support resources.
- G2 users report that Riverside has a better Product Direction, scoring 9.8 versus Otter.ai's 8.8. Reviewers mention that Riverside frequently updates its features based on user feedback, making it a more future-proof choice.
- Users say that Riverside's Ease of Setup is impressive, scoring 9.5 compared to Otter.ai's 9.0. Many users find Riverside's onboarding process straightforward, allowing them to start recording and editing quickly.
Pricing
Entry-Level Pricing
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Riverside
Free
Free
1 Users Per Month
- Unlimited recording & editing
- Separate tracks for the first 2 hours of recording*
- Up to 720p recording
Free Trial
Otter.ai
Free Trial is available
Riverside
Free Trial is available
Ratings
Meets Requirements
8.7
372
9.4
1,432
Ease of Use
9.0
377
9.4
1,478
Ease of Setup
9.0
271
9.6
956
Ease of Admin
8.6
88
9.5
277
Quality of Support
8.4
238
9.4
1,234
Has the product been a good partner in doing business?
8.6
81
9.5
266
Product Direction (% positive)
8.8
361
9.8
1,463
Features by Category
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Not enough data
Organization
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Not enough data
Performance Analysis
6.6
68
Not enough data
6.8
67
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
61
Not enough data
8.6
60
Not enough data
Agentic AI - AI Sales Assistant
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Not enough data
Generative AI - Business Instant Messaging
9.3
5
Not enough data
AI - Business Instant Messaging
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Host Tools
Not enough data
9.0
77
Not enough data
8.8
74
Not enough data
9.6
78
Attendee Tools
Not enough data
8.3
69
Not enough data
8.3
69
Not enough data
Feature Not Available
Post-Event Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
8.4
71
Not enough data
8.6
67
Agentic AI - Webinar
Not enough data
8.5
43
Not enough data
8.1
43
Not enough data
8.1
42
Not enough data
8.3
44
Not enough data
8.4
42
Call Analytics
8.7
89
Not enough data
8.3
88
Not enough data
8.5
86
Not enough data
7.5
22
Not enough data
Agent Performance Management
7.7
74
Not enough data
8.7
82
Not enough data
8.6
81
Not enough data
Generative AI
8.7
78
Not enough data
Agentic AI - Conversation Intelligence
8.2
23
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.3
22
Not enough data
8.2
22
Not enough data
7.7
22
Not enough data
Software Options
Not enough data
9.2
110
Not enough data
9.2
109
Not enough data
9.0
106
Not enough data
8.8
103
Audience Tools
Not enough data
Feature Not Available
Not enough data
8.9
106
Not enough data
8.8
98
Streamer Tools
Not enough data
9.5
108
Not enough data
9.3
102
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Live Stream
Not enough data
8.6
52
Not enough data
8.4
51
Platform Basics
Not enough data
9.1
575
Not enough data
9.5
690
Not enough data
Feature Not Available
Platform Content
Not enough data
8.5
467
Not enough data
Feature Not Available
Not enough data
9.2
606
Platform Additional Functionality
Not enough data
8.7
524
Not enough data
8.4
456
Agentic AI - Screen and Video Capture
Not enough data
8.5
151
Voice
8.5
184
Feature Not Available
8.0
195
9.0
302
Transcription
7.7
192
9.3
304
8.7
179
9.1
298
7.9
157
9.1
293
7.3
159
Feature Not Available
Editing
8.1
171
8.6
291
Feature Not Available
8.3
279
7.9
175
8.7
289
Feature Not Available
7.7
253
Integration
7.9
156
8.5
253
7.6
52
7.9
236
8.3
168
9.0
275
7.8
149
Feature Not Available
8.0
159
8.5
249
Agentic AI - Transcription
8.4
50
8.3
87
8.2
49
8.3
84
7.9
48
8.2
85
Platform Features
Not enough data
9.3
105
Not enough data
8.4
100
Not enough data
8.9
95
Not enough data
8.6
92
Not enough data
9.1
97
Not enough data
Feature Not Available
Organization
Not enough data
8.7
98
Not enough data
8.7
95
Not enough data
9.0
97
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
98
Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Editing
Not enough data
9.0
453
Not enough data
9.2
463
Not enough data
8.5
425
Not enough data
8.2
410
Not enough data
8.6
430
Not enough data
9.0
466
Not enough data
9.1
449
Platform
Not enough data
8.9
444
Not enough data
9.0
433
Not enough data
8.4
417
Generative AI
Not enough data
8.2
317
Not enough data
8.0
328
Agentic AI - Video Editing
Not enough data
8.6
200
Not enough data
8.2
194
Not enough data
8.5
198
Not enough data
8.6
197
Planning
Not enough data
Feature Not Available
Publishing
Not enough data
8.6
654
Social Media
Not enough data
Feature Not Available
Planning
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
509
Not enough data
8.2
485
Not enough data
8.3
482
Not enough data
7.3
459
Not enough data
7.4
459
Agentic AI - Content Creation
Not enough data
8.0
189
Not enough data
7.6
186
Not enough data
7.9
186
Not enough data
7.7
184
Not enough data
7.9
187
Not enough data
7.8
185
Not enough data
7.7
188
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
8.9
177
Not enough data
8.0
175
Not enough data
8.4
175
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
169
Not enough data
7.7
169
Not enough data
8.7
173
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
8.6
171
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Meeting Assistants
8.3
84
Not enough data
7.9
83
Not enough data
7.8
85
Not enough data
8.0
83
Not enough data
Deployment & Integration - Voice Recognition
8.5
17
Not enough data
7.5
16
Not enough data
8.5
17
Not enough data
8.9
17
Not enough data
Performance Optimization - Voice Recognition
8.0
17
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Not enough data
Security & Compliance - Voice Recognition
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
Advanced AI & Biometric Features - Voice Recognition
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Not enough data
Agentic AI - Voice Recognition
8.4
15
Not enough data
Agentic AI - Note-Taking Software
9.0
28
Not enough data
Action Item Detection - AI Note-taking Software
8.5
63
Not enough data
8.9
63
Not enough data
Automatic Transcription - AI Note-taking Software
8.7
65
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.3
61
Not enough data
Language & Accent Support - AI Note-taking Software
7.6
62
Not enough data
Multi-Platform Integration - AI Note-taking Software
7.8
63
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.1
59
Not enough data
Searchable Note Archives - AI Note-taking Software
8.2
62
Not enough data
Speaker Identification - AI Note-taking Software
7.9
65
Not enough data
Categories
Categories
Shared Categories
Otter.ai and Riverside are categorized as Transcription
Unique Categories
Otter.ai is categorized as AI Note-Taking Software, Business Instant Messaging, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Riverside is categorized as Audio Editing, Video Editing, Webinar, Hosting, Screen and Video Capture, Content Creation, Live Stream, and Video Communications
Reviews
Reviewers' Company Size
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Riverside
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.4%
Computer Software
11.4%
Information Technology and Services
7.1%
Consulting
6.9%
Higher Education
5.0%
Other
58.1%
Entertainment
9.2%
Media Production
8.9%
Marketing and Advertising
8.6%
Broadcast Media
6.6%
Computer Software
5.9%
Other
60.9%
Discussions
What is Otter.ai used for?
2 Comments
AN
TranscriptionRead more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
What is Riverside FM?
2 Comments
F
One of the best options if you need to do a Video Podcast.
You can invite guests, record the video and audio, edit and download the result as video(with...Read more
How does Riverside FM work?
1 Comment
JC
Think of ZOOM, but better, with better audio and video quality, its one of the best tools to not only create Podcast, Videocast, but also video SOPs.Read more
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