# Oracle Service Cloud (formerly RightNow) vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in user-friendliness, with a clean and intuitive interface that makes navigation easy. Users appreciate how simple it is to learn, allowing them to complete tasks efficiently and confidently, which is a significant advantage for teams looking for quick onboarding.
- **According to verified reviews** , Oracle Service Cloud is recognized for its robust customer service capabilities and comprehensive ticketing system. Users highlight its seamless integration with other products, which can enhance overall customer support management, although some feel it lacks certain features needed for all-in-one functionality.
- **Users say** that Zoho Desk's implementation process is notably quick and straightforward, with many praising the intuitive onboarding wizard that helps new users get up to speed without extensive training. This contrasts with Oracle Service Cloud, where some users have reported challenges in configuration and setup.
- **Reviewers mention** that Zoho Desk provides excellent support quality, with a high rating for responsiveness and helpfulness. This is particularly beneficial for small businesses that rely on effective customer service, while Oracle Service Cloud's support has received mixed feedback, indicating room for improvement.
- **G2 reviewers highlight** that Oracle Service Cloud offers strong ticket creation and response features, which are appreciated by users managing complex customer interactions. However, Zoho Desk matches this with its advanced AI capabilities, like Zia, which helps automate ticket responses, making it a strong contender for teams looking to enhance efficiency.
- **According to recent user feedback** , Zoho Desk's reporting and analytics features are well-received, providing valuable insights for businesses. In contrast, while Oracle Service Cloud has solid reporting capabilities, users feel it could benefit from more user-friendly data visualization options to better interpret their metrics.



| | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 134 | 7,768 | 
| **Largest Market Segment** | Enterprise (57.7% of reviews) | Small-Business (73.0% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 | 

---
## Top Pros & Cons

### Oracle Service Cloud (formerly RightNow)

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Bugs (1 reviews)
- Contact Management (1 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.3 (94 reviews) | 8.7 (6277 reviews) | 
  | **Ease of Use** | 7.9 (93 reviews) | 8.5 (6359 reviews) | 
  | **Ease of Setup** | 6.8 (66 reviews) | 8.1 (5629 reviews) | 
  | **Ease of Admin** | 7.3 (67 reviews) | 8.3 (4952 reviews) | 
  | **Quality of Support** | 7.4 (87 reviews) | 8.3 (5651 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.5 (65 reviews) | 8.4 (4479 reviews) | 
  | **Product Direction (% positive)** | 6.6 (90 reviews) | 8.9 (5956 reviews) | 

---
## Pricing

### Oracle Service Cloud (formerly RightNow)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 |
| **Zoho Desk** | 8.1/10 | 4512 |

#### Ticket and Case Management

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (31 reviews) ✓ Verified | 8.7 (3539 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.4 (31 reviews) ✓ Verified | 8.5 (3419 reviews) ✓ Verified | 
| **Workflow** | 8.2 (30 reviews) ✓ Verified | 8.4 (3264 reviews) ✓ Verified | 
| **Response Automation** | 8.7 (29 reviews) ✓ Verified | 8.3 (2992 reviews) ✓ Verified | 
| **SLA Management** | 7.6 (29 reviews) | 8.2 (2714 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.3 (29 reviews) | 8.4 (2921 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.8 (30 reviews) | 8.6 (2967 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (27 reviews) ✓ Verified | 8.3 (2539 reviews) ✓ Verified | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (982 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (954 reviews) | 

#### Agentic AI - Help Desk

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (362 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (363 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (362 reviews) | 

#### Communication Channels

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 8.6 (29 reviews) ✓ Verified | 8.3 (2889 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (29 reviews) ✓ Verified | 8.6 (3158 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (28 reviews) ✓ Verified | 8.2 (2429 reviews) ✓ Verified | 
| **Social Integration** | 7.0 (16 reviews) | 8.0 (2167 reviews) ✓ Verified | 
| **Voice** | 8.3 (19 reviews) | 7.8 (1932 reviews) ✓ Verified | 

#### Platform

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 8.2 (10 reviews) ✓ Verified | 8.1 (2315 reviews) ✓ Verified | 
| **Customization ** | 8.0 (41 reviews) ✓ Verified | 8.2 (2765 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.0 (23 reviews) ✓ Verified | 8.4 (2871 reviews) ✓ Verified | 
| **Integration** | 7.7 (20 reviews) ✓ Verified | 8.2 (2438 reviews) ✓ Verified | 
| **Reporting** | 7.6 (29 reviews) ✓ Verified | 8.3 (2880 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (29 reviews) ✓ Verified | 8.4 (2999 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 378 |

