Compare Oracle Service Cloud (formerly RightNow) vs Solvvy

See this
comparison of Oracle Service Cloud (formerly RightNow) vs. Solvvy
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 86 reviews. Solvvy rates 4.8/5 stars with 20 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Solvvy
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.1
8.8
Ease of Use
Ease of Use
7.7
9.3
Ease of Setup
Ease of Setup
6.8
8.9
Ease of Admin
Ease of Admin
7.3
9.2
Quality of Support
Quality of Support
7.2
9.4
Ease of Doing Business With
Ease of Doing Business With
7.3
9.7
Product Direction (% positive)
Product Direction (% positive)
5.8
10.0
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
8.8
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Solvvy
9.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Solvvy
8.9
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.2
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Solvvy
9.4
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Solvvy
9.7
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Solvvy
10.0

Features

Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Solvvy
Not enough data available
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
Solvvy
9.7
Community Forums
Oracle Service Cloud (formerly RightNow)
7.1
Solvvy
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
8.0
Solvvy
8.6
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
Solvvy
9.4
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.5
Solvvy
Not enough data available
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.3
Solvvy
9.0
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
Solvvy
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.0%
15.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
33.3%
85.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
60.7%
0%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.0%
Mid-Market
33.3%
Enterprise
60.7%
Solvvy
Small-Business
15.0%
Mid-Market
85.0%
Enterprise
0%

Reviewers' Industry

 
Retail
16.3%
Internet
25.0%
 
Information Technology and Services
16.3%
Computer Software
25.0%
 
Computer Software
9.3%
Retail
15.0%
 
Financial Services
4.7%
Computer Networking
10.0%
 
Consumer Electronics
3.5%
Media Production
5.0%
 
Other
50.0%
Other
20.0%
Oracle Service Cloud (formerly RightNow)
Retail
16.3%
Information Technology and Services
16.3%
Computer Software
9.3%
Financial Services
4.7%
Consumer Electronics
3.5%
Other
50.0%
Solvvy
Internet
25.0%
Computer Software
25.0%
Retail
15.0%
Computer Networking
10.0%
Media Production
5.0%
Other
20.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 User

Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Jordan P.
Administrator in Internet

We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Solvvy
Most Helpful Favorable Review
G2 User

Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.

Most Helpful Critical Review
Jordan P.
Administrator in Internet

We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)

Videos

 No videos provided
Oracle Service Cloud (formerly RightNow)
No videos provided
Solvvy

Downloads

Oracle Service Cloud (formerly RightNow)
No downloads provided
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