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Compare Oracle Service Cloud (formerly RightNow), Solvvy, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Pricing

 
Customer Engagement Plan
$115
/month per user
 
Dynamics 365 Plan
$210
/month per user
 
Unified Operations Plan
$190
/month per user
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Solvvy
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
7.9
Ease of Use
Ease of Use
7.7
9.3
7.3
Ease of Setup
Ease of Setup
6.8
8.9
6.9
Ease of Admin
Ease of Admin
7.3
9.2
7.4
Quality of Support
Quality of Support
7.2
9.4
7.3
Ease of Doing Business With
Ease of Doing Business With
7.3
9.7
7.6
Product Direction (% positive)
Product Direction (% positive)
5.8
10.0
6.0
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
8.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Solvvy
9.3
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Solvvy
8.9
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.2
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Solvvy
9.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.7
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Solvvy
10.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
15.8%
30.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
84.2%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
0%
29.4%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Solvvy
Small-Business
15.8%
Mid-Market
84.2%
Enterprise
0%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.9%
Mid-Market
39.7%
Enterprise
29.4%

Reviewers' Industry

 
Information Technology and Services
16.9%
Internet
31.3%
Information Technology and Services
11.2%
 
Retail
14.4%
Computer Software
28.1%
Computer Software
6.6%
 
Computer Software
8.5%
Retail
15.6%
Retail
5.0%
 
Financial Services
5.9%
Consumer Electronics
6.3%
Financial Services
4.1%
 
Pharmaceuticals
3.4%
Computer Networking
6.3%
Marketing and Advertising
4.1%
 
Other
50.8%
Other
12.5%
Other
69.0%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Solvvy
Internet
31.3%
Computer Software
28.1%
Retail
15.6%
Consumer Electronics
6.3%
Computer Networking
6.3%
Other
12.5%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.6%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.1%
Other
69.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Solvvy
Most Helpful Favorable Review
Sarah H.
Industry Analyst / Tech Writer in Internet

Both the user-facing module and the admin tools are well designed, making our user's experience simple and seamless as well as making my role as admin enjoyable. I also love the ability to help train their machine learning to customize it to our...

Most Helpful Critical Review
G2 User in Computer Software

Solvvy requires a bit of maintenance. Using their learning tool is the best way to increase the self-service rate. A "set it and forget it" approach didn't really work for me. Spending a bit of time each week with their training tool helps Solvvy be more...

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Solvvy
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided

Downloads

Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
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