# Oracle Siebel vs SAP Sales Cloud Comparison --- ## AI Generated Summary - **G2 reviewers report** that SAP Sales Cloud excels in user experience, particularly with its mobile access feature, allowing users to manage deals and customer interactions from anywhere. This flexibility is a significant advantage for sales teams on the go, while Oracle Siebel, despite its strong customization capabilities, is noted for being less intuitive in daily use. - **Users say** that SAP Sales Cloud provides a comprehensive view of the sales pipeline, making it easier to track opportunities and follow up efficiently. In contrast, while Oracle Siebel offers organized customer data access, some users find it less effective for managing sales activities compared to SAP's streamlined approach. - **Reviewers mention** that the implementation process for SAP Sales Cloud is notably smooth, with many users appreciating the intuitive onboarding experience. Oracle Siebel, however, has received feedback indicating that its setup can be more complex, which may pose challenges for new users trying to get started quickly. - **According to verified reviews** , SAP Sales Cloud shines in its dashboard functionality, which users find easy to navigate for submitting sales orders and tracking performance. Oracle Siebel, while praised for its stability and customization, does not match the same level of user-friendly interface that SAP offers. - **Users highlight** that SAP Sales Cloud's quality of support is superior, with many noting responsive assistance and helpful resources. In comparison, Oracle Siebel's support is seen as adequate but not as robust, which can be a drawback for users needing timely help. - **G2 reviewers indicate** that Oracle Siebel is particularly effective in specific industries, such as healthcare, where its customization capabilities are highly valued. However, SAP Sales Cloud's broader appeal and higher overall satisfaction ratings suggest it may be a better fit for diverse business needs across various sectors. | | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Star Rating** | 3.5 out of 5 | 4.2 out of 5 | | **Total Reviews** | 465 | 998 | | **Largest Market Segment** | Enterprise (61.4% of reviews) | Enterprise (44.0% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Oracle Siebel Pros: - Ease of Use (6 reviews) - Easy Setup (4 reviews) Cons: - Learning Curve (3 reviews) - Connectivity Issues (2 reviews) ### SAP Sales Cloud Pros: - Ease of Use (92 reviews) - Integrations (62 reviews) Cons: - Learning Curve (75 reviews) - Limited Customization (47 reviews) --- ## Ratings Comparison | Rating | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Meets Requirements** | 7.7 (348 reviews) | 8.5 (710 reviews) | | **Ease of Use** | 6.7 (352 reviews) | 7.9 (723 reviews) | | **Ease of Setup** | 6.5 (110 reviews) | 8.1 (406 reviews) | | **Ease of Admin** | 6.7 (99 reviews) | 8.0 (262 reviews) | | **Quality of Support** | 7.2 (310 reviews) | 8.3 (679 reviews) | | **Has the product been a good partner in doing business?** | 7.2 (96 reviews) | 8.5 (262 reviews) | | **Product Direction (% positive)** | 5.0 (341 reviews) | 8.5 (682 reviews) | --- ## Pricing ### Oracle Siebel #### Entry-Level Pricing No pricing available #### Free Trial No information available ### SAP Sales Cloud #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **Oracle Siebel** | 7.7/10 | 321 | | **SAP Sales Cloud** | 8.1/10 | 621 | #### Sales Force Automation | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Contact & Account Management** | 7.6 (228 reviews) ✓ Verified | 8.3 (479 reviews) ✓ Verified | | **Partner Relationship Mgmt. (PRM)** | 7.3 (165 reviews) ✓ Verified | 8.2 (314 reviews) | | **Opportunity & Pipeline Mgmt.