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Compare Oracle Service Cloud (formerly RightNow), Solvvy, and Oracle CRM On Demand

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Solvvy
Free Trial
Oracle CRM On Demand
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
7.1
Ease of Use
Ease of Use
7.7
9.3
6.6
Ease of Setup
Ease of Setup
6.8
8.9
6.3
Ease of Admin
Ease of Admin
7.3
9.2
6.7
Quality of Support
Quality of Support
7.2
9.4
6.3
Ease of Doing Business With
Ease of Doing Business With
7.3
9.7
6.7
Product Direction (% positive)
Product Direction (% positive)
5.8
10.0
3.7
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
8.8
Oracle CRM On Demand
7.1
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Solvvy
9.3
Oracle CRM On Demand
6.6
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Solvvy
8.9
Oracle CRM On Demand
6.3
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.2
Oracle CRM On Demand
6.7
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Solvvy
9.4
Oracle CRM On Demand
6.3
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.7
Oracle CRM On Demand
6.7
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Solvvy
10.0
Oracle CRM On Demand
3.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
15.8%
4.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
84.2%
37.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
0%
58.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Oracle CRM On Demand
Small-Business
4.7%
Mid-Market
37.2%
Enterprise
58.1%

Reviewers' Industry

 
Information Technology and Services
16.9%
Internet
31.3%
Information Technology and Services
12.0%
 
Retail
14.4%
Computer Software
28.1%
Computer Software
12.0%
 
Computer Software
8.5%
Retail
15.6%
Management Consulting
6.0%
 
Financial Services
5.9%
Consumer Electronics
6.3%
Higher Education
6.0%
 
Pharmaceuticals
3.4%
Computer Networking
6.3%
Computer & Network Security
6.0%
 
Other
50.8%
Other
12.5%
Other
58.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Oracle CRM On Demand
Information Technology and Services
12.0%
Computer Software
12.0%
Management Consulting
6.0%
Higher Education
6.0%
Computer & Network Security
6.0%
Other
58.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Hilary D.
Administrator

I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Solvvy
Most Helpful Favorable Review
Hilary D.
Administrator

I love the snapshot dashboard; it's clean, easy to read, simple, and yet has everything I need to see right there. The reporting is simple and easy to find what I need to know also. The training process is also simple and extremely user friendly.

Most Helpful Critical Review
G2 User

The dashboard doesn't have all the information I'd like. The weekly report includes top resolutions and suggestions, I'd like to see this available when I want it.

Oracle CRM On Demand
Most Helpful Favorable Review
Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Oracle CRM On Demand

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Solvvy
Oracle CRM On Demand
No videos provided
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