Join the 1500 companies using G2 Track to manage SaaS spend, usage, contracts & compliance.
Compare Oracle Service Cloud (formerly RightNow), Salesforce Service Cloud, and Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Customer Engagement Plan
$115
/month per user
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Dynamics 365 Plan
$210
/month per user
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Unified Operations Plan
$190
/month per user
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Customer Engagement Plan
$115/month per user
Dynamics 365 Plan
$210/month per user
Unified Operations Plan
$190/month per user
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
7.9
Ease of Use
Ease of Use
7.7
8.0
7.3
Ease of Setup
Ease of Setup
6.8
7.5
6.9
Ease of Admin
Ease of Admin
7.3
8.0
7.4
Quality of Support
Quality of Support
7.2
8.1
7.3
Ease of Doing Business With
Ease of Doing Business With
7.3
8.4
7.6
Product Direction (% positive)
Product Direction (% positive)
5.8
7.8
6.0
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.9
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Service Cloud
8.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Salesforce Service Cloud
7.5
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.9
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.0
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.4
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Salesforce Service Cloud
8.1
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.3
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.4
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
7.6
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Salesforce Service Cloud
7.8
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
6.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
24.7%
30.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
41.1%
39.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
34.2%
29.4%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Salesforce Service Cloud
Small-Business
24.7%
Mid-Market
41.1%
Enterprise
34.2%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Small-Business
30.8%
Mid-Market
39.7%
Enterprise
29.4%

Reviewers' Industry

 
Information Technology and Services
16.9%
Information Technology and Services
14.8%
Information Technology and Services
11.2%
 
Retail
14.4%
Computer Software
14.2%
Computer Software
6.6%
 
Computer Software
8.5%
Internet
8.1%
Retail
5.0%
 
Financial Services
5.9%
Hospital & Health Care
3.6%
Financial Services
4.1%
 
Pharmaceuticals
3.4%
Financial Services
3.4%
Marketing and Advertising
4.0%
 
Other
50.8%
Other
55.9%
Other
69.1%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.1%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Information Technology and Services
11.2%
Computer Software
6.6%
Retail
5.0%
Financial Services
4.1%
Marketing and Advertising
4.0%
Other
69.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
Most Helpful Favorable Review
Gabriela B.
User

This tool, is like a team working at once in different departments, has artificial intelligence, accounts with the tools of office (Word, Excel, Power Point) to be part of the pros for you and your team, with which you can make month-end closing, among...

Most Helpful Critical Review
G2 User

We have spent US$20k developing this over the past 2yrs. Subscriptions began @ £27.50 and have suddenly jumped to £42.50 per user far from our original budget though now I guess we are committed as they roped us in nicely. Also we constantly get downtime...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 4
2 of 4
3 of 4
4 of 4
Oracle Service Cloud (formerly RightNow)
Salesforce Service Cloud
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No videos provided

Downloads

Oracle Service Cloud (formerly RightNow)
Microsoft Dynamics 365 for Sales (formerly Dynamics CRM)
No downloads provided
Ask Oracle a QuestionContact OracleAsk SF Service Cloud a QuestionContact SF Service CloudRequest More InformationRequest More Information