** | 7.3 (206 reviews) ✓ Verified | 8.3 (443 reviews) ✓ Verified | | **Task / Activity Management** | 7.5 (238 reviews) ✓ Verified | 8.3 (457 reviews) ✓ Verified | | **Territory & Quota Management** | 7.4 (178 reviews) ✓ Verified | 8.1 (406 reviews) ✓ Verified | | **Desktop Integration** | 7.4 (200 reviews) ✓ Verified | 8.1 (430 reviews) ✓ Verified | | **Product & Price List Management** | 7.3 (188 reviews) ✓ Verified | 8.1 (429 reviews) ✓ Verified | | **Quote & Order Management** | 7.5 (189 reviews) ✓ Verified | 8.2 (434 reviews) ✓ Verified | | **Customer Contract Management** | 7.6 (197 reviews) ✓ Verified | 8.2 (448 reviews) ✓ Verified | #### Marketing Automation | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Email Marketing** | 7.3 (159 reviews) ✓ Verified | 7.9 (381 reviews) ✓ Verified | | **Campaign Management** | 7.5 (165 reviews) ✓ Verified | 8.2 (305 reviews) | | **Lead Management** | 7.4 (170 reviews) ✓ Verified | 8.4 (408 reviews) ✓ Verified | | **Marketing ROI Analytics** | 7.6 (142 reviews) ✓ Verified | 8.1 (348 reviews) ✓ Verified | #### Customer Support | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Case Management** | 7.9 (180 reviews) ✓ Verified | 8.4 (412 reviews) ✓ Verified | | **Customer Support Portal** | 7.6 (181 reviews) ✓ Verified | 8.2 (422 reviews) ✓ Verified | | **Knowledge Base** | 7.6 (179 reviews) ✓ Verified | 8.2 (419 reviews) ✓ Verified | | **Call Center Features** | 7.8 (167 reviews) ✓ Verified | 8.0 (381 reviews) ✓ Verified | | **Support Analytics** | 7.7 (168 reviews) ✓ Verified | 8.2 (410 reviews) ✓ Verified | #### Reporting & Analytics | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Reporting** | 7.7 (209 reviews) ✓ Verified | 8.2 (466 reviews) ✓ Verified | | **Dashboards** | 7.5 (210 reviews) ✓ Verified | 8.2 (464 reviews) ✓ Verified | | **Forecasting** | 7.5 (178 reviews) ✓ Verified | 8.2 (421 reviews) ✓ Verified | #### Mobile & Social | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Social Collaboration Features** | 7.2 (133 reviews) ✓ Verified | 8.1 (270 reviews) | | **Social Network Integration** | 7.3 (125 reviews) ✓ Verified | 8.0 (217 reviews) | | **Mobile User Support** | 7.4 (126 reviews) ✓ Verified | 7.8 (341 reviews) ✓ Verified | #### Platform | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Customization** | 7.3 (64 reviews) ✓ Verified | 8.0 (293 reviews) ✓ Verified | | **Workflow Capability** | 7.8 (70 reviews) ✓ Verified | 8.3 (290 reviews) ✓ Verified | | **User, Role, and Access Management** | 8.0 (66 reviews) ✓ Verified | 8.5 (293 reviews) ✓ Verified | | **Internationalization** | 7.8 (55 reviews) ✓ Verified | 8.3 (260 reviews) ✓ Verified | | **Sandbox / Test Environments** | 7.6 (60 reviews) ✓ Verified | 8.2 (269 reviews) ✓ Verified | | **Document & Content Mgmt.** | 7.4 (56 reviews) ✓ Verified | 8.4 (276 reviews) ✓ Verified | | **Performance and Reliability** | 7.3 (61 reviews) ✓ Verified | 8.3 (299 reviews) ✓ Verified | | **Output Document Generation** | 7.3 (61 reviews) ✓ Verified | 8.3 (281 reviews) ✓ Verified | #### Integration | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Data Import & Export Tools** | 7.6 (73 reviews) ✓ Verified | 8.4 (288 reviews) ✓ Verified | | **Integration APIs** | 8.0 (58 reviews) ✓ Verified | 8.2 (272 reviews) ✓ Verified | | **Breadth of Partner Applications** | 7.6 (55 reviews) ✓ Verified | 8.1 (251 reviews) ✓ Verified | #### Generative AI | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **AI Text Generation** | 7.2 (12 reviews) | 7.5 (138 reviews) | #### Agentic AI - CRM | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | 7.5 (6 reviews) | 7.0 (42 reviews) | | **Multi-step Planning** | 8.8 (8 reviews) | 7.3 (41 reviews) | | **Cross-system Integration** | 9.0 (8 reviews) | 7.7 (44 reviews) | | **Adaptive Learning** | 8.1 (6 reviews) | 7.4 (43 reviews) | | **Natural Language Interaction** | 8.0 (5 reviews) | 7.6 (41 reviews) | | **Proactive Assistance** | 8.3 (6 reviews) | 7.7 (43 reviews) | | **Decision Making** | 8.6 (6 reviews) | 7.8 (42 reviews) | ### Sales Analytics | Product | Score | Reviews | |---|---|---| | **Oracle Siebel** | N/A | N/A | | **SAP Sales Cloud** | 8.5/10 | 147 | #### Agentic AI - Sales Analytics | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Autonomous Task Execution** | Not enough data | 7.8 (12 reviews) | | **Cross-system Integration** | Not enough data | 7.9 (11 reviews) | | **Adaptive Learning** | Not enough data | 7.8 (12 reviews) | | **Natural Language Interaction** | Not enough data | 7.6 (12 reviews) | | **Proactive Assistance** | Not enough data | 8.1 (12 reviews) | #### Data Sourcing | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Data Sourcing** | Not enough data | 8.6 (133 reviews) | | **Exporting & Sharing Data** | Not enough data | 8.8 (131 reviews) | | **Multi-Device Data Visualization** | Not enough data | 8.6 (128 reviews) | | **Interactive Dashboards** | Not enough data | 9.0 (131 reviews) | | **Data Segmentation** | Not enough data | 8.6 (131 reviews) | #### Predictive Analytics | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Lead Scoring** | Not enough data | 8.8 (128 reviews) | | **Opportunity Scoring** | Not enough data | 8.9 (129 reviews) | | **Risk Analysis** | Not enough data | 8.7 (134 reviews) | | **Live Forecasting** | Not enough data | 8.9 (136 reviews) | #### Sales Management | Feature | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Live Pipeline Management** | Not enough data | 8.6 (134 reviews) | | **Sales Gamification** | Not enough data | 8.3 (131 reviews) | | **Account-Based Analytics** | Not enough data | 8.8 (134 reviews) | | **Activity Tracking** | Not enough data | 9.0 (134 reviews) | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to SAP Sales Cloud (1):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle Siebel | SAP Sales Cloud | |---|---|---| | **Small-Business** | 13.3% | 20.0% | | **Mid-Market** | 25.3% | 36.0% | | **Enterprise** | 61.4% | 44.0% | ### By Industry #### Oracle Siebel - **Information Technology and Services:** 13.3% - **Telecommunications:** 8.6% - **Computer Software:** 8.6% - **Financial Services:** 5.7% - **Retail:** 4.7% - **Hospital & Health Care:** 3.4% - **Banking:** 2.9% - **Internet:** 2.5% - **Marketing and Advertising:** 2.5% - **Medical Devices:** 2.5% - **Other:** 45.5% #### SAP Sales Cloud - **Information Technology and Services:** 13.9% - **Computer Software:** 4.9% - **Accounting:** 4.6% - **Financial Services:** 3.7% - **Automotive:** 3.3% - **Consumer Goods:** 3.0% - **Telecommunications:** 2.8% - **Retail:** 2.6% - **Oil & Energy:** 2.3% - **Consulting:** 2.3% - **Other:** 56.6% --- ## Alternatives ### Alternatives to Oracle Siebel - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1114 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews) - [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews) - [GoldMine](https://www.g2.com/products/goldmine/reviews) — 3.7/5 stars (197 reviews) ### Alternatives to SAP Sales Cloud - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3045 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (952 reviews) - [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews) - [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews) - [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (477 reviews) - [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (942 reviews) --- ## Top Discussions ### Oracle Siebel - Title: [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) — 3 comments, 2 upvotes > **Top comment:** "JavaScript" - Title: [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) — 1 comment > **Top comment:** "Oracle Siebel is a Customer Relationship Management applications to maintain the customer contacts, create the work orders, prepare the quotations, and we..." - Title: [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) — 1 comment, 1 upvote > **Top comment:** "Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the..." ### SAP Sales Cloud - Title: [What is CRM features?](https://www.g2.com/discussions/what-is-crm-features) — 2 comments > **Top comment:** "Automate & streamline sales activities such as managing leads, sales funnel, sales forecasting, sales executives' performance, and so on by leveraging..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/sap-cloud-for-customer-what-sap-components-are-included-in-sap-crm) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution helping organizations streamline Lead to Cash processes, increase sales rep/sales manager..." - Title: [What SAP components are included in SAP CRM?](https://www.g2.com/discussions/what-sap-components-are-included-in-sap-crm) — 1 comment > **Top comment:** "Still learning from these SAP Ocean " - Title: [Is SAP CRM cloud based?](https://www.g2.com/discussions/is-sap-crm-cloud-based) — 1 comment > **Top comment:** "Yes - SAP Sales Cloud is a purpose built, cloud native solution. SAP also has older CRM solutions for on-prem deployment. " - Title: [What is CRM system in SAP?](https://www.g2.com/discussions/what-is-crm-system-in-sap) — 1 comment *(includes official response)* > **Top comment:** "SAP Sales Cloud is a comprehensive sales automation solution, commonly referred to as a 'sales CRM'. SAP also has integrated cloud marketing, commerce,..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-siebel-vs-sap-sap-sales-cloud)