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Compare Oracle Service Cloud (formerly RightNow), Solvvy, and Salesforce CRM

Pricing

 
Sales Essentials Edition
$25
/user/month*
 
Professional Edition
$75
/user/month*
 
Enterprise Edition
$150
/user/month*
 
Unlimited Edition
$300
/user/month*
 
Free Trial Unavailable
Free Trial
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Solvvy
Free Trial
Salesforce CRM
Sales Essentials Edition
$25/user/month*
Professional Edition
$75/user/month*
Enterprise Edition
$150/user/month*
Unlimited Edition
$300/user/month*
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
8.6
Ease of Use
Ease of Use
7.7
9.3
7.8
Ease of Setup
Ease of Setup
6.8
8.9
7.1
Ease of Admin
Ease of Admin
7.3
9.2
7.6
Quality of Support
Quality of Support
7.2
9.4
7.8
Ease of Doing Business With
Ease of Doing Business With
7.3
9.7
7.9
Product Direction (% positive)
Product Direction (% positive)
5.8
10.0
7.9
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
8.8
Salesforce CRM
8.6
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Solvvy
9.3
Salesforce CRM
7.8
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Solvvy
8.9
Salesforce CRM
7.1
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.2
Salesforce CRM
7.6
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Solvvy
9.4
Salesforce CRM
7.8
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.7
Salesforce CRM
7.9
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Solvvy
10.0
Salesforce CRM
7.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
15.8%
25.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
84.2%
45.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
0%
29.4%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Salesforce CRM
Small-Business
25.3%
Mid-Market
45.3%
Enterprise
29.4%

Reviewers' Industry

 
Information Technology and Services
16.9%
Internet
31.3%
Computer Software
16.7%
 
Retail
14.4%
Computer Software
28.1%
Information Technology and Services
10.7%
 
Computer Software
8.5%
Retail
15.6%
Internet
7.7%
 
Financial Services
5.9%
Consumer Electronics
6.3%
Marketing and Advertising
7.0%
 
Pharmaceuticals
3.4%
Computer Networking
6.3%
Financial Services
4.5%
 
Other
50.8%
Other
12.5%
Other
53.2%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Salesforce CRM
Computer Software
16.7%
Information Technology and Services
10.7%
Internet
7.7%
Marketing and Advertising
7.0%
Financial Services
4.5%
Other
53.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Solvvy
Most Helpful Favorable Review
Ros H.
Administrator in Computer Software

My team have now implemented Solvvy across two support sites and well, the choice as to whether to use this product or not is a no brainer. While the Solvvy instance on one site has a case deflection rate of 8-12%, the other, newer (v2) implementation is...

Most Helpful Critical Review
James S.
Administrator

I wish there was a whitelist button to push specific questions that cant be handled via self help straight to a representative.

Salesforce CRM
Most Helpful Favorable Review
Benjamin D.
Executive Sponsor in Internet

Salesforce is an incredibly powerful, rich, and functional CRM application. It is a good fit for SMB to large enterprise. It is very easy to administer, but has the power to do very complex workflow and analytics when/if needed.

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

I can barely being to talk about how bad Salesforce is. I understand they were once the leaders in CRM software (sorry "web application" ) but it's become a bloated mess that reminds me of Yahoo. It's not intuitive, they do not keep up to date with web...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Intro to Salesforce for Small Business

Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Solvvy
Salesforce CRM

Intro to Salesforce for Small Business

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