# Oracle Service Cloud (formerly RightNow) vs Sprinklr Service Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Sprinklr Service excels in user satisfaction, boasting a higher overall score compared to Oracle Service Cloud. Users appreciate its ability to unify customer interactions across multiple channels, making it a strong choice for businesses looking for a comprehensive solution.
- **According to verified reviews** , Oracle Service Cloud is praised for its robust customer service capabilities and comprehensive ticketing system. Users highlight its seamless integration with other products, which enhances their customer support management experience.
- **Reviewers mention** that Sprinklr Service offers greater customization options, allowing teams to define workflows tailored to their specific needs. This flexibility is particularly beneficial for organizations with complex requirements, as noted by users who value the platform's adaptability.
- **Users say** that Oracle Service Cloud provides a user-friendly interface, making it easy to understand and use on a daily basis. However, some users feel it lacks certain features needed for their specific workflows, indicating room for improvement in meeting diverse user needs.
- **Reviewers highlight** that Sprinklr Service has a more favorable implementation process, with many users appreciating its scalability and integration capabilities. This makes it an ideal choice for enterprises looking to manage complex customer service operations effectively.
- **G2 reviewers note** that while both products have strong support features, Sprinklr Service has a slight edge in quality of support and product direction, with users expressing higher satisfaction in these areas. This suggests that Sprinklr may be better positioned to evolve with user needs over time.



| | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 134 | 737 | 
| **Largest Market Segment** | Enterprise (57.7% of reviews) | Enterprise (42.2% of reviews) | 
| **Entry Level Price** | No pricing available | $4,200.00 1 User Per Year | 

---
## Top Pros & Cons

### Oracle Service Cloud (formerly RightNow)

Pros:
- Ease of Use (2 reviews)
- Automation (1 reviews)

Cons:
- Bugs (1 reviews)
- Contact Management (1 reviews)

### Sprinklr Service

Pros:
- Ease of Use (81 reviews)
- Features (63 reviews)

Cons:
- Complexity (29 reviews)
- Learning Curve (27 reviews)

---
## Ratings Comparison
| Rating | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
  | **Meets Requirements** | 8.3 (94 reviews) | 8.5 (599 reviews) | 
  | **Ease of Use** | 7.9 (93 reviews) | 8.3 (621 reviews) | 
  | **Ease of Setup** | 6.8 (66 reviews) | 8.0 (458 reviews) | 
  | **Ease of Admin** | 7.3 (67 reviews) | 8.1 (242 reviews) | 
  | **Quality of Support** | 7.4 (87 reviews) | 8.1 (582 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.5 (65 reviews) | 8.6 (243 reviews) | 
  | **Product Direction (% positive)** | 6.6 (90 reviews) | 8.7 (605 reviews) | 

---
## Pricing

### Oracle Service Cloud (formerly RightNow)

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Sprinklr Service

#### Entry-Level Pricing

Plan: Digital + Voice Package- Service 2

Price: $4,200.00 1 User Per Year

Description: Voice, live chat & messaging: 

Provide seamless 
experiences across 30+ digital channels and robust 
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer 
satisfaction

Key Features:
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts

[Browse all 3 editions](https://www.g2.com/products/sprinklr-service/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 |
| **Sprinklr Service** | 8.0/10 | 192 |

#### Ticket and Case Management

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Ticket creation user experience** | 8.8 (31 reviews) ✓ Verified | 8.6 (69 reviews) ✓ Verified | 
| **Ticket response user experience** | 8.4 (31 reviews) ✓ Verified | 8.5 (71 reviews) ✓ Verified | 
| **Workflow** | 8.2 (30 reviews) ✓ Verified | 8.6 (73 reviews) ✓ Verified | 
| **Response Automation** | 8.7 (29 reviews) ✓ Verified | 7.9 (69 reviews) ✓ Verified | 
| **SLA Management** | 7.6 (29 reviews) | 8.0 (64 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.3 (29 reviews) | 8.3 (69 reviews) ✓ Verified | 
| **Ticket Collaboration** | 8.8 (30 reviews) | 8.3 (67 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 8.1 (27 reviews) ✓ Verified | 8.2 (70 reviews) ✓ Verified | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (45 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (46 reviews) | 

