# Oracle Service Cloud (formerly RightNow), Spiceworks Cloud Help Desk vs Lansweeper Comparison | | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Star Rating** | 3.9 out of 5 | 4.3 out of 5 | 4.4 out of 5 | | **Total Reviews** | 134 | 311 | 67 | | **Largest Market Segment** | Enterprise (57.7% of reviews) | Mid-Market (65.8% of reviews) | Mid-Market (64.6% of reviews) | | **Entry Level Price** | No pricing available | Free | Free 0 per asset | --- ## Top Pros & Cons ### Oracle Service Cloud (formerly RightNow) Pros: - Ease of Use (2 reviews) - Automation (1 reviews) Cons: - Bugs (1 reviews) - Contact Management (1 reviews) ### Spiceworks Cloud Help Desk Pros: - Collaboration (1 reviews) - Communication Efficiency (1 reviews) Cons: - Connectivity Issues (1 reviews) - Integration Issues (1 reviews) ### Lansweeper Pros: - Asset Management (2 reviews) - Alerts (1 reviews) Cons: - App Limitations (1 reviews) - Cloud Integration (1 reviews) --- ## Ratings Comparison | Rating | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Meets Requirements** | 8.3 (94 reviews) | 8.6 (286 reviews) | 9.3 (53 reviews) | | **Ease of Use** | 7.9 (93 reviews) | 8.7 (287 reviews) | 8.8 (54 reviews) | | **Ease of Setup** | 6.8 (66 reviews) | 8.7 (215 reviews) | 8.9 (50 reviews) | | **Ease of Admin** | 7.3 (67 reviews) | 8.8 (217 reviews) | 9.0 (45 reviews) | | **Quality of Support** | 7.4 (87 reviews) | 8.4 (235 reviews) | 8.9 (41 reviews) | | **Has the product been a good partner in doing business?** | 7.5 (65 reviews) | 8.9 (176 reviews) | 9.2 (37 reviews) | | **Product Direction (% positive)** | 6.6 (90 reviews) | 8.1 (286 reviews) | 8.6 (51 reviews) | --- ## Pricing ### Oracle Service Cloud (formerly RightNow) #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Spiceworks Cloud Help Desk #### Entry-Level Pricing Plan: Spiceworks Hosts It Price: Free Description: Hosted hassle-free in the cloud. No installation and no hardware. [Browse all 2 editions](https://www.g2.com/products/spiceworks-cloud-help-desk/pricing) #### Free Trial No ### Lansweeper #### Entry-Level Pricing Plan: Free Trial Price: Free 0 per asset Description: Ideal for small teams who want to explore asset discovery. Start with 14 days of full access. Key Features: - Asset Discovery & Inventory - Continue free (up to 100 assets) - Unlimited User Seats [Browse all 4 editions](https://www.g2.com/products/lansweeper/pricing) #### Free Trial Yes --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 68 | | **Spiceworks Cloud Help Desk** | 8.1/10 | 13 | | **Lansweeper** | N/A | N/A | #### Ticket and Case Management | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Ticket creation user experience** | 8.8 (31 reviews) ✓ Verified | 8.2 (13 reviews) ✓ Verified | Not enough data | | **Ticket response user experience** | 8.4 (31 reviews) ✓ Verified | 8.3 (13 reviews) ✓ Verified | Not enough data | | **Workflow** | 8.2 (30 reviews) ✓ Verified | 8.8 (11 reviews) ✓ Verified | Not enough data | | **Response Automation** | 8.7 (29 reviews) ✓ Verified | 8.3 (10 reviews) | Not enough data | | **SLA Management** | 7.6 (29 reviews) | 8.8 (7 reviews) ✓ Verified | Not enough data | | **Attachments/Screencasts** | 8.3 (29 reviews) | 8.8 (11 reviews) ✓ Verified | Not enough data | | **Ticket Collaboration** | 8.8 (30 reviews) | 8.1 (12 reviews) ✓ Verified | Not enough data | | **Customer and Contacts Database** | 8.1 (27 reviews) ✓ Verified | 9.0 (8 reviews) ✓ Verified | Not enough data | #### Generative AI | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | #### Communication Channels | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Customer Portal** | 8.6 (29 reviews) ✓ Verified | 8.3 (12 reviews) ✓ Verified | Not enough data | | **Email to Case** | 8.9 (29 reviews) ✓ Verified | 9.3 (12 reviews) ✓ Verified | Not enough data | | **Chat/Live Support** | 8.3 (28 reviews) ✓ Verified | 7.5 (6 reviews) ✓ Verified | Not enough data | | **Social Integration** | 7.0 (16 reviews) | 6.0 (5 reviews) | Not enough data | | **Voice** | 8.3 (19 reviews) | Feature Not Available | Not enough data | #### Platform | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Mobile