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|Ease of Use|
|Ease of Setup|
|Ease of Admin|
|Quality of Support|
|Ease of Doing Business With|
|Product Direction (% positive)|
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
|Most Helpful Favorable Review|
Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...
Solvvy provides right and to the point content from help articles according to users queries. I think it encourages users to find help through articles instead of submitting tickets immediately.
|Most Helpful Critical Review|
It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.
We wish we could receive updates instantly and customize workflows more, but at least the workflow piece is coming soon.
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