#### Agentic AI - Help Desk

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.9 (18 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (18 reviews) | 
| **Proactive Assistance** | Not enough data | 7.1 (18 reviews) | 

#### Communication Channels

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Customer Portal** | 8.6 (29 reviews) ✓ Verified | 8.1 (63 reviews) ✓ Verified | 
| **Email to Case** | 8.9 (29 reviews) ✓ Verified | 8.1 (64 reviews) ✓ Verified | 
| **Chat/Live Support** | 8.3 (28 reviews) ✓ Verified | 7.8 (68 reviews) ✓ Verified | 
| **Social Integration** | 7.0 (16 reviews) | 8.9 (67 reviews) ✓ Verified | 
| **Voice** | 8.3 (19 reviews) | 7.0 (59 reviews) | 

#### Platform

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Mobile User Support** | 8.2 (10 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | 
| **Customization ** | 8.0 (41 reviews) ✓ Verified | 7.8 (141 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.0 (23 reviews) ✓ Verified | 8.6 (80 reviews) ✓ Verified | 
| **Integration** | 7.7 (20 reviews) ✓ Verified | 8.2 (77 reviews) ✓ Verified | 
| **Reporting** | 7.6 (29 reviews) ✓ Verified | 8.9 (85 reviews) ✓ Verified | 
| **Dashboards** | 7.6 (29 reviews) ✓ Verified | 8.9 (86 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 67 |

#### Administration

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Database Management ** | Not enough data | 8.6 (50 reviews) | 
| **Data Workflows** | Not enough data | 8.4 (47 reviews) | 
| **Issue Management** | Not enough data | 8.4 (47 reviews) | 

#### Knowledge Management

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.4 (48 reviews) | 
| **Publishing Workflows** | Not enough data | 8.3 (47 reviews) | 
| **Analytics** | Not enough data | 8.7 (52 reviews) | 

#### Compliance

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (48 reviews) | 
| **Data Governance** | Not enough data | 8.5 (48 reviews) | 
| **Compliance** | Not enough data | 8.5 (45 reviews) | 
| **Auditing** | Not enough data | 8.3 (44 reviews) | 

#### Customer Support

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.0 (46 reviews) | 
| **Suggestions** | Not enough data | 8.1 (44 reviews) | 
| **Decision Trees** | Not enough data | 7.9 (45 reviews) | 

#### Data Security

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.4 (45 reviews) | 
| **Data Transport** | Not enough data | 8.4 (45 reviews) | 
| **Access Management** | Not enough data | 8.6 (48 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.6 (47 reviews) | 

#### Administration

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Integrations** | Not enough data | 8.5 (45 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.6 (44 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (45 reviews) | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.3 (41 reviews) | 

### Conversation Intelligence

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 6.2/10 | 43 |

#### Call Analytics

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Call Recording** | Not enough data | 5.7 (33 reviews) | 
| **Machine Learning** | Not enough data | 6.0 (35 reviews) | 
| **Call Analysis** | Not enough data | 5.6 (31 reviews) | 
| **Lead Qualification** | Not enough data | 6.1 (31 reviews) | 

#### Artificial Intelligence - Conversation Intelligence

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Customer Scoring** | Not enough data | 6.3 (34 reviews) | 
| **Speech-to-Text** | Not enough data | 5.8 (31 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.3 (30 reviews) | 

#### Agentic AI - Conversation Intelligence

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 6.7 (11 reviews) | 
| **Cross-system Integration** | Not enough data | 6.1 (11 reviews) | 
| **Adaptive Learning** | Not enough data | 6.4 (11 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (11 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (12 reviews) | 
| **Decision Making** | Not enough data | 6.8 (12 reviews) | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 7.9/10 | 58 |

