Compare Oracle Service Cloud (formerly RightNow) vs Whatfix

See this
comparison of Oracle Service Cloud (formerly RightNow) vs. Whatfix
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 88 reviews. Whatfix rates 4.7/5 stars with 56 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Whatfix
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.9
Ease of Use
Ease of Use
7.7
8.8
Ease of Setup
Ease of Setup
6.7
8.1
Ease of Admin
Ease of Admin
7.2
8.2
Quality of Support
Quality of Support
7.2
9.9
Ease of Doing Business With
Ease of Doing Business With
7.3
9.3
Product Direction (% positive)
Product Direction (% positive)
5.9
9.8
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Whatfix
8.9
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Whatfix
8.8
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.7
Whatfix
8.1
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.2
Whatfix
8.2
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Whatfix
9.9
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Whatfix
9.3
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.9
Whatfix
9.8

Features

Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Whatfix
8.9
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
Whatfix
8.9
Community Forums
Oracle Service Cloud (formerly RightNow)
7.1
Whatfix
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
8.0
Whatfix
8.6
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
Whatfix
9.6
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.5
Whatfix
9.6
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.3
Whatfix
9.6
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
Whatfix
9.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.9%
35.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
33.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.2%
30.4%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.9%
Mid-Market
32.9%
Enterprise
61.2%
Whatfix
Small-Business
35.7%
Mid-Market
33.9%
Enterprise
30.4%

Reviewers' Industry

 
Retail
16.1%
Computer Software
25.0%
 
Information Technology and Services
16.1%
Information Technology and Services
14.3%
 
Computer Software
9.2%
Internet
7.1%
 
Financial Services
4.6%
Consumer Goods
5.4%
 
Consumer Electronics
3.4%
Packaging and Containers
3.6%
 
Other
50.6%
Other
44.6%
Oracle Service Cloud (formerly RightNow)
Retail
16.1%
Information Technology and Services
16.1%
Computer Software
9.2%
Financial Services
4.6%
Consumer Electronics
3.4%
Other
50.6%
Whatfix
Computer Software
25.0%
Information Technology and Services
14.3%
Internet
7.1%
Consumer Goods
5.4%
Packaging and Containers
3.6%
Other
44.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Administrator in Newspapers

Occasional Whatfix popups/beacons on similar websites that were not meant to be part of the solution. This was explained to me after we saw the issues, so technically it's easy to understand, but that would be the only thing through all of what we used that...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Whatfix
Most Helpful Favorable Review
Lindsay P.
Administrator in Computer Software

Whatfix has transformed our onboarding process. The Whatfix Task List allows us to give our user a clear understanding of what they need to do next and track their progress without phone calls. The See Live Widget lets our user walk themselves through our...

Most Helpful Critical Review
Administrator in Newspapers

Occasional Whatfix popups/beacons on similar websites that were not meant to be part of the solution. This was explained to me after we saw the issues, so technically it's easy to understand, but that would be the only thing through all of what we used that...

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