Compare Oracle Service Cloud (formerly RightNow) vs Panviva

See this
comparison of Oracle Service Cloud (formerly RightNow) vs. Panviva
based on data from user reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 92 reviews. Panviva rates 4.6/5 stars with 43 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial Unavailable
Free Trial Unavailable
Oracle Service Cloud (formerly RightNow)
Free Trial Unavailable
Panviva
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.2
8.5
Ease of Use
Ease of Use
7.9
9.1
Ease of Setup
Ease of Setup
7.0
8.0
Ease of Admin
Ease of Admin
7.4
8.3
Quality of Support
Quality of Support
7.3
8.9
Ease of Doing Business With
Ease of Doing Business With
7.5
8.9
Product Direction (% positive)
Product Direction (% positive)
6.2
8.7
Meets Requirements
Oracle Service Cloud (formerly RightNow)
8.2
Panviva
8.5
Ease of Use
Oracle Service Cloud (formerly RightNow)
7.9
Panviva
9.1
Ease of Setup
Oracle Service Cloud (formerly RightNow)
7.0
Panviva
8.0
Ease of Admin
Oracle Service Cloud (formerly RightNow)
7.4
Panviva
8.3
Quality of Support
Oracle Service Cloud (formerly RightNow)
7.3
Panviva
8.9
Ease of Doing Business With
Oracle Service Cloud (formerly RightNow)
7.5
Panviva
8.9
Product Direction (% positive)
Oracle Service Cloud (formerly RightNow)
6.2
Panviva
8.7

Features

Knowledge Share
Knowledge Base
Oracle Service Cloud (formerly RightNow)
8.2
Panviva
Not enough data available
Searchable Articles
Oracle Service Cloud (formerly RightNow)
7.9
Panviva
Not enough data available
Community Forums
Oracle Service Cloud (formerly RightNow)
7.7
Panviva
Not enough data available
Interactive FAQs & Forums
Oracle Service Cloud (formerly RightNow)
8.2
Panviva
Not enough data available
Interaction
Web Portals
Oracle Service Cloud (formerly RightNow)
8.1
Panviva
Not enough data available
Forum to Reponse
Oracle Service Cloud (formerly RightNow)
7.8
Panviva
Not enough data available
Tickets and Tagging
Oracle Service Cloud (formerly RightNow)
8.5
Panviva
Not enough data available
Live Chat
Oracle Service Cloud (formerly RightNow)
8.3
Panviva
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
5.6%
9.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.6%
46.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
58.9%
44.2%
Oracle Service Cloud (formerly RightNow)
Small-Business
5.6%
Mid-Market
35.6%
Enterprise
58.9%
Panviva
Small-Business
9.3%
Mid-Market
46.5%
Enterprise
44.2%

Reviewers' Industry

 
Retail
15.2%
Hospital & Health Care
25.6%
 
Information Technology and Services
15.2%
Insurance
20.9%
 
Computer Software
8.7%
Telecommunications
9.3%
 
Financial Services
4.3%
Medical Practice
9.3%
 
Computer Networking
4.3%
Financial Services
9.3%
 
Other
52.2%
Other
25.6%
Oracle Service Cloud (formerly RightNow)
Retail
15.2%
Information Technology and Services
15.2%
Computer Software
8.7%
Financial Services
4.3%
Computer Networking
4.3%
Other
52.2%
Panviva
Hospital & Health Care
25.6%
Insurance
20.9%
Telecommunications
9.3%
Medical Practice
9.3%
Financial Services
9.3%
Other
25.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Administrator

The tech support and the training were the best. I have been in a lot of training scenarios and feel that the training timeline and content were relevant and concise. Their follow-up was timely and very professional

Most Helpful Critical Review
Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Administrator

SupportPoint does not allow any ability to customize content, such as different fonts, varied font sizes, font colors, and formatting options. The limitations can, at times, lend to difficulty in providing engaging content. Additionally, when the...

 
Oracle Service Cloud (formerly RightNow)
Most Helpful Favorable Review
Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

Panviva
Most Helpful Favorable Review
Administrator

The tech support and the training were the best. I have been in a lot of training scenarios and feel that the training timeline and content were relevant and concise. Their follow-up was timely and very professional

Most Helpful Critical Review
Administrator

SupportPoint does not allow any ability to customize content, such as different fonts, varied font sizes, font colors, and formatting options. The limitations can, at times, lend to difficulty in providing engaging content. Additionally, when the...

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Oracle Service Cloud (formerly RightNow)
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