# Orum vs RingCentral Contact Center Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Orum excels in user satisfaction, boasting a significantly higher overall score compared to RingCentral Contact Center. Users appreciate Orum's innovative features like the **Boost Connect** , which streamlines the dialing process and enhances productivity during cold calls.
- **According to verified reviews** , RingCentral Contact Center is praised for its unified platform that integrates calls, messages, and customer interactions, making it easier for users to stay organized. However, some users feel it struggles to fully meet their specific workflow needs.
- **Users say** that Orum's advanced analytics and AI call scoring are game-changers, helping them prioritize the right prospects and optimize their calling strategies. This level of functionality is highlighted as a major advantage over RingCentral, which, while effective, does not offer the same depth of analytical tools.
- **Reviewers mention** that the implementation process for Orum is notably smooth, with many users highlighting the ease of setup and quick onboarding. In contrast, some RingCentral users have reported challenges during the configuration phase, which can impact initial user experience.
- **Users appreciate** the quality of support provided by Orum, with many noting the responsiveness and helpfulness of the support team. RingCentral Contact Center also receives positive feedback for its support, but users have indicated that response times can vary, leading to occasional delays in issue resolution.
- **According to recent user feedback** , Orum's ability to parallel dial and its focus on optimizing connect rates are standout features that significantly enhance the cold calling experience. While RingCentral offers solid functionality, it lacks some of the specialized features that make Orum particularly effective for sales teams.



| | Orum | RingCentral Contact Center | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.1 out of 5 | 
| **Total Reviews** | 793 | 199 | 
| **Largest Market Segment** | Mid-Market (55.5% of reviews) | Small-Business (50.0% of reviews) | 
| **Entry Level Price** | No pricing available | No pricing available | 

---
## Top Pros & Cons

### Orum

Pros:
- Ease of Use (294 reviews)
- Efficiency (260 reviews)

Cons:
- Call Issues (105 reviews)
- Missing Features (71 reviews)

### RingCentral Contact Center

Pros:
- Ease of Use (28 reviews)
- Helpful (15 reviews)

Cons:
- Call Issues (14 reviews)
- Call Functionality (12 reviews)

---
## Ratings Comparison
| Rating | Orum | RingCentral Contact Center | 
|---|---|---|
  | **Meets Requirements** | 9.1 (565 reviews) | 8.5 (153 reviews) | 
  | **Ease of Use** | 9.2 (599 reviews) | 8.6 (156 reviews) | 
  | **Ease of Setup** | 9.1 (341 reviews) | 8.5 (87 reviews) | 
  | **Ease of Admin** | 8.9 (101 reviews) | 8.3 (50 reviews) | 
  | **Quality of Support** | 9.2 (535 reviews) | 8.0 (136 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.3 (103 reviews) | 8.1 (51 reviews) | 
  | **Product Direction (% positive)** | 9.6 (564 reviews) | 7.1 (143 reviews) | 

---
## Pricing

### Orum

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### RingCentral Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 9.2/10 | 26 |

#### Ticket and Case Management

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.1 (9 reviews) | 
| **Ticket response user experience** | Not enough data | 8.1 (8 reviews) | 
| **Workflow** | Not enough data | 9.5 (11 reviews) | 
| **Response Automation** | Not enough data | 9.5 (11 reviews) | 
| **SLA Management** | Not enough data | 8.1 (6 reviews) | 
| **Attachments/Screencasts** | Not enough data | 9.0 (10 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.7 (9 reviews) | 
| **Customer and Contacts Database** | Not enough data | 9.2 (10 reviews) | 

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Agentic AI - Help Desk

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (9 reviews) | 
| **Email to Case** | Not enough data | 9.8 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.6 (8 reviews) | 
| **Social Integration** | Not enough data | 9.2 (6 reviews) | 
| **Voice** | Not enough data | 9.5 (11 reviews) | 

#### Platform

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Mobile User Support** | Not enough data | 9.0 (15 reviews) | 
| **Customization ** | Not enough data | 8.6 (15 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.4 (14 reviews) | 
| **Integration** | Not enough data | 9.1 (11 reviews) | 
| **Reporting** | Not enough data | 9.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.7 (13 reviews) | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Communication

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 

#### Administration

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Orum** | 8.6/10 | 513 |
| **RingCentral Contact Center** | 8.0/10 | 38 |

#### Dialing Options

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Preview Dialing** | 9.0 (455 reviews) | 8.4 (24 reviews) ✓ Verified | 
| **Progressive Dialing** | 8.9 (443 reviews) | 8.1 (22 reviews) ✓ Verified | 
| **Predictive Dialing** | Feature Not Available | 7.2 (10 reviews) | 

