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Compare Oracle Service Cloud (formerly RightNow) and Whatfix 
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At a Glance
Market Segments
Enterprise (57.7% of reviews)
Enterprise (44.5% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Oracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Whatfix
Star Rating
(494)4.6 out of 5
Market Segments
Enterprise (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about WhatfixSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Service Cloud excels in ticket creation user experience with a score of 8.8, while Whatfix's ticket creation experience is not rated, indicating a potential gap in user satisfaction for Whatfix in this area.
- Reviewers mention that Whatfix shines in quality of support, achieving a remarkable score of 9.7, compared to Oracle Service Cloud's score of 7.4, suggesting that users find Whatfix more responsive and helpful when issues arise.
- G2 users highlight that Whatfix offers a superior self-service experience, particularly with its knowledge base scoring 8.9, while Oracle Service Cloud's knowledge base is rated at 8.3, indicating a preference for Whatfix's resources and accessibility.
- Users on G2 report that Whatfix's ease of setup is significantly better, scoring 8.2 compared to Oracle Service Cloud's 6.8, which suggests that new users may find Whatfix easier to implement and start using effectively.
- Reviewers say that Oracle Service Cloud has a strong ticket collaboration feature with a score of 8.8, which may appeal to teams that prioritize collaborative workflows, while Whatfix does not provide a comparable score in this area.
- Users mention that Whatfix's user analytics capabilities, particularly in survey implementation and data analysis, score 8.2 and 8.1 respectively, indicating a more robust offering compared to Oracle Service Cloud's lower scores in similar analytics features.
Pricing
Entry-Level Pricing
Oracle Service Cloud (formerly RightNow)
No pricing availableWhatfix
No pricing availableFree Trial
Oracle Service Cloud (formerly RightNow)
No trial information availableWhatfix
Free Trial is available
Ratings
Meets Requirements
8.3
94
8.8
338
Ease of Use
7.9
93
8.6
408
Ease of Setup
6.8
66
8.3
358
Ease of Admin
7.3
67
8.5
278
Quality of Support
7.4
87
9.7
338
Has the product been a good partner in doing business?
7.5
65
9.5
277
Product Direction (% positive)
6.6
90
9.7
323
Features by Category
Ticket and Case Management
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Not enough data
Platform
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
Not enough data
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
User Analysis
Not enough data
8.0
156
Not enough data
8.1
172
User Support
Not enough data
8.2
163
Not enough data
8.0
142
Not enough data
8.0
144
Walkthrough Type
Not enough data
8.5
166
Not enough data
8.9
190
Platform Basics - Digital Adoption Platform
Not enough data
8.3
39
Not enough data
8.7
40
Analytics - Digital Adoption Platform
Not enough data
8.4
39
Functions - Digital Adoption Platform
Not enough data
8.2
38
Not enough data
8.5
43
Agentic AI - Digital Adoption Platform
Not enough data
7.2
28
Product Analytics
Not enough data
8.1
51
Not enough data
8.1
51
Not enough data
7.8
47
Not enough data
7.6
46
Not enough data
7.5
46
Not enough data
7.2
41
Not enough data
7.0
36
Not enough data
7.4
43
Agentic AI - Product Analytics
Not enough data
8.0
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
30
|
Verified
Not enough data
8.1
30
|
Verified
Not enough data
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
Not enough data
Not enough data
Not enough data
Internal Use
8.0
41
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.9
16
Not enough data
8.0
32
|
Verified
Not enough data
8.4
23
|
Verified
Not enough data
8.1
32
|
Verified
Not enough data
Generative AI
Not enough data
7.6
51
Self-Service Experience
8.3
43
8.9
147
8.0
40
8.8
142
7.8
24
8.1
94
Not enough data
7.0
68
Not enough data
8.2
84
Self-Service Platform
Not enough data
8.6
91
Not enough data
8.1
88
Not enough data
7.6
77
Not enough data
8.0
89
Agentic AI - Customer Self-Service
Not enough data
7.1
13
Not enough data
7.3
13
Not enough data
6.8
13
Not enough data
7.1
14
Not enough data
6.8
12
Not enough data
7.7
13
Not enough data
7.1
13
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Not enough data
Channels
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Not enough data
Insight
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Service Cloud (formerly RightNow) and Whatfix are categorized as Customer Self-Service
Unique Categories
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Live Chat, Help Desk, and Digital Customer Service Platforms
Reviews
Reviewers' Company Size
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Whatfix
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.2%
Information Technology and Services
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Computer Software
16.1%
Information Technology and Services
14.0%
Financial Services
4.0%
Insurance
3.8%
Banking
3.1%
Other
59.1%
Alternatives
Discussions
Oracle Service Cloud (formerly RightNow) has no discussions with answers
What does Whatfix do?
3 Comments
GF
Overall, Whatfix aims to enhance user productivity, reduce support costs, and drive digital transformation within organizations.
How? Whatfix is a digital...Read more
What is the best way to showcase videos using the platform?
1 Comment
KE
Hi Christopher
I have added a video to the self-help tab.
You can do this if you have created the video and have it saved. I use Vimeo. Once you...Read more
Which one of them is a direct competitor of Whatfix?
1 Comment
GF
Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of...Read more
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