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Compare Otter.ai and Riverside 
Featured Products
At a Glance
Market Segments
Small-Business (73.7% of reviews)
Small-Business (86.9% of reviews)
Entry-Level Pricing
Free 1 User
Free 1 Users Per Month
Otter.ai
Star Rating
(445)4.4 out of 5
Market Segments
Small-Business (73.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 User
Browse all 4 pricing plansRiverside
Star Rating
(1,575)4.8 out of 5
Market Segments
Small-Business (86.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 1 Users Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Riverside excels in providing a clean and intuitive layout, making it easy for users to navigate and maintain their workflow. Users appreciate the platform's ability to deliver studio-grade audio and video quality, which enhances their recording experience without needing a technical crew.
- Users say that Otter.ai is particularly effective for note-taking and call transcription, with many highlighting its seamless integration with platforms like Google Meet and Zoom. Reviewers find the meeting summaries it generates to be informative and useful, making it a valuable tool for capturing important discussions.
- According to verified reviews, Riverside outshines Otter.ai in terms of customer support, with users noting that they receive prompt assistance when issues arise. This level of support contributes to a more satisfying user experience, especially for those who may encounter technical challenges.
- Reviewers mention that Otter.ai offers a quick and simple setup process, which is particularly beneficial for small businesses looking to implement a transcription solution without extensive training. Users appreciate how easily it joins meetings, ensuring that important notes are captured without hassle.
- G2 reviewers highlight that Riverside has a higher overall satisfaction rating, reflecting its ability to meet user needs effectively. The platform's features, such as great customer service and innovative functionalities, contribute to a more positive experience for users compared to Otter.ai.
- Users report that while Otter.ai is user-friendly, it sometimes struggles with accuracy in transcription compared to Riverside. Reviewers have noted that Riverside's transcription capabilities are more reliable, which is crucial for users who depend on precise recordings for their work.
Pricing
Entry-Level Pricing
Otter.ai
Basic
Free
1 User
For those who want to give it a try
- Zoom, MS Teams, and Google Meet
- AI Chat within and across meetings
- AI meeting workflows
Riverside
Free
Free
1 Users Per Month
- Unlimited recording & editing
- Separate tracks for the first 2 hours of recording*
- Up to 720p recording
Free Trial
Otter.ai
Free Trial is available
Riverside
Free Trial is available
Ratings
Meets Requirements
8.7
374
9.4
1,449
Ease of Use
9.0
379
9.4
1,494
Ease of Setup
9.0
273
9.6
972
Ease of Admin
8.6
89
9.5
282
Quality of Support
8.4
240
9.4
1,246
Has the product been a good partner in doing business?
8.6
82
9.5
270
Product Direction (% positive)
8.8
363
9.8
1,478
Features by Category
Content Creation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Logistics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Feature Not Available
Not enough data
6.1
67
Not enough data
Feature Not Available
Not enough data
6.8
16
Not enough data
Organization
Feature Not Available
Not enough data
8.4
67
Not enough data
7.6
17
Not enough data
Performance Analysis
6.6
68
Not enough data
6.8
67
Not enough data
Sales Analysis
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
8.1
61
Not enough data
8.6
60
Not enough data
Agentic AI - AI Sales Assistant
8.6
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
8.9
11
Not enough data
8.2
11
Not enough data
Business Instant Messaging
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Business Instant Messaging
8.2
11
Not enough data
8.3
12
Not enough data
8.5
11
Not enough data
Generative AI - Business Instant Messaging
9.3
5
Not enough data
AI - Business Instant Messaging
9.7
5
Not enough data
9.7
5
Not enough data
8.7
5
Not enough data
9.0
5
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Host Tools
Not enough data
9.1
78
Not enough data
8.8
74
Not enough data
9.6
80
Attendee Tools
Not enough data
8.3
69
Not enough data
8.3
70
Not enough data
Feature Not Available
Post-Event Tools
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Integrations
Not enough data
8.4
72
Not enough data
8.6
68
Agentic AI - Webinar
Not enough data
8.5
43
Not enough data
8.1
43
Not enough data
8.1
42
Not enough data
8.3
44
Not enough data
8.4
42
Call Analytics
8.7
89
Not enough data
8.3
88
Not enough data
8.5
86
Not enough data
7.5
22
Not enough data
Agent Performance Management
7.7
74
Not enough data
8.7
82
Not enough data
8.6
81
Not enough data
Generative AI
8.7
78
Not enough data
Agentic AI - Conversation Intelligence
8.2
23
Not enough data
8.2
23
Not enough data
8.0
23
Not enough data
8.3
23
Not enough data
8.3
22
Not enough data
8.2
22
Not enough data
7.7
22
Not enough data
Software Options
Not enough data
9.2
113
Not enough data
9.2
113
Not enough data
9.0
110
Not enough data
8.8
104
Audience Tools
Not enough data
Feature Not Available
Not enough data
8.9
109
Not enough data
8.8
100
Streamer Tools
Not enough data
9.5
110
Not enough data
9.3
103
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Live Stream
Not enough data
8.6
53
Not enough data
8.4
51
Platform Basics
Not enough data
9.1
575
Not enough data
9.5
690
Not enough data
Feature Not Available
Platform Content
Not enough data
8.5
