Compare Oracle Service Cloud (formerly RightNow) vs SolarWinds MSP Manager

See this
comparison of Oracle Service Cloud (formerly RightNow) vs. SolarWinds MSP Manager
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 92 reviews. SolarWinds MSP Manager rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
SolarWinds MSP Manager
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.2
7.8
Ease of Use
Ease of Use
7.9
8.2
Ease of Setup
Ease of Setup
7.0
7.1
Ease of Admin
Ease of Admin
7.4
7.7
Quality of Support
Quality of Support
7.3
8.0
Ease of Doing Business With
Ease of Doing Business With
7.5
7.7
Product Direction (% positive)
Product Direction (% positive)
6.2
7.7
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.2
SolarWinds MSP Manager
7.8
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.9
SolarWinds MSP Manager
8.2
Ease of Setup
Oracle Service Cloud (formerly RightNow)
7.0
SolarWinds MSP Manager
7.1
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.4
SolarWinds MSP Manager
7.7
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.3
SolarWinds MSP Manager
8.0
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.5
SolarWinds MSP Manager
7.7
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
6.2
SolarWinds MSP Manager
7.7

Features

Ticket and Case Management
Ticket creation user experience
Oracle Service Cloud (formerly RightNow)
8.9
SolarWinds MSP Manager
Not enough data available
Ticket response user experience
Oracle Service Cloud (formerly RightNow)
8.5
SolarWinds MSP Manager
Not enough data available
Workflow
Oracle Service Cloud (formerly RightNow)
8.2
SolarWinds MSP Manager
Not enough data available
Response Automation
Oracle Service Cloud (formerly RightNow)
8.6
SolarWinds MSP Manager
Not enough data available
SLA Management
Oracle Service Cloud (formerly RightNow)
7.4
SolarWinds MSP Manager
Not enough data available
Attachments/Screencasts
Oracle Service Cloud (formerly RightNow)
8.2
SolarWinds MSP Manager
Not enough data available
Ticket Collaboration
Oracle Service Cloud (formerly RightNow)
8.7
SolarWinds MSP Manager
Not enough data available
Communication Channels
Customer Portal
Oracle Service Cloud (formerly RightNow)
8.6
SolarWinds MSP Manager
Not enough data available
Email to Case
Oracle Service Cloud (formerly RightNow)
8.9
SolarWinds MSP Manager
Not enough data available
Chat/Live Support
Oracle Service Cloud (formerly RightNow)
8.3
SolarWinds MSP Manager
Not enough data available
Social Integration
Oracle Service Cloud (formerly RightNow)
6.8
SolarWinds MSP Manager
Not enough data available
Call Center
Make, Receive, and Record Calls
Oracle Service Cloud (formerly RightNow)
8.2
SolarWinds MSP Manager
Not enough data available
Customer and Contacts Database
Oracle Service Cloud (formerly RightNow)
8.1
SolarWinds MSP Manager
Not enough data available
Products and Version Tracking
Oracle Service Cloud (formerly RightNow)
8.0
SolarWinds MSP Manager
Not enough data available
Call Scripting
Oracle Service Cloud (formerly RightNow)
8.0
SolarWinds MSP Manager
Not enough data available
Interactive Voice Response (IVR)
Oracle Service Cloud (formerly RightNow)
8.7
SolarWinds MSP Manager
Not enough data available
Self Service/Community
Forums
Oracle Service Cloud (formerly RightNow)
9.2
SolarWinds MSP Manager
Not enough data available
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.7
SolarWinds MSP Manager
Not enough data available
Ideas/Feedback
Oracle Service Cloud (formerly RightNow)
8.0
SolarWinds MSP Manager
Not enough data available
Q&A
Oracle Service Cloud (formerly RightNow)
8.4
SolarWinds MSP Manager
Not enough data available
Reporting & Analytics
Social Monitoring
Oracle Service Cloud (formerly RightNow)
7.0
SolarWinds MSP Manager
Not enough data available
Reporting
Oracle Service Cloud (formerly RightNow)
7.5
SolarWinds MSP Manager
Not enough data available
Dashboards
Oracle Service Cloud (formerly RightNow)
7.6
SolarWinds MSP Manager
Not enough data available
Platform
Mobile User Support
Oracle Service Cloud (formerly RightNow)
8.1
SolarWinds MSP Manager
Not enough data available
ITIL Compliance
Oracle Service Cloud (formerly RightNow)
8.5
SolarWinds MSP Manager
Not enough data available
Customization
Oracle Service Cloud (formerly RightNow)
8.2
SolarWinds MSP Manager
Not enough data available
User, Role, and Access Management
Oracle Service Cloud (formerly RightNow)
8.1
SolarWinds MSP Manager
Not enough data available
Internationalization
Oracle Service Cloud (formerly RightNow)
8.5
SolarWinds MSP Manager
Not enough data available
Performance & Reliability
Oracle Service Cloud (formerly RightNow)
8.0
SolarWinds MSP Manager
Not enough data available
Integration APIs
Oracle Service Cloud (formerly RightNow)
7.7
SolarWinds MSP Manager
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.6%
81.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
9.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
58.9%
9.1%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.6%
Mid-Market
35.6%
Enterprise
58.9%
SolarWinds MSP Manager
Small-Business
81.8%
Mid-Market
9.1%
Enterprise
9.1%

Reviewers' Industry

 
Retail
15.2%
Information Technology and Services
45.5%
 
Information Technology and Services
15.2%
Computer & Network Security
18.2%
 
Computer Software
8.7%
Primary/Secondary Education
9.1%
 
Financial Services
4.3%
Internet
9.1%
 
Computer Networking
4.3%
Higher Education
9.1%
 
Other
52.2%
Other
9.1%
Oracle Service Cloud (formerly RightNow)
Retail
15.2%
Information Technology and Services
15.2%
Computer Software
8.7%
Financial Services
4.3%
Computer Networking
4.3%
Other
52.2%
SolarWinds MSP Manager
Information Technology and Services
45.5%
Computer & Network Security
18.2%
Primary/Secondary Education
9.1%
Internet
9.1%
Higher Education
9.1%
Other
9.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

User in Information Technology and Services

Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Administrator in Higher Education

I find that MSP is often cumbersome to use. It takes a long time to go from screen to screen to enter data and then go back and find it. There is not a streamlined way to enter all the students information and then pull an accurate report.

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

SolarWinds MSP Manager
Most Helpful Favorable Review
User in Information Technology and Services

Well, it was a huge learning curve for all of us. But there is a lot of info out there to help you learn. The ticketing system is stellar, the support is stellar, There is a lot of details which we like to put in that others did not have available.

Most Helpful Critical Review
Administrator in Higher Education

I find that MSP is often cumbersome to use. It takes a long time to go from screen to screen to enter data and then go back and find it. There is not a streamlined way to enter all the students information and then pull an accurate report.

Screenshots

 
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No screenshots provided
Oracle Service Cloud (formerly RightNow)
SolarWinds MSP Manager
No screenshots provided
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