User Support** | 8.2 (10 reviews) ✓ Verified | 5.8 (8 reviews) ✓ Verified | Not enough data | | **Customization ** | 8.0 (41 reviews) ✓ Verified | 7.4 (9 reviews) ✓ Verified | Not enough data | | **User, Role, and Access Management** | 8.0 (23 reviews) ✓ Verified | 9.2 (10 reviews) ✓ Verified | Not enough data | | **Integration** | 7.7 (20 reviews) ✓ Verified | 7.5 (8 reviews) ✓ Verified | Not enough data | | **Reporting** | 7.6 (29 reviews) ✓ Verified | 8.3 (9 reviews) ✓ Verified | Not enough data | | **Dashboards** | 7.6 (29 reviews) ✓ Verified | 8.0 (11 reviews) ✓ Verified | Not enough data | ### IT Asset Management | Product | Score | Reviews | |---|---|---| | **Oracle Service Cloud (formerly RightNow)** | N/A | N/A | | **Spiceworks Cloud Help Desk** | N/A | N/A | | **Lansweeper** | 8.9/10 | 22 | #### Asset Inventory | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Hardware Asset Inventory** | Not enough data | Not enough data | 9.6 (21 reviews) | | **Software Asset Inventory** | Not enough data | Not enough data | 9.8 (18 reviews) | | **Cloud Asset Inventory** | Not enough data | Not enough data | 8.8 (11 reviews) | | **Mobile Asset Inventory** | Not enough data | Not enough data | 7.4 (9 reviews) | | **Asset Discovery** | Not enough data | Not enough data | 9.3 (17 reviews) | #### Generative AI | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Generation** | Not enough data | Not enough data | Not enough data | #### Agentic AI - IT Asset Management | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Management | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Central Dashboard** | Not enough data | Not enough data | 9.0 (19 reviews) | | **Asset Policy Management** | Not enough data | Not enough data | Feature Not Available | | **Risk Management** | Not enough data | Not enough data | 8.3 (9 reviews) | | **Integrations** | Not enough data | Not enough data | 8.6 (12 reviews) | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 62 | | **Spiceworks Cloud Help Desk** | N/A | N/A | | **Lansweeper** | N/A | N/A | #### Generative AI | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | Not enough data | #### Communication | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Pop-up Chat** | 8.5 (30 reviews) ✓ Verified | Not enough data | Not enough data | | **Notifications** | 8.1 (30 reviews) ✓ Verified | Not enough data | Not enough data | | **Targeted Emails** | 8.8 (22 reviews) ✓ Verified | Not enough data | Not enough data | | **In-App Messaging** | 8.4 (15 reviews) ✓ Verified | Not enough data | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | Not enough data | #### Internal Use | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Customization ** | 8.0 (41 reviews) ✓ Verified | 7.4 (9 reviews) ✓ Verified | Not enough data | | **Conversation Archiving** | 8.7 (29 reviews) ✓ Verified | Not enough data | Not enough data | | **Lead Development** | 7.9 (16 reviews) | Not enough data | Not enough data | | **Knowledge Base** | 8.0 (32 reviews) ✓ Verified | Not enough data | Not enough data | | **Team Inbox ** | 8.4 (23 reviews) ✓ Verified | Not enough data | Not enough data | | **Customer Profiles** | 8.1 (32 reviews) ✓ Verified | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Oracle Service Cloud (formerly RightNow)** | 8.0/10 | 65 | | **Spiceworks Cloud Help Desk** | N/A | N/A | | **Lansweeper** | N/A | N/A | #### Generative AI | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Self-Service Experience | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Knowledge Base** | 8.3 (43 reviews) | Not enough data | Not enough data | | **Searchable Articles** | 8.0 (40 reviews) | Not enough data | Not enough data | | **Community Forums** | 7.8 (24 reviews) | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | Not enough data | #### Self-Service Platform | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Branding** | Not enough data | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Oracle Service Cloud (formerly RightNow)** | 8.2/10 | 25 | | **Spiceworks Cloud Help Desk** | N/A | N/A | | **Lansweeper** | N/A | N/A | #### Generative AI | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Process | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Mentions** | 7.7 (11 reviews) | Not enough data | Not enough data | | **Tickets** | 8.2 (14 reviews) | Not enough data | Not enough data | | **Macros** | 8.0 (10 reviews) | Not enough data | Not enough data | #### Channels | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Email** | 8.2 (16 reviews) | Not enough data | Not enough data | | **Social** | 7.4 (13 reviews) | Not enough data | Not enough data | | **Live Chat** | 8.7 (13 reviews) | Not enough data | Not enough data | | **Phone** | 7.8 (15 reviews) | Not enough data | Not enough data | | **Text** | 8.8 (10 reviews) | Not enough data | Not enough data | #### Insight | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Surveys** | 8.1 (14 reviews) | Not enough data | Not enough data | | **Reporting** | 8.7 (15 reviews) | Not enough data | Not enough data | | **Visitor Activity** | 7.9 (14 reviews) | Not enough data | Not enough data | | **Help Desk** | 8.4 (15 reviews) | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Oracle Service Cloud (formerly RightNow)** | N/A | N/A | | **Spiceworks Cloud Help Desk** | N/A | N/A | | **Lansweeper** | N/A | N/A | #### Generative AI | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Service Desk | Product | Score | Reviews | |---|---|---| | **Oracle Service Cloud (formerly RightNow)** | N/A | N/A | | **Spiceworks Cloud Help Desk** | 8.6/10 | 140 | | **Lansweeper** | N/A | N/A | #### Incident Management | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Automate Ticket Routing** | Not enough data | Feature Not Available | Not enough data | | **Ticket Prioritization** | Not enough data | 8.8 (125 reviews) | Not enough data | | **Ticket Notifications** | Not enough data | 9.3 (131 reviews) | Not enough data | | **Knowledge Base** | Not enough data | 8.2 (113 reviews) | Not enough data | | **Knowledge Base/Ticket Integration** | Not enough data | 8.2 (102 reviews) | Not enough data | #### Reporting | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Dashboards** | Not enough data | 8.6 (127 reviews) | Not enough data | | **Time Tracking** | Not enough data | 8.4 (107 reviews) | Not enough data | | **Surveys** | Not enough data | Feature Not Available | Not enough data | #### Access & Usability | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Mobile** | Not enough data | 8.1 (98 reviews) | Not enough data | | **Self Service** | Not enough data | 8.9 (106 reviews) | Not enough data | | **Active Directory** | Not enough data | 8.9 (89 reviews) | Not enough data | | **Multi-Channel Access** | Not enough data | Feature Not Available | Not enough data | #### Agentic AI - Service Desk | Feature | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | --- ## Categories **Unique to Oracle Service Cloud (formerly RightNow) (5):** [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms) **Unique to Spiceworks Cloud Help Desk (2):** [Service Desk Software](https://www.g2.com/categories/service-desk), [Help Desk Software](https://www.g2.com/categories/help-desk) **Unique to Lansweeper (1):** [IT Asset Management Software](https://www.g2.com/categories/it-asset-management) --- ## Reviewer Demographics ### By Company Size | Segment | Oracle Service Cloud (formerly RightNow) | Spiceworks Cloud Help Desk | Lansweeper | |---|---|---|---| | **Small-Business** | 4.5% | 22.1% | 7.7% | | **Mid-Market** | 37.8% | 65.8% | 64.6% | | **Enterprise** | 57.7% | 12.1% | 27.7% | ### By Industry #### Oracle Service Cloud (formerly RightNow) - **Information Technology and Services:** 14.2% - **Retail:** 14.2% - **Computer Software:** 7.1% - **Financial Services:** 4.4% - **Education Management:** 3.5% - **Banking:** 3.5% - **Computer Networking:** 3.5% - **Utilities:** 2.7% - **Telecommunications:** 2.7% - **Automotive:** 2.7% - **Other:** 41.6% #### Spiceworks Cloud Help Desk - **Information Technology and Services:** 17.9% - **Education Management:** 8.5% - **Higher Education:** 4.9% - **Hospital & Health Care:** 4.6% - **Computer Software:** 2.6% - **Consumer Goods:** 2.3% - **Marketing and Advertising:** 