Compare Oracle Service Cloud (formerly RightNow) vs Web+Center

See this
comparison of Oracle Service Cloud (formerly RightNow) vs. Web+Center
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 92 reviews. Web+Center rates 4.7/5 stars with 18 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Web+Center Version 9.0
Free for 2 techs or licensed
 
Free Trial Unavailable
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Web+Center
Web+Center Version 9.0
Free for 2 techs or licensed
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
9.3
Ease of Use
Ease of Use
7.9
8.9
Ease of Setup
Ease of Setup
7.0
8.3
Ease of Admin
Ease of Admin
7.4
9.3
Quality of Support
Quality of Support
7.3
9.5
Ease of Doing Business With
Ease of Doing Business With
7.5
8.8
Product Direction (% positive)
Product Direction (% positive)
6.2
10.0
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.2
Web+Center
9.3
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.9
Web+Center
8.9
Ease of Setup
Oracle Service Cloud (formerly RightNow)
7.0
Web+Center
8.3
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.4
Web+Center
9.3
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.3
Web+Center
9.5
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.5
Web+Center
8.8
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
6.2
Web+Center
10.0

Features

Ticket and Case Management
Ticket creation user experience
Oracle Service Cloud (formerly RightNow)
8.9
Web+Center
8.1
Ticket response user experience
Oracle Service Cloud (formerly RightNow)
8.5
Web+Center
8.4
Workflow
Oracle Service Cloud (formerly RightNow)
8.2
Web+Center
8.2
Response Automation
Oracle Service Cloud (formerly RightNow)
8.6
Web+Center
8.8
SLA Management
Oracle Service Cloud (formerly RightNow)
7.4
Web+Center
Not enough data available
Attachments/Screencasts
Oracle Service Cloud (formerly RightNow)
8.2
Web+Center
8.3
Ticket Collaboration
Oracle Service Cloud (formerly RightNow)
8.7
Web+Center
8.5
Communication Channels
Customer Portal
Oracle Service Cloud (formerly RightNow)
8.6
Web+Center
8.8
Email to Case
Oracle Service Cloud (formerly RightNow)
8.9
Web+Center
8.8
Chat/Live Support
Oracle Service Cloud (formerly RightNow)
8.3
Web+Center
Not enough data available
Social Integration
Oracle Service Cloud (formerly RightNow)
6.8
Web+Center
Not enough data available
Call Center
Make, Receive, and Record Calls
Oracle Service Cloud (formerly RightNow)
8.2
Web+Center
Not enough data available
Customer and Contacts Database
Oracle Service Cloud (formerly RightNow)
8.1
Web+Center
8.3
Products and Version Tracking
Oracle Service Cloud (formerly RightNow)
8.0
Web+Center
7.8
Call Scripting
Oracle Service Cloud (formerly RightNow)
8.0
Web+Center
Not enough data available
Interactive Voice Response (IVR)
Oracle Service Cloud (formerly RightNow)
8.7
Web+Center
Not enough data available
Self Service/Community
Forums
Oracle Service Cloud (formerly RightNow)
9.2
Web+Center
Not enough data available
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.7
Web+Center
7.9
Ideas/Feedback
Oracle Service Cloud (formerly RightNow)
8.0
Web+Center
8.5
Q&A
Oracle Service Cloud (formerly RightNow)
8.4
Web+Center
Not enough data available
Reporting & Analytics
Social Monitoring
Oracle Service Cloud (formerly RightNow)
7.0
Web+Center
Not enough data available
Reporting
Oracle Service Cloud (formerly RightNow)
7.5
Web+Center
7.5
Dashboards
Oracle Service Cloud (formerly RightNow)
7.6
Web+Center
7.2
Platform
Mobile User Support
Oracle Service Cloud (formerly RightNow)
8.1
Web+Center
8.5
ITIL Compliance
Oracle Service Cloud (formerly RightNow)
8.5
Web+Center
Not enough data available
Customization
Oracle Service Cloud (formerly RightNow)
8.2
Web+Center
9.3
User, Role, and Access Management
Oracle Service Cloud (formerly RightNow)
8.1
Web+Center
9.3
Internationalization
Oracle Service Cloud (formerly RightNow)
8.5
Web+Center
9.7
Performance & Reliability
Oracle Service Cloud (formerly RightNow)
8.0
Web+Center
9.7
Integration APIs
Oracle Service Cloud (formerly RightNow)
7.7
Web+Center
10.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.6%
38.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
58.9%
11.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.6%
Mid-Market
35.6%
Enterprise
58.9%
Web+Center
Small-Business
38.9%
Mid-Market
50.0%
Enterprise
11.1%

Reviewers' Industry

 
Retail
15.2%
Information Technology and Services
22.2%
 
Information Technology and Services
15.2%
Non-Profit Organization Management
11.1%
 
Computer Software
8.7%
Higher Education
11.1%
 
Financial Services
4.3%
Banking
11.1%
 
Computer Networking
4.3%
Retail
5.6%
 
Other
52.2%
Other
38.9%
Oracle Service Cloud (formerly RightNow)
Retail
15.2%
Information Technology and Services
15.2%
Computer Software
8.7%
Financial Services
4.3%
Computer Networking
4.3%
Other
52.2%
Web+Center
Information Technology and Services
22.2%
Non-Profit Organization Management
11.1%
Higher Education
11.1%
Banking
11.1%
Retail
5.6%
Other
38.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Administrator in Construction

Web+Center is a great product for us to use for several business functions. We are a small IT Shop for a mid-sized construction company. We use the Web+Center product as an IT Helpdesk, managing computer hardware and software issues, tracking of IT...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Casey W.
User in Retail

The user interface is difficult to understand and the data fields are confusing.

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Web+Center
Most Helpful Favorable Review
Administrator in Construction

Web+Center is a great product for us to use for several business functions. We are a small IT Shop for a mid-sized construction company. We use the Web+Center product as an IT Helpdesk, managing computer hardware and software issues, tracking of IT...

Most Helpful Critical Review
Casey W.
User in Retail

The user interface is difficult to understand and the data fields are confusing.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
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