467
Not enough data
Feature Not Available
Not enough data
9.2
609
Platform Additional Functionality
Not enough data
8.7
524
Not enough data
8.4
456
Agentic AI - Screen and Video Capture
Not enough data
8.5
151
Voice
8.5
184
Feature Not Available
8.0
195
9.0
303
Transcription
7.7
192
9.3
307
8.7
179
9.1
299
7.9
157
9.1
295
7.3
159
Feature Not Available
Editing
8.1
171
8.6
293
Feature Not Available
8.3
281
7.9
175
8.7
292
Feature Not Available
7.7
254
Integration
7.9
156
8.5
254
7.6
52
7.9
237
8.3
168
9.0
276
7.8
149
Feature Not Available
8.0
159
8.5
251
Agentic AI - Transcription
8.4
50
8.3
88
8.2
49
8.3
85
7.9
48
8.2
86
Platform Features
Not enough data
9.3
105
Not enough data
8.4
100
Not enough data
8.9
95
Not enough data
8.6
92
Not enough data
9.1
98
Not enough data
Feature Not Available
Organization
Not enough data
8.7
98
Not enough data
8.7
95
Not enough data
9.0
97
Customization
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
98
Analytics
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Editing
Not enough data
9.0
458
Not enough data
9.2
468
Not enough data
8.5
426
Not enough data
8.2
411
Not enough data
8.6
431
Not enough data
9.0
470
Not enough data
9.1
452
Platform
Not enough data
8.9
446
Not enough data
9.0
435
Not enough data
8.4
418
Generative AI
Not enough data
8.2
318
Not enough data
8.0
329
Agentic AI - Video Editing
Not enough data
8.6
201
Not enough data
8.2
195
Not enough data
8.5
199
Not enough data
8.6
198
Planning
Not enough data
Feature Not Available
Publishing
Not enough data
8.6
656
Social Media
Not enough data
Feature Not Available
Planning
Not enough data
Feature Not Available
Generative AI
Not enough data
8.3
513
Not enough data
8.2
487
Not enough data
8.3
485
Not enough data
7.3
460
Not enough data
7.4
460
Agentic AI - Content Creation
Not enough data
8.0
190
Not enough data
7.6
187
Not enough data
7.9
187
Not enough data
7.7
185
Not enough data
7.9
188
Not enough data
7.8
186
Not enough data
7.7
189
Meeting Prep - AI Meeting Assistants
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Meeting Automation - AI Meeting Assistants
8.9
178
Not enough data
8.0
175
Not enough data
8.4
176
Not enough data
Meeting Insights - AI Meeting Assistants
8.0
169
Not enough data
7.7
169
Not enough data
8.7
174
Not enough data
Accessibility - AI Meeting Assistants
Feature Not Available
Not enough data
8.6
171
Not enough data
Feature Not Available
Not enough data
Agentic AI - AI Meeting Assistants
8.3
84
Not enough data
7.9
83
Not enough data
7.9
86
Not enough data
8.0
83
Not enough data
Deployment & Integration - Voice Recognition
8.5
17
Not enough data
7.5
16
Not enough data
8.5
17
Not enough data
8.9
17
Not enough data
Performance Optimization - Voice Recognition
8.0
17
Not enough data
8.6
16
Not enough data
8.1
16
Not enough data
8.0
15
Not enough data
8.8
15
Not enough data
Security & Compliance - Voice Recognition
8.7
15
Not enough data
8.6
15
Not enough data
8.6
15
Not enough data
Advanced AI & Biometric Features - Voice Recognition
7.7
15
Not enough data
8.1
15
Not enough data
8.1
16
Not enough data
7.2
16
Not enough data
Agentic AI - Voice Recognition
8.4
15
Not enough data
Agentic AI - Note-Taking Software
9.0
28
Not enough data
Action Item Detection - AI Note-taking Software
8.5
63
Not enough data
8.9
63
Not enough data
Automatic Transcription - AI Note-taking Software
8.7
65
Not enough data
Collaboration & Sharing - AI Note-taking Software
8.3
61
Not enough data
Language & Accent Support - AI Note-taking Software
7.6
62
Not enough data
Multi-Platform Integration - AI Note-taking Software
7.8
63
Not enough data
Privacy & Security Controls - AI Note-taking Software
8.1
59
Not enough data
Searchable Note Archives - AI Note-taking Software
8.2
63
Not enough data
Speaker Identification - AI Note-taking Software
7.9
65
Not enough data
Categories
Categories
Shared Categories
Otter.ai and Riverside are categorized as Transcription
Unique Categories
Otter.ai is categorized as AI Note-Taking Software, Business Instant Messaging, Conversation Intelligence, AI Sales Assistant, Note-Taking Software, Voice Recognition, and AI Meeting Assistants
Riverside is categorized as Audio Editing, Video Editing, Webinar, Screen and Video Capture, Content Creation, Live Stream, and Video Communications
Reviews
Reviewers' Company Size
Otter.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Riverside
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
11.4%
Computer Software
11.4%
Consulting
7.1%
Information Technology and Services
7.1%
Higher Education
5.0%
Other
58.1%
Entertainment
9.1%
Media Production
8.9%
Marketing and Advertising
8.6%
Broadcast Media
6.6%
Computer Software
5.8%
Other
61.0%
Discussions
What is Otter.ai used for?
2 Comments
AN
TranscriptionRead more
What does otter AI do?
2 Comments
FT
Otter.ai is an artificial intelligence transcription service that automatically creates text transcriptions of online meetings and audio recordings.Read more
Custom vocabulary
1 Comment
RD
Hello! I wanted to let you know that Equal Time (www.equaltime.io) offers Custom vocab (up to 1000 words or phrases). So you can add special tango terms as...Read more
What is Riverside FM?
2 Comments
F
One of the best options if you need to do a Video Podcast.
You can invite guests, record the video and audio, edit and download the result as video(with...Read more
How does Riverside FM work?
1 Comment
JC
Think of ZOOM, but better, with better audio and video quality, its one of the best tools to not only create Podcast, Videocast, but also video SOPs.Read more
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