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Compare OTRS and SAP Solution Manager 
At a Glance
Market Segments
Enterprise (59.5% of reviews)
Enterprise (63.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
OTRS
Star Rating
(38)4.4 out of 5
Market Segments
Enterprise (59.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about OTRSSAP Solution Manager
Star Rating
(15)3.9 out of 5
Market Segments
Enterprise (63.6% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SAP Solution ManagerOTRS vs SAP Solution Manager
- Reviewers felt that OTRS meets the needs of their business better than SAP Solution Manager.
- When comparing quality of ongoing product support, reviewers felt that OTRS is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of SAP Solution Manager over OTRS.
Pricing
Entry-Level Pricing
OTRS
No pricing availableSAP Solution Manager
No pricing availableFree Trial
OTRS
No trial information availableSAP Solution Manager
No trial information availableRatings
Meets Requirements
9.2
33
8.5
10
Ease of Use
9.1
33
6.7
10
Ease of Setup
7.9
8
Not enough data
Ease of Admin
6.9
7
Not enough data
Quality of Support
9.0
28
7.0
10
Has the product been a good partner in doing business?
6.7
6
Not enough data
Product Direction (% positive)
7.1
32
10.0
9
Features by Category
Ticket and Case Management
9.1
27
|
Verified
Not enough data
8.8
27
|
Verified
Not enough data
8.9
25
|
Verified
Not enough data
Feature Not Available
Not enough data
8.8
23
|
Verified
Not enough data
8.7
25
Not enough data
8.8
27
|
Verified
Not enough data
8.5
18
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
19
|
Verified
Not enough data
8.4
22
|
Verified
Not enough data
7.5
16
|
Verified
Not enough data
Feature Not Available
Not enough data
7.8
15
|
Verified
Not enough data
Platform
Feature Not Available
Not enough data
6.7
8
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
8.7
5
|
Verified
Not enough data
8.3
21
|
Verified
Not enough data
8.6
23
|
Verified
Not enough data
Administration
9.3
21
|
Verified
8.7
9
|
Verified
9.1
19
|
Verified
7.5
8
|
Verified
9.3
20
|
Verified
8.5
8
|
Verified
Service Desk
9.3
20
|
Verified
7.1
7
|
Verified
9.0
21
|
Verified
7.6
7
|
Verified
9.1
20
|
Verified
8.3
8
|
Verified
Management
8.5
13
|
Verified
Not enough data
8.7
13
|
Verified
Not enough data
9.0
12
|
Verified
Not enough data
8.8
12
|
Verified
Not enough data
9.3
10
Not enough data
Functionality
9.2
14
|
Verified
Not enough data
8.1
14
Not enough data
8.8
14
|
Verified
9.0
5
|
Verified
9.4
11
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
OTRS and SAP Solution Manager are categorized as IT Service Management (ITSM) Tools
Reviews
Reviewers' Company Size
OTRS
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SAP Solution Manager
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Pharmaceuticals
29.7%
Information Technology and Services
10.8%
Higher Education
8.1%
Outsourcing/Offshoring
5.4%
Internet
5.4%
Other
40.5%
Information Technology and Services
18.2%
Oil & Energy
9.1%
Marketing and Advertising
9.1%
Management Consulting
9.1%
Hospital & Health Care
9.1%
Other
45.5%
Alternatives
Discussions
OTRS has no discussions with answers
SAP Solution Manager has no discussions with answers
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