Compare Oracle Service Cloud (formerly RightNow) and Pure Chat 
Featured Products
At a Glance
Market Segments
Enterprise (57.7% of reviews)
Small-Business (57.4% of reviews)
Entry-Level Pricing
No pricing available
100% Free
Oracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)Pure Chat
Star Rating
(207)4.4 out of 5
Market Segments
Small-Business (57.4% of reviews)
Pros & Cons
Entry-Level Pricing
100% Free
Browse all 2 pricing plansOracle Service Cloud (formerly RightNow) vs Pure Chat
When assessing the two solutions, reviewers found Pure Chat easier to use, set up, and administer. Reviewers also preferred doing business with Pure Chat overall.
- Reviewers felt that Pure Chat meets the needs of their business better than Oracle Service Cloud (formerly RightNow).
- When comparing quality of ongoing product support, reviewers felt that Pure Chat is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Pure Chat over Oracle Service Cloud (formerly RightNow).
Pricing
Entry-Level Pricing
Oracle Service Cloud (formerly RightNow)
No pricing availablePure Chat
Free
100% Free
Unlimited use of Pure Chat's core live chat features, including unlimited users/operators and unlimited chats
- Unlimited Users/Operators
- Unlimited Chats
- Use on Up to 3 Websites
Free Trial
Oracle Service Cloud (formerly RightNow)
No trial information availablePure Chat
Free Trial is available
Ratings
Meets Requirements
8.3
94
8.8
190
Ease of Use
7.9
93
9.2
191
Ease of Setup
6.8
66
9.2
77
Ease of Admin
7.3
67
9.1
75
Quality of Support
7.4
87
8.8
174
Has the product been a good partner in doing business?
7.5
65
9.2
72
Product Direction (% positive)
6.6
90
9.0
189
Features by Category
Ticket and Case Management
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Not enough data
Platform
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
8.2
72
|
Verified
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
30
|
Verified
9.1
80
|
Verified
8.1
30
|
Verified
8.7
79
|
Verified
8.8
22
|
Verified
7.1
8
8.4
15
|
Verified
8.8
7
Not enough data
8.1
7
Internal Use
8.0
41
|
Verified
8.2
72
|
Verified
8.7
29
|
Verified
8.5
70
|
Verified
7.9
16
7.9
62
|
Verified
8.0
32
|
Verified
8.9
6
8.4
23
|
Verified
8.3
8
8.1
32
|
Verified
8.0
63
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
43
Not enough data
8.0
40
Not enough data
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Not enough data
Channels
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Not enough data
Insight
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Service Cloud (formerly RightNow) and Pure Chat are categorized as Live Chat
Unique Categories
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Pure Chat has no unique categories
Reviews
Reviewers' Company Size
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Pure Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.2%
Retail
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Computer Software
5.9%
Financial Services
5.4%
Higher Education
5.4%
Retail
4.9%
Information Technology and Services
4.9%
Other
73.5%
Alternatives
Discussions
Oracle Service Cloud (formerly RightNow) has no discussions with answers
Pure Chat has no discussions with answers
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