Compare Oracle Service Cloud (formerly RightNow) vs Salesforce Knowledge

See this
comparison of Oracle Service Cloud (formerly RightNow) vs. Salesforce Knowledge
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 92 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.8
Ease of Use
Ease of Use
7.9
8.1
Ease of Setup
Ease of Setup
7.0
7.5
Ease of Admin
Ease of Admin
7.4
7.8
Quality of Support
Quality of Support
7.3
8.1
Ease of Doing Business With
Ease of Doing Business With
7.5
8.3
Product Direction (% positive)
Product Direction (% positive)
6.2
8.5
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.2
Salesforce Knowledge
8.8
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Knowledge
8.1
Ease of Setup
Oracle Service Cloud (formerly RightNow)
7.0
Salesforce Knowledge
7.5
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.4
Salesforce Knowledge
7.8
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.3
Salesforce Knowledge
8.1
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.5
Salesforce Knowledge
8.3
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
6.2
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.2
Salesforce Knowledge
8.8
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.9
Salesforce Knowledge
8.8
Community Forums
Oracle Service Cloud (formerly RightNow)
7.7
Salesforce Knowledge
8.1
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
8.2
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
8.1
Salesforce Knowledge
8.7
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.8
Salesforce Knowledge
8.7
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.5
Salesforce Knowledge
8.0
Live Chat
Oracle Service Cloud (formerly RightNow)
8.3
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.6%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
58.9%
45.5%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.6%
Mid-Market
35.6%
Enterprise
58.9%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Retail
15.2%
Computer Software
27.3%
 
Information Technology and Services
15.2%
Internet
18.2%
 
Computer Software
8.7%
Textiles
9.1%
 
Financial Services
4.3%
Insurance
9.1%
 
Computer Networking
4.3%
Information Technology and Services
9.1%
 
Other
52.2%
Other
27.3%
Oracle Service Cloud (formerly RightNow)
Retail
15.2%
Information Technology and Services
15.2%
Computer Software
8.7%
Financial Services
4.3%
Computer Networking
4.3%
Other
52.2%
Salesforce Knowledge
Computer Software
27.3%
Internet
18.2%
Textiles
9.1%
Insurance
9.1%
Information Technology and Services
9.1%
Other
27.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Administrator in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Salesforce Knowledge
Most Helpful Favorable Review
Whitney T.
Administrator in Building Materials

Salesforce Knowledge was my right hand man in building my company's salesforce dashboards. I went to it any time I needed help on a formula or how to add a rule.

Most Helpful Critical Review
Administrator in Insurance

Price. Ties you to Salesforce. Very hard to move off and integration with other apps is clumsy, despite the APIs. Very expensive license and implementation

Screenshots

 
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Oracle Service Cloud (formerly RightNow)
Salesforce Knowledge
No screenshots provided
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