Compare Oracle Service Cloud (formerly RightNow), SolarWinds MSP Manager, and ServiceNow

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
SolarWinds MSP Manager
Free Trial
ServiceNow
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
7.9
8.4
Ease of Use
Ease of Use
7.9
8.2
7.5
Ease of Setup
Ease of Setup
7.0
6.9
7.2
Ease of Admin
Ease of Admin
7.4
7.8
7.7
Quality of Support
Quality of Support
7.3
8.1
7.9
Ease of Doing Business With
Ease of Doing Business With
7.5
7.6
8.1
Product Direction (% positive)
Product Direction (% positive)
6.2
7.1
7.8
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.2
SolarWinds MSP Manager
7.9
ServiceNow
8.4
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.9
SolarWinds MSP Manager
8.2
ServiceNow
7.5
Ease of Setup
Oracle Service Cloud (formerly RightNow)
7.0
SolarWinds MSP Manager
6.9
ServiceNow
7.2
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.4
SolarWinds MSP Manager
7.8
ServiceNow
7.7
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.3
SolarWinds MSP Manager
8.1
ServiceNow
7.9
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.5
SolarWinds MSP Manager
7.6
ServiceNow
8.1
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
6.2
SolarWinds MSP Manager
7.1
ServiceNow
7.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.6%
84.6%
4.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
7.7%
16.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
58.9%
7.7%
79.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.6%
Mid-Market
35.6%
Enterprise
58.9%
SolarWinds MSP Manager
Small-Business
84.6%
Mid-Market
7.7%
Enterprise
7.7%
ServiceNow
Small-Business
4.1%
Mid-Market
16.8%
Enterprise
79.1%

Reviewers' Industry

 
Retail
15.2%
Information Technology and Services
46.2%
Information Technology and Services
28.3%
 
Information Technology and Services
15.2%
Computer & Network Security
23.1%
Hospital & Health Care
6.7%
 
Computer Software
8.7%
Primary/Secondary Education
7.7%
Higher Education
6.4%
 
Financial Services
4.3%
Internet
7.7%
Computer Software
6.2%
 
Computer Networking
4.3%
Higher Education
7.7%
Financial Services
5.7%
 
Other
52.2%
Other
7.7%
Other
46.6%
Oracle Service Cloud (formerly RightNow)
Retail
15.2%
Information Technology and Services
15.2%
Computer Software
8.7%
Financial Services
4.3%
Computer Networking
4.3%
Other
52.2%
SolarWinds MSP Manager
Information Technology and Services
46.2%
Computer & Network Security
23.1%
Primary/Secondary Education
7.7%
Internet
7.7%
Higher Education
7.7%
Other
7.7%
ServiceNow
Information Technology and Services
28.3%
Hospital & Health Care
6.7%
Higher Education
6.4%
Computer Software
6.2%
Financial Services
5.7%
Other
46.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

User in Information Technology and Services

Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.

Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Executive Sponsor

unstable. keep crashing no matter which browser you're using. some time entries just disappeared and sometimes multiple entries shows up so clients get charge double to triple than what they should be charged.

Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

SolarWinds MSP Manager
Most Helpful Favorable Review
User in Information Technology and Services

Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.

Most Helpful Critical Review
Executive Sponsor

unstable. keep crashing no matter which browser you're using. some time entries just disappeared and sometimes multiple entries shows up so clients get charge double to triple than what they should be charged.

ServiceNow
Most Helpful Favorable Review
Ikram B.
Industry Analyst / Tech Writer in Financial Services

There are many things I like about ServiceNow. It has a great incident management system that ties well with problem management. ServiceNow allows us to fully customize the look and feel of it. Many of us don't even know who the manufacture of the...

Most Helpful Critical Review
Hiren D.
User in Information Technology and Services

The Search ability can be a very tedious task and most of the times a ticket gets re-routed to the default home page. This might not be a problem for some of the use cases where the search fields are more controlled. Frequently there can be a lag while...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
SolarWinds MSP Manager
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