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Compare Orlo and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Enterprise (54.5% of reviews)
Enterprise (42.4% of reviews)
Entry-Level Pricing
No pricing available
$4,200.00 1 User Per Year
Orlo
Star Rating
(33)4.4 out of 5
Market Segments
Enterprise (54.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about OrloSprinklr Service
Star Rating
(712)4.3 out of 5
Market Segments
Enterprise (42.4% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Sprinklr Service excels in customization, allowing users to tailor workflows to their specific team needs. This flexibility is highlighted by users who appreciate the ability to define processes that effectively solve problems, making it a strong choice for complex enterprise environments.
- Users say that Orlo offers a user-friendly experience for managing social media channels, with features like easy post scheduling and campaign reporting. Reviewers find it straightforward to use, which can be particularly beneficial for teams looking to engage with their community without a steep learning curve.
- According to verified reviews, Sprinklr Service is recognized for its multi-channel integration, unifying customer interactions across various platforms. This capability is crucial for enterprises that need to manage diverse customer touchpoints efficiently, as noted by users who value its scalability.
- Reviewers mention that Orlo's bulk tagging and actioning features are incredibly useful, allowing for efficient management of social media interactions. Users appreciate the well-designed filters that make it easy to handle large volumes of posts, which can enhance productivity in social media management roles.
- G2 reviewers highlight that while Sprinklr Service has a solid overall rating, it faces challenges in ease of setup compared to Orlo. Users have noted that Sprinklr's implementation can be more complex, whereas Orlo's straightforward onboarding process is often praised for its simplicity.
- Users report that Orlo shines in support quality, with many reviewers expressing high satisfaction with the assistance they receive. This contrasts with Sprinklr Service, where some users feel that support could be improved, indicating a potential area for enhancement in the latter's service offerings.
Pricing
Entry-Level Pricing
Orlo
No pricing availableSprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Orlo
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
8.5
28
8.5
586
Ease of Use
8.8
28
8.3
602
Ease of Setup
9.2
15
8.0
445
Ease of Admin
9.4
14
8.1
234
Quality of Support
9.2
28
8.1
563
Has the product been a good partner in doing business?
9.6
13
8.6
235
Product Direction (% positive)
9.6
26
8.7
592
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
82
|
Verified
Social Analytics
Not enough data
Not enough data
7.3(won by default)
11
Not enough data
8.1(won by default)
13
Not enough data
7.9(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
7.9(won by default)
11
Not enough data
8.2(won by default)
13
Not enough data
8.7(won by default)
9
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
Not enough data
8.2
51
Not enough data
7.9
50
Not enough data
8.3
50
Engagement
Not enough data
8.1
51
Not enough data
8.0
50
Not enough data
7.7
48
Performance
Not enough data
7.9
49
Not enough data
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Content & Collaboration
8.8
7
Not enough data
8.1
7
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Social Management
7.5
17
Not enough data
7.9
15
Not enough data
8.4
16
Not enough data
8.2
16
Not enough data
8.1
8
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Interoperability
7.7
5
Not enough data
Agentic AI - Social Media Advertising
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Functionality
8.5
10
Not enough data
Campaign Management
8.3
11
Not enough data
8.2
10
Not enough data
7.7
11
Not enough data
7.6
11
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.5
9
Not enough data
7.2
6
Not enough data
8.1
6
Not enough data
7.5
8
Not enough data
8.8
8
Not enough data
7.4
7
Not enough data
7.9
7
Not enough data
Targeting
8.1
9
Not enough data
7.7
8
Not enough data
7.1
8
Not enough data
7.3
8
Not enough data
Platform
6.7
8
Not enough data
8.9
11
Not enough data
9.8
11
Not enough data
9.1
11
Not enough data
8.7
10
Not enough data
8.0
11
Not enough data
8.5
10
Not enough data
9.2
8
Not enough data
9.1
9
Not enough data
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Monitoring & Listening
8.1
13
Not enough data
7.2
9
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.5
12
Not enough data
8.3
12
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
74
Feature Not Available
7.4
72
Feature Not Available
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.2
101
Not enough data
7.3
96
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.0
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9
225
Feature Not Available
6.8
222
Process
8.3
9
8.3
310
7.9
7
7.7
307
9.0
5
8.1
307
Channels
Feature Not Available
7.3
282
9.7
10
8.8
325
Not enough data
7.2
274
Feature Not Available
6.6
262
Not enough data
7.5
271
Insight
Not enough data
7.7
290
7.8
10
8.3
313
Feature Not Available
7.9
285
8.7
9
7.6
281
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Orlo and Sprinklr Service are categorized as Live Chat and Social Customer Service
Unique Categories
Orlo is categorized as Social Media Analytics, Social Media Management, Social Media Listening Tools, and Social Media Advertising
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Contact Center Quality Assurance, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Orlo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Government Administration
15.2%
Construction
12.1%
Higher Education
9.1%
Transportation/Trucking/Railroad
6.1%
Real Estate
6.1%
Other
51.5%
Consumer Services
11.2%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
4.0%
Other
64.1%
Alternatives
Discussions
Orlo has no discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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