Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Oracle Service Cloud (formerly RightNow), Salesforce Service Cloud, and Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Professional Edition
$65
/ month per user
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Standard Edition
$100
/ month per user
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Enterprise Edition
$200
/ month per user
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Premium Edition
$300
/ month per user
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Professional Edition
$65/ month per user
Standard Edition
$100/ month per user
Enterprise Edition
$200/ month per user
Premium Edition
$300/ month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
7.2
Ease of Use
Ease of Use
7.7
8.0
7.3
Ease of Setup
Ease of Setup
6.8
7.5
6.1
Ease of Admin
Ease of Admin
7.3
8.0
6.5
Quality of Support
Quality of Support
7.2
8.1
6.4
Ease of Doing Business With
Ease of Doing Business With
7.3
8.4
6.5
Product Direction (% positive)
Product Direction (% positive)
5.8
7.8
7.6
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.5
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.2
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Service Cloud
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Salesforce Service Cloud
7.5
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.1
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.0
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.5
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Salesforce Service Cloud
8.1
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.4
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.4
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
6.5
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Salesforce Service Cloud
7.8
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
24.7%
11.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
40.9%
25.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
34.4%
62.9%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
40.9%
Enterprise
34.4%
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Small-Business
11.3%
Mid-Market
25.8%
Enterprise
62.9%

Reviewers' Industry

 
Information Technology and Services
16.9%
Information Technology and Services
14.8%
Information Technology and Services
23.0%
 
Retail
14.4%
Computer Software
14.2%
Computer Software
13.8%
 
Computer Software
8.5%
Internet
8.1%
Management Consulting
5.7%
 
Financial Services
5.9%
Hospital & Health Care
3.6%
Insurance
4.6%
 
Pharmaceuticals
3.4%
Financial Services
3.4%
Medical Devices
3.4%
 
Other
50.8%
Other
55.9%
Other
49.4%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Information Technology and Services
23.0%
Computer Software
13.8%
Management Consulting
5.7%
Insurance
4.6%
Medical Devices
3.4%
Other
49.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

G2 User in Animation

Fusion offers apps for every part of your business: finance, sales, product managers. There is a high level of design and it's very intuitive.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

G2 User in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

Oracle Engagement Cloud (formerly Oracle Sales Cloud)
Most Helpful Favorable Review
G2 User in Animation

Fusion offers apps for every part of your business: finance, sales, product managers. There is a high level of design and it's very intuitive.

Most Helpful Critical Review
G2 User in Information Technology and Services

Where to start.... 1) Many of the out of the box features and components are shown as if they are available when in reality they are just placeholders for future releases. For example, Territory Managemenr and Quota, Product Management components to...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
Oracle Service Cloud (formerly RightNow)
Salesforce Service Cloud
Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Happy customers. Let’s make them happier with Service Cloud.

Oracle Sales Cloud - Modern Sales in the Cloud. Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed.

Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Oracle Engagement Cloud (formerly Oracle Sales Cloud)

Oracle Sales Cloud - Modern Sales in the Cloud. Imagine a modern sales organization. Collaborative, productive, even on-the-go. Where decisions are insight-driven and pipelines are packed.

Ask Oracle a QuestionContact OracleAsk SF Service Cloud a QuestionContact SF Service Cloud