#### Agent Tools

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Whisper Coaching ** | 8.2 (343 reviews) | 7.4 (22 reviews) ✓ Verified | 
| **Callback Scheduling ** | 8.1 (342 reviews) | 8.0 (22 reviews) ✓ Verified | 
| **Call Recording ** | 9.2 (453 reviews) ✓ Verified | 8.5 (27 reviews) ✓ Verified | 

#### Automation

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Voice Activity Detection** | 8.5 (433 reviews) ✓ Verified | 8.3 (21 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | 8.3 (350 reviews) ✓ Verified | 8.3 (25 reviews) ✓ Verified | 
| **Call Scrubbing** | 8.5 (364 reviews) | 8.0 (22 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.5 (202 reviews) | 7.5 (12 reviews) | 
| **Cross-system Integration** | 8.6 (215 reviews) | 7.9 (16 reviews) | 

#### AI Capabilities - Auto Dialer

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Call Prioritization and List Optimization** | 8.6 (204 reviews) | 8.2 (10 reviews) | 
| **Compliance Monitoring** | 8.5 (195 reviews) | 8.5 (10 reviews) | 
| **Speech Analytics and Sentiment Analysis** | 8.8 (199 reviews) | 8.2 (11 reviews) | 

### Virtual Workspaces

| Product | Score | Reviews |
|---|---|---|
| **Orum** | 8.6/10 | 41 |
| **RingCentral Contact Center** | N/A | N/A |

#### Visual Tools

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Whiteboarding** | Feature Not Available | Not enough data | 
| **Annotations** | Feature Not Available | Not enough data | 
| **Graphing** | Feature Not Available | Not enough data | 
| **Templates** | Feature Not Available | Not enough data | 

#### Office Customization

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Office Decor** | Feature Not Available | Not enough data | 
| **Customized Floor Plans** | Feature Not Available | Not enough data | 
| **Personal Offices** | 8.6 (39 reviews) | Not enough data | 

#### Guest Tools

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Virtual Receptionist** | Feature Not Available | Not enough data | 
| **External Video Conferencing** | Feature Not Available | Not enough data | 
| **Guest Links** | 8.3 (38 reviews) | Not enough data | 

#### Collaboration Tools

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Simultaneous Screen Sharing** | Feature Not Available | Not enough data | 
| **Document Sharing** | Feature Not Available | Not enough data | 
| **Availability Status** | 8.6 (40 reviews) | Not enough data | 
| **Mobile Application** | Feature Not Available | Not enough data | 

#### Agentic AI - Virtual Workspaces

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (24 reviews) | Not enough data | 
| **Multi-step Planning** | Feature Not Available | Not enough data | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 8.3/10 | 31 |

#### Channels

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 9.0 (21 reviews) | 
| **Open Listening** | Not enough data | Feature Not Available | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | Feature Not Available | 
| **Create Content** | Not enough data | Feature Not Available | 
| **Personalization** | Not enough data | 7.9 (16 reviews) | 
| **Inbound Identification** | Not enough data | 8.8 (27 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.6 (22 reviews) | 

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.3 (11 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 8 |

#### Usability

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **All-Employee Access** | Not enough data | Feature Not Available | 
| **Supporting Documents** | Not enough data | 8.6 (6 reviews) | 
| **Two-Way Communication** | Not enough data | 9.7 (6 reviews) | 

#### Reporting

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.6 (6 reviews) | 
| **Trend Analysis** | Not enough data | 8.3 (6 reviews) | 
| **Performance Monitoring** | Not enough data | 9.7 (6 reviews) | 

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 7.9/10 | 83 |

#### Channels

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Voice** | Not enough data | 8.9 (49 reviews) ✓ Verified | 
| **Social** | Not enough data | 7.4 (38 reviews) ✓ Verified | 
| **Web Chat** | Not enough data | 7.7 (40 reviews) ✓ Verified | 
| **Mobile SMS** | Not enough data | 7.9 (47 reviews) ✓ Verified | 
| **Email** | Not enough data | 7.9 (39 reviews) ✓ Verified | 

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.7 (26 reviews) | 

#### Functions

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Session Routing** | Not enough data | 8.3 (67 reviews) ✓ Verified | 
| **Session Queuing** | Not enough data | 8.1 (65 reviews) ✓ Verified | 
| **Concurrent Calling** | Not enough data | 7.9 (54 reviews) ✓ Verified | 
| **Speech Analytics** | Not enough data | 7.4 (32 reviews) ✓ Verified | 
| **Auto Dialer** | Not enough data | 8.0 (40 reviews) ✓ Verified | 
| **IVR** | Not enough data | 7.8 (39 reviews) ✓ Verified | 
| **Inbound Screen Pop** | Not enough data | 8.1 (43 reviews) | 
| **Persistent Data** | Not enough data | 8.1 (38 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 7.9 (57 reviews) ✓ Verified | 
| **Administrator Access** | Not enough data | 8.5 (63 reviews) ✓ Verified | 
| **Reporting & Dashboards** | Not enough data | 7.9 (68 reviews) ✓ Verified | 
| **Session Recording** | Not enough data | 8.1 (42 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | Not enough data | 7.8 (38 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 15 |

