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Compare Oracle Service Cloud (formerly RightNow), Salesforce Service Cloud, and HappyFox

Pricing

 
Service Essentials Edition
$ 25 USD
Per user/month (billed annually)
Mighty
$29
per staff / month
 
Professional Edition
$ 75 USD
Per user/month (billed annually)
Fantastic
$49
per staff / month
 
Enterprise Edition
$ 150 USD
Per user/month (billed annually)
Enterprise
$69
per staff / month
 
Unlimited Edition
$ 300 USD
Per user/month (billed annually)
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Salesforce Service Cloud
Service Essentials Edition
$ 25 USDPer user/month (billed annually)
Professional Edition
$ 75 USDPer user/month (billed annually)
Enterprise Edition
$ 150 USDPer user/month (billed annually)
Unlimited Edition
$ 300 USDPer user/month (billed annually)
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.1
8.5
8.9
Ease of Use
Ease of Use
7.7
8.0
9.3
Ease of Setup
Ease of Setup
6.8
7.5
8.9
Ease of Admin
Ease of Admin
7.3
8.0
9.1
Quality of Support
Quality of Support
7.2
8.1
9.2
Ease of Doing Business With
Ease of Doing Business With
7.3
8.4
9.3
Product Direction (% positive)
Product Direction (% positive)
5.8
7.8
9.2
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.5
HappyFox
8.9
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Service Cloud
8.0
HappyFox
9.3
Ease of Setup
Oracle Service Cloud (formerly RightNow)
6.8
Salesforce Service Cloud
7.5
HappyFox
8.9
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.0
HappyFox
9.1
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.2
Salesforce Service Cloud
8.1
HappyFox
9.2
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.4
HappyFox
9.3
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
5.8
Salesforce Service Cloud
7.8
HappyFox
9.2

