Compare Oracle Service Cloud (formerly RightNow), SolarWinds MSP Manager, and Oracle CRM On Demand

Pricing

 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
SolarWinds MSP Manager
Free Trial
Oracle CRM On Demand
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
7.9
7.1
Ease of Use
Ease of Use
7.9
8.2
6.6
Ease of Setup
Ease of Setup
7.0
6.9
6.1
Ease of Admin
Ease of Admin
7.4
7.8
6.5
Quality of Support
Quality of Support
7.3
8.1
6.3
Ease of Doing Business With
Ease of Doing Business With
7.5
7.6
6.5
Product Direction (% positive)
Product Direction (% positive)
6.2
7.1
3.9
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.2
SolarWinds MSP Manager
7.9
Oracle CRM On Demand
7.1
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.9
SolarWinds MSP Manager
8.2
Oracle CRM On Demand
6.6
Ease of Setup
Oracle Service Cloud (formerly RightNow)
7.0
SolarWinds MSP Manager
6.9
Oracle CRM On Demand
6.1
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.4
SolarWinds MSP Manager
7.8
Oracle CRM On Demand
6.5
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.3
SolarWinds MSP Manager
8.1
Oracle CRM On Demand
6.3
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.5
SolarWinds MSP Manager
7.6
Oracle CRM On Demand
6.5
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
6.2
SolarWinds MSP Manager
7.1
Oracle CRM On Demand
3.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.6%
84.6%
4.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
7.7%
37.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
58.9%
7.7%
58.7%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.6%
Mid-Market
35.6%
Enterprise
58.9%
SolarWinds MSP Manager
Small-Business
84.6%
Mid-Market
7.7%
Enterprise
7.7%
Oracle CRM On Demand
Small-Business
4.3%
Mid-Market
37.0%
Enterprise
58.7%

Reviewers' Industry

 
Retail
15.2%
Information Technology and Services
46.2%
Information Technology and Services
12.8%
 
Information Technology and Services
15.2%
Computer & Network Security
23.1%
Computer Software
12.8%
 
Computer Software
8.7%
Primary/Secondary Education
7.7%
Higher Education
6.4%
 
Financial Services
4.3%
Internet
7.7%
Management Consulting
4.3%
 
Computer Networking
4.3%
Higher Education
7.7%
Human Resources
4.3%
 
Other
52.2%
Other
7.7%
Other
59.6%
Oracle Service Cloud (formerly RightNow)
Retail
15.2%
Information Technology and Services
15.2%
Computer Software
8.7%
Financial Services
4.3%
Computer Networking
4.3%
Other
52.2%
SolarWinds MSP Manager
Information Technology and Services
46.2%
Computer & Network Security
23.1%
Primary/Secondary Education
7.7%
Internet
7.7%
Higher Education
7.7%
Other
7.7%
Oracle CRM On Demand
Information Technology and Services
12.8%
Computer Software
12.8%
Higher Education
6.4%
Management Consulting
4.3%
Human Resources
4.3%
Other
59.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

User in Information Technology and Services

Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.

Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Administrator

It’s very buggy at times, it won’t refresh on demand and sometimes just stops working

Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

SolarWinds MSP Manager
Most Helpful Favorable Review
User in Information Technology and Services

Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.

Most Helpful Critical Review
Administrator

It’s very buggy at times, it won’t refresh on demand and sometimes just stops working

Oracle CRM On Demand
Most Helpful Favorable Review
Mary H.
Administrator in Building Materials

Ease of customization in most areas, intergration with outside websites is pretty easy to configure, reporting module is pretty easy to use as far as pointing and clicking to select fields needed. Easy to set up different access for different roles and I...

Most Helpful Critical Review
Kevin D.
Administrator in Computer Software

UI is old and crusty. Salesforce.com is setting the bar and OCRMOD is not rising up to the competition. Fixed number of custom objects over inflates their value. No place to load any kind of script (outside of direct javascript injections) to accomplish...

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
SolarWinds MSP Manager
No screenshots provided
Oracle CRM On Demand
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