#### Quality Assurance

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Evaluation** | Not enough data | 8.2 (51 reviews) | 
| **Calibration** | Not enough data | 7.9 (50 reviews) | 
| **Reports** | Not enough data | 8.4 (51 reviews) | 

#### Engagement

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Feedback** | Not enough data | 8.1 (51 reviews) | 
| **Dashboards** | Not enough data | 8.0 (50 reviews) | 
| **Training** | Not enough data | 7.7 (48 reviews) | 

#### Performance

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Integrations** | Not enough data | 7.9 (49 reviews) | 
| **Compliance** | Not enough data | 8.3 (46 reviews) | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (42 reviews) | 
| **AI Text Summarization** | Not enough data | 7.2 (41 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 7.4/10 | 174 |

#### Channels

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Voice** | Not enough data | 6.9 (142 reviews) | 
| **Social** | Not enough data | 8.4 (145 reviews) | 
| **Web Chat** | Not enough data | 7.9 (138 reviews) | 
| **Mobile SMS** | Not enough data | 7.5 (140 reviews) | 
| **Email** | Not enough data | 7.6 (135 reviews) | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 6.6 (113 reviews) | 

#### Functions

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Session Routing** | Not enough data | 7.5 (139 reviews) | 
| **Session Queuing** | Not enough data | 7.6 (132 reviews) | 
| **Concurrent Calling** | Not enough data | 7.3 (134 reviews) | 
| **Speech Analytics** | Not enough data | 7.3 (132 reviews) | 
| **Auto Dialer** | Not enough data | 6.8 (131 reviews) | 
| **IVR** | Not enough data | 7.1 (135 reviews) | 
| **Inbound Screen Pop** | Not enough data | 7.6 (128 reviews) | 
| **Persistent Data** | Not enough data | 8.0 (129 reviews) | 

#### Agentic AI - Contact Center

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.9 (22 reviews) | 
| **Cross-system Integration** | Not enough data | 6.7 (22 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.2 (22 reviews) | 
| **Proactive Assistance** | Not enough data | 6.5 (22 reviews) | 

#### Administrative

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Session Summary Notes** | Not enough data | 7.8 (130 reviews) | 
| **Administrator Access** | Not enough data | 7.8 (130 reviews) | 
| **Reporting & Dashboards** | Not enough data | 8.4 (144 reviews) | 
| **Session Recording** | Not enough data | 7.8 (131 reviews) | 
| **Agent Scheduling and Assignment** | Not enough data | 7.9 (142 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 8.4/10 | 74 |

#### Responses

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Customization** | Not enough data | 8.5 (57 reviews) | 
| **Control** | Not enough data | 8.5 (57 reviews) | 
| **Route To Human** | Not enough data | 8.5 (57 reviews) | 
| **Menu bars** | Not enough data | 8.6 (55 reviews) | 
| **Drip sequences** | Not enough data | 8.3 (53 reviews) | 

#### Platform

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Live chat** | Not enough data | 8.5 (54 reviews) | 
| **Integrations** | Not enough data | 8.4 (56 reviews) | 
| **Branding** | Not enough data | 8.5 (56 reviews) | 
| **Analytics** | Not enough data | 8.7 (56 reviews) | 
| **A/B testing** | Not enough data | 8.1 (51 reviews) | 
| **Role-based access** | Not enough data | 8.4 (56 reviews) | 
| **Collection of information** | Not enough data | 8.2 (53 reviews) | 

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (38 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (37 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 8.3/10 | 44 |

#### Workforce Management

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Agent Availability** | Not enough data | 9.0 (33 reviews) | 
| **Skills Management** | Not enough data | 8.2 (33 reviews) | 
| **Shift Scheduling** | Not enough data | 8.1 (34 reviews) | 
| **Agent Self-Service** | Not enough data | 8.1 (33 reviews) | 
| **Mobile Access** | Not enough data | 8.1 (32 reviews) | 

