# Oracle Utilities Customer Care and Billing Solutions vs Smartflex Comparison | | Oracle Utilities Customer Care and Billing Solutions | Smartflex | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.8 out of 5 | | **Total Reviews** | 15 | 15 | | **Largest Market Segment** | Mid-Market (53.3% of reviews) | Enterprise (73.3% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Oracle Utilities Customer Care and Billing Solutions **Not enough data** ### Smartflex Pros: - Efficiency (9 reviews) - Ease of Use (5 reviews) Cons: - Integration Issues (2 reviews) - Performance Issues (2 reviews) --- ## Ratings Comparison | Rating | Oracle Utilities Customer Care and Billing Solutions | Smartflex | |---|---|---| | **Meets Requirements** | 9.4 (12 reviews) | 9.9 (12 reviews) | | **Ease of Use** | 9.2 (12 reviews) | 8.1 (13 reviews) | | **Ease of Setup** | 9.0 (12 reviews) | Not enough data | | **Ease of Admin** | 9.2 (12 reviews) | Not enough data | | **Quality of Support** | 9.3 (12 reviews) | 9.7 (12 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (12 reviews) | Not enough data | | **Product Direction (% positive)** | 8.9 (11 reviews) | 10.0 (12 reviews) | --- ## Pricing ### Oracle Utilities Customer Care and Billing Solutions #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Smartflex #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Meter Data Management Systems | Product | Score | Reviews | |---|---|---| | **Oracle Utilities Customer Care and Billing Solutions** | N/A | N/A | | **Smartflex** | N/A | N/A | #### Data Management | Feature | Oracle Utilities Customer Care and Billing Solutions | Smartflex | |---|---|---| | **Data Quality - Meter Data Management** | Not enough data | Not enough data | | **Data Aggregation - Meter Data Management** | Not enough data | Not enough data | | **Compliance - Meter Data Management** | Not enough data | Not enough data | #### Assets Management | Feature | Oracle Utilities Customer Care and Billing Solutions | Smartflex | |---|---|---| | **Asset Quality Assurance - Meter Data Management** | Not enough data | Not enough data | | **Smart Meter Deployment - Meter Data Management** | Not enough data | Not enough data | | **Energy Resource Management - Meter Data Management** | Not enough data | Not enough data | ### Utilities’ Customer Information System (CIS) | Product | Score | Reviews | |---|---|---| | **Oracle Utilities Customer Care and Billing Solutions** | 9.0/10 | 10 | | **Smartflex** | N/A | N/A | #### Operations | Feature | Oracle Utilities Customer Care and Billing Solutions | Smartflex | |---|---|---| | **ERP Functionality - Utilities' CIS** | 8.9 (9 reviews) | Not enough data | | **Customer Information Tracking - Utilities' CIS** | 9.3 (10 reviews) | Not enough data | | **Payment Customization - Utilities' CIS** | 9.3 (10 reviews) | Not enough data | | **Industry Adaptation - Utilities' CIS** | 9.8 (9 reviews) | Not enough data | | **Employee Training - Utilities' CIS** | 9.0 (10 reviews) | Not enough data | #### Customer Management | Feature | Oracle Utilities Customer Care and Billing Solutions | Smartflex | |---|---|---| | **Customer Service - Utilities' CIS** | 9.0 (10 reviews) | Not enough data | | **Social Media Integration - Utilities' CIS** | 8.3 (9 reviews) | Not enough data | | **CRM Functionality - Utilities' CIS** | 8.7 (9 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Utilities’ Customer Information System (CIS)](https://www.g2.com/categories/utilities-customer-information-system-cis) **Unique to Smartflex (1):** [Meter Data Management Systems](https://www.g2.com/categories/meter-data-management-systems) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle Utilities Customer Care and Billing Solutions | Smartflex | |---|---|---| | **Small-Business** | 13.3% | 0% | | **Mid-Market** | 53.3% | 26.7% | | **Enterprise** | 33.3% | 73.3% | ### By Industry #### Oracle Utilities Customer Care and Billing Solutions - **Utilities:** 40.0% - **Mechanical or Industrial Engineering:** 13.3% - **Oil & Energy:** 6.7% - **Management Consulting:** 6.7% - **Information Technology and Services:** 6.7% - **Hospital & Health Care:** 6.7% - **Consumer Services:** 6.7% - **Computer Software:** 6.7% - **Civil Engineering:** 6.7% #### Smartflex - **Telecommunications:** 80.0% - **Utilities:** 20.0% --- ## Alternatives ### Alternatives to Oracle Utilities Customer Care and Billing Solutions - [TrueBill](https://www.g2.com/products/truebill/reviews) — 3.7/5 stars (3 reviews) - [SAP Utilities Customer Engagement](https://www.g2.com/products/sap-utilities-customer-engagement/reviews) — 5.0/5 stars (2 reviews) - [Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews) — 4.8/5 stars (4 reviews) - [MECOMS Customer Management](https://www.g2.com/products/mecoms-customer-management/reviews) — 0.0/5 stars (0 reviews) - [Customer Information System](https://www.g2.com/products/customer-information-system/reviews) — 3.5/5 stars (1 reviews) - [PayIt](https://www.g2.com/products/payit-payit/reviews) — 5.0/5 stars (7 reviews) - [Logics](https://www.g2.com/products/logics/reviews) — 4.5/5 stars (2 reviews) - [Indra inCMS](https://www.g2.com/products/indra-incms/reviews) — 0.0/5 stars (0 reviews) - [UMAX 365](https://www.g2.com/products/umax-365/reviews) — 0.0/5 stars (0 reviews) - [UMS - Utility Management System](https://www.g2.com/products/ums-utility-management-system/reviews) — 0.0/5 stars (0 reviews) ### Alternatives to Smartflex - [Spacewell Energy](https://www.g2.com/products/spacewell-energy/reviews) — 4.4/5 stars (53 reviews) - [The PI System](https://www.g2.com/products/the-pi-system/reviews) — 4.6/5 stars (21 reviews) - [Net@Suite](https://www.g2.com/products/net-suite/reviews) — 3.9/5 stars (19 reviews) - [PayIt](https://www.g2.com/products/payit-payit/reviews) — 5.0/5 stars (7 reviews) - [Agentforce Energy and Utilities (formerly Salesforce Energy and Utilities Cloud)](https://www.g2.com/products/agentforce-energy-and-utilities-formerly-salesforce-energy-and-utilities-cloud/reviews) — 4.8/5 stars (4 reviews) - [Ziptility](https://www.g2.com/products/ziptility/reviews) — 5.0/5 stars (4 reviews) - [SMART360](https://www.g2.com/products/smart360/reviews) — 5.0/5 stars (3 reviews) - [TrueBill](https://www.g2.com/products/truebill/reviews) — 3.7/5 stars (3 reviews) - [Oracle DataRaker](https://www.g2.com/products/oracle-dataraker/reviews) — 3.2/5 stars (3 reviews) - [Flo](https://www.g2.com/products/flo-technologies-inc-flo/reviews) — 4.5/5 stars (3 reviews) --- ## Top Discussions ### Oracle Utilities Customer Care and Billing Solutions No discussions available for this product. ### Smartflex - Title: [What is Open Smartflex used for?](https://www.g2.com/discussions/what-is-open-smartflex-used-for) — 1 comment > **Top comment:** "Smartflex is a comprehensive, cloud-based solution designed for utility companies to manage their customer, billing, and field service operations in one..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-utilities-customer-care-and-billing-solutions-vs-smartflex)