#### Administration

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (336 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 613 |

#### Channels

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 |
| **Zoho Desk** | 8.5/10 | 3390 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | 8.5 (30 reviews) ✓ Verified | 8.8 (718 reviews) ✓ Verified | 
| **Notifications** | 8.1 (30 reviews) ✓ Verified | 8.7 (759 reviews) ✓ Verified | 
| **Targeted Emails** | 8.8 (22 reviews) ✓ Verified | 8.6 (658 reviews) | 
| **In-App Messaging** | 8.4 (15 reviews) ✓ Verified | 8.6 (631 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 8.3 (355 reviews) | 

####  Internal Use

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Customization ** | 8.0 (41 reviews) ✓ Verified | 8.2 (2765 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (29 reviews) ✓ Verified | Feature Not Available | 
| **Lead Development** | 7.9 (16 reviews) | 8.4 (454 reviews) | 
| **Knowledge Base** | 8.0 (32 reviews) ✓ Verified | 8.7 (713 reviews) ✓ Verified | 
| **Team Inbox ** | 8.4 (23 reviews) ✓ Verified | 8.6 (692 reviews) ✓ Verified | 
| **Customer Profiles** | 8.1 (32 reviews) ✓ Verified | 8.6 (706 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 |
| **Zoho Desk** | 8.0/10 | 1877 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 8.3 (43 reviews) | 8.5 (1515 reviews) | 
| **Searchable Articles** | 8.0 (40 reviews) | 8.4 (1469 reviews) | 
| **Community Forums** | 7.8 (24 reviews) | 8.1 (1276 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (769 reviews) | 
| **Personalization** | Not enough data | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (840 reviews) | 
| **Automation** | Not enough data | 8.3 (817 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.8 (730 reviews) | 
| **Integrations** | Not enough data | 8.2 (765 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.7 (84 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Mentions** | 7.7 (11 reviews) | 8.7 (491 reviews) | 
| **Tickets** | 8.2 (14 reviews) | 9.0 (638 reviews) | 
| **Macros** | 8.0 (10 reviews) | 8.5 (490 reviews) | 

#### Channels

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Email** | 8.2 (16 reviews) | 9.0 (627 reviews) | 
| **Social** | 7.4 (13 reviews) | 8.5 (545 reviews) | 
| **Live Chat** | 8.7 (13 reviews) | 8.7 (516 reviews) | 
| **Phone** | 7.8 (15 reviews) | 8.6 (459 reviews) | 
| **Text** | 8.8 (10 reviews) | 8.8 (485 reviews) | 

#### Insight

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Surveys** | 8.1 (14 reviews) | 8.7 (494 reviews) | 
| **Reporting** | 8.7 (15 reviews) | 8.9 (546 reviews) | 
| **Visitor Activity** | 7.9 (14 reviews) | 8.8 (516 reviews) | 
| **Help Desk** | 8.4 (15 reviews) | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 191 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


**Unique to Zoho Desk (5):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Oracle Service Cloud (formerly RightNow) | Zoho Desk | 
|---|---|---|
| **Small-Business** | 4.5% | 73.0% | 
| **Mid-Market** | 37.8% | 23.4% | 
| **Enterprise** | 57.7% | 3.5% | 

### By Industry

#### Oracle Service Cloud (formerly RightNow)

- **Information Technology and Services:** 14.2%
- **Retail:** 14.2%
- **Computer Software:** 7.1%
- **Financial Services:** 4.4%
- **Education Management:** 3.5%
- **Banking:** 3.5%
- **Computer Networking:** 3.5%
- **Utilities:** 2.7%
- **Telecommunications:** 2.7%
- **Automotive:** 2.7%
- **Other:** 41.6%

#### Zoho Desk

- **Information Technology and Services:** 18.0%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 3.0%
- **Marketing and Advertising:** 2.5%
- **Education Management:** 2.4%
- **Accounting:** 2.3%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to Oracle Service Cloud (formerly RightNow)

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (558 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (465 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1538 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3886 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2916 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Oracle Service Cloud (formerly RightNow)

No discussions available for this product.

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-service-cloud-formerly-rightnow-vs-zoho-desk)