#### Workforce Management

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Agent Availability** | Not enough data | 8.7 (13 reviews) | 
| **Skills Management** | Not enough data | 8.3 (11 reviews) | 
| **Shift Scheduling** | Not enough data | 8.5 (10 reviews) | 
| **Agent Self-Service** | Not enough data | 7.4 (11 reviews) | 
| **Mobile Access** | Not enough data | 9.2 (14 reviews) | 

#### Administration

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Automation** | Not enough data | 8.3 (13 reviews) | 
| **Performance Analysis** | Not enough data | 8.8 (11 reviews) | 
| **Dashboards** | Not enough data | 9.5 (14 reviews) | 
| **Forecasting** | Not enough data | 8.0 (10 reviews) | 
| **Intraday Management** | Not enough data | 8.2 (11 reviews) | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 19 |

#### Conversational Platform

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | Not enough data | 8.9 (16 reviews) | 
| **Omnichannel** | Not enough data | 8.6 (13 reviews) | 
| **Contextual Engagement** | Not enough data | 9.2 (14 reviews) | 
| **Proactive Engagement** | Not enough data | 9.6 (9 reviews) | 

#### Support Automation

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.3 (14 reviews) | 
| **Seamless Escalation** | Not enough data | 8.6 (13 reviews) | 
| **Transcripts** | Not enough data | 9.4 (13 reviews) | 
| **Self-Serve Support** | Not enough data | 8.0 (10 reviews) | 

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.0 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 8.5/10 | 28 |

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.3 (14 reviews) | 
| **Notifications** | Not enough data | 8.9 (15 reviews) | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | 8.7 (17 reviews) | 
| **Co-Browsing** | Not enough data | 6.7 (5 reviews) | 

####  Internal Use

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Customization ** | Not enough data | 8.6 (15 reviews) | 
| **Conversation Archiving** | Not enough data | 8.9 (12 reviews) | 
| **Lead Development** | Not enough data | Feature Not Available | 
| **Knowledge Base** | Not enough data | 8.5 (11 reviews) | 
| **Team Inbox ** | Not enough data | 8.8 (12 reviews) | 
| **Customer Profiles** | Not enough data | 8.5 (14 reviews) | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 9.0/10 | 14 |

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Self-Service Experience

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (8 reviews) | 
| **Searchable Articles** | Not enough data | 8.7 (9 reviews) | 
| **Community Forums** | Not enough data | 8.8 (10 reviews) | 
| **Mobile Optimization** | Not enough data | 8.7 (5 reviews) | 
| **Personalization** | Not enough data | 9.7 (5 reviews) | 

#### Self-Service Platform

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | 9.0 (5 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | 8.8/10 | 11 |

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

#### Process

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Mentions** | Not enough data | 9.0 (8 reviews) | 
| **Tickets** | Not enough data | 8.8 (7 reviews) | 
| **Macros** | Not enough data | Not enough data | 

#### Channels

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Email** | Not enough data | 8.6 (7 reviews) | 
| **Social** | Not enough data | 9.0 (8 reviews) | 
| **Live Chat** | Not enough data | 9.0 (7 reviews) | 
| **Phone** | Not enough data | 9.3 (10 reviews) | 
| **Text** | Not enough data | 9.2 (11 reviews) | 

#### Insight

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Surveys** | Not enough data | 7.8 (6 reviews) | 
| **Reporting** | Not enough data | 8.1 (7 reviews) | 
| **Visitor Activity** | Not enough data | Not enough data | 
| **Help Desk** | Not enough data | 9.3 (9 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Generative AI

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Feature Not Available | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Orum** | 8.9/10 | 261 |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | 8.4 (81 reviews) | Not enough data | 
| **Natural Language Interaction** | 8.5 (81 reviews) | Not enough data | 

#### Calling

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Record Calls** | 9.3 (243 reviews) | Not enough data | 
| **Generate Location** | 8.6 (216 reviews) | Not enough data | 
| **Call Types** | 9.0 (227 reviews) | Not enough data | 
| **Click-to-Call** | 9.2 (232 reviews) | Not enough data | 
| **Auto Dialer** | 9.5 (103 reviews) | Not enough data | 

#### Contacts

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Personalization** | 8.7 (222 reviews) | Not enough data | 
| **Information Locater** | 8.7 (209 reviews) | Not enough data | 
| **Record Prospect Data** | 9.0 (222 reviews) | Not enough data | 

