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Compare Oracle Service Cloud (formerly RightNow), Solvvy, and Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Pricing

 
Professional Edition
$65
/ month per user
 
Standard Edition
$100
/ month per user
 
Enterprise Edition
$200
/ month per user
 
Premium Edition
$300
/ month per user
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Solvvy
Free Trial
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Professional Edition
$65/ month per user
Standard Edition
$100/ month per user
Enterprise Edition
$200/ month per user
Premium Edition
$300/ month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
7.2
Ease of Use
Ease of Use
7.7
9.3
7.3
Ease of Setup
Ease of Setup
6.8
8.9
6.1
Ease of Admin
Ease of Admin
7.3
9.2
6.5
Quality of Support
Quality of Support
7.2
9.4
6.4
Ease of Doing Business With
Ease of Doing Business With
7.3
9.7
6.5
Product Direction (% positive)
Product Direction (% positive)
5.8
10.0
7.6
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
8.8
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.2
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Solvvy
9.3
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Solvvy
8.9
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.1
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.2
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.5
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Solvvy
9.4
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.4
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.7
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.5
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Solvvy
10.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
15.8%
11.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
84.2%
25.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
0%
62.9%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Small-Business
11.3%
Mid-Market
25.8%
Enterprise
62.9%

Reviewers' Industry

 
Information Technology and Services
16.9%
Internet
31.3%
Information Technology and Services
23.0%
 
Retail
14.4%
Computer Software
28.1%
Computer Software
13.8%
 
Computer Software
8.5%
Retail
15.6%
Management Consulting
5.7%
 
Financial Services
5.9%
Consumer Electronics
6.3%
Insurance
4.6%
 
Pharmaceuticals
3.4%
Computer Networking
6.3%
Medical Devices
3.4%
 
Other
50.8%
Other
12.5%
Other
49.4%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Information Technology and Services
23.0%
Computer Software
13.8%
Management Consulting
5.7%
Insurance
4.6%
Medical Devices
3.4%
Other
49.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Syed A.
Consultant in Computer Software

Very good look and feel, nice navigation. Very good Depth in Sales and Marketing functionality.. integration with Oracle social Network is awesome. On Mobile and Tab sales crm is also great.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 User in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Solvvy
Most Helpful Favorable Review
G2 User

Their AI uses our robust Knowledge-base to get the self-service answers to our customers faster than an agent can. With the ability to train the software and see what it does and doesn't solve, we continuously improving Solvvy and our Help Center as we work...

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Most Helpful Favorable Review
Syed A.
Consultant in Computer Software

Very good look and feel, nice navigation. Very good Depth in Sales and Marketing functionality.. integration with Oracle social Network is awesome. On Mobile and Tab sales crm is also great.

Most Helpful Critical Review
G2 User in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Oracle Sales Cloud - Modern Sales in the Cloud. Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed.

Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Solvvy
Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Sales Cloud - Modern Sales in the Cloud. Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed.

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