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Compare Oracle Siebel and SuiteCRM 
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At a Glance
Market Segments
Enterprise (63.2% of reviews)
Small-Business (68.2% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Siebel
Star Rating
(445)3.5 out of 5
Market Segments
Enterprise (63.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle SiebelSuiteCRM
Star Rating
(93)4.2 out of 5
Market Segments
Small-Business (68.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SuiteCRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Siebel's Sales Force Automation features, such as Contact & Account Management and Opportunity & Pipeline Management, are effective but often require more training to navigate, leading to a lower ease of use rating (6.7). In contrast, SuiteCRM excels in these areas with higher ratings (9.0 and 8.5 respectively), making it more user-friendly for small businesses.
- Reviewers mention that SuiteCRM's Customization capabilities, particularly with Custom Fields and Multi-page Forms, are highly praised for their flexibility and ease of implementation, scoring significantly higher (8.6) compared to Oracle Siebel's lower customization score (7.3).
- G2 users highlight that SuiteCRM's Customer Support features, including the Customer Support Portal and Case Management, are more intuitive and responsive, reflected in its higher ratings (8.0 and 8.1) compared to Oracle Siebel's ratings (7.6 and 7.9), which users find less accessible.
- Users on G2 report that SuiteCRM's Reporting & Analytics tools, especially the Dashboards and Forecasting features, provide clearer insights and are easier to use, achieving scores of 8.3 and 8.0, while Oracle Siebel's scores (7.4 and 7.4) indicate a need for improvement in this area.
- Reviewers say that Oracle Siebel's Integration capabilities, particularly with Integration APIs, are robust but can be complex to implement, leading to a higher score (8.0) compared to SuiteCRM's (7.7). However, SuiteCRM's Data Import & Export Tools are noted for their simplicity and effectiveness, scoring 8.4.
- Users report that SuiteCRM's Mobile User Support is superior, with features that allow for seamless access and functionality on mobile devices, scoring 8.3, while Oracle Siebel's mobile support is less favorable, with a score of 7.3, indicating a gap in mobile usability.
Pricing
Entry-Level Pricing
Oracle Siebel
No pricing availableSuiteCRM
No pricing availableFree Trial
Oracle Siebel
No trial information availableSuiteCRM
No trial information availableRatings
Meets Requirements
7.6
334
8.6
78
Ease of Use
6.7
338
7.9
78
Ease of Setup
6.2
97
8.2
37
Ease of Admin
6.6
97
8.2
35
Quality of Support
7.1
297
8.0
73
Has the product been a good partner in doing business?
7.1
94
8.8
34
Product Direction (% positive)
4.9
332
8.4
75
Features by Category
Sales Force Automation
7.5
219
|
Verified
9.0
67
|
Verified
7.3
163
|
Verified
Feature Not Available
7.3
204
|
Verified
8.5
62
|
Verified
7.5
231
|
Verified
8.4
66
|
Verified
7.4
177
|
Verified
8.2
56
|
Verified
7.3
198
|
Verified
8.2
59
|
Verified
7.3
186
|
Verified
8.2
58
|
Verified
7.5
187
|
Verified
8.3
59
|
Verified
7.6
192
|
Verified
8.2
59
|
Verified
Marketing Automation
7.3
155
|
Verified
8.3
54
|
Verified
7.5
161
|
Verified
8.0
56
|
Verified
7.4
167
|
Verified
8.8
60
|
Verified
7.6
140
|
Verified
Feature Not Available
Customer Support
7.9
177
|
Verified
8.1
56
|
Verified
7.6
177
|
Verified
8.0
54
|
Verified
7.6
175
|
Verified
7.8
57
|
Verified
7.9
165
|
Verified
7.6
53
|
Verified
7.7
163
|
Verified
8.0
55
|
Verified
Reporting & Analytics
7.6
204
|
Verified
8.4
64
|
Verified
7.4
205
|
Verified
8.3
66
|
Verified
7.5
174
|
Verified
7.9
59
|
Verified
Mobile & Social
7.2
130
|
Verified
Feature Not Available
7.3
123
|
Verified
8.1
48
7.4
122
|
Verified
8.2
51
|
Verified
Platform
7.3
64
|
Verified
8.6
38
|
Verified
7.8
70
|
Verified
8.5
38
|
Verified
8.0
66
|
Verified
8.8
38
|
Verified
7.8
55
|
Verified
8.4
34
|
Verified
7.6
60
|
Verified
8.4
34
|
Verified
7.4
56
|
Verified
8.6
35
|
Verified
7.3
61
|
Verified
8.6
37
|
Verified
7.3
61
|
Verified
7.8
35
|
Verified
Integration
7.6
73
|
Verified
8.4
35
|
Verified
8.0
58
|
Verified
7.7
30
|
Verified
7.6
55
|
Verified
7.7
30
|
Verified
Generative AI
8.1
9
7.0
5
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Siebel and SuiteCRM are categorized as CRM
Unique Categories
Oracle Siebel has no unique categories
SuiteCRM is categorized as Online Form Builder
Reviews
Reviewers' Company Size
Oracle Siebel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SuiteCRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.2%
Computer Software
8.7%
Telecommunications
8.4%
Financial Services
5.9%
Retail
4.8%
Other
59.0%
Information Technology and Services
15.9%
Computer Software
9.1%
Telecommunications
6.8%
Internet
5.7%
Accounting
5.7%
Other
56.8%
Alternatives
Discussions
What language is Siebel written in?
3 Comments
MS
JavaScriptRead more
What's the best way to practice the navigation in the software?
1 Comment
NO
Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the...Read more
What is Oracle Siebel used for?
1 Comment
NL
Oracle Siebel is a Customer Relationship Management applications to maintain the customer contacts, create the work orders, prepare the quotations, and we...Read more
SuiteCRM has no discussions with answers
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