#### Insights

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Notes** | 9.0 (231 reviews) | Not enough data | 
| **Daily Summary** | 9.2 (221 reviews) | Not enough data | 
| **Automated Voicemails** | 9.0 (215 reviews) | Not enough data | 
| **Automated Emails** | Feature Not Available | Not enough data | 
| **Sorts Prospects** | 8.7 (212 reviews) | Not enough data | 
| **Automated Note Taking** | 8.7 (93 reviews) | Not enough data | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **Orum** | N/A | N/A |
| **RingCentral Contact Center** | N/A | N/A |

#### Agentic AI - UCaaS Platforms

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Cross-system Integration** | Not enough data | Feature Not Available | 
| **Adaptive Learning** | Not enough data | Feature Not Available | 
| **Natural Language Interaction** | Not enough data | Feature Not Available | 

#### Extensions

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Tenancy Flexibility** | Not enough data | Not enough data | 
| **Native VoIP** | Not enough data | Not enough data | 
| **CCaaS Option** | Not enough data | Not enough data | 

#### Features

| Feature | Orum | RingCentral Contact Center | 
|---|---|---|
| **Voicemail to Email** | Not enough data | Not enough data | 
| **Voicemail to SMS** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Voice Conferencing** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Conference Transcripts** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer)

**Unique to Orum (2):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Virtual Workspaces](https://www.g2.com/categories/virtual-workspaces)

**Unique to RingCentral Contact Center (11):** [Contact Center Software](https://www.g2.com/categories/contact-center), [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [Live Chat Software](https://www.g2.com/categories/live-chat), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Orum | RingCentral Contact Center | 
|---|---|---|
| **Small-Business** | 28.6% | 50.0% | 
| **Mid-Market** | 55.5% | 36.3% | 
| **Enterprise** | 15.8% | 13.7% | 

### By Industry

#### Orum

- **Computer Software:** 36.7%
- **Information Technology and Services:** 20.7%
- **Computer & Network Security:** 5.6%
- **Financial Services:** 5.1%
- **Marketing and Advertising:** 4.2%
- **Human Resources:** 2.3%
- **Accounting:** 2.0%
- **Consulting:** 1.9%
- **Telecommunications:** 1.5%
- **Staffing and Recruiting:** 1.4%
- **Other:** 18.6%

#### RingCentral Contact Center

- **Telecommunications:** 7.1%
- **Computer Software:** 7.1%
- **Financial Services:** 6.6%
- **Consumer Services:** 6.6%
- **Staffing and Recruiting:** 5.5%
- **Insurance:** 4.9%
- **Law Practice:** 4.4%
- **Hospital & Health Care:** 3.8%
- **Information Technology and Services:** 3.8%
- **Marketing and Advertising:** 3.8%
- **Other:** 46.4%

---
## Alternatives

### Alternatives to Orum

- [Nooks](https://www.g2.com/products/nooks/reviews) — 4.8/5 stars (1446 reviews)
- [Koncert](https://www.g2.com/products/koncert/reviews) — 4.6/5 stars (396 reviews)
- [PhoneBurner](https://www.g2.com/products/phoneburner/reviews) — 4.7/5 stars (284 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)
- [ConnectAndSell](https://www.g2.com/products/connectandsell/reviews) — 4.3/5 stars (234 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [FlashIntel](https://www.g2.com/products/flashintel/reviews) — 4.6/5 stars (665 reviews)
- [Salesloft](https://www.g2.com/products/salesloft/reviews) — 4.5/5 stars (4287 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1822 reviews)

### Alternatives to RingCentral Contact Center

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2383 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1546 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (253 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1583 reviews)
- [CTM](https://www.g2.com/products/ctm-ctm/reviews) — 4.5/5 stars (758 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1822 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews)

---
## Top Discussions

### Orum

- Title: [What is Orum used for?](https://www.g2.com/discussions/what-is-orum-used-for) — 4 comments
  > **Top comment:** "Automated Dialing"
- Title: [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you integrated Orum with your CRM for automated data capture? The platform ensures all call data, notes, and..."
- Title: [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Make sure your team understands how AI fits into their workflow. Training should focus on making AI feel seamless..."
- Title: [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">For better training, you could leverage Orum's AI Coaching suite which includes Objection Detection, post-call..."
- Title: [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) — 1 comment
  > **Top comment:** "<p><span style="color: rgb(0, 0, 0);">Have you tried Orum's AI-powered call routing that prioritizes numbers based on historical answer rates? This smart..."

### RingCentral Contact Center

- Title: [How good is RingCentral?](https://www.g2.com/discussions/how-good-is-ringcentral) — 2 comments, 1 upvote
  > **Top comment:** "Comment deleted by user."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/orum-vs-ringcentral-contact-center)