Compare OTRS and Teamwork Desk 
At a Glance
Market Segments
Enterprise (59.5% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
No pricing available
$8.50
OTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSTeamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansOTRS vs Teamwork Desk
When assessing the two solutions, reviewers found OTRS easier to use. However, Teamwork Desk is easier to set up and administer. Reviewers also preferred doing business with Teamwork Desk overall.
- Reviewers felt that OTRS meets the needs of their business better than Teamwork Desk.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Teamwork Desk over OTRS.
Pricing
Entry-Level Pricing
OTRS
No pricing availableTeamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
OTRS
No trial information availableTeamwork Desk
Free Trial is available
Ratings
Meets Requirements
9.2
33
8.9
50
Ease of Use
9.1
33
8.8
52
Ease of Setup
7.9
8
8.8
27
Ease of Admin
6.9
7
8.9
25
Quality of Support
9.0
28
8.7
48
Has the product been a good partner in doing business?
6.7
6
8.9
25
Product Direction (% positive)
7.1
32
9.3
52
Features by Category
Ticket and Case Management
9.1
27
|
Verified
8.9
42
|
Verified
8.8
27
|
Verified
8.8
43
|
Verified
8.9
25
|
Verified
8.8
42
|
Verified
Feature Not Available
9.0
40
|
Verified
8.8
23
|
Verified
Feature Not Available
8.7
25
8.6
41
|
Verified
8.8
27
|
Verified
8.8
41
|
Verified
8.5
18
|
Verified
8.7
24
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
19
|
Verified
8.5
32
|
Verified
8.4
22
|
Verified
9.1
38
|
Verified
7.5
16
|
Verified
6.0
8
Feature Not Available
5.6
6
7.8
15
|
Verified
Feature Not Available
Platform
Feature Not Available
7.8
17
|
Verified
6.7
8
|
Verified
7.4
16
|
Verified
7.5
8
|
Verified
8.9
19
|
Verified
8.7
5
|
Verified
8.2
10
|
Verified
8.3
21
|
Verified
7.6
31
|
Verified
8.6
23
|
Verified
8.4
34
|
Verified
Administration
9.3
21
|
Verified
Not enough data
9.1
19
|
Verified
Not enough data
9.3
20
|
Verified
Not enough data
Service Desk
9.3
20
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
9.1
20
|
Verified
Not enough data
Management
8.5
13
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
9.3
10
Not enough data
Functionality
9.2
14
|
Verified
Not enough data
8.1
14
Not enough data
8.8
14
|
Verified
Not enough data
9.4
11
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.2
11
Not enough data
8.7
10
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OTRS and Teamwork Desk are categorized as Help Desk
Unique Categories
OTRS is categorized as IT Service Management (ITSM) Tools
Teamwork Desk is categorized as Customer Self-Service
Reviews
Reviewers' Company Size
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Computer Software
5.4%
Other
40.5%
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Graphic Design
5.2%
Other
36.2%
Alternatives
Discussions
OTRS has no discussions with answers
Teamwork Desk has no discussions with answers
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