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Compare OTRS and TeamSupport 
Featured Products
At a Glance
Market Segments
Enterprise (59.5% of reviews)
Mid-Market (45.8% of reviews)
Entry-Level Pricing
No pricing available
$29.00 1 agent / month
OTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSTeamSupport
Star Rating
(894)4.4 out of 5
Market Segments
Mid-Market (45.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansOTRS vs TeamSupport
When assessing the two solutions, reviewers found OTRS easier to use. However, TeamSupport is easier to set up and administer. Reviewers also preferred doing business with TeamSupport overall.
- Reviewers felt that OTRS meets the needs of their business better than TeamSupport.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of TeamSupport over OTRS.
Pricing
Entry-Level Pricing
OTRS
No pricing availableTeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
OTRS
No trial information availableTeamSupport
Free Trial is available
Ratings
Meets Requirements
9.2
33
8.7
807
Ease of Use
9.1
33
8.8
809
Ease of Setup
7.9
8
8.6
403
Ease of Admin
6.9
7
8.8
391
Quality of Support
9.0
28
8.9
731
Has the product been a good partner in doing business?
6.7
6
9.2
396
Product Direction (% positive)
7.1
32
8.9
804
Features by Category
Ticket and Case Management
9.1
27
|
Verified
9.0
467
|
Verified
8.8
27
|
Verified
8.8
467
|
Verified
8.9
25
|
Verified
8.6
445
|
Verified
Feature Not Available
8.5
417
|
Verified
8.8
23
|
Verified
8.4
327
|
Verified
8.7
25
8.7
450
|
Verified
8.8
27
|
Verified
8.8
451
|
Verified
8.5
18
|
Verified
8.7
352
|
Verified
Generative AI
Not enough data
7.7
26
Not enough data
7.9
26
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
19
|
Verified
8.6
359
|
Verified
8.4
22
|
Verified
8.9
418
|
Verified
7.5
16
|
Verified
8.4
262
|
Verified
Feature Not Available
8.3
203
|
Verified
7.8
15
|
Verified
8.5
119
|
Verified
Platform
Feature Not Available
7.6
154
|
Verified
6.7
8
|
Verified
8.4
281
|
Verified
7.5
8
|
Verified
8.7
217
|
Verified
8.7
5
|
Verified
8.4
158
|
Verified
8.3
21
|
Verified
8.4
378
|
Verified
8.6
23
|
Verified
8.6
388
|
Verified
Administration
9.3
21
|
Verified
Not enough data
9.1
19
|
Verified
Not enough data
9.3
20
|
Verified
Not enough data
Service Desk
9.3
20
|
Verified
Not enough data
9.0
21
|
Verified
Not enough data
9.1
20
|
Verified
Not enough data
Management
8.5
13
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
9.3
10
Not enough data
Functionality
9.2
14
|
Verified
Not enough data
8.1
14
Not enough data
8.8
14
|
Verified
Not enough data
9.4
11
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Generative AI
Not enough data
6.7
7
Not enough data
6.2
7
Not enough data
5.0
6
Communication
Not enough data
8.9
111
Not enough data
8.6
114
Not enough data
8.0
49
Not enough data
8.2
63
Not enough data
Feature Not Available
Internal Use
6.7
8
|
Verified
8.4
281
|
Verified
Not enough data
8.2
79
Not enough data
Feature Not Available
Not enough data
8.4
77
Not enough data
8.2
54
Not enough data
8.1
61
Generative AI
Not enough data
8.1
20
Self-Service Experience
Not enough data
8.5
168
Not enough data
8.5
159
Not enough data
7.9
117
Not enough data
7.9
45
Not enough data
8.9
48
Self-Service Platform
Not enough data
8.8
46
Not enough data
8.8
47
Not enough data
7.7
45
Not enough data
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.1(won by default)
7
Not enough data
8.8(won by default)
7
Not enough data
7.9(won by default)
7
Channels
Not enough data
7.9(won by default)
7
Not enough data
7.4(won by default)
7
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
8.1(won by default)
7
Insight
Not enough data
7.6(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Generative AI
Not enough data
8.6
11
Not enough data
8.3
11
Categories
Categories
Shared Categories
OTRS and TeamSupport are categorized as Help Desk
Unique Categories
OTRS is categorized as IT Service Management (ITSM) Tools
TeamSupport is categorized as Live Chat, Customer Self-Service, Social Customer Service, Digital Customer Service Platforms, and Conversational Support
Reviews
Reviewers' Company Size
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Internet
5.4%
Other
40.5%
Computer Software
24.6%
Information Technology and Services
19.2%
Financial Services
4.7%
Internet
3.4%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
OTRS has no discussions with answers
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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