2.3% - **Retail:** 2.3% - **Primary/Secondary Education:** 2.0% - **Non-Profit Organization Management:** 2.0% - **Other:** 50.8% #### Lansweeper - **Information Technology and Services:** 12.3% - **Hospital & Health Care:** 6.2% - **Logistics and Supply Chain:** 6.2% - **Financial Services:** 4.6% - **Hospitality:** 4.6% - **Telecommunications:** 3.1% - **Automotive:** 3.1% - **Broadcast Media:** 3.1% - **Primary/Secondary Education:** 3.1% - **Computer & Network Security:** 3.1% - **Other:** 50.8% --- ## Alternatives ### Alternatives to Oracle Service Cloud (formerly RightNow) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7327 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6936 reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) — 4.4/5 stars (555 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews) - [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.4/5 stars (806 reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1112 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (430 reviews) - [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3851 reviews) - [Zoho Desk](https://www.g2.com/products/zoho-desk/reviews) — 4.4/5 stars (7591 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews) ### Alternatives to Spiceworks Cloud Help Desk - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews) - [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews) - [ManageEngine ServiceDesk Plus](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) — 4.2/5 stars (249 reviews) - [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews) - [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3744 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1135 reviews) - [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews) - [GLPI](https://www.g2.com/products/glpi/reviews) — 4.6/5 stars (40 reviews) ### Alternatives to Lansweeper - [NinjaOne](https://www.g2.com/products/ninjaone/reviews) — 4.7/5 stars (4302 reviews) - [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews) - [Device42, A Freshworks Company](https://www.g2.com/products/device42-a-freshworks-company/reviews) — 4.7/5 stars (51 reviews) - [Snipe-IT](https://www.g2.com/products/snipe-it/reviews) — 4.6/5 stars (26 reviews) - [GLPI](https://www.g2.com/products/glpi/reviews) — 4.6/5 stars (40 reviews) - [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews) - [Atera](https://www.g2.com/products/atera/reviews) — 4.6/5 stars (1135 reviews) - [PDQ Deploy & Inventory](https://www.g2.com/products/pdq-deploy-inventory/reviews) — 4.8/5 stars (274 reviews) - [IT Glue](https://www.g2.com/products/it-glue/reviews) — 4.6/5 stars (678 reviews) - [TeamViewer](https://www.g2.com/products/teamviewer/reviews) — 4.5/5 stars (3938 reviews) --- ## Top Discussions ### Oracle Service Cloud (formerly RightNow) No discussions available for this product. ### Spiceworks Cloud Help Desk - Title: [I have a computer repair service and I have customers whom live out of town...how could I use spiceworks to administer routine task through a secure connection?](https://www.g2.com/discussions/remote-management) — 4 comments, 1 upvote > **Top comment:** "Looks like a really old question so Spiceworks might not have had this out back then, but the feature is called Remote..." - Title: [What is Spiceworks Cloud Help Desk used for?](https://www.g2.com/discussions/what-is-spiceworks-cloud-help-desk-used-for) — 1 comment > **Top comment:** "It can be used as your IT helpdesk or HR helpdesk even for your employees or maybe a space where you can gather the feedback from employees " ### Lansweeper - Title: [Is Lansweeper safe?](https://www.g2.com/discussions/is-lansweeper-safe) — 2 comments > **Top comment:** "Define safe. It's only as safe as you configure it. Being that the software primarly is on-prem, security is in your hands. The Lansweeper Cloud Site, that..." - Title: [What can Lansweeper do?](https://www.g2.com/discussions/what-can-lansweeper-do) — 1 comment > **Top comment:** "software deployment manager" --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/oracle-service-cloud-formerly-rightnow-vs-spiceworks-cloud-help-desk-vs-lansweeper)