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Compare Oracle Service Cloud (formerly RightNow), Solvvy, and ServiceNow

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Solvvy
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.4
Ease of Use
Ease of Use
7.7
9.3
7.4
Ease of Setup
Ease of Setup
6.8
8.9
7.2
Ease of Admin
Ease of Admin
7.3
9.2
7.8
Quality of Support
Quality of Support
7.2
9.4
7.9
Ease of Doing Business With
Ease of Doing Business With
7.3
9.7
8.1
Product Direction (% positive)
Product Direction (% positive)
5.8
10.0
7.8
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
8.8
ServiceNow
8.4
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Solvvy
9.3
ServiceNow
7.4
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Solvvy
8.9
ServiceNow
7.2
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.2
ServiceNow
7.8
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Solvvy
9.4
ServiceNow
7.9
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.7
ServiceNow
8.1
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Solvvy
10.0
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
15.8%
3.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
84.2%
17.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
0%
78.8%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
ServiceNow
Small-Business
3.9%
Mid-Market
17.3%
Enterprise
78.8%

Reviewers' Industry

 
Information Technology and Services
16.9%
Internet
31.3%
Information Technology and Services
27.6%
 
Retail
14.4%
Computer Software
28.1%
Hospital & Health Care
7.5%
 
Computer Software
8.5%
Retail
15.6%
Higher Education
7.5%
 
Financial Services
5.9%
Consumer Electronics
6.3%
Computer Software
6.7%
 
Pharmaceuticals
3.4%
Computer Networking
6.3%
Financial Services
6.1%
 
Other
50.8%
Other
12.5%
Other
44.5%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
ServiceNow
Information Technology and Services
27.6%
Hospital & Health Care
7.5%
Higher Education
7.5%
Computer Software
6.7%
Financial Services
6.1%
Other
44.5%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Solvvy
Most Helpful Favorable Review
G2 User

I like the simplicity of Solvvy. It's not a complicated experience for the customer and takes on most of the work of self-servicing for the customer. The suggested answers are not just the articles, but consumable snippets from articles that directly answer...

Most Helpful Critical Review
Yvonne M.
Administrator in Computer Software

Currently, we receive a set of customer questions to train the algorithm, and once we are done matching them to the best articles, we have to send an email to our CSM to request a new set of questions. We would like to have the ability to get more questions...

ServiceNow
Most Helpful Favorable Review
Devon S.
User in Information Technology and Services

ServiceNow's simplicity and ease of access makes clearing tickets easier for technicians as well as making the ticketing system more accessible for users who opt to use the Self-Service. Email alerts are on-point and make managing your queue easy even when...

Most Helpful Critical Review
G2 User in Insurance

Everything: ServiceNow has no idea about ITIL, they took ITIL and flipped it upside down. Their system is broken and doesn't work properly. Imagine you go to a car dealer to buy a new car. You pay the money and you get the keys. When you get outside to...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Solvvy
ServiceNow
No videos provided
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