#### Administration

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Automation** | Not enough data | 7.8 (36 reviews) | 
| **Performance Analysis** | Not enough data | 8.7 (35 reviews) | 
| **Dashboards** | Not enough data | 8.6 (36 reviews) | 
| **Forecasting** | Not enough data | 8.1 (33 reviews) | 
| **Intraday Management** | Not enough data | 8.1 (35 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 |
| **Sprinklr Service** | 7.9/10 | 194 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.8 (74 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (72 reviews) | 
| **AI Text-to-Speech** | Not enough data | 7.2 (72 reviews) | 

#### Communication

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Pop-up Chat** | 8.5 (30 reviews) ✓ Verified | 7.9 (101 reviews) ✓ Verified | 
| **Notifications** | 8.1 (30 reviews) ✓ Verified | 8.3 (111 reviews) ✓ Verified | 
| **Targeted Emails** | 8.8 (22 reviews) ✓ Verified | 7.6 (98 reviews) | 
| **In-App Messaging** | 8.4 (15 reviews) ✓ Verified | 8.3 (101 reviews) | 
| **Co-Browsing** | Not enough data | 7.3 (95 reviews) | 

####  Internal Use

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Customization ** | 8.0 (41 reviews) ✓ Verified | 7.8 (141 reviews) ✓ Verified | 
| **Conversation Archiving** | 8.7 (29 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 
| **Lead Development** | 7.9 (16 reviews) | 7.9 (101 reviews) | 
| **Knowledge Base** | 8.0 (32 reviews) ✓ Verified | 8.4 (101 reviews) | 
| **Team Inbox ** | 8.4 (23 reviews) ✓ Verified | 8.0 (102 reviews) ✓ Verified | 
| **Customer Profiles** | 8.1 (32 reviews) ✓ Verified | 8.1 (108 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 |
| **Sprinklr Service** | 7.6/10 | 66 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.5 (41 reviews) | 

#### Self-Service Experience

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Knowledge Base** | 8.3 (43 reviews) | 8.0 (53 reviews) | 
| **Searchable Articles** | 8.0 (40 reviews) | 7.6 (54 reviews) | 
| **Community Forums** | 7.8 (24 reviews) | 7.3 (53 reviews) | 
| **Mobile Optimization** | Not enough data | 8.1 (51 reviews) | 
| **Personalization** | Not enough data | 7.6 (52 reviews) | 

#### Self-Service Platform

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Branding** | Not enough data | 8.1 (53 reviews) | 
| **Automation** | Not enough data | 7.8 (52 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.5 (54 reviews) | 
| **Integrations** | Not enough data | 7.7 (54 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.5 (8 reviews) | 
| **Multi-step Planning** | Not enough data | 7.1 (8 reviews) | 
| **Cross-system Integration** | Not enough data | 8.1 (8 reviews) | 
| **Adaptive Learning** | Not enough data | 7.3 (8 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.5 (8 reviews) | 
| **Proactive Assistance** | Not enough data | 7.9 (8 reviews) | 
| **Decision Making** | Not enough data | 7.3 (8 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 |
| **Sprinklr Service** | 7.6/10 | 408 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (233 reviews) | 
| **AI Text Summarization** | Not enough data | 6.8 (224 reviews) | 

#### Process

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Mentions** | 7.7 (11 reviews) | 8.3 (315 reviews) | 
| **Tickets** | 8.2 (14 reviews) | 7.8 (313 reviews) | 
| **Macros** | 8.0 (10 reviews) | 8.2 (312 reviews) | 

#### Channels

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Email** | 8.2 (16 reviews) | 7.3 (285 reviews) | 
| **Social** | 7.4 (13 reviews) | 8.8 (336 reviews) | 
| **Live Chat** | 8.7 (13 reviews) | 7.2 (277 reviews) | 
| **Phone** | 7.8 (15 reviews) | 6.6 (266 reviews) | 
| **Text** | 8.8 (10 reviews) | 7.5 (273 reviews) | 

