Compare OTRS and Vision Helpdesk 
At a Glance
Market Segments
Enterprise (59.5% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
No pricing available
$12.00 1 Per Staff Per Month
OTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansOTRS vs Vision Helpdesk
When assessing the two solutions, reviewers found OTRS easier to use. However, Vision Helpdesk is easier to set up and administer. Reviewers also preferred doing business with Vision Helpdesk overall.
- OTRS and Vision Helpdesk both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Vision Helpdesk is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Vision Helpdesk over OTRS.
Pricing
Entry-Level Pricing
OTRS
No pricing availableVision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
OTRS
No trial information availableVision Helpdesk
Free Trial is available
Ratings
Meets Requirements
9.2
33
9.2
88
Ease of Use
9.1
33
9.0
88
Ease of Setup
7.9
8
8.7
82
Ease of Admin
6.9
7
9.1
74
Quality of Support
9.0
28
9.4
86
Has the product been a good partner in doing business?
6.7
6
9.5
73
Product Direction (% positive)
7.1
32
9.3
83
Features by Category
Ticket and Case Management
9.1
27
|
Verified
9.4
69
|
Verified
8.8
27
|
Verified
9.2
68
|
Verified
8.9
25
|
Verified
8.9
65
|
Verified
Feature Not Available
9.2
62
8.8
23
|
Verified
8.8
56
|
Verified
8.7
25
9.0
64
|
Verified
8.8
27
|
Verified
8.8
61
|
Verified
8.5
18
|
Verified
8.7
38
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
19
|
Verified
9.2
66
|
Verified
8.4
22
|
Verified
9.3
61
|
Verified
7.5
16
|
Verified
8.7
38
Feature Not Available
8.9
39
|
Verified
7.8
15
|
Verified
8.3
27
|
Verified
Platform
Feature Not Available
8.7
49
|
Verified
6.7
8
|
Verified
8.4
57
|
Verified
7.5
8
|
Verified
9.1
57
|
Verified
8.7
5
|
Verified
8.8
40
|
Verified
8.3
21
|
Verified
8.7
56
|
Verified
8.6
23
|
Verified
9.1
58
|
Verified
Administration
9.3
21
|
Verified
Not enough data
9.1
19
|
Verified
Not enough data
9.3
20
|
Verified
Not enough data
Service Desk
9.3
20
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
9.1
20
|
Verified
Not enough data
Management
8.5
13
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
9.3
10
Not enough data
Functionality
9.2
14
|
Verified
Not enough data
8.1
14
Not enough data
8.8
14
|
Verified
Not enough data
9.4
11
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.2
11
Not enough data
9.1
11
Not enough data
8.8
11
Not enough data
9.1
11
Not enough data
8.8
11
Internal Use
6.7
8
|
Verified
8.4
57
|
Verified
Not enough data
8.6
11
Not enough data
9.1
11
Not enough data
9.2
11
Not enough data
9.4
11
Not enough data
8.9
11
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.4
24
Not enough data
9.2
24
Not enough data
9.1
22
Not enough data
9.1
15
Not enough data
9.5
16
Self-Service Platform
Not enough data
9.7
15
Not enough data
9.5
16
Not enough data
Feature Not Available
Not enough data
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OTRS and Vision Helpdesk are categorized as Help Desk
Reviews
Reviewers' Company Size
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Computer Software
5.4%
Other
40.5%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Computer & Network Security
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
OTRS has no discussions with answers
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
Your software and services insights are valuable.
Your peers come to G2 to get an inside look at and other business solutions. Adding perspective on will help others pick the right solution based on real user experience.
