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Compare Oracle Service Cloud (formerly RightNow) and ProProfs Chat 
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At a Glance
Market Segments
Enterprise (57.7% of reviews)
Small-Business (51.4% of reviews)
Entry-Level Pricing
No pricing available
$39/month 3
Oracle Service Cloud (formerly RightNow)
Star Rating
(134)3.9 out of 5
Market Segments
Enterprise (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Oracle Service Cloud (formerly RightNow)ProProfs Chat
Star Rating
(35)4.5 out of 5
Market Segments
Small-Business (51.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$39/month 3
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Oracle Service Cloud excels in ticket creation user experience with a score of 8.8, while ProProfs Chat, although strong, does not match this level of satisfaction.
- Reviewers mention that ProProfs Chat shines in ease of use, scoring 9.0 compared to Oracle Service Cloud's 7.9, making it a more user-friendly option for small businesses.
- G2 users highlight that ProProfs Chat offers superior in-app messaging capabilities, scoring 9.4, which enhances real-time communication compared to Oracle's 8.4.
- Users on G2 indicate that Oracle Service Cloud has a robust ticket response user experience with a score of 8.4, but ProProfs Chat's overall workflow and response automation features are more streamlined, leading to higher efficiency.
- Reviewers say that ProProfs Chat's knowledge base is highly rated at 9.4, providing a better self-service experience compared to Oracle Service Cloud's 8.0, which is crucial for customer support.
- Users report that Oracle Service Cloud's quality of support is rated at 7.4, which is lower than ProProfs Chat's 8.7, indicating that users may find better assistance and resources with ProProfs Chat.
Pricing
Entry-Level Pricing
Oracle Service Cloud (formerly RightNow)
No pricing availableProProfs Chat
Gold Package
$39/month
3
Best for established businesses that have support teams & require team reporting.
- All Silver Plan
- Chat history - 1 year
- Domains - 3
Free Trial
Oracle Service Cloud (formerly RightNow)
No trial information availableProProfs Chat
Free Trial is available
Ratings
Meets Requirements
8.3
94
8.3
26
Ease of Use
7.9
93
9.0
26
Ease of Setup
6.8
66
8.5
10
Ease of Admin
7.3
67
8.3
10
Quality of Support
7.4
87
8.7
25
Has the product been a good partner in doing business?
7.5
65
9.3
10
Product Direction (% positive)
6.6
90
8.9
22
Features by Category
Ticket and Case Management
8.8
31
|
Verified
Not enough data
8.4
31
|
Verified
Not enough data
8.2
30
|
Verified
Not enough data
8.7
29
|
Verified
Not enough data
7.6
29
Not enough data
8.3
29
Not enough data
8.8
30
Not enough data
8.1
27
|
Verified
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.6
29
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
8.3
28
|
Verified
Not enough data
7.0
16
Not enough data
8.3
19
Not enough data
Platform
8.2
10
|
Verified
Not enough data
8.0
41
|
Verified
8.5
8
|
Verified
8.0
23
|
Verified
Not enough data
7.7
20
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
7.6
29
|
Verified
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.5
30
|
Verified
9.0
8
|
Verified
8.1
30
|
Verified
8.8
8
|
Verified
8.8
22
|
Verified
Not enough data
8.4
15
|
Verified
9.4
6
|
Verified
Not enough data
Not enough data
Internal Use
8.0
41
|
Verified
8.5
8
|
Verified
8.7
29
|
Verified
7.7
5
7.9
16
9.3
7
|
Verified
8.0
32
|
Verified
9.4
6
|
Verified
8.4
23
|
Verified
8.7
5
|
Verified
8.1
32
|
Verified
9.3
5
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
8.3
43
Not enough data
8.0
40
Not enough data
7.8
24
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
7.7(won by default)
11
Not enough data
8.2(won by default)
14
Not enough data
8.0(won by default)
10
Not enough data
Channels
8.2(won by default)
16
Not enough data
7.4(won by default)
13
Not enough data
8.7(won by default)
13
Not enough data
7.8(won by default)
15
Not enough data
8.8(won by default)
10
Not enough data
Insight
8.1(won by default)
14
Not enough data
8.7(won by default)
15
Not enough data
7.9(won by default)
14
Not enough data
8.4(won by default)
15
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Oracle Service Cloud (formerly RightNow) and ProProfs Chat are categorized as Live Chat
Unique Categories
Oracle Service Cloud (formerly RightNow) is categorized as Social Customer Service, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
ProProfs Chat is categorized as Chatbots
Reviews
Reviewers' Company Size
Oracle Service Cloud (formerly RightNow)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
ProProfs Chat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
14.2%
Information Technology and Services
14.2%
Computer Software
7.1%
Financial Services
4.4%
Education Management
3.5%
Other
56.6%
Information Technology and Services
22.9%
Marketing and Advertising
20.0%
Computer Software
8.6%
Automotive
5.7%
Accounting
5.7%
Other
37.1%
Alternatives
Discussions
Oracle Service Cloud (formerly RightNow) has no discussions with answers
ProProfs Chat has no discussions with answers
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