#### Insight

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Surveys** | 8.1 (14 reviews) | 7.7 (295 reviews) | 
| **Reporting** | 8.7 (15 reviews) | 8.3 (319 reviews) | 
| **Visitor Activity** | 7.9 (14 reviews) | 7.9 (287 reviews) | 
| **Help Desk** | 8.4 (15 reviews) | 7.6 (285 reviews) | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 7.8/10 | 13 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.8 (12 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 7.0/10 | 115 |

#### Generative AI

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.1 (103 reviews) | 
| **AI Text Summarization** | Not enough data | 7.0 (103 reviews) | 

### Conversational Commerce Platforms

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | 6.0/10 | 33 |

#### Conversational AI - Conversational Commerce Platforms

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **AI chatbots** | Not enough data | 5.6 (31 reviews) | 
| **Messaging and Notifications** | Not enough data | 6.2 (31 reviews) | 
| **AI agents ** | Not enough data | 6.0 (31 reviews) | 
| **Voice assistants** | Not enough data | 5.3 (30 reviews) | 
| **Communication apps** | Not enough data | 5.8 (30 reviews) | 

#### Platform integration - Conversational Commerce Platforms

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Ecommerce stores** | Not enough data | 5.8 (30 reviews) | 
| **Sales channels** | Not enough data | 5.6 (30 reviews) | 
| **Payment Platform** | Not enough data | 5.7 (30 reviews) | 
| **Internal tools** | Not enough data | 5.9 (29 reviews) | 

#### Analytics and Reporting - Conversational Commerce Platforms

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Conversational analytics** | Not enough data | 7.2 (29 reviews) | 
| **Advance reporting** | Not enough data | 7.1 (29 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Oracle Service Cloud (formerly RightNow)** | N/A | N/A |
| **Sprinklr Service** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)


**Unique to Sprinklr Service (9):** [Conversational Commerce Platforms](https://www.g2.com/categories/conversational-commerce-platforms), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Conversation Intelligence Software](https://www.g2.com/categories/conversation-intelligence), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Chatbots Software](https://www.g2.com/categories/chatbots), [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Contact Center Software](https://www.g2.com/categories/contact-center), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Oracle Service Cloud (formerly RightNow) | Sprinklr Service | 
|---|---|---|
| **Small-Business** | 4.5% | 27.5% | 
| **Mid-Market** | 37.8% | 30.3% | 
| **Enterprise** | 57.7% | 42.2% | 

### By Industry

#### Oracle Service Cloud (formerly RightNow)

- **Information Technology and Services:** 14.2%
- **Retail:** 14.2%
- **Computer Software:** 7.1%
- **Financial Services:** 4.4%
- **Education Management:** 3.5%
- **Banking:** 3.5%
- **Computer Networking:** 3.5%
- **Utilities:** 2.7%
- **Telecommunications:** 2.7%
- **Automotive:** 2.7%
- **Other:** 41.6%

#### Sprinklr Service

- **Consumer Services:** 10.9%
- **Marketing and Advertising:** 10.3%
- **Information Technology and Services:** 5.4%
- **Financial Services:** 5.1%
- **Food & Beverages:** 4.0%
- **Insurance:** 3.8%
- **Telecommunications:** 3.8%
- **Entertainment:** 3.4%
- **Hospital & Health Care:** 3.1%
- **Retail:** 3.1%
- **Other:** 47.2%

---
## Alternatives

### Alternatives to Oracle Service Cloud (formerly RightNow)

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (808 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7615 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)

### Alternatives to Sprinklr Service

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7332 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [NiCE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (611 reviews)
- [LivePerson](https://www.g2.com/products/liveperson/reviews) — 4.3/5 stars (207 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3748 reviews)
- [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6422 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (429 reviews)

---
## Top Discussions

### Oracle Service Cloud (formerly RightNow)

No discussions available for this product.

### Sprinklr Service

- Title: [Does anyone have experience with Sprinklr sentiment analysis](https://www.g2.com/discussions/does-anyone-have-experience-with-sprinklr-sentiment-analysis) — 1 comment, 1 upvote
  > **Top comment:** "i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-service-cloud-formerly-rightnow-vs-sprinklr-service)