Features

Ticket and Case Management
Workflow
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.1
HappyFox
8.7
Response Automation
Oracle Service Cloud (formerly RightNow)
8.6
Salesforce Service Cloud
8.1
HappyFox
8.9
SLA Management
Oracle Service Cloud (formerly RightNow)
7.4
Salesforce Service Cloud
8.0
HappyFox
8.6
Attachments/Screencasts
Oracle Service Cloud (formerly RightNow)
8.2
Salesforce Service Cloud
7.7
HappyFox
8.4
Ticket Collaboration
Oracle Service Cloud (formerly RightNow)
8.6
Salesforce Service Cloud
8.1
HappyFox
8.9
Ticket creation user experience
Oracle Service Cloud (formerly RightNow)
8.8
Salesforce Service Cloud
8.3
HappyFox
9.2
Ticket response user experience
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.2
HappyFox
9.0
Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.5
HappyFox
8.5
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.8
Salesforce Service Cloud
8.2
HappyFox
8.8
Community Forums
Oracle Service Cloud (formerly RightNow)
7.1
Salesforce Service Cloud
8.3
HappyFox
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.1
HappyFox
Not enough data available
Communication
Pop-up Chat
Oracle Service Cloud (formerly RightNow)
8.4
Salesforce Service Cloud
8.5
HappyFox
8.7
Notifications
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.3
HappyFox
9.0
Targeted Emails
Oracle Service Cloud (formerly RightNow)
8.7
Salesforce Service Cloud
8.5
HappyFox
7.3
In-App Messaging
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.6
HappyFox
9.2
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
8.4
HappyFox
7.4
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.5
Salesforce Service Cloud
8.4
HappyFox
8.1
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.5
HappyFox
9.3
Live Chat
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.3
HappyFox
8.1
Internal Use
Customization
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.2
HappyFox
8.3
Conversation Archiving
Oracle Service Cloud (formerly RightNow)
8.5
Salesforce Service Cloud
8.5
HappyFox
7.6
Lead Development
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Service Cloud
8.3
HappyFox
8.3
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.0
HappyFox
8.0
Team Inbox
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.6
HappyFox
8.3
Customer Profiles
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.5
HappyFox
8.3
Communication Channels
Customer Portal
Oracle Service Cloud (formerly RightNow)
8.5
Salesforce Service Cloud
8.2
HappyFox
9.0
Email to Case
Oracle Service Cloud (formerly RightNow)
8.8
Salesforce Service Cloud
8.5
HappyFox
9.1
Chat/Live Support
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
7.9
HappyFox
8.8
Social Integration
Oracle Service Cloud (formerly RightNow)
6.5
Salesforce Service Cloud
8.0
HappyFox
8.4
Call Center
Make, Receive, and Record Calls
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.0
HappyFox
Not enough data available
Customer and Contacts Database
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
8.3
HappyFox
8.3
Products and Version Tracking
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Service Cloud
8.1
HappyFox
8.6
Call Scripting
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
7.9
HappyFox
Not enough data available
Interactive Voice Response (IVR)
Oracle Service Cloud (formerly RightNow)
8.6
Salesforce Service Cloud
7.9
HappyFox
Not enough data available
Self Service/Community
Forums
Oracle Service Cloud (formerly RightNow)
9.0
Salesforce Service Cloud
8.0
HappyFox
8.0
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.6
Salesforce Service Cloud
8.2
HappyFox
8.4
Ideas/Feedback
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.0
HappyFox
8.6
Q&A
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Service Cloud
8.1
HappyFox
8.7
Reporting & Analytics
Social Monitoring
Oracle Service Cloud (formerly RightNow)
6.7
Salesforce Service Cloud
8.1
HappyFox
Not enough data available
Reporting
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Service Cloud
8.0
HappyFox
8.3
Dashboards
Oracle Service Cloud (formerly RightNow)
7.5
Salesforce Service Cloud
8.0
HappyFox
8.6
Platform
ITIL Compliance
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.2
HappyFox
9.1
Mobile User Support
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
7.7
HappyFox
7.3
Customization
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Service Cloud
8.2
HappyFox
8.3
User, Role, and Access Management
Oracle Service Cloud (formerly RightNow)
8.0
Salesforce Service Cloud
8.4
HappyFox
8.7
Internationalization
Oracle Service Cloud (formerly RightNow)
8.2
Salesforce Service Cloud
8.0
HappyFox
9.1
Performance & Reliability
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Service Cloud
8.2
HappyFox
9.2
Integration APIs
Oracle Service Cloud (formerly RightNow)
7.4
Salesforce Service Cloud
8.0
HappyFox
8.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
6.1%
24.8%
45.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
32.9%
41.0%
38.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
61.0%
34.3%
15.3%
Oracle Service Cloud (formerly RightNow)
Small-Business
6.1%
Mid-Market
32.9%
Enterprise
61.0%
Salesforce Service Cloud
Small-Business
24.8%
Mid-Market
41.0%
Enterprise
34.3%
HappyFox
Small-Business
45.9%
Mid-Market
38.8%
Enterprise
15.3%

Reviewers' Industry

 
Information Technology and Services
16.9%
Information Technology and Services
14.8%
Information Technology and Services
14.0%
 
Retail
14.4%
Computer Software
14.2%
Computer Software
12.1%
 
Computer Software
8.5%
Internet
8.0%
Higher Education
6.4%
 
Financial Services
5.9%
Hospital & Health Care
3.6%
Real Estate
3.8%
 
Pharmaceuticals
3.4%
Financial Services
3.4%
Education Management
3.8%
 
Other
50.8%
Other
55.9%
Other
59.9%
Oracle Service Cloud (formerly RightNow)
Information Technology and Services
16.9%
Retail
14.4%
Computer Software
8.5%
Financial Services
5.9%
Pharmaceuticals
3.4%
Other
50.8%
Salesforce Service Cloud
Information Technology and Services
14.8%
Computer Software
14.2%
Internet
8.0%
Hospital & Health Care
3.6%
Financial Services
3.4%
Other
55.9%
HappyFox
Information Technology and Services
14.0%
Computer Software
12.1%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.9%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

G2 User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Salesforce Service Cloud
Most Helpful Favorable Review
G2 User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
G2 User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Salesforce Service Cloud

Videos

 

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Happy customers. Let’s make them happier with Service Cloud.

No videos provided
Oracle Service Cloud (formerly RightNow)

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

Salesforce Service Cloud

Happy customers. Let’s make them happier with Service Cloud.

HappyFox
No videos provided
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