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Compare Oracle Siebel and Pivotal CRM 
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At a Glance
Market Segments
Enterprise (63.3% of reviews)
Mid-Market (47.1% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Siebel
Star Rating
(447)3.5 out of 5
Market Segments
Enterprise (63.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle SiebelPivotal CRM
Star Rating
(57)3.4 out of 5
Market Segments
Mid-Market (47.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Pivotal CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Pivotal CRM excels in customization, with a score of 9.2, allowing businesses to tailor the software to their specific needs. In contrast, Oracle Siebel's customization score is significantly lower at 7.3, which may limit flexibility for some users.
- Reviewers mention that Pivotal CRM's ease of setup is a strong point, scoring 7.9, making it more accessible for new users. Oracle Siebel, however, has a lower score of 6.2, indicating a potentially steeper learning curve for implementation.
- G2 users highlight Pivotal CRM's superior support analytics, scoring 8.8, which provides valuable insights into customer service performance. Oracle Siebel's support analytics score of 7.7 suggests it may not offer the same depth of analysis.
- Users on G2 appreciate Pivotal CRM's strong performance in sales force automation, particularly in contact and account management with a score of 8.2. Oracle Siebel, with a score of 7.5 in the same area, may not meet the same level of user satisfaction.
- Reviewers say that Pivotal CRM's mobile user support is rated at 7.2, which is slightly lower than Oracle Siebel's 7.3. However, users report that the overall mobile experience in Pivotal CRM is more intuitive and user-friendly.
- Users report that Pivotal CRM shines in its data import and export tools, scoring 9.3, which facilitates seamless integration with other systems. Oracle Siebel's score of 7.6 indicates it may not provide the same level of ease in data management.
Pricing
Entry-Level Pricing
Oracle Siebel
No pricing availablePivotal CRM
No pricing availableFree Trial
Oracle Siebel
No trial information availablePivotal CRM
No trial information availableRatings
Meets Requirements
7.6
335
7.9
42
Ease of Use
6.7
339
7.3
42
Ease of Setup
6.3
98
7.9
14
Ease of Admin
6.6
97
8.2
13
Quality of Support
7.2
298
7.8
36
Has the product been a good partner in doing business?
7.1
94
8.6
12
Product Direction (% positive)
4.9
333
6.0
41
Features by Category
Sales Force Automation
7.5
220
|
Verified
8.2
28
|
Verified
7.3
163
|
Verified
Feature Not Available
7.3
204
|
Verified
7.5
25
|
Verified
7.5
231
|
Verified
8.0
31
|
Verified
7.4
177
|
Verified
8.4
18
|
Verified
7.3
198
|
Verified
7.9
27
|
Verified
7.3
186
|
Verified
8.2
18
|
Verified
7.5
187
|
Verified
8.2
17
|
Verified
7.6
192
|
Verified
8.3
22
|
Verified
Marketing Automation
7.3
155
|
Verified
8.3
20
|
Verified
7.5
161
|
Verified
Feature Not Available
7.4
167
|
Verified
8.3
21
|
Verified
7.6
140
|
Verified
Feature Not Available
Customer Support
7.9
177
|
Verified
7.5
18
|
Verified
7.6
177
|
Verified
7.7
17
|
Verified
7.6
175
|
Verified
8.4
19
|
Verified
7.9
165
|
Verified
8.1
18
|
Verified
7.7
163
|
Verified
8.8
17
|
Verified
Reporting & Analytics
7.6
204
|
Verified
7.9
26
|
Verified
7.4
205
|
Verified
8.3
25
|
Verified
7.5
174
|
Verified
8.0
19
|
Verified
Mobile & Social
7.2
130
|
Verified
Feature Not Available
7.3
123
|
Verified
Feature Not Available
7.4
122
|
Verified
7.2
15
|
Verified
Platform
7.3
64
|
Verified
9.2
8
|
Verified
7.8
70
|
Verified
8.3
7
|
Verified
8.0
66
|
Verified
8.7
9
|
Verified
7.8
55
|
Verified
8.6
6
|
Verified
7.6
60
|
Verified
9.3
7
|
Verified
7.4
56
|
Verified
8.8
7
|
Verified
7.3
61
|
Verified
8.7
9
|
Verified
7.3
61
|
Verified
8.6
7
|
Verified
Integration
7.6
73
|
Verified
9.3
9
|
Verified
8.0
58
|
Verified
9.3
7
|
Verified
7.6
55
|
Verified
8.6
6
|
Verified
Generative AI
8.1
9
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Siebel and Pivotal CRM are categorized as CRM
Unique Categories
Oracle Siebel has no unique categories
Pivotal CRM has no unique categories
Reviews
Reviewers' Company Size
Oracle Siebel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pivotal CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
13.2%
Computer Software
8.6%
Telecommunications
8.4%
Financial Services
5.8%
Retail
4.8%
Other
59.1%
Computer Software
11.5%
Real Estate
7.7%
Financial Services
7.7%
Consumer Services
5.8%
Medical Devices
3.8%
Other
63.5%
Alternatives
Discussions
What language is Siebel written in?
3 Comments
MS
JavaScriptRead more
What's the best way to practice the navigation in the software?
1 Comment
NO
Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the...Read more
What is Oracle Siebel used for?
1 Comment
NL
Oracle Siebel is a Customer Relationship Management applications to maintain the customer contacts, create the work orders, prepare the quotations, and we...Read more
Pivotal CRM has no discussions with answers
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