Compare Oracle Service Cloud (formerly RightNow), SolarWinds MSP Manager, and Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Pricing

 
Professional Edition
$65
/ month per user
 
Standard Edition
$100
/ month per user
 
Enterprise Edition
$200
/ month per user
 
Premium Edition
$300
/ month per user
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
SolarWinds MSP Manager
Free Trial
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Professional Edition
$65/ month per user
Standard Edition
$100/ month per user
Enterprise Edition
$200/ month per user
Premium Edition
$300/ month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.3
7.9
7.3
Ease of Use
Ease of Use
7.9
8.2
7.3
Ease of Setup
Ease of Setup
6.9
6.9
6.1
Ease of Admin
Ease of Admin
7.4
7.8
6.5
Quality of Support
Quality of Support
7.3
8.1
6.7
Ease of Doing Business With
Ease of Doing Business With
7.4
7.6
6.5
Product Direction (% positive)
Product Direction (% positive)
6.4
7.1
7.7
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.3
SolarWinds MSP Manager
7.9
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.3
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.9
SolarWinds MSP Manager
8.2
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.9
SolarWinds MSP Manager
6.9
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.1
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.4
SolarWinds MSP Manager
7.8
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.5
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.3
SolarWinds MSP Manager
8.1
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.7
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.4
SolarWinds MSP Manager
7.6
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.5
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
6.4
SolarWinds MSP Manager
7.1
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.7

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.2%
84.6%
11.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.1%
7.7%
24.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
59.8%
7.7%
63.8%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.2%
Mid-Market
35.1%
Enterprise
59.8%
SolarWinds MSP Manager
Small-Business
84.6%
Mid-Market
7.7%
Enterprise
7.7%
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Small-Business
11.6%
Mid-Market
24.6%
Enterprise
63.8%

Reviewers' Industry

 
Information Technology and Services
15.2%
Information Technology and Services
46.2%
Information Technology and Services
23.2%
 
Retail
14.1%
Computer & Network Security
23.1%
Computer Software
11.6%
 
Computer Software
8.1%
Primary/Secondary Education
7.7%
Transportation/Trucking/Railroad
4.3%
 
Financial Services
5.1%
Internet
7.7%
Management Consulting
4.3%
 
Banking
5.1%
Higher Education
7.7%
Logistics and Supply Chain
4.3%
 
Other
52.5%
Other
7.7%
Other
52.2%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
15.2%
Retail
14.1%
Computer Software
8.1%
Financial Services
5.1%
Banking
5.1%
Other
52.5%
SolarWinds MSP Manager
Information Technology and Services
46.2%
Computer & Network Security
23.1%
Primary/Secondary Education
7.7%
Internet
7.7%
Higher Education
7.7%
Other
7.7%
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Information Technology and Services
23.2%
Computer Software
11.6%
Transportation/Trucking/Railroad
4.3%
Management Consulting
4.3%
Logistics and Supply Chain
4.3%
Other
52.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

GI
User in Information Technology and Services

Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.

Ashish T.
Administrator in Computer Software

Performance for weblogic and BIP is excellent. Ease of use and the tool tips are excellent.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

GH
Administrator in Higher Education

I find that MSP is often cumbersome to use. It takes a long time to go from screen to screen to enter data and then go back and find it. There is not a streamlined way to enter all the students information and then pull an accurate report.

GI
Administrator in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

SolarWinds MSP Manager
Most Helpful Favorable Review
GI
User in Information Technology and Services

Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.

Most Helpful Critical Review
GH
Administrator in Higher Education

I find that MSP is often cumbersome to use. It takes a long time to go from screen to screen to enter data and then go back and find it. There is not a streamlined way to enter all the students information and then pull an accurate report.

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Most Helpful Favorable Review
Ashish T.
Administrator in Computer Software

Performance for weblogic and BIP is excellent. Ease of use and the tool tips are excellent.

Most Helpful Critical Review
GI
Administrator in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
SolarWinds MSP Manager
No screenshots provided
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
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